KB920872 & KB931784 Updates Won't Install

HELP

I continuously get the little yellow shield for "Updates are ready for your
computer. Click here to install." I've installed during the day, at night
when I turn the compter off, I've even gone to Microsoft to check for updates
and these two updates will not install. Other updates seem to install okay.

I have no idea on how to install these two updates.

I have XP SP2

"Don.McCabe41" wrote:

> HELP
>
> I continuously get the little yellow shield for "Updates are ready for your
> computer. Click here to install." I've installed during the day, at night
> when I turn the compter off, I've even gone to Microsoft to check for updates
> and these two updates will not install. Other updates seem to install okay.
>
> I have no idea on how to install these two updates.

"Don.McCabe41" wrote:

> HELP
>
> I continuously get the little yellow shield for "Updates are ready for your
> computer. Click here to install." I've installed during the day, at night
> when I turn the compter off, I've even gone to Microsoft to check for updates
> and these two updates will not install. Other updates seem to install okay.
>
> I have no idea on how to install these two updates.

A1. See "Note: The drivers may not be updated during the installation on a
Windows XP Service Pack 2 (SP2)-based computer when the drivers are
unsigned. In this case, Windows Update continually offers the package. To
resolve this problem..." about half-way down this page:
http://support.microsoft.com/kb/920872

A2. Is "Security Update for Windows XP (KB931784)" listed in Add/Remove
Programs (make sure the Show Updates box is checked)? If not, can you
successfully download/install it manually via
http://www.microsoft.com/downloads/d...d-a9f1eae19b51
??
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Don.McCabe41 wrote:
> I have XP SP2
>
> "Don.McCabe41" wrote:
>
>> HELP
>>
>> I continuously get the little yellow shield for "Updates are ready for
>> your
>> computer. Click here to install." I've installed during the day, at
>> night
>> when I turn the compter off, I've even gone to Microsoft to check for
>> updates and these two updates will not install. Other updates seem to
>> install okay.
>>
>> I have no idea on how to install these two updates.

I did what you suggested and that didn't work. I checked the "Add & Remove"
and found "Update for Windows XP (KB920872) Installed 9/13/2006" but didn't
find KB931784.

Any suggestions.

Don

"PA Bear" wrote:

> A1. See "Note: The drivers may not be updated during the installation on a
> Windows XP Service Pack 2 (SP2)-based computer when the drivers are
> unsigned. In this case, Windows Update continually offers the package. To
> resolve this problem..." about half-way down this page:
> http://support.microsoft.com/kb/920872
>
> A2. Is "Security Update for Windows XP (KB931784)" listed in Add/Remove
> Programs (make sure the Show Updates box is checked)? If not, can you
> successfully download/install it manually via
> http://www.microsoft.com/downloads/d...d-a9f1eae19b51
> ??
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> Don.McCabe41 wrote:
> > I have XP SP2
> >
> > "Don.McCabe41" wrote:
> >
> >> HELP
> >>
> >> I continuously get the little yellow shield for "Updates are ready for
> >> your
> >> computer. Click here to install." I've installed during the day, at
> >> night
> >> when I turn the compter off, I've even gone to Microsoft to check for
> >> updates and these two updates will not install. Other updates seem to
> >> install okay.
> >>
> >> I have no idea on how to install these two updates.
>
>

Close all open applications before proceeding below.

A1. Uninstall "Update for Windows XP (KB920872)" via Add/Remove Programs and
reboot.

Download the 920872 update from the following link, saving it to your C:
drive (i.e., C:\WindowsXP-KB920872-x86-ENU.exe) =>
http://www.microsoft.com/downloads/d...7-6a6c6a87be7f

Start > Run > carefully type in or copy/paste the following line exactly as
you see it (note the space):

C:\WindowsXP-KB920872-x86-ENU.exe /o

Then click [OK].

A2. Download the 931784 update from the following link, saving it to your
desktop =>
http://www.microsoft.com/downloads/d...d-a9f1eae19b51

Double-click on WindowsXP-KB931784-x86-ENU.exe to install.

Follow any/all prompts to reboot.

