You're very welcome, Dr. PDX :-)
And thank YOU for the additional info (change in drive icons). So, I am
assuming that the reinstall of Desktop Utilities did not cause a recurrence
of the prohibited access problem.
Regards,
--
Patti MacLeod
Microsoft MVP - Windows Shell/User
"Dr. PDX" wrote:
> Patti,
>
> I, too, came across the same threads referring to Desktop Utilities, but I
> decided to ignore the "solutions" they suggested because my installation of
> Intel Desktop Utilities (IDU) has been the same for a year+. But, in good
> conscience, I couldn't respond without at least giving it a try.
>
> As luck would have it, uninstalling the IDU package returned my system to a
> usable state -- all CD, DVD, and removeable media drives were accessible
> again. However, all of the drive icons in "My Computer" switched from
> regular icons to "unknown" icons.
>
> Since I was already in experimental mode, I reinstalled IDU and everything
> is once again back to normal.
>
> I can't explain it. And it really doesn't make any sense. But Patch
> KB927891 clearly conflicts with various brands of desktop utilities (Intel
> for sure) and the "fix" is to uninstall and reinstall.
>
> For those who run into this problem in the future: I found that System
> Restore does *not* work to repair this problem. My advice is to follow the
> uninstall/reboot/reinstall sequence and see what happens.
>
> Good luck. And a big thanks to Patti for the push I needed to fix this!
>
> Dr. PDX
>
>
> "Patti MacLeod" wrote:
>
> > Hi Dr. PDX,
> >
> > A search of the "Administrator has prohibited access to CD/DVD ROM drives."
> > error message revealed two separate threads where uninstallation of the
> > "Desktop Utilities" program (one had Acer Desktop Utilities and the other had
> > Intel Desktop Utilities) resolved the problem.
> >
> >
> >
> > Regards,
> >
> > --
> > Patti MacLeod
> > Microsoft MVP - Windows Shell/User
> >
> >
> > "Dr. PDX" wrote:
> >
> > > I installed KB927891 today and shut down my Windows XP Pro system. Upon
> > > restarting the system, I discovered the following error:
> > >
> > > "Administrator has prohibited access to CD/DVD ROM drives."
> > >
> > > A similar error pops up if I attempt to use a USB drive.
> > >
> > > This is an unacceptable situation, as I have no access to any external
> > > drives or resources. I have tried to uninstall this particular Windows
> > > Update, but the error persists.
> > >
> > > Any suggestions on how to return my system to a usable state?
> > >
> > > Thanks!
> > >
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