KB923723 update installation is wrongly logged and retriggers itse

Installed it seven times in three days. Keeps on wanting to install itself.
It is not found in registry and not present in add/remove programs...Trouble
update...please provide resolution ASAP.

Navigate to the WINDOWS\SoftwareDistribution\Download folder
Delete ALL contents

Download the update from here and SAVE it to the Desktop:
http://www.microsoft.com/downloads/d...displaylang=en

Restart the system. Do NOT open ANY programs or browsers.
Click Start > Run > click the Browse button and point it to the
downloaded file on the Desktop,
StepByStepInteractiveTraining-KB923723-x86-ENU.exe

Click Open, then OK
Did that get it installed ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


neuralnet wrote:

> Installed it seven times in three days. Keeps on wanting to install itself.
> It is not found in registry and not present in add/remove programs...Trouble
> update...please provide resolution ASAP.

I can answer that. No, it still does not install. It is sitting in my tray
too. I have tried everything that I know to get rid of it but it's still
there.
--
Mack


"MowGreen [MVP]" wrote:

> Navigate to the WINDOWS\SoftwareDistribution\Download folder
> Delete ALL contents
>
> Download the update from here and SAVE it to the Desktop:
> http://www.microsoft.com/downloads/d...displaylang=en
>
> Restart the system. Do NOT open ANY programs or browsers.
> Click Start > Run > click the Browse button and point it to the
> downloaded file on the Desktop,
> StepByStepInteractiveTraining-KB923723-x86-ENU.exe
>
> Click Open, then OK
> Did that get it installed ?
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> neuralnet wrote:
>
> > Installed it seven times in three days. Keeps on wanting to install itself.
> > It is not found in registry and not present in add/remove programs...Trouble
> > update...please provide resolution ASAP.
>

This solution does NOT work. It successfully installs over and over. It
there another way to resolve this? The download icon repeatedly appears and
I believe I've downloaded this security update about 12 times now. HELP!!!

"MowGreen [MVP]" wrote:

> Navigate to the WINDOWS\SoftwareDistribution\Download folder
> Delete ALL contents
>
> Download the update from here and SAVE it to the Desktop:
> http://www.microsoft.com/downloads/d...displaylang=en
>
> Restart the system. Do NOT open ANY programs or browsers.
> Click Start > Run > click the Browse button and point it to the
> downloaded file on the Desktop,
> StepByStepInteractiveTraining-KB923723-x86-ENU.exe
>
> Click Open, then OK
> Did that get it installed ?
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> neuralnet wrote:
>
> > Installed it seven times in three days. Keeps on wanting to install itself.
> > It is not found in registry and not present in add/remove programs...Trouble
> > update...please provide resolution ASAP.
>

Same issue here

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

Apparently there is an 'issue' with this update.
http://support.microsoft.com/kb/923723

Frankly, recommend hiding the update until this 'issue' has been worked
out. Or, since it's a Security update, contact PSS :

> Customers in the U.S. and Canada can receive technical support from Microsoft Product
> Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> associated with security updates.

I can find no files that the update is supposed to have installed on my
system, XP Pro SP2. The only reference is this from the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Step By Step Interactive
Training

There is a FileList but even that is blank.

The KB923723.log shows some files being updated, but NOT the ones listed
in the Security Bulletin found here:
http://www.microsoft.com/technet/sec.../ms07-005.mspx

Nice mystery, huh ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



> neuralnet wrote:
>
>> Installed it seven times in three days. Keeps on wanting to install
>> itself. It is not found in registry and not present in add/remove
>> programs...Trouble update...please provide resolution ASAP.

"MowGreen [MVP]" wrote:

> Apparently there is an 'issue' with this update.
> http://support.microsoft.com/kb/923723
>
> Frankly, recommend hiding the update until this 'issue' has been worked
> out. Or, since it's a Security update, contact PSS :
>
> > Customers in the U.S. and Canada can receive technical support from Microsoft Product
> > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> > associated with security updates.
>
> I can find no files that the update is supposed to have installed on my
> system, XP Pro SP2. The only reference is this from the registry:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Step By Step Interactive
> Training
>
> There is a FileList but even that is blank.
>
> The KB923723.log shows some files being updated, but NOT the ones listed
> in the Security Bulletin found here:
> http://www.microsoft.com/technet/sec.../ms07-005.mspx
>
> Nice mystery, huh ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> > neuralnet wrote:
> >
> >> Installed it seven times in three days. Keeps on wanting to install
> >> itself. It is not found in registry and not present in add/remove
> >> programs...Trouble update...please provide resolution ASAP.
>

I resolved the problem with "brute force". Since I have not been using the
Microsoft Step-by-Step training in years, I deleted those altogether. Then,
rebooted the machine and the update finally disappeared. However this
solution is not going to work for the users the want to retain the
Step-by-Step training. In those cases, the faulty update in question still
needs to be addressed.

Which is WHY I HIGHLY RECOMMEND that Users with an issue with this
update contact Microsoft's Product Support Services

> Customers in the U.S. and Canada can receive technical support from Microsoft Product
> Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> associated with security updates.

The issues posted in this newsgroup are NOT reported to MS.
MS does NOT MONITOR this newsgroup.
For MS to have any idea that there IS AN ISSUE WITH THIS UPDATE, Users
need to contact PSS.

Repeat USERS NEED TO CONTACT PSS so that MS knows that this is not just
an isolated issue !


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



neuralnet wrote:

>
> "MowGreen [MVP]" wrote:
>
>
>>Apparently there is an 'issue' with this update.
>>http://support.microsoft.com/kb/923723
>>
>>Frankly, recommend hiding the update until this 'issue' has been worked
>>out. Or, since it's a Security update, contact PSS :
>>
>>
>>>Customers in the U.S. and Canada can receive technical support from Microsoft Product
>>>Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
>>>associated with security updates.
>>
>>I can find no files that the update is supposed to have installed on my
>>system, XP Pro SP2. The only reference is this from the registry:
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\St ep By Step Interactive
>>Training
>>
>>There is a FileList but even that is blank.
>>
>>The KB923723.log shows some files being updated, but NOT the ones listed
>>in the Security Bulletin found here:
>>http://www.microsoft.com/technet/sec.../ms07-005.mspx
>>
>>Nice mystery, huh ?
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>
>>>neuralnet wrote:
>>>
>>>
>>>>Installed it seven times in three days. Keeps on wanting to install
>>>>itself. It is not found in registry and not present in add/remove
>>>>programs...Trouble update...please provide resolution ASAP.
>>
>
> I resolved the problem with "brute force". Since I have not been using the
> Microsoft Step-by-Step training in years, I deleted those altogether. Then,
> rebooted the machine and the update finally disappeared. However this
> solution is not going to work for the users the want to retain the
> Step-by-Step training. In those cases, the faulty update in question still
> needs to be addressed.