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Windows Vista Tips > Newsgroups > Windows Update > KB938828

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Lost and Wandering
Guest
Posts: n/a

 
      01-28-2008
I had a crash on the PC and had to re-instal Windows XP Pro (using the disk
obtained from DELL). I then had loads of probs with getting updates which
I've resolved (using instructions found on another thread) but am left with
one problem.

When I shut down I get an explorer.exe error which reads:

The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
could not be written.

OK to terminate. Cancel to debug.

The error number keeps changing i.e. I've had an 0x00111740 and a 0x001118c0
etc, but I can't find any help when I look for these codes.

I finally tracked this down to an error with KB938828.

The problem is that it is on the PC, but it doesn't list in Control Panel.
When I go to the folder, I can't instal or uninstal. Going into Safe Mode is
no use.

I've tried downloading and re-installing again in the hope that it will
repair, but it doesn't.

The log is a horror. See below:

[KB938828.log]
3.515:
================================================== ==============================
3.515: 2008/01/28 22:08:32.468 (local)
3.515: c:\6c62c17f5521ae5550b146f51d\update\update.exe (version 6.2.29.0)
3.515: Hotfix started with following command line:
4.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
4.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
4.047: DoInstallation: CleanPFR failed: 0x2
4.078: SetProductTypes: InfProductBuildType=BuildType.IP
4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.109: DoInstallation: FetchSourceURL for
c:\6c62c17f5521ae5550b146f51d\update\update_SP2GDR .inf failed
4.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
4.140: BuildCabinetManifest: update.url absent
4.140: Starting AnalyzeComponents
4.140: AnalyzePhaseZero used 0 ticks
4.140: No c:\windows\INF\updtblk.inf file.
4.156: OEM file scan used 16 ticks
4.265: AnalyzePhaseOne: used 125 ticks
4.265: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.265: AnalyzeComponents: Hotpatching is disabled.
4.265: FindFirstFile c:\windows\$hf_mig$\*.*
6.875: AnalyzeForBranching used 0 ticks.
6.875: AnalyzePhaseTwo used 0 ticks
6.875: AnalyzePhaseThree used 0 ticks
6.875: AnalyzePhaseFive used 0 ticks
6.875: AnalyzePhaseSix used 0 ticks
104.969: AnalyzeComponents used 100829 ticks
104.969: Downloading 0 files
104.969: bPatchMode = FALSE
104.969: Inventory complete: ReturnStatus=0, 100860 ticks
105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
105.812: Num Ticks for invent : 101703
105.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
file c:\windows\inf\HFX5B.tmp
105.859: Copied file: c:\windows\inf\branches.inf
119.531: Allocation size of drive C: is 4096 bytes, free space =
223066718208 bytes
119.578: Drive C: free 212733MB req: 12MB w/uninstall 0MB
119.578: CabinetBuild complete
119.578: Num Ticks for Cabinet build : 13766
119.578: DynamicStrings section not defined or empty.
119.578: FileInUse:: Detection disabled.
120.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
124.765: System Restore Point set.
124.844: PFE2: Not avoiding Per File Exceptions.
124.875: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB938828.cat with error 0x57
125.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\update_SP2QFE .inf ->
c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
125.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\spuninst.exe ->
c:\windows\$hf_mig$\KB938828\spuninst.exe.
125.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\spmsg.dll ->
c:\windows\$hf_mig$\KB938828\spmsg.dll.
125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\spcustom.dll ->
c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\KB938828.CAT ->
c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
125.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\update.exe ->
c:\windows\$hf_mig$\KB938828\update\update.exe.
125.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\updspapi.dll ->
c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\update.ver ->
c:\windows\$hf_mig$\KB938828\update\update.ver.
125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\updatebr.inf ->
c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
125.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\eula.txt ->
c:\windows\$hf_mig$\KB938828\update\eula.txt.
125.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
Copied c:\6c62c17f5521ae5550b146f51d\update\branches.inf ->
c:\windows\$hf_mig$\KB938828\update\branches.inf.
125.578: Copied file: c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
125.969: DoInstallation: Installing assemblies with source root path:
c:\6c62c17f5521ae5550b146f51d\
125.969: Num Ticks for Copying files : 6391
125.969: Num Ticks for Reg update and deleting 0 size files : 0
125.984: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
130.484: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart
= 0
0.625:
================================================== ==============================
0.625: 2008/01/28 22:36:16.046 (local)
0.625: c:\e20340061a7c381819a000\update\update.exe (version 6.2.29.0)
0.625: Hotfix started with following command line:
1.062: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.062: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.062: DoInstallation: CleanPFR failed: 0x2
1.109: SetProductTypes: InfProductBuildType=BuildType.IP
1.109: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.140: DoInstallation: FetchSourceURL for
c:\e20340061a7c381819a000\update\update_SP2GDR.inf failed
1.140: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.140: BuildCabinetManifest: update.url absent
1.140: Starting AnalyzeComponents
1.140: AnalyzePhaseZero used 0 ticks
1.140: No c:\windows\INF\updtblk.inf file.
1.140: OEM file scan used 0 ticks
1.281: AnalyzePhaseOne: used 141 ticks
1.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.281: AnalyzeComponents: Hotpatching is disabled.
1.281: FindFirstFile c:\windows\$hf_mig$\*.*
2.218: AnalyzeForBranching used 0 ticks.
2.218: AnalyzePhaseTwo used 0 ticks
2.218: AnalyzePhaseThree used 0 ticks
2.218: AnalyzePhaseFive used 0 ticks
2.234: AnalyzePhaseSix used 16 ticks
7.093: AnalyzeComponents used 5953 ticks
7.093: Downloading 0 files
7.093: bPatchMode = FALSE
7.093: Inventory complete: ReturnStatus=0, 5953 ticks
8.250: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
8.250: Num Ticks for invent : 7110
8.265: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFX66.tmp
8.296: Copied file: c:\windows\inf\branches.inf
22.015: Allocation size of drive C: is 4096 bytes, free space = 223023742976
bytes
22.078: Drive C: free 212692MB req: 5MB w/uninstall 0MB
22.078: CabinetBuild complete
22.078: Num Ticks for Cabinet build : 13828
22.078: DynamicStrings section not defined or empty.
22.078: FileInUse:: Detection disabled.
23.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
27.109: System Restore Point set.
27.171: PFE2: Not avoiding Per File Exceptions.
27.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\update_SP2QFE.inf ->
c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
27.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\spuninst.exe ->
c:\windows\$hf_mig$\KB938828\spuninst.exe.
27.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\spmsg.dll -> c:\windows\$hf_mig$\KB938828\spmsg.dll.
27.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\spcustom.dll ->
c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
28.046: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\KB938828.CAT ->
c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
28.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\update.exe ->
c:\windows\$hf_mig$\KB938828\update\update.exe.
28.421: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\updspapi.dll ->
c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
28.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\update.ver ->
c:\windows\$hf_mig$\KB938828\update\update.ver.
28.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\updatebr.inf ->
c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
28.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\eula.txt ->
c:\windows\$hf_mig$\KB938828\update\eula.txt.
28.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\e20340061a7c381819a000\update\branches.inf ->
c:\windows\$hf_mig$\KB938828\update\branches.inf.
28.843: DoInstallation: Installing assemblies with source root path:
c:\e20340061a7c381819a000\
28.843: Num Ticks for Copying files : 6765
28.843: Num Ticks for Reg update and deleting 0 size files : 0
28.921: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
34.156: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0

Can anyone please suggest a repair or a means of removing this from the
system?

 
Reply With Quote
 
 
 
 
PA Bear [MS MVP]
Guest
Posts: n/a

 
      01-28-2008
[Crossposted to WinXP General]

Do you have an available Restore Point that predates the install of 938828?

Are you (still) getting STOP 0xc0000005 errors? Were you getting this STOP
error (or other STOP errors) before you reinstalled WinXP?

Did you reinstall the appropriate Dell drivers, too?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Lost and Wandering wrote:
> I had a crash on the PC and had to re-instal Windows XP Pro (using the
> disk
> obtained from DELL). I then had loads of probs with getting updates which
> I've resolved (using instructions found on another thread) but am left
> with
> one problem.
>
> When I shut down I get an explorer.exe error which reads:
>
> The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> could not be written.
>
> OK to terminate. Cancel to debug.
>
> The error number keeps changing i.e. I've had an 0x00111740 and a
> 0x001118c0
> etc, but I can't find any help when I look for these codes.
>
> I finally tracked this down to an error with KB938828.
>
> The problem is that it is on the PC, but it doesn't list in Control Panel.
> When I go to the folder, I can't instal or uninstal. Going into Safe Mode
> is
> no use.
>
> I've tried downloading and re-installing again in the hope that it will
> repair, but it doesn't.
>
> The log is a horror.

