KB925902 error

This latest update killed our LanFax facility. Each Pc that has the update
installed reboots upon using the lanfax. Does anyone have an idea how to
prevent this? I have uninstalled the update and all is fine but am obviously
nervous about the next update.

"Dave" <> schrieb:

> This latest update killed our LanFax facility. Each Pc that has the update
> installed reboots upon using the lanfax.

Which Windows version?
What's the exact error message and/or problem you're facing?

Bye,
Freudi

windows xp pro sp2 running on SBS server 2003. Using Ricoh lanfax through
msoffice 2003

"Ottmar Freudenberger" wrote:

> "Dave" <> schrieb:
>
> > This latest update killed our LanFax facility. Each Pc that has the update
> > installed reboots upon using the lanfax.
>
> Which Windows version?
> What's the exact error message and/or problem you're facing?
>
> Bye,
> Freudi
>

no error message just an immediate reboot that is making my clients very
unhappy.

"Ottmar Freudenberger" wrote:

> "Dave" <> schrieb:
>
> > This latest update killed our LanFax facility. Each Pc that has the update
> > installed reboots upon using the lanfax.
>
> Which Windows version?
> What's the exact error message and/or problem you're facing?
>
> Bye,
> Freudi
>

"Dave" <> schrieb:

> windows xp pro sp2 running on SBS server 2003. Using Ricoh lanfax through
> msoffice 2003

And what's the exact error message and/or problem you're facing?

Bye,
Freudi

"Dave" <> schrieb:

> no error message just an immediate reboot that is making my clients very
> unhappy.

Any hints in the event log? Start -> Run -> eventvwr.msc
And yes, please inform MS directly by calling PSS!

Bye,
Freudi

"Dave" wrote:

> This latest update killed our LanFax facility. Each Pc that has the update
> installed reboots upon using the lanfax. Does anyone have an idea how to
> prevent this? I have uninstalled the update and all is fine but am obviously
> nervous about the next update.

We're having the same trouble.

LanFax drivers are installed on Windows XP SP2 machines with all
WindowsUpdates installed.

The error manifests itself as a BSoD - and our event log reports:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/04/2007
Time: 16:51:05
User: N/A
Computer: COMPUTER_45
Description:
Error code 0000007f, parameter1 00000000, parameter2 00000000, parameter3
00000000, parameter4 00000000

Uninstalling KB925902 makes the problem go away, but (obviously) we have to
disable Windows Updates on the computers that have the problem (or else it
just gets re-installed every night and we're back where we started) and this
isn't a terribly effective long-term solution to this problem.

Cheers

Simon

"Simon Harpham" <> schrieb:
> "Dave" wrote:
>
>> This latest update killed our LanFax facility. Each Pc that has the update
>> installed reboots upon using the lanfax. Does anyone have an idea how to
>> prevent this? I have uninstalled the update and all is fine but am obviously
>> nervous about the next update.
>
> We're having the same trouble.
>
> LanFax drivers are installed on Windows XP SP2 machines with all
> WindowsUpdates installed.

http://support.microsoft.com/kb/935843/en-us

Direct Download for Windows XP SP2:
http://www.microsoft.com/downloads/d...C-0A7E8210A506

Direct Download for Windows 2000 SP4:
http://www.microsoft.com/downloads/d...c-0a7e8210a506

Bye,
Freudi

"Dave" <> schrieb:

> This latest update killed our LanFax facility. Each Pc that has the update
> installed reboots upon using the lanfax.

http://support.microsoft.com/kb/935843/en-us

Direct Download for Windows XP SP2:
http://www.microsoft.com/downloads/d...C-0A7E8210A506

Direct Download for Windows 2000 SP4:
http://www.microsoft.com/downloads/d...c-0a7e8210a506

Bye,
Freudi