KB912919 wont install

have a brand new pc Athlon 64 dualcore 3800, 300gb, 2gb DDR, Asus A8N
Mobo, Nvidia GeoForce 6800. Windows Media Centre 2005 windows xp Home sp2
all updates. No worms, spyware,malware, viruses, trojans etc etc.

I went to download latest security update (KB912919) and it will not
install, why could that be? I have also noticed that all of the text has
disappeared from my Help and Support page leaving only the place markers
where the text should be.

"T5" <> schrieb:

> I went to download latest security update (KB912919) and it will not
> install, why could that be?

Have a look into the KB912919.log file to be found in the Windows
folder and post some 30 lines from the bottom of the log file.

> I have also noticed that all of the text has
> disappeared from my Help and Support page leaving only the place markers
> where the text should be.

XOX?

Bye,
Freudi

it doesnt mean much to me. By the way, I do have AU enabled to download
everyday at 1pm


2006-01-10 16:47:24 1416 8a4 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2006-01-10 16:47:24 1416 8a4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-01-10 16:47:24 1416 8a4 Service *************
2006-01-10 16:47:24 1416 8a4 Service ** START ** Service: Service startup
2006-01-10 16:47:24 1416 8a4 Service *********
2006-01-10 16:47:24 1416 8a4 Agent * WU client version 5.8.0.2469
2006-01-10 16:47:24 1416 8a4 Agent * SusClientId =
'30e0bd4b-6f03-4244-a244-eb414dddb84f'
2006-01-10 16:47:24 1416 8a4 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-01-10 16:47:24 1416 8a4 Agent * Access type: No proxy
2006-01-10 16:47:24 1416 8a4 Agent * Network state: Disconnected
2006-01-10 16:48:09 1416 8a4 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-01-10 16:48:09 1416 8a4 Agent *********** Agent: Initializing global
settings cache ***********
2006-01-10 16:48:09 1416 8a4 Agent * WSUS server: <NULL>
2006-01-10 16:48:09 1416 8a4 Agent * WSUS status server: <NULL>
2006-01-10 16:48:09 1416 8a4 Agent * Target group: (Unassigned Computers)
2006-01-10 16:48:09 1416 8a4 Agent * Windows Update access disabled: No
2006-01-10 16:48:10 1416 8a4 Agent * Found 1 persisted download calls to
restore
2006-01-10 16:48:10 1416 8a4 DnldMgr Download manager restoring 1 downloads
2006-01-10 16:48:10 3604 e18 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0000) ===========
2006-01-10 16:48:10 3604 e18 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-01-10 16:48:10 3604 e18 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-01-10 16:48:10 3604 e18 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-01-10 16:48:10 1416 8a4 Agent * Succeeded to load 1 persisted
download calls
2006-01-10 16:48:10 1416 8a4 DnldMgr Retrieved 1 persisted download jobs
2006-01-10 16:48:10 1416 8a4 DnldMgr *********** DnldMgr: Restoring
download [no. 0] ***********
2006-01-10 16:48:10 1416 8a4 DnldMgr * BITS JobId =
{6AC40FF9-1CFF-41DA-AD7E-84D8AAFAB90D}
2006-01-10 16:48:10 1416 8a4 DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2006-01-10 16:48:10 1416 8a4 DnldMgr * UpdateId =
{AA53BFEC-7C0B-41E5-85A0-5183CA078426}.102
2006-01-10 16:48:10 1416 8a4 DnldMgr * Restored download job.
2006-01-10 16:48:10 1416 8a4 AU ########### AU: Initializing Automatic
Updates ###########
2006-01-10 16:48:10 1416 8a4 AU # AU disabled through User preference
2006-01-10 16:48:10 1416 8a4 AU # AU is disabled, not initializing any
handlers
2006-01-10 16:48:10 1416 668 DnldMgr FATAL:
DM:CAgentDownloadManager::ProcessWorkItem: Refresh failed with 0x80246005.
2006-01-10 16:48:10 1416 e44 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2006-01-10 16:55:47 1416 f68 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2006-01-10 16:56:15 1416 750 DnldMgr *********** DnldMgr: Downloading
regulation Odf ***********
2006-01-10 16:56:15 1416 750 DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2006-01-10 16:56:15 1416 750 DnldMgr * URL =
http://rs.update.microsoft.com/odf/v6odf.xml
2006-01-10 16:56:42 1416 750 DnldMgr * Odf parameters...
2006-01-10 16:56:42 1416 750 DnldMgr * Refresh interval: 5
2006-01-10 16:56:42 1416 750 DnldMgr * Accept rate high: 10000
2006-01-10 16:56:42 1416 750 DnldMgr * Accept rate normal: 10000
2006-01-10 16:56:42 1416 750 DnldMgr * Accept rate low: 0
2006-01-10 16:56:42 1416 ce0 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.

