KB908531 had to be uninstalled to copy pic files

After installing the latest updates I could not copy my picture files. I
uninstalled KB908531, which also caused an auto reboot, and then I could copy
my picture files. With KB908531 installed when I clicked on a picture file
the computer would stall with the hour glass showing. I had to use Ctrl, Alt,
Delete to beable to continue. Now I'm concerned about not having the update
installed. I noticed in some previous posts that HP files may be causing some
kind of problem. I have HP Share to Web and other files. What should I do
now? I really don't use the Share to Web program.
--
Gene

Gene,

I really don't think it has anything to do with HP. I think it's purely a
Windows update problem. Hopefully we will hear something from Microsoft in
the not to distant future.

Lee

"Gene" wrote:

> After installing the latest updates I could not copy my picture files. I
> uninstalled KB908531, which also caused an auto reboot, and then I could copy
> my picture files. With KB908531 installed when I clicked on a picture file
> the computer would stall with the hour glass showing. I had to use Ctrl, Alt,
> Delete to beable to continue. Now I'm concerned about not having the update
> installed. I noticed in some previous posts that HP files may be causing some
> kind of problem. I have HP Share to Web and other files. What should I do
> now? I really don't use the Share to Web program.
> --
> Gene

From a post in IE6 Browser newsgroup by Stephen Hui (13 Apr-06):

<QP>
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction with
the HP software:

Option 1 - Modify the registry
------------------------------

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor


Option 2 - Kill the HP process
------------------------------

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

Notes:

- Option 2 this may disable some HP device-specific functionality until you
restart your computer.

- Option 2 will correct the problem for the logged-in user, but not for all
users on a computer with multiple user accounts. For that reason, Option 1
is the preferred option.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave [Automatic Updates] enabled for your own safety.
</QP>
Source:
http://groups.google.com/group/micro...4143b42d0c3ca2
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Gene wrote:
> After installing the latest updates I could not copy my picture files. I
> uninstalled KB908531, which also caused an auto reboot, and then I could
> copy my picture files. With KB908531 installed when I clicked on a
> picture file the computer would stall with the hour glass showing. I had
> to use Ctrl, Alt, Delete to beable to continue. Now I'm concerned about
> not having the update installed. I noticed in some previous posts that HP
> files may be causing some kind of problem. I have HP Share to Web and
> other files. What should I do now? I really don't use the Share to Web
> program.

Wow! You know... this sorta feels like the Intel Pentium math bug of some
years back. I think Microsoft is going to have to bite the bullet, admit
that this was a poorly conceived update and come up with a real fix. I just
can't imagine telling the millions of people out there who know nearly
nothing about the guts of their computers, to go to the registry and do
ANYTHING...that's how people destroy their systems.

If it is truly a HP/Microsoft problem then MS and HP need to get together
and figure out what to do about it.

Lee


"PA Bear" wrote:

