Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/security > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
Vince wrote:
> Hi Everyone. I have Windows XP SP2. KB928365 (.Net Framework 2.0) failed
> to
> install and KB928366 (.Net Framework 1.1 Service Pack 1) installed but
> Microsoft Updates brings it back again saying it needs to be installed.
> Before I start messing with anything I sent a message to the Microsoft
> Update team allerting them of this issue and asked them to read these
> newsgroups and see the issue is being reported by many. I'll wait for
> Microsoft's reply. The Help and Support website for Microsoft where issues
> are answered and where you can send a message to the Microsoft Update team
> is xxxxxxxxxxxxxxxxx
>
> Vince