KB927978 MSXML 4.0 update

I need help in getting this update to install on a computer with XP Home I
have complete permission (admin rights) to install but still get an error
message that I do not have rights to access the regisitry key it is trying ot
modify

any help would be appreciated
TIA

KB927978 creates a log folder on the rootdrive ( where WINDOWS is
installed to ) OR, the partition/drive which has the most free space for
each attempt to install it.
The folder is randomly named with numbers and letters and contains the
msxml4-KB927978-enul.log.
Locate the *last* one created and post it in your reply, please.
One can determine the date by hovering the cursor over the folders.
You can safely delete all of the rest of them and keep the latest one
for diagnostic purposes.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



alien271 wrote:

> I need help in getting this update to install on a computer with XP Home I
> have complete permission (admin rights) to install but still get an error
> message that I do not have rights to access the regisitry key it is trying ot
> modify
>
> any help would be appreciated
> TIA

Thane,

If you did a search of this newsgroup you would see that there is a
resolution for this repeated reoffering of KB927978. Since there is
ACTIVE EXPLOITATION of this vulnerability circulating on the net, it
would behoove you to get this update installed ASAP :


Is KB927978 listed by itself as MSXML 4.0 SP2 (KB927978) ?
Is KB925762 listed in Add/Remove Programs under Windows XP - Software
Updates ?
If yes, then uninstall KB927978 first and then reboot.
Next, uninstall KB925672 and reboot.

Now install KB927978 ONLY and reboot once more.
Since KB929978 supercedes KB925672, it's not necessary to install the
latter.
IF either are not listed in ARP, open Folder Options in the Control
Panel. Click the View tab.
Under Files and Folders is 'Hidden files and folders'
Put a mark next to 'Show hidden files and folders'
Click Apply, OK.
Navigate to the WINDOWS directory (folder)
Open the $NtUninstallKB927978$ folder
Open the spuninst folder and run spuninst.exe
Restart and then do the same for the $NtUninstallKB925672$ folder.
Reboot.
Then download KB927978 from -
http://www.microsoft.com/downloads/d...B-6F18FE6921D4
Save it, do NOT run it
Close the browser and then install it
Reboot.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Thane wrote:

> Does anyone have a resolution to the issue of being unable to receive the
> windows update MSXML 4.0 SP2 (KB927978) ?
>
> Using XP pro with office XP pro and this is the only update I cannot get. I
> had to turn off automatic update because it constantly downloads and fails to
> install. Sorry I was no help, but we can't be the ONLY people on earth
> having this problem.
>
>
> Anyone ?
>
> "alien271" wrote:
>
>
>>I need help in getting this update to install on a computer with XP Home I
>>have complete permission (admin rights) to install but still get an error
>>message that I do not have rights to access the regisitry key it is trying ot
>>modify
>>
>>any help would be appreciated
>>TIA
>
>
>
>

I have searched both files mentioned in your reply and have found neither
file on the hard drive in any location (viewing all files hidden or
otherwise) / I will be able to get you the log file shortly just thought you
might be interested that neither file is on this machine.....Thabks for
helping will post log file later tonight.

"MowGreen [MVP]" wrote:

> Thane,
>
> If you did a search of this newsgroup you would see that there is a
> resolution for this repeated reoffering of KB927978. Since there is
> ACTIVE EXPLOITATION of this vulnerability circulating on the net, it
> would behoove you to get this update installed ASAP :
>
>
> Is KB927978 listed by itself as MSXML 4.0 SP2 (KB927978) ?
> Is KB925762 listed in Add/Remove Programs under Windows XP - Software
> Updates ?
> If yes, then uninstall KB927978 first and then reboot.
> Next, uninstall KB925672 and reboot.
>
> Now install KB927978 ONLY and reboot once more.
> Since KB929978 supercedes KB925672, it's not necessary to install the
> latter.
> IF either are not listed in ARP, open Folder Options in the Control
> Panel. Click the View tab.
> Under Files and Folders is 'Hidden files and folders'
> Put a mark next to 'Show hidden files and folders'
> Click Apply, OK.
> Navigate to the WINDOWS directory (folder)
> Open the $NtUninstallKB927978$ folder
> Open the spuninst folder and run spuninst.exe
> Restart and then do the same for the $NtUninstallKB925672$ folder.
> Reboot.
> Then download KB927978 from -
> http://www.microsoft.com/downloads/d...B-6F18FE6921D4
> Save it, do NOT run it
> Close the browser and then install it
> Reboot.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Thane wrote:
>
> > Does anyone have a resolution to the issue of being unable to receive the
> > windows update MSXML 4.0 SP2 (KB927978) ?
> >
> > Using XP pro with office XP pro and this is the only update I cannot get. I
> > had to turn off automatic update because it constantly downloads and fails to
> > install. Sorry I was no help, but we can't be the ONLY people on earth
> > having this problem.
> >
> >
> > Anyone ?
> >
> > "alien271" wrote:
> >
> >
> >>I need help in getting this update to install on a computer with XP Home I
> >>have complete permission (admin rights) to install but still get an error
> >>message that I do not have rights to access the regisitry key it is trying ot
> >>modify
> >>
> >>any help would be appreciated
> >>TIA
> >
> >
> >
> >
>

