How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
Flummoxed wrote:
> I have automatic updates set to notify me but not to automatically
> install, since I prefer to use IE to obtain and install updates. The last
> update I was able to automatically install by visiting MS Updates with
> IE6 (on XP-Pro) and selecting and accepting "Custom" scanning there, was
> KB912919 -- the WMF exploit fix, which did install via the MS Update
> website. But the very next updates available that came out as scheduled
> (2 for me) early this month would download but absolutely would not
> install via the MS Update website. I had to find those 2 "failed" updates
> that did at least dl to my drive and then run each update.exe in the
> folders the two update KB's were found in, which did work and the
> computer was updated that way. But I need a fix so that my update history
> will reflect updates, which that procedure doesn't cause to happen. Also,
> I don't want to have to be searching for updates that did dl to my drive
> but will not install unless done manually as already explained! Anyone
> got a fix for this?