KB925486 failure on install

Hi there - I've found various tips to get this patch to install but no
luck yet.

What I have tried (found in answers by MowGreen [MVP] )

Emptied these folders:
WINDOWS\Software Distribution\Downloads
WINDOWS\Software Distribution\EventCache

Ran WU again (only find the KB925486 update as being required),
downloads, fails.
Next did the above again + this time emptied:
WINDOWS\Software Distribution\DataStore
No improvement.

Then I went to the MS06-055 page and downloaded the SP2 update
directly. When I ran it it stopped with an error saying it could not
find the "VGX" folder - but I copied the "missing" path into Windows
Explorer and the folder+file is there.

Other: when the notice was first announced, I used Group Policy
(Win2003) to block it. When the fix came out, I re-enabled for a week+
so the PCs would get the original setting. Now I have remove dthose GP
objects entirely. No change at any point in that process (and this is
not affected all my PCs, just a handful).

Here is a log of the two most recent failures - hoping it will point to
something.
Any tips would be great - thanks.

================================================== ==============================
1.232: 2006/10/30 11:36:00.452 (local)
1.232:
C:\WINDOWS\SoftwareDistribution\Download\cf6660744 6e145f5d8c8bf3f55214656\update\update.exe
(version 6.2.29.0)
1.232: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.232: Hotfix started with following command line: -q -z -er
/ParentInfo:b43b2684cb473b4b9a287730b46ac357
1.232: FileVersion of C:\Program Files\internet explorer\iexplore.exe
is Less Than 7.0.0.0
1.232: Condition succeeded for section Test.IE7InstallBlock.Section in
Line 1 of PreRequisite
1.362: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
with error 0x2
1.362: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
with error 0x2
1.362: DoInstallation: CleanPFR failed: 0x2
1.362: SetProductTypes: InfProductBuildType=BuildType.IP
1.362: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.372: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925486$

1.372: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
1.382: ref tag c:\windows\system32\sp4.cab does not exist
1.382: ref tag c:\windows\system32\sp3.cab does not exist
1.382: ref tag c:\windows\system32\sp2.cab does not exist
1.382: ref tag c:\windows\system32\sp1.cab does not exist
1.382: ref tag c:\windows\system32\driver.cab does not exist
1.382: ref tag c:\windows\system32\fp40ext.cab does not exist
1.382: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.382: ref tag c:\windows\system32\wms4.cab does not exist
1.382: ref tag c:\windows\system32\wms41.cab does not exist
1.382: ref tag c:\windows\system32\ims.cab does not exist
1.382: ref tag c:\windows\system32\ims1.cab does not exist
1.382: ref tag c:\windows\system32\ins.cab does not exist
1.382: ref tag c:\windows\system32\ins1.cab does not exist
1.382: Starting AnalyzeComponents
1.382: AnalyzePhaseZero used 0 ticks
1.382: No c:\windows\INF\updtblk.inf file.
1.382: OEM file scan used 0 ticks
1.382: AnalyzePhaseOne: used 0 ticks
1.382: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.382: AnalyzeComponents: Hotpatching is disabled.
1.382: FindFirstFile c:\windows\$hf_mig$\*.*
1.402: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.442: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.442: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.442: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.452: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.452: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.462: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.462: AnalyzeForBranching used 0 ticks.
1.462: AnalyzePhaseTwo used 0 ticks
1.462: AnalyzePhaseThree used 0 ticks
1.462: AnalyzePhaseFive used 0 ticks
1.462: AnalyzePhaseSix used 0 ticks
1.462: AnalyzeComponents used 80 ticks
1.462: Downloading 0 files
1.462: bPatchMode = TRUE
1.462: Inventory complete: ReturnStatus=0, 90 ticks
1.462: Num Ticks for invent : 90
1.462: VerifyTargetFileSize: Unable to verify size as Source = NULL for
file c:\windows\inf\HFX28.tmp
1.472: Copied file: c:\windows\inf\branches.inf
14.210: Allocation size of drive C: is 4096 bytes, free space =
23720497152 bytes
14.220: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
14.220: Drive C: free 22621MB req: 17MB w/uninstall: NOT CALCULATED.
14.220: CabinetBuild complete
14.220: Num Ticks for Cabinet build : 12758
14.220: DynamicStrings section not defined or empty.
14.220: FileInUse:: Detection disabled.
15.222: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
15.362: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
15.512: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7

