KB912812 Serious Problems in XP Home SP2

I installed KB912812 on a relatively new Dell machine and have experienced
serious problems. The symptom is common to every program that can't run,
"Program Name has experienced a problem and must be closed by Windows" error
message.

Its funny, in IE I can do a Google Search, but any link I click on crashes
IE. Any address I type in the address bar crashes IE too. Mcafee won't open,
System Restore won't open, but Outlook and some other programs work fine.

Thankfully, I can still get into the Control Panel and uninstall the program
manually, otherwise I'd be hozed. Some programs still work, but most don't. I
have installed all of the other April updates without a problem, and have
even tried installing a couple of patches for issues that I think are
probably not related to my issue, but nothing works. This computer has always
been kept up to date, and I've never had problems before.

I am surprised by the severity of this problem, and that I seem to be the
first to report it. Any insight would be appreciated.

KB912812 is designed for a system running Windows XP
with Service Pack 1. If your system is running Service Pack 2,
you should not install this update.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------Â*----------------

"Wade Dude" wrote:

| I installed KB912812 on a relatively new Dell machine and have experienced
| serious problems. The symptom is common to every program that can't run,
| "Program Name has experienced a problem and must be closed by Windows" error
| message.
|
| Its funny, in IE I can do a Google Search, but any link I click on crashes
| IE. Any address I type in the address bar crashes IE too. Mcafee won't open,
| System Restore won't open, but Outlook and some other programs work fine.
|
| Thankfully, I can still get into the Control Panel and uninstall the program
| manually, otherwise I'd be hozed. Some programs still work, but most don't. I
| have installed all of the other April updates without a problem, and have
| even tried installing a couple of patches for issues that I think are
| probably not related to my issue, but nothing works. This computer has always
| been kept up to date, and I've never had problems before.
|
| I am surprised by the severity of this problem, and that I seem to be the
| first to report it. Any insight would be appreciated.

I don't know where your information is coming from, its an automatic update,
see:

http://www.microsoft.com/downloads/d...DisplayLang=en

"Carey Frisch [MVP]" wrote:

> KB912812 is designed for a system running Windows XP
> with Service Pack 1. If your system is running Service Pack 2,
> you should not install this update.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows - Shell/User
> Microsoft Community Newsgroups
> news://msnews.microsoft.com/
>
> ---------------------------------------------------------------------------Â*----------------
>
> "Wade Dude" wrote:
>
> | I installed KB912812 on a relatively new Dell machine and have experienced
> | serious problems. The symptom is common to every program that can't run,
> | "Program Name has experienced a problem and must be closed by Windows" error
> | message.
> |
> | Its funny, in IE I can do a Google Search, but any link I click on crashes
> | IE. Any address I type in the address bar crashes IE too. Mcafee won't open,
> | System Restore won't open, but Outlook and some other programs work fine.
> |
> | Thankfully, I can still get into the Control Panel and uninstall the program
> | manually, otherwise I'd be hozed. Some programs still work, but most don't. I
> | have installed all of the other April updates without a problem, and have
> | even tried installing a couple of patches for issues that I think are
> | probably not related to my issue, but nothing works. This computer has always
> | been kept up to date, and I've never had problems before.
> |
> | I am surprised by the severity of this problem, and that I seem to be the
> | first to report it. Any insight would be appreciated.
>
>

"Carey Frisch [MVP]" <> schrieb:

> KB912812 is designed for a system running Windows XP
> with Service Pack 1. If your system is running Service Pack 2,
> you should not install this update.

Pardon?
http://www.microsoft.com/technet/sec.../MS06-013.mspx

Bye,
Freudi

For now my plan is to just not install this particular update, and wait for
the next set to come out and see if any of those behave the same way...

This is a Dimension 2350, out of box except for an added PCI Vodoo graphics
card. I'm running the Google Toolbar Beta thing, and I have the freebie Zone
Labs firewall thing, and I also have the Canon Easy Web Print thing
installed, but I have not seen any reports of what I'm experiencing.

Anybody have any idea what type of things can cause the "encountered a
problem and need to close" errors to show up in many different programs?

