KB928365 possible solution

My install for this failed, and failed again on a second attempt, so for the
third go I decided to disconnect from the internet and shutdown my firewall,
anti spyware and antivirus.

I then used the shield in the icon tray to start Microsoft Update and as the
item was already downloaded, clicked install.

And it did! Horay!!!

May be I was lucky but it might be worth a try before any more complicated
procedure.

This also worked for me - thanks.

"Hipper" wrote:

> My install for this failed, and failed again on a second attempt, so for the
> third go I decided to disconnect from the internet and shutdown my firewall,
> anti spyware and antivirus.
>
> I then used the shield in the icon tray to start Microsoft Update and as the
> item was already downloaded, clicked install.
>
> And it did! Horay!!!
>
> May be I was lucky but it might be worth a try before any more complicated
> procedure.

I have tried this method many time with no luck.

"Hipper" wrote:

> My install for this failed, and failed again on a second attempt, so for the
> third go I decided to disconnect from the internet and shutdown my firewall,
> anti spyware and antivirus.
>
> I then used the shield in the icon tray to start Microsoft Update and as the
> item was already downloaded, clicked install.
>
> And it did! Horay!!!
>
> May be I was lucky but it might be worth a try before any more complicated
> procedure.

huskydog137 says
This did not work for me, did internet disconnect, and security shutdown,
same "failed to install" no error message. Called MS 1 866 727 2338 (9) -
PCSAFETY Update Problems and they would not give phone support. HELP

"aintwiredright" wrote:

> I have tried this method many time with no luck.
>
> "Hipper" wrote:
>
> > My install for this failed, and failed again on a second attempt, so for the
> > third go I decided to disconnect from the internet and shutdown my firewall,
> > anti spyware and antivirus.
> >
> > I then used the shield in the icon tray to start Microsoft Update and as the
> > item was already downloaded, clicked install.
> >
> > And it did! Horay!!!
> >
> > May be I was lucky but it might be worth a try before any more complicated
> > procedure.

On Jul 11, 8:00 am, Hipper <Hip...@discussions.microsoft.com> wrote:
> My install for this failed, and failed again on a second attempt, so for the
> third go I decided to disconnect from the internet and shutdown my firewall,
> anti spyware and antivirus.
>
> I then used the shield in the icon tray to start Microsoft Update and as the
> item was already downloaded, clicked install.
>
> And it did! Horay!!!
>
> May be I was lucky but it might be worth a try before any more complicated
> procedure.

Did NOT work for me - huskydog137