<snip>

 
Reply With Quote
 
MowGreen [MVP]
Guest
Posts: n/a

 
      01-28-2008
Are you positive that KB938828 is indeed, installed ? Check the Version
of explorer.exe, please. If it's at V. 6.0.2900.3156, then the update is
installed.
According to the log you posted, the uninstall file is present on the
system. Are you stating the update is causing a race condition and that
it can not be uninstalled ?

> c:\windows\$hf_mig$\KB938828\spuninst.exe



MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Lost and Wandering wrote:

> I had a crash on the PC and had to re-instal Windows XP Pro (using the disk
> obtained from DELL). I then had loads of probs with getting updates which
> I've resolved (using instructions found on another thread) but am left with
> one problem.
>
> When I shut down I get an explorer.exe error which reads:
>
> The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> could not be written.
>
> OK to terminate. Cancel to debug.
>
> The error number keeps changing i.e. I've had an 0x00111740 and a 0x001118c0
> etc, but I can't find any help when I look for these codes.
>
> I finally tracked this down to an error with KB938828.
>
> The problem is that it is on the PC, but it doesn't list in Control Panel.
> When I go to the folder, I can't instal or uninstal. Going into Safe Mode is
> no use.
>
> I've tried downloading and re-installing again in the hope that it will
> repair, but it doesn't.
>
> The log is a horror. See below:
>
> [KB938828.log]
> 3.515:
> ================================================== ==============================
> 3.515: 2008/01/28 22:08:32.468 (local)
> 3.515: c:\6c62c17f5521ae5550b146f51d\update\update.exe (version 6.2.29.0)
> 3.515: Hotfix started with following command line:
> 4.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> error 0x2
> 4.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> error 0x2
> 4.047: DoInstallation: CleanPFR failed: 0x2
> 4.078: SetProductTypes: InfProductBuildType=BuildType.IP
> 4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 4.109: DoInstallation: FetchSourceURL for
> c:\6c62c17f5521ae5550b146f51d\update\update_SP2GDR .inf failed
> 4.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 4.140: BuildCabinetManifest: update.url absent
> 4.140: Starting AnalyzeComponents
> 4.140: AnalyzePhaseZero used 0 ticks
> 4.140: No c:\windows\INF\updtblk.inf file.
> 4.156: OEM file scan used 16 ticks
> 4.265: AnalyzePhaseOne: used 125 ticks
> 4.265: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 4.265: AnalyzeComponents: Hotpatching is disabled.
> 4.265: FindFirstFile c:\windows\$hf_mig$\*.*
> 6.875: AnalyzeForBranching used 0 ticks.
> 6.875: AnalyzePhaseTwo used 0 ticks
> 6.875: AnalyzePhaseThree used 0 ticks
> 6.875: AnalyzePhaseFive used 0 ticks
> 6.875: AnalyzePhaseSix used 0 ticks
> 104.969: AnalyzeComponents used 100829 ticks
> 104.969: Downloading 0 files
> 104.969: bPatchMode = FALSE
> 104.969: Inventory complete: ReturnStatus=0, 100860 ticks
> 105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> 105.812: Num Ticks for invent : 101703
> 105.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file c:\windows\inf\HFX5B.tmp
> 105.859: Copied file: c:\windows\inf\branches.inf
> 119.531: Allocation size of drive C: is 4096 bytes, free space =
> 223066718208 bytes
> 119.578: Drive C: free 212733MB req: 12MB w/uninstall 0MB
> 119.578: CabinetBuild complete
> 119.578: Num Ticks for Cabinet build : 13766
> 119.578: DynamicStrings section not defined or empty.
> 119.578: FileInUse:: Detection disabled.
> 120.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 124.765: System Restore Point set.
> 124.844: PFE2: Not avoiding Per File Exceptions.
> 124.875: GetCatVersion: Failed to retrieve version information from
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB938828.cat with error 0x57
> 125.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\update_SP2QFE .inf ->
> c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
> 125.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\spuninst.exe ->
> c:\windows\$hf_mig$\KB938828\spuninst.exe.
> 125.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\spmsg.dll ->
> c:\windows\$hf_mig$\KB938828\spmsg.dll.
> 125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\spcustom.dll ->
> c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
> 125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\KB938828.CAT ->
> c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
> 125.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\update.exe ->
> c:\windows\$hf_mig$\KB938828\update\update.exe.
> 125.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\updspapi.dll ->
> c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
> 125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\update.ver ->
> c:\windows\$hf_mig$\KB938828\update\update.ver.
> 125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\updatebr.inf ->
> c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
> 125.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\eula.txt ->
> c:\windows\$hf_mig$\KB938828\update\eula.txt.
> 125.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\branches.inf ->
> c:\windows\$hf_mig$\KB938828\update\branches.inf.
> 125.578: Copied file: c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
> 125.969: DoInstallation: Installing assemblies with source root path:
> c:\6c62c17f5521ae5550b146f51d\
> 125.969: Num Ticks for Copying files : 6391
> 125.969: Num Ticks for Reg update and deleting 0 size files : 0
> 125.984: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> empty; nothing to do.
> 130.484: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart
> = 0
> 0.625:
> ================================================== ==============================
> 0.625: 2008/01/28 22:36:16.046 (local)
> 0.625: c:\e20340061a7c381819a000\update\update.exe (version 6.2.29.0)
> 0.625: Hotfix started with following command line:
> 1.062: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> error 0x2
> 1.062: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> error 0x2
> 1.062: DoInstallation: CleanPFR failed: 0x2
> 1.109: SetProductTypes: InfProductBuildType=BuildType.IP
> 1.109: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.140: DoInstallation: FetchSourceURL for
> c:\e20340061a7c381819a000\update\update_SP2GDR.inf failed
> 1.140: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 1.140: BuildCabinetManifest: update.url absent
> 1.140: Starting AnalyzeComponents
> 1.140: AnalyzePhaseZero used 0 ticks
> 1.140: No c:\windows\INF\updtblk.inf file.
> 1.140: OEM file scan used 0 ticks
> 1.281: AnalyzePhaseOne: used 141 ticks
> 1.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.281: AnalyzeComponents: Hotpatching is disabled.
> 1.281: FindFirstFile c:\windows\$hf_mig$\*.*
> 2.218: AnalyzeForBranching used 0 ticks.
> 2.218: AnalyzePhaseTwo used 0 ticks
> 2.218: AnalyzePhaseThree used 0 ticks
> 2.218: AnalyzePhaseFive used 0 ticks
> 2.234: AnalyzePhaseSix used 16 ticks
> 7.093: AnalyzeComponents used 5953 ticks
> 7.093: Downloading 0 files
> 7.093: bPatchMode = FALSE
> 7.093: Inventory complete: ReturnStatus=0, 5953 ticks
> 8.250: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> 8.250: Num Ticks for invent : 7110
> 8.265: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> c:\windows\inf\HFX66.tmp
> 8.296: Copied file: c:\windows\inf\branches.inf
> 22.015: Allocation size of drive C: is 4096 bytes, free space = 223023742976
> bytes
> 22.078: Drive C: free 212692MB req: 5MB w/uninstall 0MB
> 22.078: CabinetBuild complete
> 22.078: Num Ticks for Cabinet build : 13828
> 22.078: DynamicStrings section not defined or empty.
> 22.078: FileInUse:: Detection disabled.
> 23.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 27.109: System Restore Point set.
> 27.171: PFE2: Not avoiding Per File Exceptions.
> 27.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\update_SP2QFE.inf ->
> c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
> 27.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\spuninst.exe ->
> c:\windows\$hf_mig$\KB938828\spuninst.exe.
> 27.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\spmsg.dll -> c:\windows\$hf_mig$\KB938828\spmsg.dll.
> 27.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\spcustom.dll ->
> c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
> 28.046: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\KB938828.CAT ->
> c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
> 28.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\update.exe ->
> c:\windows\$hf_mig$\KB938828\update\update.exe.
> 28.421: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\updspapi.dll ->
> c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
> 28.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\update.ver ->
> c:\windows\$hf_mig$\KB938828\update\update.ver.
> 28.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\updatebr.inf ->
> c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
> 28.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\eula.txt ->
> c:\windows\$hf_mig$\KB938828\update\eula.txt.
> 28.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\branches.inf ->
> c:\windows\$hf_mig$\KB938828\update\branches.inf.
> 28.843: DoInstallation: Installing assemblies with source root path:
> c:\e20340061a7c381819a000\
> 28.843: Num Ticks for Copying files : 6765
> 28.843: Num Ticks for Reg update and deleting 0 size files : 0
> 28.921: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> empty; nothing to do.
> 34.156: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
>
> Can anyone please suggest a repair or a means of removing this from the
> system?
>

 
Reply With Quote
 
Lost and Wandering
Guest
Posts: n/a

 
      01-29-2008
Hi MowGreen,

Thanks for responding.