> From a post in IE6 Browser newsgroup by Stephen Hui (13 Apr-06):
>
> <QP>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
> Option 1 - Modify the registry
> ------------------------------
>
> - (If you have multiple user accounts set up) Log onto the computer using an
> account with Administrator privileges
>
> - Click the Start button, then click Run and type "regedit" at the prompt,
> without the quotes; this will start Registry Editor
>
> - Locate the
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> Extensions\Cached key in Registry Editor
>
> - Right click on the key and select New / DWORD Value
>
> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>
> - Right click the value, select Modify, and type "1" into the Value Data
> field
>
> - Close Registry Editor
>
>
> Option 2 - Kill the HP process
> ------------------------------
>
> - Wait until Internet Explorer, Windows Explorer, or whichever component is
> encountering problems is in an unresponsive state
>
> - Click the Start button, then select Run and type "taskmgr" at the prompt,
> without the quotes; this will start Task Manager
>
> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> right click on them and select End Process
>
> Notes:
>
> - Option 2 this may disable some HP device-specific functionality until you
> restart your computer.
>
> - Option 2 will correct the problem for the logged-in user, but not for all
> users on a computer with multiple user accounts. For that reason, Option 1
> is the preferred option.
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> If your computer is not currently unresponsive, you should only have to do
> Option 1 or Option 2, not both. If your computer is currently unresponsive,
> you should be fixed by doing Option 2.
>
> I'm very sorry about the inconvenience this has caused you all; hopefully
> this will get things back on track. Please note that MS06-015 fixes a
> critical security vulnerability, so it's very important that you reinstall
> it as soon as possible if you've uninstalled it. Please also keep in mind
> that disabling Auto Update will leave your computer unprotected even after
> we release security updates. I understand that this experience has been
> very frustrating for many of you, but I really must still strongly recommend
> that you leave [Automatic Updates] enabled for your own safety.
> </QP>
> Source:
> http://groups.google.com/group/micro...4143b42d0c3ca2
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
> Gene wrote:
> > After installing the latest updates I could not copy my picture files. I
> > uninstalled KB908531, which also caused an auto reboot, and then I could
> > copy my picture files. With KB908531 installed when I clicked on a
> > picture file the computer would stall with the hour glass showing. I had
> > to use Ctrl, Alt, Delete to beable to continue. Now I'm concerned about
> > not having the update installed. I noticed in some previous posts that HP
> > files may be causing some kind of problem. I have HP Share to Web and
> > other files. What should I do now? I really don't use the Share to Web
> > program.
>
>

I checked the registry as you explained and discovered that theDWORD value
was already set to 1. So It looks like that Option 1 is not required. Option
2 doesn't seem like a good fix.
--
Gene


"PA Bear" wrote:

> From a post in IE6 Browser newsgroup by Stephen Hui (13 Apr-06):
>
> <QP>
> We've determined that the majority of the issues people are having with
> MS06-015 / KB908531 are due to a bad interaction between the security update
> and a software component included with various HP hardware devices,
> including but not limited to printers, scanners, and cameras.
>
> Here are two fixes which should fix problems caused by the interaction with
> the HP software:
>
> Option 1 - Modify the registry
> ------------------------------
>
> - (If you have multiple user accounts set up) Log onto the computer using an
> account with Administrator privileges
>
> - Click the Start button, then click Run and type "regedit" at the prompt,
> without the quotes; this will start Registry Editor
>
> - Locate the
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> Extensions\Cached key in Registry Editor
>
> - Right click on the key and select New / DWORD Value
>
> - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
>
> - Right click the value, select Modify, and type "1" into the Value Data
> field
>
> - Close Registry Editor
>
>
> Option 2 - Kill the HP process
> ------------------------------
>
> - Wait until Internet Explorer, Windows Explorer, or whichever component is
> encountering problems is in an unresponsive state
>
> - Click the Start button, then select Run and type "taskmgr" at the prompt,
> without the quotes; this will start Task Manager
>
> - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
> right click on them and select End Process
>
> Notes:
>
> - Option 2 this may disable some HP device-specific functionality until you
> restart your computer.
>
> - Option 2 will correct the problem for the logged-in user, but not for all
> users on a computer with multiple user accounts. For that reason, Option 1
> is the preferred option.
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> If your computer is not currently unresponsive, you should only have to do
> Option 1 or Option 2, not both. If your computer is currently unresponsive,
> you should be fixed by doing Option 2.
>
> I'm very sorry about the inconvenience this has caused you all; hopefully
> this will get things back on track. Please note that MS06-015 fixes a
> critical security vulnerability, so it's very important that you reinstall
> it as soon as possible if you've uninstalled it. Please also keep in mind
> that disabling Auto Update will leave your computer unprotected even after
> we release security updates. I understand that this experience has been
> very frustrating for many of you, but I really must still strongly recommend
> that you leave [Automatic Updates] enabled for your own safety.
> </QP>
> Source:
> http://groups.google.com/group/micro...4143b42d0c3ca2
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
> Gene wrote:
> > After installing the latest updates I could not copy my picture files. I
> > uninstalled KB908531, which also caused an auto reboot, and then I could
> > copy my picture files. With KB908531 installed when I clicked on a
> > picture file the computer would stall with the hour glass showing. I had
> > to use Ctrl, Alt, Delete to beable to continue. Now I'm concerned about
> > not having the update installed. I noticed in some previous posts that HP
> > files may be causing some kind of problem. I have HP Share to Web and
> > other files. What should I do now? I really don't use the Share to Web
> > program.
>
>

