KB936960 Problem

This update has installed successfully multiple times according to my update
log, however, the installation icon continues to appear in the system tray
prompting for installation. At shutdown, I am also prompted to shut down and
allow installation. I have Windows XP Pro and Office 2003, Norton 360. Any
clues?

"Stephen Winghead" wrote:

> This update has installed successfully multiple times according to my update
> log, however, the installation icon continues to appear in the system tray
> prompting for installation. At shutdown, I am also prompted to shut down and
> allow installation. I have Windows XP Pro and Office 2003, Norton 360. Any
> clues?

KB936960 is for Office System 2007. Microsoft Office Compatibility Pack
for Word, Excel, and PowerPoint 2007 File Formats must be installed if
the system is being notified that KB936960 is available.
Is that the situation, Stephen ?

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgottten
================


Stephen Winghead wrote:

> This update has installed successfully multiple times according to my update
> log, however, the installation icon continues to appear in the system tray
> prompting for installation. At shutdown, I am also prompted to shut down and
> allow installation. I have Windows XP Pro and Office 2003, Norton 360. Any
> clues?

How to troubleshoot failures updating your Office installation from the
Office Update Web site:
http://support.microsoft.com/kb/304498
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Stephen Winghead wrote:
> This update has installed successfully multiple times according to my
> update
> log, however, the installation icon continues to appear in the system tray
> prompting for installation. At shutdown, I am also prompted to shut down
> and allow installation. I have Windows XP Pro and Office 2003, Norton
> 360.
> Any clues?

"RE: KB936960 Problem" wrote:

>
>
> "Stephen Winghead" wrote:
>
> > This update has installed successfully multiple times according to my update
> > log, however, the installation icon continues to appear in the system tray
> > prompting for installation. At shutdown, I am also prompted to shut down and
> > allow installation. I have Windows XP Pro and Office 2003, Norton 360. Any
> > clues?