I have checked the version of explorer and it is V.6.0.2900.3156. The update
must be installed.

I don't know what you mean about a race condition but this is what happens:

From KB938828 File in c:\windows\$hf_mig$\

Double clicking spuninst.exe gives me the following error message:

The application failed to start because UPDSPAPI.dll was not found.
Reinstalling the application may fix the problem. I've tried re-installing
but this doesn't work.

Going to the update file within the folder and double clicking on
update.exe gives the following error message:

Setup could not find the update.inf file needed to update your system.

Under windows all the updates I have put on the system are listed in number
order (i.e. NtUninstallKB........) but KB938828 isn’t there, neither is the
update showing in Control Panel to allow me to uninstall.

At this point I was a bit lost..........Any ideas????????


"MowGreen [MVP]" wrote:

> Are you positive that KB938828 is indeed, installed ? Check the Version
> of explorer.exe, please. If it's at V. 6.0.2900.3156, then the update is
> installed.
> According to the log you posted, the uninstall file is present on the
> system. Are you stating the update is causing a race condition and that
> it can not be uninstalled ?
>
> > c:\windows\$hf_mig$\KB938828\spuninst.exe

>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Lost and Wandering wrote:
>
> > I had a crash on the PC and had to re-instal Windows XP Pro (using the disk
> > obtained from DELL). I then had loads of probs with getting updates which
> > I've resolved (using instructions found on another thread) but am left with
> > one problem.
> >
> > When I shut down I get an explorer.exe error which reads:
> >
> > The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> > could not be written.
> >
> > OK to terminate. Cancel to debug.
> >
> > The error number keeps changing i.e. I've had an 0x00111740 and a 0x001118c0
> > etc, but I can't find any help when I look for these codes.
> >
> > I finally tracked this down to an error with KB938828.
> >
> > The problem is that it is on the PC, but it doesn't list in Control Panel.
> > When I go to the folder, I can't instal or uninstal. Going into Safe Mode is
> > no use.
> >
> > I've tried downloading and re-installing again in the hope that it will
> > repair, but it doesn't.
> >
> > The log is a horror. See below:
> >
> > [KB938828.log]
> > 3.515:
> > ================================================== ==============================
> > 3.515: 2008/01/28 22:08:32.468 (local)
> > 3.515: c:\6c62c17f5521ae5550b146f51d\update\update.exe (version 6.2.29.0)
> > 3.515: Hotfix started with following command line:
> > 4.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> > error 0x2
> > 4.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> > error 0x2
> > 4.047: DoInstallation: CleanPFR failed: 0x2
> > 4.078: SetProductTypes: InfProductBuildType=BuildType.IP
> > 4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 4.109: DoInstallation: FetchSourceURL for
> > c:\6c62c17f5521ae5550b146f51d\update\update_SP2GDR .inf failed
> > 4.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> > 0xe0000102
> > 4.140: BuildCabinetManifest: update.url absent
> > 4.140: Starting AnalyzeComponents
> > 4.140: AnalyzePhaseZero used 0 ticks
> > 4.140: No c:\windows\INF\updtblk.inf file.
> > 4.156: OEM file scan used 16 ticks
> > 4.265: AnalyzePhaseOne: used 125 ticks
> > 4.265: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 4.265: AnalyzeComponents: Hotpatching is disabled.
> > 4.265: FindFirstFile c:\windows\$hf_mig$\*.*
> > 6.875: AnalyzeForBranching used 0 ticks.
> > 6.875: AnalyzePhaseTwo used 0 ticks
> > 6.875: AnalyzePhaseThree used 0 ticks
> > 6.875: AnalyzePhaseFive used 0 ticks
> > 6.875: AnalyzePhaseSix used 0 ticks
> > 104.969: AnalyzeComponents used 100829 ticks
> > 104.969: Downloading 0 files
> > 104.969: bPatchMode = FALSE
> > 104.969: Inventory complete: ReturnStatus=0, 100860 ticks
> > 105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> > 105.812: Num Ticks for invent : 101703
> > 105.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> > file c:\windows\inf\HFX5B.tmp
> > 105.859: Copied file: c:\windows\inf\branches.inf
> > 119.531: Allocation size of drive C: is 4096 bytes, free space =
> > 223066718208 bytes
> > 119.578: Drive C: free 212733MB req: 12MB w/uninstall 0MB
> > 119.578: CabinetBuild complete
> > 119.578: Num Ticks for Cabinet build : 13766
> > 119.578: DynamicStrings section not defined or empty.
> > 119.578: FileInUse:: Detection disabled.
> > 120.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> > 0xe0000102
> > 124.765: System Restore Point set.
> > 124.844: PFE2: Not avoiding Per File Exceptions.
> > 124.875: GetCatVersion: Failed to retrieve version information from
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB938828.cat with error 0x57
> > 125.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\update_SP2QFE .inf ->
> > c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
> > 125.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\spuninst.exe ->
> > c:\windows\$hf_mig$\KB938828\spuninst.exe.
> > 125.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\spmsg.dll ->
> > c:\windows\$hf_mig$\KB938828\spmsg.dll.
> > 125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\spcustom.dll ->
> > c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
> > 125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\KB938828.CAT ->
> > c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
> > 125.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\update.exe ->
> > c:\windows\$hf_mig$\KB938828\update\update.exe.
> > 125.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\updspapi.dll ->
> > c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
> > 125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\update.ver ->
> > c:\windows\$hf_mig$\KB938828\update\update.ver.
> > 125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\updatebr.inf ->
> > c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
> > 125.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\eula.txt ->
> > c:\windows\$hf_mig$\KB938828\update\eula.txt.
> > 125.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> > Copied c:\6c62c17f5521ae5550b146f51d\update\branches.inf ->
> > c:\windows\$hf_mig$\KB938828\update\branches.inf.
> > 125.578: Copied file: c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
> > 125.969: DoInstallation: Installing assemblies with source root path:
> > c:\6c62c17f5521ae5550b146f51d\
> > 125.969: Num Ticks for Copying files : 6391
> > 125.969: Num Ticks for Reg update and deleting 0 size files : 0
> > 125.984: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> > empty; nothing to do.
> > 130.484: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart
> > = 0
> > 0.625:
> > ================================================== ==============================
> > 0.625: 2008/01/28 22:36:16.046 (local)
> > 0.625: c:\e20340061a7c381819a000\update\update.exe (version 6.2.29.0)
> > 0.625: Hotfix started with following command line:
> > 1.062: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> > error 0x2
> > 1.062: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> > error 0x2
> > 1.062: DoInstallation: CleanPFR failed: 0x2
> > 1.109: SetProductTypes: InfProductBuildType=BuildType.IP
> > 1.109: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 1.140: DoInstallation: FetchSourceURL for
> > c:\e20340061a7c381819a000\update\update_SP2GDR.inf failed
> > 1.140: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> > 0xe0000102
> > 1.140: BuildCabinetManifest: update.url absent
> > 1.140: Starting AnalyzeComponents
> > 1.140: AnalyzePhaseZero used 0 ticks
> > 1.140: No c:\windows\INF\updtblk.inf file.
> > 1.140: OEM file scan used 0 ticks
> > 1.281: AnalyzePhaseOne: used 141 ticks
> > 1.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 1.281: AnalyzeComponents: Hotpatching is disabled.
> > 1.281: FindFirstFile c:\windows\$hf_mig$\*.*
> > 2.218: AnalyzeForBranching used 0 ticks.
> > 2.218: AnalyzePhaseTwo used 0 ticks
> > 2.218: AnalyzePhaseThree used 0 ticks
> > 2.218: AnalyzePhaseFive used 0 ticks
> > 2.234: AnalyzePhaseSix used 16 ticks
> > 7.093: AnalyzeComponents used 5953 ticks
> > 7.093: Downloading 0 files
> > 7.093: bPatchMode = FALSE
> > 7.093: Inventory complete: ReturnStatus=0, 5953 ticks
> > 8.250: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> > 8.250: Num Ticks for invent : 7110
> > 8.265: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> > c:\windows\inf\HFX66.tmp
> > 8.296: Copied file: c:\windows\inf\branches.inf
> > 22.015: Allocation size of drive C: is 4096 bytes, free space = 223023742976
> > bytes
> > 22.078: Drive C: free 212692MB req: 5MB w/uninstall 0MB
> > 22.078: CabinetBuild complete
> > 22.078: Num Ticks for Cabinet build : 13828
> > 22.078: DynamicStrings section not defined or empty.
> > 22.078: FileInUse:: Detection disabled.
> > 23.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> > 0xe0000102
> > 27.109: System Restore Point set.
> > 27.171: PFE2: Not avoiding Per File Exceptions.
> > 27.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\update_SP2QFE.inf ->
> > c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
> > 27.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\spuninst.exe ->
> > c:\windows\$hf_mig$\KB938828\spuninst.exe.
> > 27.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\spmsg.dll -> c:\windows\$hf_mig$\KB938828\spmsg.dll.
> > 27.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\spcustom.dll ->
> > c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
> > 28.046: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\KB938828.CAT ->
> > c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
> > 28.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\update.exe ->
> > c:\windows\$hf_mig$\KB938828\update\update.exe.
> > 28.421: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\updspapi.dll ->
> > c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
> > 28.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\update.ver ->
> > c:\windows\$hf_mig$\KB938828\update\update.ver.
> > 28.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\updatebr.inf ->
> > c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
> > 28.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\eula.txt ->
> > c:\windows\$hf_mig$\KB938828\update\eula.txt.
> > 28.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> > c:\e20340061a7c381819a000\update\branches.inf ->
> > c:\windows\$hf_mig$\KB938828\update\branches.inf.
> > 28.843: DoInstallation: Installing assemblies with source root path:
> > c:\e20340061a7c381819a000\
> > 28.843: Num Ticks for Copying files : 6765
> > 28.843: Num Ticks for Reg update and deleting 0 size files : 0
> > 28.921: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> > empty; nothing to do.
> > 34.156: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
> >
> > Can anyone please suggest a repair or a means of removing this from the
> > system?
> >