"Ottmar Freudenberger" <> wrote in message
news:...
> "T5" <> schrieb:
>
>> I went to download latest security update (KB912919) and it will not
>> install, why could that be?
>
> Have a look into the KB912919.log file to be found in the Windows
> folder and post some 30 lines from the bottom of the log file.
>
>> I have also noticed that all of the text has
>> disappeared from my Help and Support page leaving only the place markers
>> where the text should be\0\0\0>
> XOX?
>
> Bye,
> Freudi
>

"T5" <> schrieb:

> it doesnt mean much to me. By the way, I do have AU enabled to download
> everyday at 1pm

Hm, the following is an extract of the WindowsUpdate.log file and
*not* KB912919, true?

> 2006-01-10 16:48:10 1416 8a4 AU ########### AU: Initializing Automatic
> Updates ###########
> 2006-01-10 16:48:10 1416 8a4 AU # AU disabled through User preference
> 2006-01-10 16:48:10 1416 8a4 AU # AU is disabled, not initializing any
> handlers

That seems to mean, that the AutoUpdate service isn't enabled or
running. Could you please check via Start -> services.msc whether
the Automatic Update service is configured to start automatically
and is running?

Note: The Automatic Update *service* doesn't have too much in
common with Automatic Updates!

If the Automatic Update service is running and set to start auto-
matically, then you may try to rename the "DataStore" folder to be
found as a subfolder of "SoftwareDistribution" which is a subfolder
of "Windows".

HTH,
Freudi

Hi Freudi,
Thanks for your help but I have resolved the issue. Apparently there is a
conflict with windows updates and Panda antivirus. Panda have a hotfix
(hfT50504s8) on their website which I have just installed and all is now
working fine. Thanks agian for your help
"Ottmar Freudenberger" <> wrote in message
news:...
> "T5" <> schrieb:
>
>> it doesnt mean much to me. By the way, I do have AU enabled to download
>> everyday at 1pm
>
> Hm, the following is an extract of the WindowsUpdate.log file and
> *not* KB912919, true?
>
>> 2006-01-10 16:48:10 1416 8a4 AU ########### AU: Initializing Automatic
>> Updates ###########
>> 2006-01-10 16:48:10 1416 8a4 AU # AU disabled through User preference
>> 2006-01-10 16:48:10 1416 8a4 AU # AU is disabled, not initializing any
>> handlers
>
> That seems to mean, that the AutoUpdate service isn't enabled or
> running. Could you please check via Start -> services.msc whether
> the Automatic Update service is configured to start automatically
> and is running?
>
> Note: The Automatic Update *service* doesn't have too much in
> common with Automatic Updates!
>
> If the Automatic Update service is running and set to start auto-
> matically, then you may try to rename the "DataStore" folder to be
> found as a subfolder of "SoftwareDistribution" which is a subfolder
> of "Windows".
>
> HTH,
> Freudi
>

"T5" <> schrieb:

> Thanks for your help but I have resolved the issue. Apparently there is a
> conflict with windows updates and Panda antivirus. Panda have a hotfix
> (hfT50504s8) on their website which I have just installed and all is now
> working fine. Thanks agian for your help

Ooops, thanks for posting back! :-)

Bye,
Freudi