KB902400 & KB920872 not installing

I tried to auto update these two updates but they continually fail. I tried
to download them individually and install but get the following error
message. "files from the package are incompatible with files on your
system". They are "high priority" updates but I can't get them to install.
The system is a dell running win xp home edition sp2. I just recovered from
trying to install sp3 that crashed the system, so I've been updating for
almost a day now but these are the last two that won't install.

Any help would be greatly appreciated.

Thanks

Lou

> ...I just recovered from
> trying to install sp3 that crashed the system...

Tell us more about this and how you "recovered".


Louder wrote:
> I tried to auto update these two updates but they continually fail. I
> tried
> to download them individually and install but get the following error
> message. "files from the package are incompatible with files on your
> system". They are "high priority" updates but I can't get them to
> install.
> The system is a dell running win xp home edition sp2. I just recovered
> from
> trying to install sp3 that crashed the system, so I've been updating for
> almost a day now but these are the last two that won't install.
>
> Any help would be greatly appreciated.
>
> Thanks
>
> Lou

I did not see the actual error but from what I understand the message was
"missing file in servicepackfolder and then uninstall windows xp". After
this the computer went into continious reboot mode, couldn't perform safe
mode or last known. I used the xp recovery cd SP1 installed and repaired, I
was able to keep all information intact on the system but need to reinstall
SP2 and all updates between.

Lou

"PA Bear [MS MVP]" wrote:

> > ...I just recovered from
> > trying to install sp3 that crashed the system...
>
> Tell us more about this and how you "recovered".
>
>
> Louder wrote:
> > I tried to auto update these two updates but they continually fail. I
> > tried
> > to download them individually and install but get the following error
> > message. "files from the package are incompatible with files on your
> > system". They are "high priority" updates but I can't get them to
> > install.
> > The system is a dell running win xp home edition sp2. I just recovered
> > from
> > trying to install sp3 that crashed the system, so I've been updating for
> > almost a day now but these are the last two that won't install.
> >
> > Any help would be greatly appreciated.
> >
> > Thanks
> >
> > Lou
>
>

If you're now running WinXP SP1, you can skip SP2 and the 100 or so post-SP2
updates and install SP3.

1. Download WinXP SP3 (316.4 MB), SAVING the file to your desktop:
http://www.microsoft.com/downloads/d...8-1e1555d4f3d4

2. Read & heed:

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

3. Double-click on the save file to install SP3.

4. Reboot *twice*.

5. Check in at Windows Update and install any critical updates offered. [I
would NOT recommend installing IE7 via Windows Update, myself.]

6. If you find that the critical updates will not install, see
http://support.microsoft.com/kb/943144.

7. Make certain that Automatic Updates is enabled.
--
~PA Bear


Louder wrote:
> I did not see the actual error but from what I understand the message was
> "missing file in servicepackfolder and then uninstall windows xp". After
> this the computer went into continious reboot mode, couldn't perform safe
> mode or last known. I used the xp recovery cd SP1 installed and repaired,
> I
> was able to keep all information intact on the system but need to
> reinstall
> SP2 and all updates between.
>
> "PA Bear [MS MVP]" wrote:
>>> ...I just recovered from
>>> trying to install sp3 that crashed the system...
>>
>> Tell us more about this and how you "recovered".
>>
>>
>> Louder wrote:
>>> I tried to auto update these two updates but they continually fail. I
>>> tried
>>> to download them individually and install but get the following error
>>> message. "files from the package are incompatible with files on your
>>> system". They are "high priority" updates but I can't get them to
>>> install.
>>> The system is a dell running win xp home edition sp2. I just recovered
>>> from
>>> trying to install sp3 that crashed the system, so I've been updating for
>>> almost a day now but these are the last two that won't install.
>>>
>>> Any help would be greatly appreciated.
>>>
>>> Thanks
>>>
>>> Lou

"Louder" wrote:

> I tried to auto update these two updates but they continually fail. I tried
> to download them individually and install but get the following error
> message. "files from the package are incompatible with files on your
> system". They are "high priority" updates but I can't get them to install.
> The system is a dell running win xp home edition sp2. I just recovered from
> trying to install sp3 that crashed the system, so I've been updating for
> almost a day now but these are the last two that won't install.
>
> Any help would be greatly appreciated.
>
> Thanks
>
> Lou