>

 
Reply With Quote
 
Lost and Wandering
Guest
Posts: n/a

 
      01-29-2008
Hi PA Bear,

Thanks for the response.

I tried going back to the earliest restore point I had (this is a new
machine, 4 weeks old, that I crashed when installing some of my photo
software .... all traces of the offending software are gone but I had to
re-install windows ... three days up and running then my first crash). This
restore point doesn't work.

I think that this update is installed on the system but I can't find an
original date of installation to go back before it.

It's not an 0xc00 code I'm getting, it's always 0x00, but, yes this still
happens on exit. The system just seems a bit unstable while I'm in (nothing I
can put my finger on).

I re-installed all the relevant DELL drivers and have used the dell support
to scan the machine .... it comes back ok.

This has driven me nuts for weeks until I am now at this stage. Any help
would be appreciated.

"PA Bear [MS MVP]" wrote:

> [Crossposted to WinXP General]
>
> Do you have an available Restore Point that predates the install of 938828?
>
> Are you (still) getting STOP 0xc0000005 errors? Were you getting this STOP
> error (or other STOP errors) before you reinstalled WinXP?
>
> Did you reinstall the appropriate Dell drivers, too?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Lost and Wandering wrote:
> > I had a crash on the PC and had to re-instal Windows XP Pro (using the
> > disk
> > obtained from DELL). I then had loads of probs with getting updates which
> > I've resolved (using instructions found on another thread) but am left
> > with
> > one problem.
> >
> > When I shut down I get an explorer.exe error which reads:
> >
> > The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> > could not be written.
> >
> > OK to terminate. Cancel to debug.
> >
> > The error number keeps changing i.e. I've had an 0x00111740 and a
> > 0x001118c0
> > etc, but I can't find any help when I look for these codes.
> >
> > I finally tracked this down to an error with KB938828.
> >
> > The problem is that it is on the PC, but it doesn't list in Control Panel.
> > When I go to the folder, I can't instal or uninstal. Going into Safe Mode
> > is
> > no use.
> >
> > I've tried downloading and re-installing again in the hope that it will
> > repair, but it doesn't.
> >
> > The log is a horror.

> <snip>
>
>

 
Reply With Quote
 
PA Bear [MS MVP]
Guest
Posts: n/a

 
      01-29-2008
> This restore point doesn't work.

It doesn't correct the problem or you can't use it?

Something here might help:

Troubleshooting Windows STOP Messages:
http://aumha.org/a/stop.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Lost and Wandering wrote:
> Hi PA Bear,
>
> Thanks for the response.
>
> I tried going back to the earliest restore point I had (this is a new
> machine, 4 weeks old, that I crashed when installing some of my photo
> software .... all traces of the offending software are gone but I had to
> re-install windows ... three days up and running then my first crash).
> This
> restore point doesn't work.
>
> I think that this update is installed on the system but I can't find an
> original date of installation to go back before it.
>
> It's not an 0xc00 code I'm getting, it's always 0x00, but, yes this still
> happens on exit. The system just seems a bit unstable while I'm in
> (nothing
> I can put my finger on).
>
> I re-installed all the relevant DELL drivers and have used the dell
> support
> to scan the machine .... it comes back ok.
>
> This has driven me nuts for weeks until I am now at this stage. Any help
> would be appreciated.
>
> "PA Bear [MS MVP]" wrote:
>
>> [Crossposted to WinXP General]
>>
>> Do you have an available Restore Point that predates the install of
>> 938828?
>>
>> Are you (still) getting STOP 0xc0000005 errors? Were you getting this
>> STOP
>> error (or other STOP errors) before you reinstalled WinXP?
>>
>> Did you reinstall the appropriate Dell drivers, too?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Lost and Wandering wrote:
>>> I had a crash on the PC and had to re-instal Windows XP Pro (using the
>>> disk
>>> obtained from DELL). I then had loads of probs with getting updates
>>> which
>>> I've resolved (using instructions found on another thread) but am left
>>> with
>>> one problem.
>>>
>>> When I shut down I get an explorer.exe error which reads:
>>>
>>> The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The
>>> memory
>>> could not be written.
>>>
>>> OK to terminate. Cancel to debug.
>>>
>>> The error number keeps changing i.e. I've had an 0x00111740 and a
>>> 0x001118c0
>>> etc, but I can't find any help when I look for these codes.
>>>
>>> I finally tracked this down to an error with KB938828.
>>>
>>> The problem is that it is on the PC, but it doesn't list in Control
>>> Panel.
>>> When I go to the folder, I can't instal or uninstal. Going into Safe
>>> Mode
>>> is
>>> no use.
>>>
>>> I've tried downloading and re-installing again in the hope that it will
>>> repair, but it doesn't.
>>>
>>> The log is a horror.

>> <snip>


 
Reply With Quote
 
MowGreen [MVP]
Guest
Posts: n/a

 
      01-29-2008
The update CAN NOT be uninstalled from the $hf_mig$ folder because the
uninstall exe is intended for the QFE branch of the update. What is
installed is known as the GDR branch.
This is where the uninstall should be done from:

105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$

As to why the $NtUninstallKB938828$ is not present ... not sure what to
tell you except that the only recourse would be to boot to the Recovery
Console and then extract the copy of explorer.exe from the XP CD and
replace the current version:

How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/kb/307654

Replace explorer.exe in WINDOWS and in
WINDOWS\system32\dllcache

A race condition is what is described in the KB938828 article.

" CAUSE
This problem occurs because of a race condition in the Explorer.exe process.