15.542: DeRegistering the Uninstall Program -> KB925486, 2
15.542: KB925486 Setup canceled.
15.542: Update.exe extended error code = 0xf00d
1.151:
================================================== ==============================
1.151: 2006/10/30 11:42:34.051 (local)
1.162: c:\b027e779af739dc299\update\update.exe (version 6.2.29.0)
1.162: Hotfix started with following command line:
1.242: FileVersion of C:\Program Files\internet explorer\iexplore.exe
is Less Than 7.0.0.0
1.242: Condition succeeded for section Test.IE7InstallBlock.Section in
Line 1 of PreRequisite
1.532: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
with error 0x2
1.532: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
with error 0x2
1.532: DoInstallation: CleanPFR failed: 0x2
1.532: SetProductTypes: InfProductBuildType=BuildType.IP
1.532: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.552: DoInstallation: FetchSourceURL for
c:\b027e779af739dc299\update\update_SP2GDR.inf failed
1.552: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
1.552: BuildCabinetManifest: update.url absent
1.552: Starting AnalyzeComponents
1.552: AnalyzePhaseZero used 0 ticks
1.552: No c:\windows\INF\updtblk.inf file.
1.552: OEM file scan used 0 ticks
1.562: AnalyzePhaseOne: used 10 ticks
1.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.562: AnalyzeComponents: Hotpatching is disabled.
1.562: FindFirstFile c:\windows\$hf_mig$\*.*
1.572: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.612: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.612: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.612: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.622: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.622: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.632: KB925486 Setup encountered an error: The update.ver file is
not correct.
1.632: AnalyzeForBranching used 0 ticks.
1.632: AnalyzePhaseTwo used 0 ticks
1.632: AnalyzePhaseThree used 0 ticks
1.632: AnalyzePhaseFive used 0 ticks
1.632: AnalyzePhaseSix used 0 ticks
3.024: AnalyzeComponents used 1472 ticks
3.024: Downloading 0 files
3.024: bPatchMode = FALSE
3.024: Inventory complete: ReturnStatus=0, 1472 ticks
3.395: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925486$

3.395: Num Ticks for invent : 1843
3.415: VerifyTargetFileSize: Unable to verify size as Source = NULL for
file c:\windows\inf\HFX29.tmp
3.415: Copied file: c:\windows\inf\branches.inf
3.785: Allocation size of drive C: is 4096 bytes, free space =
23717109760 bytes
3.785: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
3.785: Drive C: free 22618MB req: 17MB w/uninstall: NOT CALCULATED.
3.785: CabinetBuild complete
3.785: Num Ticks for Cabinet build : 390
3.785: DynamicStrings section not defined or empty.
3.785: FileInUse:: Detection disabled.
4.787: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
87.335: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
87.576: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7

87.716: DeRegistering the Uninstall Program -> KB925486, 2
87.716: KB925486 Setup canceled.
88.497: Message displayed to the user: KB925486 Setup canceled.
88.497: User Input: OK
88.497: Update.exe extended error code = 0xf00d
88.497: Update.exe return code was masked to 0x643 for MSI custom
action compliance.

Dave,

Is System Restore disabled ? Here's a snippet of the KB925486.log from
my system compared to the relevant section of the log you posted -

My System -

LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
0xe0000102
System Restore Point set.
Copied file: D:\WINDOWS\system32\spmsg.dll

Your system -

LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
failed: 0xe0000102
ArchiveFileForUninstall:ArchiveSingleFile Cancelled
DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7

There is no "System Restore Point set." present in the log from your
system? May be that's why the update will not install.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Dave wrote:

