KB920872 changes microphone settings

Hi, we have run into a problem where installing the KB920872 update causes
the recording volume for the microphone to be lowered, as well as the
'microphone boost' option to be turned off. Is this update going to be fixed
so that it does not change these settings? We have a large number of clients
who use their PCs for recording their dictation, and this update has caused
headaches for many of them because they wound up with unuseable recordings
all of a sudden because of this update.

Another interesting note, if the patch is uninstalled, then the microphone
settings are set back to what they are supposed to be, the patch can then be
reinstalled and it does not change the microphone settings again. However, if
a system restore point from before the patch was installed is used, then the
patch is installed again, it will change the microphone settings again.

Thank you for your time.

CCS,

Is the update listed in Add/Remove Programs in the Control Panel ? If
yes, then uninstall it.
If no, then show hidden files, folders, and system files:
http://www.xtra.co.nz/help/0,,4155-1916458,00.html#5
In the WINDOWS directory (folder) look for the presence of
$NtUninstallKB920872$. If it is present and NOT showing in ARP, then
open the folder, and open the spuninst subfolder.
Run spuninst.exe to remove the incorrectly installed update.

If it's NOT listed in ARP or the $NtUninstallKB920872$ is NOT present
either, then follow these steps as laid out by Eric Brodish, MS -

1. Download the update from
http://www.microsoft.com/downloads/d...n&Hash=7LFJN64
and save to the C:\ drive

(NOTE: Be sure to change the language to *your* language locale, if
necessary)

2. Click on Start > Run

3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK


NOTE: There is a space between the last e and the /

If the system has NOT been Validated, then you will not be able to
download the update from the MS Download Center.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



CCS wrote:

> Hi, we have run into a problem where installing the KB920872 update causes
> the recording volume for the microphone to be lowered, as well as the
> 'microphone boost' option to be turned off. Is this update going to be fixed
> so that it does not change these settings? We have a large number of clients
> who use their PCs for recording their dictation, and this update has caused
> headaches for many of them because they wound up with unuseable recordings
> all of a sudden because of this update.
>
> Another interesting note, if the patch is uninstalled, then the microphone
> settings are set back to what they are supposed to be, the patch can then be
> reinstalled and it does not change the microphone settings again. However, if
> a system restore point from before the patch was installed is used, then the
> patch is installed again, it will change the microphone settings again.
>
> Thank you for your time.
>

Hi, thank you for your response. I am not having any problems installing or
uninstalling the update however, the problem is the fact that the update is
changing the microphone's recording volume settings.

It is a fully recreateable problem, on multiple machines, and multiple
models of PCs.

Thanks!

"MowGreen [MVP]" wrote:

> CCS,
>
> Is the update listed in Add/Remove Programs in the Control Panel ? If
> yes, then uninstall it.
> If no, then show hidden files, folders, and system files:
> http://www.xtra.co.nz/help/0,,4155-1916458,00.html#5
> In the WINDOWS directory (folder) look for the presence of
> $NtUninstallKB920872$. If it is present and NOT showing in ARP, then
> open the folder, and open the spuninst subfolder.
> Run spuninst.exe to remove the incorrectly installed update.
>
> If it's NOT listed in ARP or the $NtUninstallKB920872$ is NOT present
> either, then follow these steps as laid out by Eric Brodish, MS -
>
> 1. Download the update from
> http://www.microsoft.com/downloads/d...n&Hash=7LFJN64
> and save to the C:\ drive
>
> (NOTE: Be sure to change the language to *your* language locale, if
> necessary)
>
> 2. Click on Start > Run
>
> 3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK
>
>
> NOTE: There is a space between the last e and the /
>
> If the system has NOT been Validated, then you will not be able to
> download the update from the MS Download Center.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> CCS wrote:
>
> > Hi, we have run into a problem where installing the KB920872 update causes
> > the recording volume for the microphone to be lowered, as well as the
> > 'microphone boost' option to be turned off. Is this update going to be fixed
> > so that it does not change these settings? We have a large number of clients
> > who use their PCs for recording their dictation, and this update has caused
> > headaches for many of them because they wound up with unuseable recordings
> > all of a sudden because of this update.
> >
> > Another interesting note, if the patch is uninstalled, then the microphone
> > settings are set back to what they are supposed to be, the patch can then be
> > reinstalled and it does not change the microphone settings again. However, if
> > a system restore point from before the patch was installed is used, then the
> > patch is installed again, it will change the microphone settings again.
> >
> > Thank you for your time.
> >
>

CCS,

> the problem is the fact that the update is
> changing the microphone's recording volume settings.

Then it's not installing correctly due to OEM sound drivers. You can use
the suggested method, posted by Eric Brodish of MS, to see if the above
issue resolves the issue. Or not. It's your system.
Good luck !


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


CCS wrote:

> Hi, thank you for your response. I am not having any problems installing or
> uninstalling the update however, the problem is the fact that the update is
> changing the microphone's recording volume settings.
>
> It is a fully recreateable problem, on multiple machines, and multiple
> models of PCs.
>
> Thanks!
>
> "MowGreen [MVP]" wrote:
>
>
>>CCS,
>>
>>Is the update listed in Add/Remove Programs in the Control Panel ? If
>>yes, then uninstall it.
>>If no, then show hidden files, folders, and system files:
>>http://www.xtra.co.nz/help/0,,4155-1916458,00.html#5
>>In the WINDOWS directory (folder) look for the presence of
>>$NtUninstallKB920872$. If it is present and NOT showing in ARP, then
>>open the folder, and open the spuninst subfolder.
>>Run spuninst.exe to remove the incorrectly installed update.
>>
>>If it's NOT listed in ARP or the $NtUninstallKB920872$ is NOT present
>>either, then follow these steps as laid out by Eric Brodish, MS -
>>
>> 1. Download the update from
>>http://www.microsoft.com/downloads/d...n&Hash=7LFJN64
>>and save to the C:\ drive
>>
>>(NOTE: Be sure to change the language to *your* language locale, if
>>necessary)
>>
>> 2. Click on Start > Run
>>
>> 3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK
>>
>>
>>NOTE: There is a space between the last e and the /
>>
>>If the system has NOT been Validated, then you will not be able to
>>download the update from the MS Download Center.
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>CCS wrote:
>>
>>
>>>Hi, we have run into a problem where installing the KB920872 update causes
>>>the recording volume for the microphone to be lowered, as well as the
>>>'microphone boost' option to be turned off. Is this update going to be fixed
>>>so that it does not change these settings? We have a large number of clients
>>>who use their PCs for recording their dictation, and this update has caused
>>>headaches for many of them because they wound up with unuseable recordings
>>>all of a sudden because of this update.
>>>
>>>Another interesting note, if the patch is uninstalled, then the microphone
>>>settings are set back to what they are supposed to be, the patch can then be
>>>reinstalled and it does not change the microphone settings again. However, if
>>>a system restore point from before the patch was installed is used, then the
>>>patch is installed again, it will change the microphone settings again.
>>>
>>>Thank you for your time.
>>>
>>