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KB896358 - failed to install on Windows ME

 
 
Joao
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      06-20-2005
When trying to install the security update forWindows ME KB896358, Windows
Update displays a message saying that it can´tinstall the file. This alone
wouldn't be a problem if the PC didn't start to show the following message
whenever the PC is turned on: "Windows couldn't update because a
configuration file is missing. Windows may not load properly. Hit any key to
proceed."
I already tried to make a Sistem Recover baut the PC demamds me to reboot it
and doesn't make the recovering.
Does anyone knows what should I do?
 
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MowGreen [MVP]
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      06-20-2005
Joao,

Boot to Safe Mode :
http://support.microsoft.com/kb/180902

Go to Add/Remove Programs in the Control Panel and uninstall KB896358.
Reboot to normal Windows mode.
Then click this link :
http://v4.windowsupdate.microsoft.co...en/default.asp

Click the " Find updates for Microsoft Windows operating systems " link.
Under Operating System, click on Windows Millennium.
Now click the Advanced Search button.
Where it says Advanced Search options, type in KB896358, then click the
Search button.
Critical Updates and Service Packs should show 1 update next to it.
Click on Critical Updates and Service Packs.
In the lower frame click the Add button.
Download and Save the file, do NOT choose to install it from WU.
When the download is finished, restart the system to Safe Mode.

Install the update from within Safe Mode. Restart the system to normal
Windows mode to see if the issue still exists. If it does, restart to
Safe Mode and uninstall the update again.

MowGreen [MVP 2004-2005]
===============
*-343-* FDNY
Never Forgotten
===============


Joao wrote:

> When trying to install the security update forWindows ME KB896358, Windows
> Update displays a message saying that it can´tinstall the file. This alone
> wouldn't be a problem if the PC didn't start to show the following message
> whenever the PC is turned on: "Windows couldn't update because a
> configuration file is missing. Windows may not load properly. Hit any key to
> proceed."
> I already tried to make a Sistem Recover baut the PC demamds me to reboot it
> and doesn't make the recovering.
> Does anyone knows what should I do?

 
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