Some antivirus applications and some print applications use notification
balloons to display messages. These applications may cause a race
condition. Therefore, the Explorer.exe process crashes. "

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Lost and Wandering wrote:

> Hi MowGreen,
>
> Thanks for responding.
>
> I have checked the version of explorer and it is V.6.0.2900.3156. The update
> must be installed.
>
> I don't know what you mean about a race condition but this is what happens:
>
> From KB938828 File in c:\windows\$hf_mig$\
>
> Double clicking spuninst.exe gives me the following error message:
>
> The application failed to start because UPDSPAPI.dll was not found.
> Reinstalling the application may fix the problem. I've tried re-installing
> but this doesn't work.
>
> Going to the update file within the folder and double clicking on
> update.exe gives the following error message:
>
> Setup could not find the update.inf file needed to update your system.
>
> Under windows all the updates I have put on the system are listed in number
> order (i.e. NtUninstallKB........) but KB938828 isn’t there, neither is the
> update showing in Control Panel to allow me to uninstall.
>
> At this point I was a bit lost..........Any ideas????????
>
>
> "MowGreen [MVP]" wrote:
>
>
>>Are you positive that KB938828 is indeed, installed ? Check the Version
>>of explorer.exe, please. If it's at V. 6.0.2900.3156, then the update is
>>installed.
>>According to the log you posted, the uninstall file is present on the
>>system. Are you stating the update is causing a race condition and that
>> it can not be uninstalled ?
>>
>>
>>>c:\windows\$hf_mig$\KB938828\spuninst.exe

>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Lost and Wandering wrote:
>>
>>
>>>I had a crash on the PC and had to re-instal Windows XP Pro (using the disk
>>>obtained from DELL). I then had loads of probs with getting updates which
>>>I've resolved (using instructions found on another thread) but am left with
>>>one problem.
>>>
>>>When I shut down I get an explorer.exe error which reads:
>>>
>>>The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
>>>could not be written.
>>>
>>>OK to terminate. Cancel to debug.
>>>
>>>The error number keeps changing i.e. I've had an 0x00111740 and a 0x001118c0
>>>etc, but I can't find any help when I look for these codes.
>>>
>>>I finally tracked this down to an error with KB938828.
>>>
>>>The problem is that it is on the PC, but it doesn't list in Control Panel.
>>>When I go to the folder, I can't instal or uninstal. Going into Safe Mode is
>>>no use.
>>>
>>>I've tried downloading and re-installing again in the hope that it will
>>>repair, but it doesn't.
>>>
>>>The log is a horror. See below:
>>>
>>>[KB938828.log]
>>>3.515:
>>>=============================================== =================================
>>>3.515: 2008/01/28 22:08:32.468 (local)
>>>3.515: c:\6c62c17f5521ae5550b146f51d\update\update.exe (version 6.2.29.0)
>>>3.515: Hotfix started with following command line:
>>>4.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
>>>error 0x2
>>>4.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
>>>error 0x2
>>>4.047: DoInstallation: CleanPFR failed: 0x2
>>>4.078: SetProductTypes: InfProductBuildType=BuildType.IP
>>>4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>>4.109: DoInstallation: FetchSourceURL for
>>>c:\6c62c17f5521ae5550b146f51d\update\update_SP2 GDR.inf failed
>>>4.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
>>>0xe0000102
>>>4.140: BuildCabinetManifest: update.url absent
>>>4.140: Starting AnalyzeComponents
>>>4.140: AnalyzePhaseZero used 0 ticks
>>>4.140: No c:\windows\INF\updtblk.inf file.
>>>4.156: OEM file scan used 16 ticks
>>>4.265: AnalyzePhaseOne: used 125 ticks
>>>4.265: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>>4.265: AnalyzeComponents: Hotpatching is disabled.
>>>4.265: FindFirstFile c:\windows\$hf_mig$\*.*
>>>6.875: AnalyzeForBranching used 0 ticks.
>>>6.875: AnalyzePhaseTwo used 0 ticks
>>>6.875: AnalyzePhaseThree used 0 ticks
>>>6.875: AnalyzePhaseFive used 0 ticks
>>>6.875: AnalyzePhaseSix used 0 ticks
>>>104.969: AnalyzeComponents used 100829 ticks
>>>104.969: Downloading 0 files
>>>104.969: bPatchMode = FALSE
>>>104.969: Inventory complete: ReturnStatus=0, 100860 ticks
>>>105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
>>>105.812: Num Ticks for invent : 101703
>>>105.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
>>>file c:\windows\inf\HFX5B.tmp
>>>105.859: Copied file: c:\windows\inf\branches.inf
>>>119.531: Allocation size of drive C: is 4096 bytes, free space =
>>>223066718208 bytes
>>>119.578: Drive C: free 212733MB req: 12MB w/uninstall 0MB
>>>119.578: CabinetBuild complete
>>>119.578: Num Ticks for Cabinet build : 13766
>>>119.578: DynamicStrings section not defined or empty.
>>>119.578: FileInUse:: Detection disabled.
>>>120.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
>>>0xe0000102
>>>124.765: System Restore Point set.
>>>124.844: PFE2: Not avoiding Per File Exceptions.
>>>124.875: GetCatVersion: Failed to retrieve version information from
>>>C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB938828.cat with error 0x57
>>>125.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\update_SP2QFE .inf ->
>>>c:\windows\$hf_mig$\KB938828\update\update_SP2Q FE.inf.
>>>125.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\spuninst.exe ->
>>>c:\windows\$hf_mig$\KB938828\spuninst.exe.
>>>125.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\spmsg.dll ->
>>>c:\windows\$hf_mig$\KB938828\spmsg.dll.
>>>125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\spcustom.dll ->
>>>c:\windows\$hf_mig$\KB938828\update\spcustom.dl l.
>>>125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\KB938828.CAT ->
>>>c:\windows\$hf_mig$\KB938828\update\KB938828.CA T.
>>>125.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\update.exe ->
>>>c:\windows\$hf_mig$\KB938828\update\update.ex e.
>>>125.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\updspapi.dll ->
>>>c:\windows\$hf_mig$\KB938828\update\updspapi.dl l.
>>>125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\update.ver ->
>>>c:\windows\$hf_mig$\KB938828\update\update.ve r.
>>>125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\updatebr.inf ->
>>>c:\windows\$hf_mig$\KB938828\update\updatebr.in f.
>>>125.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\eula.txt ->
>>>c:\windows\$hf_mig$\KB938828\update\eula.txt.
>>>125.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
>>>Copied c:\6c62c17f5521ae5550b146f51d\update\branches.inf ->
>>>c:\windows\$hf_mig$\KB938828\update\branches.in f.
>>>125.578: Copied file: c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
>>>125.969: DoInstallation: Installing assemblies with source root path:
>>>c:\6c62c17f5521ae5550b146f51d\
>>>125.969: Num Ticks for Copying files : 6391
>>>125.969: Num Ticks for Reg update and deleting 0 size files : 0
>>>125.984: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
>>>empty; nothing to do.
>>>130.484: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart
>>>= 0
>>>0.625:
>>>=============================================== =================================
>>>0.625: 2008/01/28 22:36:16.046 (local)
>>>0.625: c:\e20340061a7c381819a000\update\update.exe (version 6.2.29.0)
>>>0.625: Hotfix started with following command line:
>>>1.062: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
>>>error 0x2
>>>1.062: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
>>>error 0x2
>>>1.062: DoInstallation: CleanPFR failed: 0x2
>>>1.109: SetProductTypes: InfProductBuildType=BuildType.IP
>>>1.109: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>>1.140: DoInstallation: FetchSourceURL for
>>>c:\e20340061a7c381819a000\update\update_SP2GDR. inf failed
>>>1.140: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
>>>0xe0000102
>>>1.140: BuildCabinetManifest: update.url absent
>>>1.140: Starting AnalyzeComponents
>>>1.140: AnalyzePhaseZero used 0 ticks
>>>1.140: No c:\windows\INF\updtblk.inf file.
>>>1.140: OEM file scan used 0 ticks
>>>1.281: AnalyzePhaseOne: used 141 ticks
>>>1.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>>1.281: AnalyzeComponents: Hotpatching is disabled.
>>>1.281: FindFirstFile c:\windows\$hf_mig$\*.*
>>>2.218: AnalyzeForBranching used 0 ticks.
>>>2.218: AnalyzePhaseTwo used 0 ticks
>>>2.218: AnalyzePhaseThree used 0 ticks
>>>2.218: AnalyzePhaseFive used 0 ticks
>>>2.234: AnalyzePhaseSix used 16 ticks
>>>7.093: AnalyzeComponents used 5953 ticks
>>>7.093: Downloading 0 files
>>>7.093: bPatchMode = FALSE
>>>7.093: Inventory complete: ReturnStatus=0, 5953 ticks
>>>8.250: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
>>>8.250: Num Ticks for invent : 7110
>>>8.265: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
>>>c:\windows\inf\HFX66.tmp
>>>8.296: Copied file: c:\windows\inf\branches.inf
>>>22.015: Allocation size of drive C: is 4096 bytes, free space = 223023742976
>>>bytes
>>>22.078: Drive C: free 212692MB req: 5MB w/uninstall 0MB
>>>22.078: CabinetBuild complete
>>>22.078: Num Ticks for Cabinet build : 13828
>>>22.078: DynamicStrings section not defined or empty.
>>>22.078: FileInUse:: Detection disabled.
>>>23.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
>>>0xe0000102
>>>27.109: System Restore Point set.
>>>27.171: PFE2: Not avoiding Per File Exceptions.
>>>27.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\update_SP2QFE. inf ->
>>>c:\windows\$hf_mig$\KB938828\update\update_SP2Q FE.inf.
>>>27.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\spuninst.exe ->
>>>c:\windows\$hf_mig$\KB938828\spuninst.exe.
>>>27.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\spmsg.dll -> c:\windows\$hf_mig$\KB938828\spmsg.dll.
>>>27.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\spcustom.dll ->
>>>c:\windows\$hf_mig$\KB938828\update\spcustom.dl l.
>>>28.046: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\KB938828.CAT ->
>>>c:\windows\$hf_mig$\KB938828\update\KB938828.CA T.
>>>28.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\update.exe ->
>>>c:\windows\$hf_mig$\KB938828\update\update.ex e.
>>>28.421: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\updspapi.dll ->
>>>c:\windows\$hf_mig$\KB938828\update\updspapi.dl l.
>>>28.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\update.ver ->
>>>c:\windows\$hf_mig$\KB938828\update\update.ve r.
>>>28.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\updatebr.inf ->
>>>c:\windows\$hf_mig$\KB938828\update\updatebr.in f.
>>>28.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\eula.txt ->
>>>c:\windows\$hf_mig$\KB938828\update\eula.txt.
>>>28.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
>>>c:\e20340061a7c381819a000\update\branches.inf ->
>>>c:\windows\$hf_mig$\KB938828\update\branches.in f.
>>>28.843: DoInstallation: Installing assemblies with source root path:
>>>c:\e20340061a7c381819a000\
>>>28.843: Num Ticks for Copying files : 6765
>>>28.843: Num Ticks for Reg update and deleting 0 size files : 0
>>>28.921: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
>>>empty; nothing to do.
>>>34.156: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
>>>
>>>Can anyone please suggest a repair or a means of removing this from the
>>>system?
>>>