> Hi there - I've found various tips to get this patch to install but no
> luck yet.
>
> What I have tried (found in answers by MowGreen [MVP] )
>
> Emptied these folders:
> WINDOWS\Software Distribution\Downloads
> WINDOWS\Software Distribution\EventCache
>
> Ran WU again (only find the KB925486 update as being required),
> downloads, fails.
> Next did the above again + this time emptied:
> WINDOWS\Software Distribution\DataStore
> No improvement.
>
> Then I went to the MS06-055 page and downloaded the SP2 update
> directly. When I ran it it stopped with an error saying it could not
> find the "VGX" folder - but I copied the "missing" path into Windows
> Explorer and the folder+file is there.
>
> Other: when the notice was first announced, I used Group Policy
> (Win2003) to block it. When the fix came out, I re-enabled for a week+
> so the PCs would get the original setting. Now I have remove dthose GP
> objects entirely. No change at any point in that process (and this is
> not affected all my PCs, just a handful).
>
> Here is a log of the two most recent failures - hoping it will point to
> something.
> Any tips would be great - thanks.
>
> ================================================== ==============================
> 1.232: 2006/10/30 11:36:00.452 (local)
> 1.232:
> C:\WINDOWS\SoftwareDistribution\Download\cf6660744 6e145f5d8c8bf3f55214656\update\update.exe
> (version 6.2.29.0)
> 1.232: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 1.232: Hotfix started with following command line: -q -z -er
> /ParentInfo:b43b2684cb473b4b9a287730b46ac357
> 1.232: FileVersion of C:\Program Files\internet explorer\iexplore.exe
> is Less Than 7.0.0.0
> 1.232: Condition succeeded for section Test.IE7InstallBlock.Section in
> Line 1 of PreRequisite
> 1.362: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
> with error 0x2
> 1.362: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
> with error 0x2
> 1.362: DoInstallation: CleanPFR failed: 0x2
> 1.362: SetProductTypes: InfProductBuildType=BuildType.IP
> 1.362: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.372: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925486$
>
> 1.372: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> failed: 0xe0000102
> 1.382: ref tag c:\windows\system32\sp4.cab does not exist
> 1.382: ref tag c:\windows\system32\sp3.cab does not exist
> 1.382: ref tag c:\windows\system32\sp2.cab does not exist
> 1.382: ref tag c:\windows\system32\sp1.cab does not exist
> 1.382: ref tag c:\windows\system32\driver.cab does not exist
> 1.382: ref tag c:\windows\system32\fp40ext.cab does not exist
> 1.382: ref tag c:\windows\system32\fp40ext1.cab does not exist
> 1.382: ref tag c:\windows\system32\wms4.cab does not exist
> 1.382: ref tag c:\windows\system32\wms41.cab does not exist
> 1.382: ref tag c:\windows\system32\ims.cab does not exist
> 1.382: ref tag c:\windows\system32\ims1.cab does not exist
> 1.382: ref tag c:\windows\system32\ins.cab does not exist
> 1.382: ref tag c:\windows\system32\ins1.cab does not exist
> 1.382: Starting AnalyzeComponents
> 1.382: AnalyzePhaseZero used 0 ticks
> 1.382: No c:\windows\INF\updtblk.inf file.
> 1.382: OEM file scan used 0 ticks
> 1.382: AnalyzePhaseOne: used 0 ticks
> 1.382: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.382: AnalyzeComponents: Hotpatching is disabled.
> 1.382: FindFirstFile c:\windows\$hf_mig$\*.*
> 1.402: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.442: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.442: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.442: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.452: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.452: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.462: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.462: AnalyzeForBranching used 0 ticks.
> 1.462: AnalyzePhaseTwo used 0 ticks
> 1.462: AnalyzePhaseThree used 0 ticks
> 1.462: AnalyzePhaseFive used 0 ticks
> 1.462: AnalyzePhaseSix used 0 ticks
> 1.462: AnalyzeComponents used 80 ticks
> 1.462: Downloading 0 files
> 1.462: bPatchMode = TRUE
> 1.462: Inventory complete: ReturnStatus=0, 90 ticks
> 1.462: Num Ticks for invent : 90
> 1.462: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file c:\windows\inf\HFX28.tmp
> 1.472: Copied file: c:\windows\inf\branches.inf
> 14.210: Allocation size of drive C: is 4096 bytes, free space =
> 23720497152 bytes
> 14.220: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 14.220: Drive C: free 22621MB req: 17MB w/uninstall: NOT CALCULATED.
> 14.220: CabinetBuild complete
> 14.220: Num Ticks for Cabinet build : 12758
> 14.220: DynamicStrings section not defined or empty.
> 14.220: FileInUse:: Detection disabled.
> 15.222: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> failed: 0xe0000102
> 15.362: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> 15.512: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
>
> 15.542: DeRegistering the Uninstall Program -> KB925486, 2
> 15.542: KB925486 Setup canceled.
> 15.542: Update.exe extended error code = 0xf00d
> 1.151:
> ================================================== ==============================
> 1.151: 2006/10/30 11:42:34.051 (local)
> 1.162: c:\b027e779af739dc299\update\update.exe (version 6.2.29.0)
> 1.162: Hotfix started with following command line:
> 1.242: FileVersion of C:\Program Files\internet explorer\iexplore.exe
> is Less Than 7.0.0.0
> 1.242: Condition succeeded for section Test.IE7InstallBlock.Section in
> Line 1 of PreRequisite
> 1.532: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
> with error 0x2
> 1.532: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
> with error 0x2
> 1.532: DoInstallation: CleanPFR failed: 0x2
> 1.532: SetProductTypes: InfProductBuildType=BuildType.IP
> 1.532: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.552: DoInstallation: FetchSourceURL for
> c:\b027e779af739dc299\update\update_SP2GDR.inf failed
> 1.552: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> failed: 0xe0000102
> 1.552: BuildCabinetManifest: update.url absent
> 1.552: Starting AnalyzeComponents
> 1.552: AnalyzePhaseZero used 0 ticks
> 1.552: No c:\windows\INF\updtblk.inf file.
> 1.552: OEM file scan used 0 ticks
> 1.562: AnalyzePhaseOne: used 10 ticks
> 1.562: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.562: AnalyzeComponents: Hotpatching is disabled.
> 1.562: FindFirstFile c:\windows\$hf_mig$\*.*
> 1.572: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.612: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.612: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.612: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.622: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.622: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.632: KB925486 Setup encountered an error: The update.ver file is
> not correct.
> 1.632: AnalyzeForBranching used 0 ticks.
> 1.632: AnalyzePhaseTwo used 0 ticks
> 1.632: AnalyzePhaseThree used 0 ticks
> 1.632: AnalyzePhaseFive used 0 ticks
> 1.632: AnalyzePhaseSix used 0 ticks
> 3.024: AnalyzeComponents used 1472 ticks
> 3.024: Downloading 0 files
> 3.024: bPatchMode = FALSE
> 3.024: Inventory complete: ReturnStatus=0, 1472 ticks
> 3.395: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925486$
>
> 3.395: Num Ticks for invent : 1843
> 3.415: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file c:\windows\inf\HFX29.tmp
> 3.415: Copied file: c:\windows\inf\branches.inf
> 3.785: Allocation size of drive C: is 4096 bytes, free space =
> 23717109760 bytes
> 3.785: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 3.785: Drive C: free 22618MB req: 17MB w/uninstall: NOT CALCULATED.
> 3.785: CabinetBuild complete
> 3.785: Num Ticks for Cabinet build : 390
> 3.785: DynamicStrings section not defined or empty.
> 3.785: FileInUse:: Detection disabled.
> 4.787: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> failed: 0xe0000102
> 87.335: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> 87.576: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
>
> 87.716: DeRegistering the Uninstall Program -> KB925486, 2
> 87.716: KB925486 Setup canceled.
> 88.497: Message displayed to the user: KB925486 Setup canceled.
> 88.497: User Input: OK
> 88.497: Update.exe extended error code = 0xf00d
> 88.497: Update.exe return code was masked to 0x643 for MSI custom
> action compliance.
>