You *may* want/need to disable real-time protection by your anti-virus
and/or anti-spyware application(s) and phyically disconnect from the
internet before installing the updates manually; or reboot into Safe Mode
before installing.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Don.McCabe41 wrote:
> I did what you suggested and that didn't work. I checked the "Add &
> Remove"
> and found "Update for Windows XP (KB920872) Installed 9/13/2006" but
> didn't
> find KB931784.
>
> Any suggestions.
>
> Don
>
> "PA Bear" wrote:
>
>> A1. See "Note: The drivers may not be updated during the installation on
>> a
>> Windows XP Service Pack 2 (SP2)-based computer when the drivers are
>> unsigned. In this case, Windows Update continually offers the package. To
>> resolve this problem..." about half-way down this page:
>> http://support.microsoft.com/kb/920872
>>
>> A2. Is "Security Update for Windows XP (KB931784)" listed in Add/Remove
>> Programs (make sure the Show Updates box is checked)? If not, can you
>> successfully download/install it manually via
>> http://www.microsoft.com/downloads/d...d-a9f1eae19b51
>> ??
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> Don.McCabe41 wrote:
>>> I have XP SP2
>>>
>>> "Don.McCabe41" wrote:
>>>
>>>> HELP
>>>>
>>>> I continuously get the little yellow shield for "Updates are ready for
>>>> your
>>>> computer. Click here to install." I've installed during the day, at
>>>> night
>>>> when I turn the compter off, I've even gone to Microsoft to check for
>>>> updates and these two updates will not install. Other updates seem to
>>>> install okay.
>>>>
>>>> I have no idea on how to install these two updates.

I followed your instructions. KB920872 seems to have worked, but not
KB931784. I have deleted it twice and reinstalled it, but the Update shield
Icon keeps coming back. I deleted a third time and reinstalled using the
update shield icon and the shield came back.

Any other ideas?

Don


"PA Bear" wrote:

> Close all open applications before proceeding below.
>
> A1. Uninstall "Update for Windows XP (KB920872)" via Add/Remove Programs and
> reboot.
>
> Download the 920872 update from the following link, saving it to your C:
> drive (i.e., C:\WindowsXP-KB920872-x86-ENU.exe) =>
> http://www.microsoft.com/downloads/d...7-6a6c6a87be7f
>
> Start > Run > carefully type in or copy/paste the following line exactly as
> you see it (note the space):
>
> C:\WindowsXP-KB920872-x86-ENU.exe /o
>
> Then click [OK].
>
> A2. Download the 931784 update from the following link, saving it to your
> desktop =>
> http://www.microsoft.com/downloads/d...d-a9f1eae19b51
>
> Double-click on WindowsXP-KB931784-x86-ENU.exe to install.
>
> Follow any/all prompts to reboot.
>
> You *may* want/need to disable real-time protection by your anti-virus
> and/or anti-spyware application(s) and phyically disconnect from the
> internet before installing the updates manually; or reboot into Safe Mode
> before installing.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> Don.McCabe41 wrote:
> > I did what you suggested and that didn't work. I checked the "Add &
> > Remove"
> > and found "Update for Windows XP (KB920872) Installed 9/13/2006" but
> > didn't
> > find KB931784.
> >
> > Any suggestions.
> >
> > Don
> >
> > "PA Bear" wrote:
> >
> >> A1. See "Note: The drivers may not be updated during the installation on
> >> a
> >> Windows XP Service Pack 2 (SP2)-based computer when the drivers are
> >> unsigned. In this case, Windows Update continually offers the package. To
> >> resolve this problem..." about half-way down this page:
> >> http://support.microsoft.com/kb/920872
> >>
> >> A2. Is "Security Update for Windows XP (KB931784)" listed in Add/Remove
> >> Programs (make sure the Show Updates box is checked)? If not, can you
> >> successfully download/install it manually via
> >> http://www.microsoft.com/downloads/d...d-a9f1eae19b51
> >> ??
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.org
> >>
> >>
> >> Don.McCabe41 wrote:
> >>> I have XP SP2
> >>>
> >>> "Don.McCabe41" wrote:
> >>>
> >>>> HELP
> >>>>
> >>>> I continuously get the little yellow shield for "Updates are ready for
> >>>> your
> >>>> computer. Click here to install." I've installed during the day, at
> >>>> night
> >>>> when I turn the compter off, I've even gone to Microsoft to check for
> >>>> updates and these two updates will not install. Other updates seem to
> >>>> install okay.
> >>>>
> >>>> I have no idea on how to install these two updates.
>
>

I suggest the following:

1) Restart your system in SAFE MODE
2) Launch your Windows Explorer
3) Go to: C:\WINDOWS\SoftwareDistribution
4) Delete everything from this folder or rename the folder to:
SoftwareDistribution02
5) Restart your system normally
6) Use Windows Update again

Hope this works.