Property(S): UpgradeCode = {7CE723E3-E56B-432C-9F24-78C0606045A5}
Property(S): ALLUSERS = 1
Property(S): WINHTTP_51 = WinHttpRequest Component version 5.1
Property(S): MSXML = c:\Program Files\MSXML 4.0\
Property(S): SourceDir = c:\d63ca31c7aea4d3089c1723a4a2c21\
Property(S): DesktopFolder = c:\Documents and Settings\All Users\Desktop\
Property(S): ProgramFilesFolder = c:\Program Files\
Property(S): ProductState = -1
Property(S): PackageCode = {2B27DCD9-53FA-4885-B6CD-698623819F4C}
Property(S): SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7 =
c:\WINDOWS\system32\
Property(S): SystemFolder.781A0624_31FF_4712_BFFD_31C829FFDBF1 =
c:\WINDOWS\system32\
Property(S): SystemFolder.FA0F135B_0C6B_485B_9A27_5A4A5044D5AB =
c:\WINDOWS\system32\
Property(S): WinSxsDirectory.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF345 37 =
c:\WINDOWS\winsxs\
Property(S): payload_ul.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_microsoft.msxml2_6bd6b9abf34 5378f_4.20.9841.0_none_b7e10f227b2fceff\
Property(S): payload.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2_6bd6b9abf34 5378f_4.20.9841.0_x-ww_18171213\
Property(S): WinSxsManifests.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF345 37 =
c:\WINDOWS\winsxs\Manifests\
Property(S): WindowsFolder.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF34537 = c:\WINDOWS\
Property(S): SystemFolder.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF34537 =
c:\WINDOWS\system32\
Property(S): WinSxsPolicies.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF3453 7 =
c:\WINDOWS\winsxs\Policies\
Property(S): policydir.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\x86_Microsoft.MSXML2_6b d6b9abf345378f_x-ww_b261cf09\
Property(S): policydir_ul.7B2FCEFF_0F22_B7E1_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2_6bd6b9abf34 5378f_4.20.9841.0_x-ww_18171213\
Property(S): WinSxsDirectory.DA6654F6_456F_3658_FF6B_D6B9ABF345 37 =
c:\WINDOWS\winsxs\
Property(S): payload_ul.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_microsoft.msxml2r_6bd6b9abf3 45378f_4.1.0.0_none_3658456fda6654f6\
Property(S): payload.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2R_6bd6b9abf3 45378f_4.1.0.0_x-ww_29c3ad6a\
Property(S): WinSxsManifests.DA6654F6_456F_3658_FF6B_D6B9ABF345 37 =
c:\WINDOWS\winsxs\Manifests\
Property(S): WindowsFolder.DA6654F6_456F_3658_FF6B_D6B9ABF34537 = c:\WINDOWS\
Property(S): SystemFolder.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\system32\
Property(S): WinSxsPolicies.DA6654F6_456F_3658_FF6B_D6B9ABF3453 7 =
c:\WINDOWS\winsxs\Policies\
Property(S): policydir.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\x86_Microsoft.MSXML2R_6 bd6b9abf345378f_x-ww_f529d679\
Property(S): policydir_ul.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2R_6bd6b9abf3 45378f_4.1.0.0_x-ww_29c3ad6a\
Property(S): WinSxsDirectory.0E9F98FC_A692_A6DF_FF6B_D6B9ABF345 37 =
c:\WINDOWS\winsxs\
Property(S): payload_ul.0E9F98FC_A692_A6DF_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_policy.4.20.microsoft.msxml2 _6bd6b9abf345378f_4.20.9841.0_none_a6dfa6920e9f98f c\
Property(S): WinSxsPolicies.0E9F98FC_A692_A6DF_FF6B_D6B9ABF3453 7 =
c:\WINDOWS\winsxs\Policies\
Property(S): policydir.0E9F98FC_A692_A6DF_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\x86_policy.4.20.Microso ft.MSXML2_6bd6b9abf345378f_x-ww_88e8eab8\
Property(S): WindowsFolder.0E9F98FC_A692_A6DF_FF6B_D6B9ABF34537 = c:\WINDOWS\
Property(S): SystemFolder.0E9F98FC_A692_A6DF_FF6B_D6B9ABF34537 =
c:\WINDOWS\system32\
Property(S): WinSxsManifests.0E9F98FC_A692_A6DF_FF6B_D6B9ABF345 37 =
c:\WINDOWS\winsxs\Manifests\