MowGreen [MVP] wrote:
> Dave,
>
> Is System Restore disabled ? Here's a snippet of the KB925486.log from
> my system compared to the relevant section of the log you posted -
>
> My System -
>
> LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
> 0xe0000102
> System Restore Point set.
> Copied file: D:\WINDOWS\system32\spmsg.dll
>
> Your system -
>
> LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> failed: 0xe0000102
> ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
>
> There is no "System Restore Point set." present in the log from your
> system? May be that's why the update will not install.


No luck I'm afraid - it's showing max' at 12%, and C: (the only drive)
is diplayed as "Monitoring".

Is there a manual way to install this? Is it replacing a single .dll,
or is there more to it? WU is not working because of the failure of
this update but I'd rather not skip it unless there is a follow-up
patch that does the same thing.

Dave wrote:
> MowGreen [MVP] wrote:
> > Dave,
> >
> > Is System Restore disabled ? Here's a snippet of the KB925486.log from
> > my system compared to the relevant section of the log you posted -
> >
> > My System -
> >
> > LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
> > 0xe0000102
> > System Restore Point set.
> > Copied file: D:\WINDOWS\system32\spmsg.dll
> >
> > Your system -
> >
> > LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll
> > failed: 0xe0000102
> > ArchiveFileForUninstall:ArchiveSingleFile Cancelled
> > DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7
> >
> > There is no "System Restore Point set." present in the log from your
> > system? May be that's why the update will not install.
>
>
> No luck I'm afraid - it's showing max' at 12%, and C: (the only drive)
> is diplayed as "Monitoring".
>
> Is there a manual way to install this? Is it replacing a single .dll,
> or is there more to it? WU is not working because of the failure of
> this update but I'd rather not skip it unless there is a follow-up
> patch that does the same thing.

Really hoping Sir Green will take another shot at this - otherwise I'm
going to have to just disable this patch on the affected machines so
that the rest of the updates don't keep piling up behind the error.