>>

 
Reply With Quote
 
mariscaurkubuls
Guest
Posts: n/a

 
      01-30-2008


"MowGreen [MVP]" wrote:

> The update CAN NOT be uninstalled from the $hf_mig$ folder because the
> uninstall exe is intended for the QFE branch of the update. What is
> installed is known as the GDR branch.
> This is where the uninstall should be done from:
>
> 105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
>
> As to why the $NtUninstallKB938828$ is not present ... not sure what to
> tell you except that the only recourse would be to boot to the Recovery
> Console and then extract the copy of explorer.exe from the XP CD and
> replace the current version:
>
> How to install and use the Recovery Console in Windows XP
> http://support.microsoft.com/kb/307654
>
> Replace explorer.exe in WINDOWS and in
> WINDOWS\system32\dllcache
>
> A race condition is what is described in the KB938828 article.
>
> " CAUSE
> This problem occurs because of a race condition in the Explorer.exe process.
>
> Some antivirus applications and some print applications use notification
> balloons to display messages. These applications may cause a race
> condition. Therefore, the Explorer.exe process crashes. "
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Lost and Wandering wrote:
>
> > Hi MowGreen,
> >
> > Thanks for responding.
> >
> > I have checked the version of explorer and it is V.6.0.2900.3156. The update
> > must be installed.
> >
> > I don't know what you mean about a race condition but this is what happens:
> >
> > From KB938828 File in c:\windows\$hf_mig$\
> >
> > Double clicking spuninst.exe gives me the following error message:
> >
> > The application failed to start because UPDSPAPI.dll was not found.
> > Reinstalling the application may fix the problem. I've tried re-installing
> > but this doesn't work.
> >
> > Going to the update file within the folder and double clicking on
> > update.exe gives the following error message:
> >
> > Setup could not find the update.inf file needed to update your system.
> >
> > Under windows all the updates I have put on the system are listed in number
> > order (i.e. NtUninstallKB........) but KB938828 isn’t there, neither is the
> > update showing in Control Panel to allow me to uninstall.
> >
> > At this point I was a bit lost..........Any ideas????????
> >
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Are you positive that KB938828 is indeed, installed ? Check the Version
> >>of explorer.exe, please. If it's at V. 6.0.2900.3156, then the update is
> >>installed.
> >>According to the log you posted, the uninstall file is present on the
> >>system. Are you stating the update is causing a race condition and that
> >> it can not be uninstalled ?
> >>
> >>
> >>>c:\windows\$hf_mig$\KB938828\spuninst.exe
> >>
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Lost and Wandering wrote:
> >>
> >>
> >>>I had a crash on the PC and had to re-instal Windows XP Pro (using the disk
> >>>obtained from DELL). I then had loads of probs with getting updates which
> >>>I've resolved (using instructions found on another thread) but am left with
> >>>one problem.
> >>>
> >>>When I shut down I get an explorer.exe error which reads:
> >>>
> >>>The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> >>>could not be written.
> >>>
> >>>OK to terminate. Cancel to debug.
> >>>
> >>>The error number keeps changing i.e. I've had an 0x00111740 and a 0x001118c0
> >>>etc, but I can't find any help when I look for these codes.
> >>>
> >>>I finally tracked this down to an error with KB938828.
> >>>
> >>>The problem is that it is on the PC, but it doesn't list in Control Panel.
> >>>When I go to the folder, I can't instal or uninstal. Going into Safe Mode is
> >>>no use.
> >>>
> >>>I've tried downloading and re-installing again in the hope that it will
> >>>repair, but it doesn't.
> >>>
> >>>The log is a horror. See below:
> >>>
> >>>[KB938828.log]
> >>>3.515:
> >>>=============================================== =================================
> >>>3.515: 2008/01/28 22:08:32.468 (local)
> >>>3.515: c:\6c62c17f5521ae5550b146f51d\update\update.exe (version 6.2.29.0)
> >>>3.515: Hotfix started with following command line:
> >>>4.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> >>>error 0x2
> >>>4.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> >>>error 0x2
> >>>4.047: DoInstallation: CleanPFR failed: 0x2
> >>>4.078: SetProductTypes: InfProductBuildType=BuildType.IP
> >>>4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
> >>>4.109: DoInstallation: FetchSourceURL for
> >>>c:\6c62c17f5521ae5550b146f51d\update\update_SP2 GDR.inf failed
> >>>4.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> >>>0xe0000102
> >>>4.140: BuildCabinetManifest: update.url absent
> >>>4.140: Starting AnalyzeComponents
> >>>4.140: AnalyzePhaseZero used 0 ticks
> >>>4.140: No c:\windows\INF\updtblk.inf file.
> >>>4.156: OEM file scan used 16 ticks
> >>>4.265: AnalyzePhaseOne: used 125 ticks
> >>>4.265: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> >>>4.265: AnalyzeComponents: Hotpatching is disabled.
> >>>4.265: FindFirstFile c:\windows\$hf_mig$\*.*
> >>>6.875: AnalyzeForBranching used 0 ticks.
> >>>6.875: AnalyzePhaseTwo used 0 ticks
> >>>6.875: AnalyzePhaseThree used 0 ticks
> >>>6.875: AnalyzePhaseFive used 0 ticks
> >>>6.875: AnalyzePhaseSix used 0 ticks
> >>>104.969: AnalyzeComponents used 100829 ticks
> >>>104.969: Downloading 0 files
> >>>104.969: bPatchMode = FALSE
> >>>104.969: Inventory complete: ReturnStatus=0, 100860 ticks
> >>>105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> >>>105.812: Num Ticks for invent : 101703
> >>>105.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> >>>file c:\windows\inf\HFX5B.tmp
> >>>105.859: Copied file: c:\windows\inf\branches.inf
> >>>119.531: Allocation size of drive C: is 4096 bytes, free space =
> >>>223066718208 bytes
> >>>119.578: Drive C: free 212733MB req: 12MB w/uninstall 0MB
> >>>119.578: CabinetBuild complete
> >>>119.578: Num Ticks for Cabinet build : 13766
> >>>119.578: DynamicStrings section not defined or empty.
> >>>119.578: FileInUse:: Detection disabled.
> >>>120.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> >>>0xe0000102
> >>>124.765: System Restore Point set.
> >>>124.844: PFE2: Not avoiding Per File Exceptions.
> >>>124.875: GetCatVersion: Failed to retrieve version information from