Property(S): payload.0E9F98FC_A692_A6DF_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_policy.4.20.Microsoft.MSXML2 _6bd6b9abf345378f_4.20.9841.0_x-ww_ff05e224\
Property(S): policydir_ul.0E9F98FC_A692_A6DF_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_policy.4.20.Microsoft.MSXML2 _6bd6b9abf345378f_4.20.9841.0_x-ww_ff05e224\
Property(S): DesktopFolder.4576A2F1_959E_4BCA_94A9_596523761901 =
c:\Documents and Settings\All Users\Desktop\
Property(S): ProgramMenuFolder.4576A2F1_959E_4BCA_94A9_59652376 1901 =
c:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): MenuMSXML.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Documents
and Settings\All Users\Start Menu\Programs\MSXML 4.0\
Property(S): DOC.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Program
Files\MSXML 4.0\doc\
Property(S): LIB.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Program
Files\MSXML 4.0\lib\
Property(S): INC.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Program
Files\MSXML 4.0\inc\
Property(S): CommonFilesFolder = c:\Program Files\Common Files\
Property(S): MicrosoftShared.3FB7DAB3_19E7_40A0_8730_4482CE77AC 59 =
c:\Program Files\Common Files\Microsoft Shared\
Property(S): MSDN.3FB7DAB3_19E7_40A0_8730_4482CE77AC59 = c:\Program
Files\Common Files\Microsoft Shared\MSDN\
Property(S): Date = 12/26/2006
Property(S): PackagecodeChanging = 1
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = c:\d63ca31c7aea4d3089c1723a4a2c21
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 448
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 3.01
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 2
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): MsiNTSuitePersonal = 1
Property(S): WindowsFolder = c:\WINDOWS\
Property(S): WindowsVolume = c:\
Property(S): SystemFolder = C:\WINDOWS\system32\
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\WINDOWS\TEMP\
Property(S): AppDataFolder =
C:\WINDOWS\system32\config\systemprofile\Applicati on Data\
Property(S): FavoritesFolder =
C:\WINDOWS\system32\config\systemprofile\Favorites \
Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\NetHood\
Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\My
Documents\
Property(S): PrintHoodFolder =
C:\WINDOWS\system32\config\systemprofile\PrintHood \
Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\Recent\
Property(S): SendToFolder = C:\WINDOWS\system32\config\systemprofile\SendTo\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All
Users\Application Data\
Property(S): LocalAppDataFolder =
C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\My
Documents\My Pictures\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start
Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Start
Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start
Menu\Programs\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 6
Property(S): PhysicalMemory = 224
Property(S): VirtualMemory = 235
Property(S): AdminUser = 1
Property(S): LogonUser = SYSTEM
Property(S): UserSID = S-1-5-18
Property(S): UserLanguageID = 1033
Property(S): ComputerName = BROADMAN-BBC
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 22:51:07
Property(S): MsiNetAssemblySupport = 2.0.50727.42
Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = c:\WINDOWS\Installer\aaf333.msi
Property(S): OriginalDatabase = c:\d63ca31c7aea4d3089c1723a4a2c21\msxml.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = c:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = c:\d63ca31c7aea4d3089c1723a4a2c21\
Property(S): SourcedirProduct = {37477865-A3F1-4772-AD43-AAFC6BCFF99F}
Property(S): ProductToBeRegistered = 1
MSI (s) (FC:88) [22:51:07:268]: Note: 1: 1708
MSI (s) (FC:88) [22:51:07:268]: Product: MSXML 4.0 SP2 (KB927978) --
Installation failed.