See:

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015:
http://support.microsoft.com/?kbid=918165
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Gene wrote:
> I checked the registry as you explained and discovered that theDWORD value
> was already set to 1. So It looks like that Option 1 is not required.
> Option 2 doesn't seem like a good fix.
>
> > From a post in IE6 Browser newsgroup by Stephen Hui (13 Apr-06):
> >
> > <QP>
> > We've determined that the majority of the issues people are having with
> > MS06-015 / KB908531 are due to a bad interaction between the security
> > update and a software component included with various HP hardware
> > devices, including but not limited to printers, scanners, and cameras.
> >
> > Here are two fixes which should fix problems caused by the interaction
> > with the HP software:
> >
> > Option 1 - Modify the registry
> > ------------------------------
> >
> > - (If you have multiple user accounts set up) Log onto the computer
> > using an account with Administrator privileges
> >
> > - Click the Start button, then click Run and type "regedit" at the
> > prompt, without the quotes; this will start Registry Editor
> >
> > - Locate the
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> > Extensions\Cached key in Registry Editor
> >
> > - Right click on the key and select New / DWORD Value
> >
> > - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> > {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
> >
> > - Right click the value, select Modify, and type "1" into the Value Data
> > field
> >
> > - Close Registry Editor
> >
> >
> > Option 2 - Kill the HP process
> > ------------------------------
> >
> > - Wait until Internet Explorer, Windows Explorer, or whichever
> > component is encountering problems is in an unresponsive state
> >
> > - Click the Start button, then select Run and type "taskmgr" at the
> > prompt, without the quotes; this will start Task Manager
> >
> > - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
> > then right click on them and select End Process
> >
> > Notes:
> >
> > - Option 2 this may disable some HP device-specific functionality until
> > you restart your computer.
> >
> > - Option 2 will correct the problem for the logged-in user, but not for
> > all users on a computer with multiple user accounts. For that reason,
> > Option 1 is the preferred option.
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > If your computer is not currently unresponsive, you should only have to
> > do Option 1 or Option 2, not both. If your computer is currently
> > unresponsive, you should be fixed by doing Option 2.
> >
> > I'm very sorry about the inconvenience this has caused you all;
> > hopefully this will get things back on track. Please note that
> > MS06-015 fixes a critical security vulnerability, so it's very
> > important that you reinstall it as soon as possible if you've
> > uninstalled it. Please also keep in mind that disabling Auto Update
> > will leave your computer unprotected even after we release security
> > updates. I understand that this experience has been very frustrating
> > for many of you, but I really must still strongly recommend that you
> > leave [Automatic Updates] enabled for your own safety. </QP>
> > Source:
> > http://groups.google.com/group/micro...4143b42d0c3ca2
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> >
> > Gene wrote:
> > > After installing the latest updates I could not copy my picture
> > > files. I uninstalled KB908531, which also caused an auto reboot, and
> > > then I could copy my picture files. With KB908531 installed when I
> > > clicked on a picture file the computer would stall with the hour
> > > glass showing. I had to use Ctrl, Alt, Delete to beable to continue.
> > > Now I'm concerned about not having the update installed. I noticed in
> > > some previous posts that HP files may be causing some kind of
> > > problem. I have HP Share to Web and other files. What should I do
> > > now? I really don't use the Share to Web program.