Don.McCabe41 wrote:
>
> I followed your instructions. KB920872 seems to have worked, but not
> KB931784. I have deleted it twice and reinstalled it, but the Update shield
> Icon keeps coming back. I deleted a third time and reinstalled using the
> update shield icon and the shield came back.
>
> Any other ideas?
>
> Don
>

Time for MS Windows Update Support techs to get involved here:

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~PA Bear


Don.McCabe41 wrote:
> I followed your instructions. KB920872 seems to have worked, but not
> KB931784. I have deleted it twice and reinstalled it, but the Update
> shield
> Icon keeps coming back. I deleted a third time and reinstalled using the
> update shield icon and the shield came back.
>
> Any other ideas?
>
> "PA Bear" wrote:
>> Close all open applications before proceeding below.
>>
>> A1. Uninstall "Update for Windows XP (KB920872)" via Add/Remove Programs
>> and reboot.
>>
>> Download the 920872 update from the following link, saving it to your C:
>> drive (i.e., C:\WindowsXP-KB920872-x86-ENU.exe) =>
>> http://www.microsoft.com/downloads/d...7-6a6c6a87be7f
>>
>> Start > Run > carefully type in or copy/paste the following line exactly
>> as
>> you see it (note the space):
>>
>> C:\WindowsXP-KB920872-x86-ENU.exe /o
>>
>> Then click [OK].
>>
>> A2. Download the 931784 update from the following link, saving it to your
>> desktop =>
>> http://www.microsoft.com/downloads/d...d-a9f1eae19b51
>>
>> Double-click on WindowsXP-KB931784-x86-ENU.exe to install.
>>
>> Follow any/all prompts to reboot.
>>
>> You *may* want/need to disable real-time protection by your anti-virus
>> and/or anti-spyware application(s) and phyically disconnect from the
>> internet before installing the updates manually; or reboot into Safe Mode
>> before installing.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> Don.McCabe41 wrote:
>>> I did what you suggested and that didn't work. I checked the "Add &
>>> Remove"
>>> and found "Update for Windows XP (KB920872) Installed 9/13/2006" but
>>> didn't
>>> find KB931784.
>>>
>>> Any suggestions.
>>>
>>> Don
>>>
>>> "PA Bear" wrote:
>>>
>>>> A1. See "Note: The drivers may not be updated during the installation
>>>> on
>>>> a
>>>> Windows XP Service Pack 2 (SP2)-based computer when the drivers are
>>>> unsigned. In this case, Windows Update continually offers the package.
>>>> To
>>>> resolve this problem..." about half-way down this page:
>>>> http://support.microsoft.com/kb/920872
>>>>
>>>> A2. Is "Security Update for Windows XP (KB931784)" listed in Add/Remove
>>>> Programs (make sure the Show Updates box is checked)? If not, can you
>>>> successfully download/install it manually via
>>>> http://www.microsoft.com/downloads/d...d-a9f1eae19b51
>>>> ??
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.org
>>>>
>>>>
>>>> Don.McCabe41 wrote:
>>>>> I have XP SP2
>>>>>
>>>>> "Don.McCabe41" wrote:
>>>>>
>>>>>> HELP
>>>>>>
>>>>>> I continuously get the little yellow shield for "Updates are ready
>>>>>> for
>>>>>> your
>>>>>> computer. Click here to install." I've installed during the day, at
>>>>>> night
>>>>>> when I turn the compter off, I've even gone to Microsoft to check for
>>>>>> updates and these two updates will not install. Other updates seem
>>>>>> to
>>>>>> install okay.
>>>>>>
>>>>>> I have no idea on how to install these two updates.