> >>>C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB938828.cat with error 0x57
> >>>125.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\update_SP2QFE .inf ->
> >>>c:\windows\$hf_mig$\KB938828\update\update_SP2Q FE.inf.
> >>>125.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\spuninst.exe ->
> >>>c:\windows\$hf_mig$\KB938828\spuninst.exe.
> >>>125.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\spmsg.dll ->
> >>>c:\windows\$hf_mig$\KB938828\spmsg.dll.
> >>>125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\spcustom.dll ->
> >>>c:\windows\$hf_mig$\KB938828\update\spcustom.dl l.
> >>>125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\KB938828.CAT ->
> >>>c:\windows\$hf_mig$\KB938828\update\KB938828.CA T.
> >>>125.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\update.exe ->
> >>>c:\windows\$hf_mig$\KB938828\update\update.ex e.
> >>>125.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\updspapi.dll ->
> >>>c:\windows\$hf_mig$\KB938828\update\updspapi.dl l.
> >>>125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\update.ver ->
> >>>c:\windows\$hf_mig$\KB938828\update\update.ve r.
> >>>125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\updatebr.inf ->
> >>>c:\windows\$hf_mig$\KB938828\update\updatebr.in f.
> >>>125.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\eula.txt ->
> >>>c:\windows\$hf_mig$\KB938828\update\eula.txt.
> >>>125.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> >>>Copied c:\6c62c17f5521ae5550b146f51d\update\branches.inf ->
> >>>c:\windows\$hf_mig$\KB938828\update\branches.in f.
> >>>125.578: Copied file: c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
> >>>125.969: DoInstallation: Installing assemblies with source root path:
> >>>c:\6c62c17f5521ae5550b146f51d\
> >>>125.969: Num Ticks for Copying files : 6391
> >>>125.969: Num Ticks for Reg update and deleting 0 size files : 0
> >>>125.984: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> >>>empty; nothing to do.
> >>>130.484: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart
> >>>= 0
> >>>0.625:
> >>>=============================================== =================================
> >>>0.625: 2008/01/28 22:36:16.046 (local)
> >>>0.625: c:\e20340061a7c381819a000\update\update.exe (version 6.2.29.0)
> >>>0.625: Hotfix started with following command line:
> >>>1.062: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> >>>error 0x2
> >>>1.062: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> >>>error 0x2
> >>>1.062: DoInstallation: CleanPFR failed: 0x2
> >>>1.109: SetProductTypes: InfProductBuildType=BuildType.IP
> >>>1.109: SetAltOsLoaderPath: No section uses DirId 65701; done.
> >>>1.140: DoInstallation: FetchSourceURL for
> >>>c:\e20340061a7c381819a000\update\update_SP2GDR. inf failed
> >>>1.140: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> >>>0xe0000102
> >>>1.140: BuildCabinetManifest: update.url absent
> >>>1.140: Starting AnalyzeComponents
> >>>1.140: AnalyzePhaseZero used 0 ticks
> >>>1.140: No c:\windows\INF\updtblk.inf file.
> >>>1.140: OEM file scan used 0 ticks
> >>>1.281: AnalyzePhaseOne: used 141 ticks
> >>>1.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> >>>1.281: AnalyzeComponents: Hotpatching is disabled.
> >>>1.281: FindFirstFile c:\windows\$hf_mig$\*.*
> >>>2.218: AnalyzeForBranching used 0 ticks.
> >>>2.218: AnalyzePhaseTwo used 0 ticks
> >>>2.218: AnalyzePhaseThree used 0 ticks
> >>>2.218: AnalyzePhaseFive used 0 ticks
> >>>2.234: AnalyzePhaseSix used 16 ticks
> >>>7.093: AnalyzeComponents used 5953 ticks
> >>>7.093: Downloading 0 files
> >>>7.093: bPatchMode = FALSE
> >>>7.093: Inventory complete: ReturnStatus=0, 5953 ticks
> >>>8.250: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> >>>8.250: Num Ticks for invent : 7110
> >>>8.265: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> >>>c:\windows\inf\HFX66.tmp
> >>>8.296: Copied file: c:\windows\inf\branches.inf
> >>>22.015: Allocation size of drive C: is 4096 bytes, free space = 223023742976
> >>>bytes
> >>>22.078: Drive C: free 212692MB req: 5MB w/uninstall 0MB
> >>>22.078: CabinetBuild complete
> >>>22.078: Num Ticks for Cabinet build : 13828
> >>>22.078: DynamicStrings section not defined or empty.
> >>>22.078: FileInUse:: Detection disabled.
> >>>23.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> >>>0xe0000102
> >>>27.109: System Restore Point set.
> >>>27.171: PFE2: Not avoiding Per File Exceptions.
> >>>27.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\update_SP2QFE. inf ->
> >>>c:\windows\$hf_mig$\KB938828\update\update_SP2Q FE.inf.
> >>>27.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\spuninst.exe ->
> >>>c:\windows\$hf_mig$\KB938828\spuninst.exe.
> >>>27.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\spmsg.dll -> c:\windows\$hf_mig$\KB938828\spmsg.dll.
> >>>27.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\spcustom.dll ->
> >>>c:\windows\$hf_mig$\KB938828\update\spcustom.dl l.
> >>>28.046: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\KB938828.CAT ->
> >>>c:\windows\$hf_mig$\KB938828\update\KB938828.CA T.
> >>>28.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\update.exe ->
> >>>c:\windows\$hf_mig$\KB938828\update\update.ex e.
> >>>28.421: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\updspapi.dll ->
> >>>c:\windows\$hf_mig$\KB938828\update\updspapi.dl l.
> >>>28.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\update.ver ->
> >>>c:\windows\$hf_mig$\KB938828\update\update.ve r.
> >>>28.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\updatebr.inf ->
> >>>c:\windows\$hf_mig$\KB938828\update\updatebr.in f.
> >>>28.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\eula.txt ->
> >>>c:\windows\$hf_mig$\KB938828\update\eula.txt.
> >>>28.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> >>>c:\e20340061a7c381819a000\update\branches.inf ->
> >>>c:\windows\$hf_mig$\KB938828\update\branches.in f.
> >>>28.843: DoInstallation: Installing assemblies with source root path:
> >>>c:\e20340061a7c381819a000\
> >>>28.843: Num Ticks for Copying files : 6765
> >>>28.843: Num Ticks for Reg update and deleting 0 size files : 0
> >>>28.921: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> >>>empty; nothing to do.
> >>>34.156: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0

 
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mariscaurkubuls
Guest
Posts: n/a

 
      01-30-2008


"Lost and Wandering" wrote:

> I had a crash on the PC and had to re-instal Windows XP Pro (using the disk
> obtained from DELL). I then had loads of probs with getting updates which
> I've resolved (using instructions found on another thread) but am left with
> one problem.
>
> When I shut down I get an explorer.exe error which reads:
>
> The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> could not be written.
>
> OK to terminate. Cancel to debug.
>
> The error number keeps changing i.e. I've had an 0x00111740 and a 0x001118c0
> etc, but I can't find any help when I look for these codes.
>
> I finally tracked this down to an error with KB938828.
>
> The problem is that it is on the PC, but it doesn't list in Control Panel.
> When I go to the folder, I can't instal or uninstal. Going into Safe Mode is
> no use.
>
> I've tried downloading and re-installing again in the hope that it will
> repair, but it doesn't.
>
> The log is a horror. See below:
>
> [KB938828.log]
> 3.515:
> ================================================== ==============================
> 3.515: 2008/01/28 22:08:32.468 (local)
> 3.515: c:\6c62c17f5521ae5550b146f51d\update\update.exe (version 6.2.29.0)
> 3.515: Hotfix started with following command line:
> 4.047: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> error 0x2
> 4.047: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> error 0x2
> 4.047: DoInstallation: CleanPFR failed: 0x2
> 4.078: SetProductTypes: InfProductBuildType=BuildType.IP
> 4.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 4.109: DoInstallation: FetchSourceURL for
> c:\6c62c17f5521ae5550b146f51d\update\update_SP2GDR .inf failed
> 4.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 4.140: BuildCabinetManifest: update.url absent
> 4.140: Starting AnalyzeComponents
> 4.140: AnalyzePhaseZero used 0 ticks
> 4.140: No c:\windows\INF\updtblk.inf file.
> 4.156: OEM file scan used 16 ticks
> 4.265: AnalyzePhaseOne: used 125 ticks
> 4.265: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 4.265: AnalyzeComponents: Hotpatching is disabled.
> 4.265: FindFirstFile c:\windows\$hf_mig$\*.*
> 6.875: AnalyzeForBranching used 0 ticks.
> 6.875: AnalyzePhaseTwo used 0 ticks
> 6.875: AnalyzePhaseThree used 0 ticks
> 6.875: AnalyzePhaseFive used 0 ticks
> 6.875: AnalyzePhaseSix used 0 ticks
> 104.969: AnalyzeComponents used 100829 ticks
> 104.969: Downloading 0 files
> 104.969: bPatchMode = FALSE
> 104.969: Inventory complete: ReturnStatus=0, 100860 ticks
> 105.812: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> 105.812: Num Ticks for invent : 101703
> 105.828: VerifyTargetFileSize: Unable to verify size as Source = NULL for
> file c:\windows\inf\HFX5B.tmp
> 105.859: Copied file: c:\windows\inf\branches.inf
> 119.531: Allocation size of drive C: is 4096 bytes, free space =
> 223066718208 bytes
> 119.578: Drive C: free 212733MB req: 12MB w/uninstall 0MB
> 119.578: CabinetBuild complete
> 119.578: Num Ticks for Cabinet build : 13766
> 119.578: DynamicStrings section not defined or empty.
> 119.578: FileInUse:: Detection disabled.
> 120.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 124.765: System Restore Point set.
> 124.844: PFE2: Not avoiding Per File Exceptions.
> 124.875: GetCatVersion: Failed to retrieve version information from
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB938828.cat with error 0x57
> 125.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\update_SP2QFE .inf ->
> c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
> 125.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\spuninst.exe ->
> c:\windows\$hf_mig$\KB938828\spuninst.exe.
> 125.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\spmsg.dll ->
> c:\windows\$hf_mig$\KB938828\spmsg.dll.
> 125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\spcustom.dll ->
> c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
> 125.437: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\KB938828.CAT ->
> c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
> 125.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\update.exe ->
> c:\windows\$hf_mig$\KB938828\update\update.exe.
> 125.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\updspapi.dll ->
> c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
> 125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\update.ver ->
> c:\windows\$hf_mig$\KB938828\update\update.ver.
> 125.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\updatebr.inf ->
> c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
> 125.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\eula.txt ->
> c:\windows\$hf_mig$\KB938828\update\eula.txt.
> 125.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied c:\6c62c17f5521ae5550b146f51d\update\branches.inf ->
> c:\windows\$hf_mig$\KB938828\update\branches.inf.
> 125.578: Copied file: c:\windows\$hf_mig$\KB938828\SP2QFE\explorer.exe
> 125.969: DoInstallation: Installing assemblies with source root path:
> c:\6c62c17f5521ae5550b146f51d\
> 125.969: Num Ticks for Copying files : 6391
> 125.969: Num Ticks for Reg update and deleting 0 size files : 0
> 125.984: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> empty; nothing to do.
> 130.484: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart
> = 0
> 0.625:
> ================================================== ==============================
> 0.625: 2008/01/28 22:36:16.046 (local)
> 0.625: c:\e20340061a7c381819a000\update\update.exe (version 6.2.29.0)
> 0.625: Hotfix started with following command line:
> 1.062: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
> error 0x2
> 1.062: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
> error 0x2
> 1.062: DoInstallation: CleanPFR failed: 0x2
> 1.109: SetProductTypes: InfProductBuildType=BuildType.IP
> 1.109: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.140: DoInstallation: FetchSourceURL for
> c:\e20340061a7c381819a000\update\update_SP2GDR.inf failed
> 1.140: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 1.140: BuildCabinetManifest: update.url absent
> 1.140: Starting AnalyzeComponents
> 1.140: AnalyzePhaseZero used 0 ticks
> 1.140: No c:\windows\INF\updtblk.inf file.
> 1.140: OEM file scan used 0 ticks
> 1.281: AnalyzePhaseOne: used 141 ticks
> 1.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.281: AnalyzeComponents: Hotpatching is disabled.
> 1.281: FindFirstFile c:\windows\$hf_mig$\*.*
> 2.218: AnalyzeForBranching used 0 ticks.
> 2.218: AnalyzePhaseTwo used 0 ticks
> 2.218: AnalyzePhaseThree used 0 ticks
> 2.218: AnalyzePhaseFive used 0 ticks
> 2.234: AnalyzePhaseSix used 16 ticks
> 7.093: AnalyzeComponents used 5953 ticks
> 7.093: Downloading 0 files
> 7.093: bPatchMode = FALSE
> 7.093: Inventory complete: ReturnStatus=0, 5953 ticks
> 8.250: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB938828$
> 8.250: Num Ticks for invent : 7110
> 8.265: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> c:\windows\inf\HFX66.tmp
> 8.296: Copied file: c:\windows\inf\branches.inf
> 22.015: Allocation size of drive C: is 4096 bytes, free space = 223023742976
> bytes
> 22.078: Drive C: free 212692MB req: 5MB w/uninstall 0MB
> 22.078: CabinetBuild complete
> 22.078: Num Ticks for Cabinet build : 13828
> 22.078: DynamicStrings section not defined or empty.
> 22.078: FileInUse:: Detection disabled.
> 23.078: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 27.109: System Restore Point set.
> 27.171: PFE2: Not avoiding Per File Exceptions.
> 27.515: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\update_SP2QFE.inf ->
> c:\windows\$hf_mig$\KB938828\update\update_SP2QFE. inf.
> 27.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\spuninst.exe ->
> c:\windows\$hf_mig$\KB938828\spuninst.exe.
> 27.765: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\spmsg.dll -> c:\windows\$hf_mig$\KB938828\spmsg.dll.
> 27.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\spcustom.dll ->
> c:\windows\$hf_mig$\KB938828\update\spcustom.dll.
> 28.046: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\KB938828.CAT ->
> c:\windows\$hf_mig$\KB938828\update\KB938828.CAT.
> 28.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\update.exe ->
> c:\windows\$hf_mig$\KB938828\update\update.exe.
> 28.421: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\updspapi.dll ->
> c:\windows\$hf_mig$\KB938828\update\updspapi.dll.
> 28.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\update.ver ->
> c:\windows\$hf_mig$\KB938828\update\update.ver.
> 28.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\updatebr.inf ->
> c:\windows\$hf_mig$\KB938828\update\updatebr.inf.
> 28.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\eula.txt ->
> c:\windows\$hf_mig$\KB938828\update\eula.txt.
> 28.812: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
> c:\e20340061a7c381819a000\update\branches.inf ->
> c:\windows\$hf_mig$\KB938828\update\branches.inf.
> 28.843: DoInstallation: Installing assemblies with source root path:
> c:\e20340061a7c381819a000\
> 28.843: Num Ticks for Copying files : 6765
> 28.843: Num Ticks for Reg update and deleting 0 size files : 0
> 28.921: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
> empty; nothing to do.
> 34.156: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
>
> Can anyone please suggest a repair or a means of removing this from the
> system?
>

 
Reply With Quote
 
mariscaurkubuls
Guest
Posts: n/a

 
      01-30-2008


"PA Bear [MS MVP]" wrote:

> [Crossposted to WinXP General]
>
> Do you have an available Restore Point that predates the install of 938828?
>
> Are you (still) getting STOP 0xc0000005 errors? Were you getting this STOP
> error (or other STOP errors) before you reinstalled WinXP?
>
> Did you reinstall the appropriate Dell drivers, too?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Lost and Wandering wrote:
> > I had a crash on the PC and had to re-instal Windows XP Pro (using the
> > disk
> > obtained from DELL). I then had loads of probs with getting updates which
> > I've resolved (using instructions found on another thread) but am left
> > with
> > one problem.
> >
> > When I shut down I get an explorer.exe error which reads:
> >
> > The instruction at 0x000eaf08 referenced memeory at 0x000eaf08. The memory
> > could not be written.
> >
> > OK to terminate. Cancel to debug.
> >
> > The error number keeps changing i.e. I've had an 0x00111740 and a
> > 0x001118c0
> > etc, but I can't find any help when I look for these codes.
> >
> > I finally tracked this down to an error with KB938828.
> >
> > The problem is that it is on the PC, but it doesn't list in Control Panel.
> > When I go to the folder, I can't instal or uninstal. Going into Safe Mode
> > is
> > no use.
> >
> > I've tried downloading and re-installing again in the hope that it will
> > repair, but it doesn't.
> >
> > The log is a horror.

> <snip>
>
>

 
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