"Wade Dude" wrote:

> I installed KB912812 on a relatively new Dell machine and have experienced
> serious problems. The symptom is common to every program that can't run,
> "Program Name has experienced a problem and must be closed by Windows" error
> message.
>
> Its funny, in IE I can do a Google Search, but any link I click on crashes
> IE. Any address I type in the address bar crashes IE too. Mcafee won't open,
> System Restore won't open, but Outlook and some other programs work fine.
>
> Thankfully, I can still get into the Control Panel and uninstall the program
> manually, otherwise I'd be hozed. Some programs still work, but most don't. I
> have installed all of the other April updates without a problem, and have
> even tried installing a couple of patches for issues that I think are
> probably not related to my issue, but nothing works. This computer has always
> been kept up to date, and I've never had problems before.
>
> I am surprised by the severity of this problem, and that I seem to be the
> first to report it. Any insight would be appreciated.
>

I want to share with the group the anomaly I experienced with the KB912812
security update. I installed this update, along with KB911562, on 4/12/06. I
immediately started to get "Internet Explorer has caused an error in
KERNEL32.DLL" upon close of I.E. This did not happen all the time, but the
instances were too much drama (each time I needed to reboot my PC). Also, I
was unable to launch my HP scanner software (it got script errors). I am
using WindowsME.

Long story short: I did a system restore (prior to the updates) and then
installed the security updates one at a time to determine which was causing
the scanner software script errors. I determined that KB911562 was the
culprit. I called HP on April 17th and learned that the HP director software
utilizes MDAC (Microsoft Data Access Components). Also, HP was flooded with
1000's of calls, both from people using WindowsME and WindowsXP - so it was
across multiple operating platforms. I backed out the KB911562 update and all
was well again with my HP scanner software.

Also on April 17th, I reinstalled KB912812. I was error free for that day,
so I thought KB911562 was the root cause of the Kernel32 errors. But,
unfortunately the Kernel32.DLL errors resumed the next day. As mentioned
above, the error would not always occur with each close of IE.

On April 22nd, I launched control panel - then drilled to add/remove
programs, and removed KB912812. As of today (April 24th) my computer has been
running error free.

I previously reported both issues to Microsoft's free security support. I
had excellent service. A tech called me on Friday to followup on my issues
(by that time, I only had the Kernel32 issue outstanding). Because I was
unable to work with the tech at the time he called, we set up a time for him
to call me today (Monday - 24th). But because I "resolved" my Kernel32 errors
on Saturday, I simply reported to the tech what I did when he called me today.

He told me that he and his manager will followup on the issues with KB912812.

I am very thankful that my "fallout" from these 2 security updates was not
as bad as I have been reading about (both on this site and elswhere). I am
thankful that I happened to use my scanner soon after the install of the
updates (sometimes I don't use the scanner for months). I do take notes
whenever I make a change to my computer (i.e. install of software, security
updates, etc) and take notes when I encounter errors. This helps with problem
resolution.

Of course, I remain vulnerable to what the security updates were supposed to
do to protect my computer... but I need to have my scanner software
functioning and not to have Kernel32.DLL crashes.

From what I read, a new security update is soon to be released. I hope we
don't encounter any more drama.

~ K











"Wade Dude" wrote:

> For now my plan is to just not install this particular update, and wait for
> the next set to come out and see if any of those behave the same way...
>

Yeah, it seems these latest updates are real winners. I've had two home
machines running for a few years now without a single technical issue
(literally). Now after reading what I have, I fear what future updates will
bring. Makes me want to run right out and buy a new OS within the next year
or so...not. I hope I don't someday look back on those few good years with
envy, remembering fondly how MS once had an OS that, with constant
maintenance, I could keep running for nearly three whole years! I digress...


"Kathie" wrote:

> I want to share with the group the anomaly I experienced with the KB912812
> security update. I installed this update, along with KB911562, on 4/12/06. I
> immediately started to get "Internet Explorer has caused an error in

And to add what you wrote, I agree about the latest updates being real winners.
It was a bummer to get those KERNEL32 errors and to have the update
adversely impact my scanner software.

When I first heard about the recent security holes (that these 2 patches
from April 12th were to fix) I decided to use Netscape. However, I use AOL
WEBMAIL for most of my emailing, and it requires I.E. to be able to utilize
different fonts and colors for text. So I waited for April 12th to roll
around to install the updates.

Now, each and every day, I get the Windows Update reminder in my system tray.

I do hate it when you have a machine in tip-top shape and it gets into a
shambles, through no fault of our own. I go UGGGGGGGH.

~ K


"Wade Dude" wrote:

> Yeah, it seems these latest updates are real winners.

I might be able to help with that part. Insert disclaimer here about MS not
recommending you turn off updates bla bla bla. I went to the Windows Update
site:
http://update.microsoft.com/microsof....aspx?ln=en-us
Clicked on Custom. Then somewhere in there you can uncheck one or more of
the Updates, and when you close it (I think) there is a popup with a yes/no
button set that allows you to chose to ignore that update from now on. I
think I might have also turned off and later back on the Auto Updates in the
Control Panel too, in order to get rid of the ones that were already cued up
to install, but I can't remember for sure the sequence. Hope this helps.

"Kathie" wrote:

> Now, each and every day, I get the Windows Update reminder in my system tray.