MSI (s) (FC:88) [22:51:07:278]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (FC:88) [22:51:07:278]: MainEngineThread is returning 1603
MSI (s) (FC:A0) [22:51:07:399]: Destroying RemoteAPI object.
MSI (s) (FC:04) [22:51:07:399]: Custom Action Manager thread ending.
=== Logging stopped: 12/26/2006 22:51:07 ===
MSI (c) (C0:C0) [22:51:07:409]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C0:C0) [22:51:07:409]: MainEngineThread is returning 1603
=== Verbose logging stopped: 12/26/2006 22:51:07 ===



"alien271" wrote:

> I need help in getting this update to install on a computer with XP Home I
> have complete permission (admin rights) to install but still get an error
> message that I do not have rights to access the regisitry key it is trying ot
> modify
>
> any help would be appreciated
> TIA

>> Is KB925762 listed in Add/Remove Programs under Windows XP - Software
>> Updates ?

Error code 1603 means fatal error but there's no place in the log that I
can see it failing. Hmmm ...
Is that the *latest* log for the *last* failed installation of KB927978?

Suggest you delete the contents of
C:\WINDOWS\Software Distribution\Download
Delete all of the folders randomly named with numbers and letters that
contain the msxml4-KB927978-enul.logs
Empty the Recycle Bin.

Download the update from:
http://www.microsoft.com/downloads/d...B-6F18FE6921D4
SAVE it, do NOT run it.
Close the browser.
Now install it and reboot the system.
If it fails to install, post the msxml4-KB927978-enul.log

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



alien271 wrote:

> I have searched both files mentioned in your reply and have found neither
> file on the hard drive in any location (viewing all files hidden or
> otherwise) / I will be able to get you the log file shortly just thought you
> might be interested that neither file is on this machine.....Thabks for
> helping will post log file later tonight.
>
> "MowGreen [MVP]" wrote:
>
>
>>Thane,
>>
>>If you did a search of this newsgroup you would see that there is a
>>resolution for this repeated reoffering of KB927978. Since there is
>>ACTIVE EXPLOITATION of this vulnerability circulating on the net, it
>>would behoove you to get this update installed ASAP :
>>
>>
>>Is KB927978 listed by itself as MSXML 4.0 SP2 (KB927978) ?
>>Is KB925762 listed in Add/Remove Programs under Windows XP - Software
>>Updates ?
>>If yes, then uninstall KB927978 first and then reboot.
>>Next, uninstall KB925672 and reboot.
>>
>>Now install KB927978 ONLY and reboot once more.
>>Since KB929978 supercedes KB925672, it's not necessary to install the
>>latter.
>>IF either are not listed in ARP, open Folder Options in the Control
>>Panel. Click the View tab.
>>Under Files and Folders is 'Hidden files and folders'
>>Put a mark next to 'Show hidden files and folders'
>>Click Apply, OK.
>>Navigate to the WINDOWS directory (folder)
>>Open the $NtUninstallKB927978$ folder
>>Open the spuninst folder and run spuninst.exe
>>Restart and then do the same for the $NtUninstallKB925672$ folder.
>>Reboot.
>>Then download KB927978 from -
>>http://www.microsoft.com/downloads/d...B-6F18FE6921D4
>>Save it, do NOT run it
>>Close the browser and then install it
>>Reboot.
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Thane wrote:
>>
>>
>>>Does anyone have a resolution to the issue of being unable to receive the
>>>windows update MSXML 4.0 SP2 (KB927978) ?
>>>
>>>Using XP pro with office XP pro and this is the only update I cannot get. I
>>>had to turn off automatic update because it constantly downloads and fails to
>>>install. Sorry I was no help, but we can't be the ONLY people on earth
>>>having this problem.
>>>
>>>
>>>Anyone ?
>>>
>>>"alien271" wrote:
>>>
>>>
>>>
>>>>I need help in getting this update to install on a computer with XP Home I
>>>>have complete permission (admin rights) to install but still get an error
>>>>message that I do not have rights to access the regisitry key it is trying ot
>>>>modify
>>>>
>>>>any help would be appreciated
>>>>TIA
>>>
>>>
>>>
>>>