What I did was reinstall KB908531 by itself and restarted the computer. Now
the picture problem is resolved. I really appreciated you quick response to
my problem. On another computer I did the same but I am now not able to use
Windows Movie Maker to record my pictures from the time line to my Sony
Camera tape as I had been doing. I may try reinstalling Windows Movie Maker.
--
Gene


"PA Bear" wrote:

> See:
>
> Problems in Windows Explorer or the Windows shell after you install security
> update MS06-015:
> http://support.microsoft.com/?kbid=918165
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
>
>
> Gene wrote:
> > I checked the registry as you explained and discovered that theDWORD value
> > was already set to 1. So It looks like that Option 1 is not required.
> > Option 2 doesn't seem like a good fix.
> >
> > > From a post in IE6 Browser newsgroup by Stephen Hui (13 Apr-06):
> > >
> > > <QP>
> > > We've determined that the majority of the issues people are having with
> > > MS06-015 / KB908531 are due to a bad interaction between the security
> > > update and a software component included with various HP hardware
> > > devices, including but not limited to printers, scanners, and cameras.
> > >
> > > Here are two fixes which should fix problems caused by the interaction
> > > with the HP software:
> > >
> > > Option 1 - Modify the registry
> > > ------------------------------
> > >
> > > - (If you have multiple user accounts set up) Log onto the computer
> > > using an account with Administrator privileges
> > >
> > > - Click the Start button, then click Run and type "regedit" at the
> > > prompt, without the quotes; this will start Registry Editor
> > >
> > > - Locate the
> > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
> > > Extensions\Cached key in Registry Editor
> > >
> > > - Right click on the key and select New / DWORD Value
> > >
> > > - Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
> > > {000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
> > >
> > > - Right click the value, select Modify, and type "1" into the Value Data
> > > field
> > >
> > > - Close Registry Editor
> > >
> > >
> > > Option 2 - Kill the HP process
> > > ------------------------------
> > >
> > > - Wait until Internet Explorer, Windows Explorer, or whichever
> > > component is encountering problems is in an unresponsive state
> > >
> > > - Click the Start button, then select Run and type "taskmgr" at the
> > > prompt, without the quotes; this will start Task Manager
> > >
> > > - Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
> > > then right click on them and select End Process
> > >
> > > Notes:
> > >
> > > - Option 2 this may disable some HP device-specific functionality until
> > > you restart your computer.
> > >
> > > - Option 2 will correct the problem for the logged-in user, but not for
> > > all users on a computer with multiple user accounts. For that reason,
> > > Option 1 is the preferred option.
> > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > If your computer is not currently unresponsive, you should only have to
> > > do Option 1 or Option 2, not both. If your computer is currently
> > > unresponsive, you should be fixed by doing Option 2.
> > >
> > > I'm very sorry about the inconvenience this has caused you all;
> > > hopefully this will get things back on track. Please note that
> > > MS06-015 fixes a critical security vulnerability, so it's very
> > > important that you reinstall it as soon as possible if you've
> > > uninstalled it. Please also keep in mind that disabling Auto Update
> > > will leave your computer unprotected even after we release security
> > > updates. I understand that this experience has been very frustrating
> > > for many of you, but I really must still strongly recommend that you
> > > leave [Automatic Updates] enabled for your own safety. </QP>
> > > Source:
> > > http://groups.google.com/group/micro...4143b42d0c3ca2
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> > >
> > > Gene wrote:
> > > > After installing the latest updates I could not copy my picture
> > > > files. I uninstalled KB908531, which also caused an auto reboot, and
> > > > then I could copy my picture files. With KB908531 installed when I
> > > > clicked on a picture file the computer would stall with the hour
> > > > glass showing. I had to use Ctrl, Alt, Delete to beable to continue.
> > > > Now I'm concerned about not having the update installed. I noticed in
> > > > some previous posts that HP files may be causing some kind of
> > > > problem. I have HP Share to Web and other files. What should I do
> > > > now? I really don't use the Share to Web program.
>
>