KB938127 Security Update for IE7 failure

I downloaded this update and installation keeps failing. Going into my
Update History and clicking on the "Failed" icon does nothing. I am at a
loss for why this security update will not install properly. I have shut
down all A/V and/or malware products and still it will not install. I
welcome any suggestions.

FYIGMO wrote:

> I downloaded this update and installation keeps failing.

Windows XP service pack 3 with IE7?

First, try downloading the update and installing it manually:

<http://www.microsoft.com/downloads/details.aspx?FamilyId=9F5DA816-194C-478E-8A96-9421A0C52C9F&displaylang=en>

http://www.microsoft.com/downloads/d...displaylang=en

Harry.

Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

Are you attempting to install KB938127 via Windows Update or manually?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

FYIGMO wrote:
> I downloaded this update and installation keeps failing. Going into my
> Update History and clicking on the "Failed" icon does nothing. I am at a
> loss for why this security update will not install properly. I have shut
> down all A/V and/or malware products and still it will not install. I
> welcome any suggestions.

I confirm that I have the same problem under WinXP SP3 having tried both
manual install and automatic Windows Update install. I have noticed the
following in case it helps to resolve the problem.

1. KB938127-v2-IE7.log shows the following lines of text:-

1.352: Starting AnalyzeComponents
1.352: AnalyzePhaseZero used 0 ticks
1.352: No c:\windows\INF\updtblk.inf file.
1.352: OEM file scan used 0 ticks
1.362: AnalyzePhaseOne: used 10 ticks
1.362: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.362: AnalyzeComponents: Hotpatching is disabled.
1.362: FindFirstFile c:\windows\$hf_mig$\*.*
1.362: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.372: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.372: AnalyzeForBranching used 10 ticks.
1.392: AnalyzePhaseTwo used 20 ticks
1.392: AnalyzePhaseThree used 0 ticks
1.392: AnalyzePhaseFive used 0 ticks
1.392: AnalyzePhaseSix used 0 ticks
4.346: AnalyzeComponents used 2994 ticks
4.346: Downloading 0 files
4.346: bPatchMode = FALSE
4.346: Inventory complete: ReturnStatus=0, 3004 ticks
6.299: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB938127-v2-IE7
6.299: KB938127 Setup encountered an error: Files from the package are
incompatible with files on your system.
6.389: Files from the package are incompatible with files on your system.
8.152: Message displayed to the user: Files from the package are
incompatible with files on your system.
8.152: User Input: OK
8.152: Update.exe extended error code = 0xf0f1
8.152: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


2. The patch seems to be a re-release to cover WinXP SP3 but it still seems
to fail.

3. Belarc Advisor has always reported this patch as "Marks a hotfix that
fails verification (note that failing hotfixes need to be reinstalled)" but
also that Microsoft Security Updates" are "Up to Date".

4. A possible cause of the issue may be the sequence of updates i.e. SP2 =>
IE7 => SP3 rather than SP2=>SP3=>IE7 since it is the IE7 patch(es) that seem
to have issues. IE7 cannot be un-installed if it was installed BEFORE SP3.

Any advice on how to fix the issue, short of completely unistalling SP3,
then IE7 and re-installing in "correct" sequence would be most welcome.

To avoid confusion, please begin your own tread, Mike. Thanks.
--
~PA Bear

Mike Sun wrote:
> I confirm that I have the same problem under WinXP SP3 having tried both
> manual install and automatic Windows Update install. I have noticed the
> following in case it helps to resolve the problem.
>
> 1. KB938127-v2-IE7.log shows the following lines of text:-
>
> 1.352: Starting AnalyzeComponents
> 1.352: AnalyzePhaseZero used 0 ticks
> 1.352: No c:\windows\INF\updtblk.inf file.
> 1.352: OEM file scan used 0 ticks
> 1.362: AnalyzePhaseOne: used 10 ticks
> 1.362: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.362: AnalyzeComponents: Hotpatching is disabled.
> 1.362: FindFirstFile c:\windows\$hf_mig$\*.*
> 1.362: AnalyzeForBranching: files installed on target workstation are from
> sp3bta branch which is incompatible with sp2gdr branch
> 1.372: AnalyzeForBranching: files installed on target workstation are from
> sp3bta branch which is incompatible with sp2gdr branch
> 1.372: AnalyzeForBranching used 10 ticks.
> 1.392: AnalyzePhaseTwo used 20 ticks
> 1.392: AnalyzePhaseThree used 0 ticks
> 1.392: AnalyzePhaseFive used 0 ticks
> 1.392: AnalyzePhaseSix used 0 ticks
> 4.346: AnalyzeComponents used 2994 ticks
> 4.346: Downloading 0 files
> 4.346: bPatchMode = FALSE
> 4.346: Inventory complete: ReturnStatus=0, 3004 ticks
> 6.299: CreateUninstall = 1,Directory =
> C:\WINDOWS\ie7updates\KB938127-v2-IE7
> 6.299: KB938127 Setup encountered an error: Files from the package are
> incompatible with files on your system.
> 6.389: Files from the package are incompatible with files on your system.
> 8.152: Message displayed to the user: Files from the package are
> incompatible with files on your system.
> 8.152: User Input: OK
> 8.152: Update.exe extended error code = 0xf0f1
> 8.152: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
>
> 2. The patch seems to be a re-release to cover WinXP SP3 but it still
> seems
> to fail.
>
> 3. Belarc Advisor has always reported this patch as "Marks a hotfix that
> fails verification (note that failing hotfixes need to be reinstalled)"
> but
> also that Microsoft Security Updates" are "Up to Date".
>
> 4. A possible cause of the issue may be the sequence of updates i.e. SP2
> =>
> IE7 => SP3 rather than SP2=>SP3=>IE7 since it is the IE7 patch(es) that
> seem
> to have issues. IE7 cannot be un-installed if it was installed BEFORE SP3.
>
> Any advice on how to fix the issue, short of completely unistalling SP3,
> then IE7 and re-installing in "correct" sequence would be most welcome.

Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
installation was attempted by Windows Update, which failed. Then I tried the
manual installation as suggested, but receive the following error message:
Files from the package are incompatible with files on your system. Also, I
cannot get rid of the Windows Update icon in my System Tray as it keeps
wanting to install. Any ideas? Thanks.

FYIGMO

"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>
> Are you attempting to install KB938127 via Windows Update or manually?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> FYIGMO wrote:
> > I downloaded this update and installation keeps failing. Going into my
> > Update History and clicking on the "Failed" icon does nothing. I am at a
> > loss for why this security update will not install properly. I have shut
> > down all A/V and/or malware products and still it will not install. I
> > welcome any suggestions.
>

This is a known bug for (only) some users after installing WinXP SP3. Open
a free support incident about this:

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select Windows XP
| select Windows XP Service Pack 3
--
~PA Bear

FYIGMO wrote:
> Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
> installation was attempted by Windows Update, which failed. Then I tried
> the manual installation as suggested, but receive the following error
> message: Files from the package are incompatible with files on your
> system.
> Also, I cannot get rid of the Windows Update icon in my System Tray as it
> keeps wanting to install. Any ideas? Thanks.
>
> FYIGMO
>
> "PA Bear [MS MVP]" wrote:
>
>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>>
>> Are you attempting to install KB938127 via Windows Update or manually?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> FYIGMO wrote:
>>> I downloaded this update and installation keeps failing. Going into my
>>> Update History and clicking on the "Failed" icon does nothing. I am at
>>> a
>>> loss for why this security update will not install properly. I have
>>> shut
>>> down all A/V and/or malware products and still it will not install. I
>>> welcome any suggestions.

Even if you've tried downloading/installing KB938127 manually before, try it
again using a fresh download from this link:
http://www.microsoft.com/downloads/d...6-9421a0c52c9f

A slight tweak to the new installer may fix your problem.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


FYIGMO wrote:
> I downloaded this update and installation keeps failing. Going into my
> Update History and clicking on the "Failed" icon does nothing. I am at a
> loss for why this security update will not install properly. I have shut
> down all A/V and/or malware products and still it will not install. I
> welcome any suggestions.

Thanks for your help. I'll give support a try.

FYIGMO

"PA Bear [MS MVP]" wrote:

> This is a known bug for (only) some users after installing WinXP SP3. Open
> a free support incident about this:
>
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada. Go to
> http://support.microsoft.com/oas/def...spx?gprid=1173 | select Windows XP
> | select Windows XP Service Pack 3
> --
> ~PA Bear
>
> FYIGMO wrote:
> > Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
> > installation was attempted by Windows Update, which failed. Then I tried
> > the manual installation as suggested, but receive the following error
> > message: Files from the package are incompatible with files on your
> > system.
> > Also, I cannot get rid of the Windows Update icon in my System Tray as it
> > keeps wanting to install. Any ideas? Thanks.
> >
> > FYIGMO
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
> >>
> >> Are you attempting to install KB938127 via Windows Update or manually?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> FYIGMO wrote:
> >>> I downloaded this update and installation keeps failing. Going into my
> >>> Update History and clicking on the "Failed" icon does nothing. I am at
> >>> a
> >>> loss for why this security update will not install properly. I have
> >>> shut
> >>> down all A/V and/or malware products and still it will not install. I
> >>> welcome any suggestions.
>
>

See my immediately previous post in this thread.

FYIGMO wrote:
> Thanks for your help. I'll give support a try.
>
> FYIGMO
>
> "PA Bear [MS MVP]" wrote:
>
>> This is a known bug for (only) some users after installing WinXP SP3.
>> Open
>> a free support incident about this:
>>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada. Go to
>> http://support.microsoft.com/oas/def...spx?gprid=1173 | select Windows
>> XP
>>> select Windows XP Service Pack 3
>> --
>> ~PA Bear
>>
>> FYIGMO wrote:
>>> Sorry about that. I have WinXP Pro SP3 as my O/S. Originally, the
>>> installation was attempted by Windows Update, which failed. Then I
>>> tried
>>> the manual installation as suggested, but receive the following error
>>> message: Files from the package are incompatible with files on your
>>> system.
>>> Also, I cannot get rid of the Windows Update icon in my System Tray as
>>> it
>>> keeps wanting to install. Any ideas? Thanks.
>>>
>>> FYIGMO
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>>>>
>>>> Are you attempting to install KB938127 via Windows Update or manually?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> FYIGMO wrote:
>>>>> I downloaded this update and installation keeps failing. Going into
>>>>> my
>>>>> Update History and clicking on the "Failed" icon does nothing. I am
>>>>> at
>>>>> a
>>>>> loss for why this security update will not install properly. I have
>>>>> shut
>>>>> down all A/V and/or malware products and still it will not install. I
>>>>> welcome any suggestions.