I don't want to sound dumb but how should I post the entire log file as it
is about 237Kb and too big for a single post
Thanks

"MowGreen [MVP]" wrote:

> >> Is KB925762 listed in Add/Remove Programs under Windows XP - Software
> >> Updates ?
>
> Error code 1603 means fatal error but there's no place in the log that I
> can see it failing. Hmmm ...
> Is that the *latest* log for the *last* failed installation of KB927978?
>
> Suggest you delete the contents of
> C:\WINDOWS\Software Distribution\Download
> Delete all of the folders randomly named with numbers and letters that
> contain the msxml4-KB927978-enul.logs
> Empty the Recycle Bin.
>
> Download the update from:
> http://www.microsoft.com/downloads/d...B-6F18FE6921D4
> SAVE it, do NOT run it.
> Close the browser.
> Now install it and reboot the system.
> If it fails to install, post the msxml4-KB927978-enul.log
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> alien271 wrote:
>
> > I have searched both files mentioned in your reply and have found neither
> > file on the hard drive in any location (viewing all files hidden or
> > otherwise) / I will be able to get you the log file shortly just thought you
> > might be interested that neither file is on this machine.....Thabks for
> > helping will post log file later tonight.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Thane,
> >>
> >>If you did a search of this newsgroup you would see that there is a
> >>resolution for this repeated reoffering of KB927978. Since there is
> >>ACTIVE EXPLOITATION of this vulnerability circulating on the net, it
> >>would behoove you to get this update installed ASAP :
> >>
> >>
> >>Is KB927978 listed by itself as MSXML 4.0 SP2 (KB927978) ?
> >>Is KB925762 listed in Add/Remove Programs under Windows XP - Software
> >>Updates ?
> >>If yes, then uninstall KB927978 first and then reboot.
> >>Next, uninstall KB925672 and reboot.
> >>
> >>Now install KB927978 ONLY and reboot once more.
> >>Since KB929978 supercedes KB925672, it's not necessary to install the
> >>latter.
> >>IF either are not listed in ARP, open Folder Options in the Control
> >>Panel. Click the View tab.
> >>Under Files and Folders is 'Hidden files and folders'
> >>Put a mark next to 'Show hidden files and folders'
> >>Click Apply, OK.
> >>Navigate to the WINDOWS directory (folder)
> >>Open the $NtUninstallKB927978$ folder
> >>Open the spuninst folder and run spuninst.exe
> >>Restart and then do the same for the $NtUninstallKB925672$ folder.
> >>Reboot.
> >>Then download KB927978 from -
> >>http://www.microsoft.com/downloads/d...B-6F18FE6921D4
> >>Save it, do NOT run it
> >>Close the browser and then install it
> >>Reboot.
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Thane wrote:
> >>
> >>
> >>>Does anyone have a resolution to the issue of being unable to receive the
> >>>windows update MSXML 4.0 SP2 (KB927978) ?
> >>>
> >>>Using XP pro with office XP pro and this is the only update I cannot get. I
> >>>had to turn off automatic update because it constantly downloads and fails to
> >>>install. Sorry I was no help, but we can't be the ONLY people on earth
> >>>having this problem.
> >>>
> >>>
> >>>Anyone ?
> >>>
> >>>"alien271" wrote:
> >>>
> >>>
> >>>
> >>>>I need help in getting this update to install on a computer with XP Home I
> >>>>have complete permission (admin rights) to install but still get an error
> >>>>message that I do not have rights to access the regisitry key it is trying ot
> >>>>modify
> >>>>
> >>>>any help would be appreciated
> >>>>TIA
> >>>
> >>>
> >>>
> >>>
>

Hello I have been able to get the update to install by editing the
registry..removed all registry
keys(hklm\software\classes\msxml2.domdocument.4.0. \cslid i.e. anything with
..4.0 in it) relating to old msxml intall and the new update installed fine
not sure completly why these were interferiing with the install other than
they were corupt everything is working fine now.
(kind of suspected this all along :0))
Thanks for all your help

"MowGreen [MVP]" wrote:

> >> Is KB925762 listed in Add/Remove Programs under Windows XP - Software
> >> Updates ?
>
> Error code 1603 means fatal error but there's no place in the log that I
> can see it failing. Hmmm ...
> Is that the *latest* log for the *last* failed installation of KB927978?
>
> Suggest you delete the contents of
> C:\WINDOWS\Software Distribution\Download
> Delete all of the folders randomly named with numbers and letters that
> contain the msxml4-KB927978-enul.logs
> Empty the Recycle Bin.
>
> Download the update from:
> http://www.microsoft.com/downloads/d...B-6F18FE6921D4
> SAVE it, do NOT run it.
> Close the browser.
> Now install it and reboot the system.
> If it fails to install, post the msxml4-KB927978-enul.log
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> alien271 wrote:
>
> > I have searched both files mentioned in your reply and have found neither
> > file on the hard drive in any location (viewing all files hidden or
> > otherwise) / I will be able to get you the log file shortly just thought you
> > might be interested that neither file is on this machine.....Thabks for
> > helping will post log file later tonight.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Thane,
> >>
> >>If you did a search of this newsgroup you would see that there is a
> >>resolution for this repeated reoffering of KB927978. Since there is
> >>ACTIVE EXPLOITATION of this vulnerability circulating on the net, it
> >>would behoove you to get this update installed ASAP :
> >>
> >>
> >>Is KB927978 listed by itself as MSXML 4.0 SP2 (KB927978) ?
> >>Is KB925762 listed in Add/Remove Programs under Windows XP - Software
> >>Updates ?
> >>If yes, then uninstall KB927978 first and then reboot.
> >>Next, uninstall KB925672 and reboot.
> >>
> >>Now install KB927978 ONLY and reboot once more.
> >>Since KB929978 supercedes KB925672, it's not necessary to install the
> >>latter.
> >>IF either are not listed in ARP, open Folder Options in the Control
> >>Panel. Click the View tab.
> >>Under Files and Folders is 'Hidden files and folders'
> >>Put a mark next to 'Show hidden files and folders'
> >>Click Apply, OK.
> >>Navigate to the WINDOWS directory (folder)
> >>Open the $NtUninstallKB927978$ folder
> >>Open the spuninst folder and run spuninst.exe
> >>Restart and then do the same for the $NtUninstallKB925672$ folder.
> >>Reboot.
> >>Then download KB927978 from -
> >>http://www.microsoft.com/downloads/d...B-6F18FE6921D4
> >>Save it, do NOT run it
> >>Close the browser and then install it
> >>Reboot.
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Thane wrote:
> >>
> >>
> >>>Does anyone have a resolution to the issue of being unable to receive the
> >>>windows update MSXML 4.0 SP2 (KB927978) ?
> >>>
> >>>Using XP pro with office XP pro and this is the only update I cannot get. I
> >>>had to turn off automatic update because it constantly downloads and fails to
> >>>install. Sorry I was no help, but we can't be the ONLY people on earth
> >>>having this problem.
> >>>
> >>>
> >>>Anyone ?
> >>>
> >>>"alien271" wrote:
> >>>
> >>>
> >>>
> >>>>I need help in getting this update to install on a computer with XP Home I
> >>>>have complete permission (admin rights) to install but still get an error
> >>>>message that I do not have rights to access the regisitry key it is trying ot
> >>>>modify
> >>>>
> >>>>any help would be appreciated
> >>>>TIA
> >>>
> >>>
> >>>
> >>>
>

Ok, going to give that a shot now. What an irritation. Hope this works LOL


"alien271" wrote:

> see my post of 12/29 it could be the same problem i had
>
> "Thane" wrote:
>
> >
> > Apparently this isn't an important update at all. Microsoft won't work with
> > me (I tried) to fix it. Apparently they're not very INTERESTED in fixing it.
> > No solutions I've found online or here have been of any value.
> >
> > I'll keep looking in from time to time to see if this will continue being
> > ignored.

Yes, that doesn't work either. The registry key won't allow any action even
by an administrator. The key is corrupt I think and can't be gotten rid of.
Or I don't know how to kill it.

"alien271" wrote:

> see my post of 12/29 it could be the same problem i had
>
> "Thane" wrote:
>
> >
> > Apparently this isn't an important update at all. Microsoft won't work with
> > me (I tried) to fix it. Apparently they're not very INTERESTED in fixing it.
> > No solutions I've found online or here have been of any value.
> >
> > I'll keep looking in from time to time to see if this will continue being
> > ignored.