KB938979 does not install on Vista Home Premium 32Bit

KB938979 does not install on my Vista Home Premium 32Bit.

It downloads, it configures, it restarts windows, it configures, it
restarts, it configures and then reports a fault. error messange is 80070002.
Tried to delete update history and reinstall as suggested to overcome
80070002. Didn't work.

Is it possible that my Norton Protection Center is preventing proper
installation?

Any suggestons are highly appreciated.
f@lo

Hello f@lo,

Please try here

http://support.microsoft.com/kb/910336/en-us

For the benefit of the community reading this post, please rate the pºst.

I hope this post is helpful.

Let us know how it works ºut.
- --- --

"f@lo" wrote:

> KB938979 does not install on my Vista Home Premium 32Bit.
>
> It downloads, it configures, it restarts windows, it configures, it
> restarts, it configures and then reports a fault. error messange is 80070002.
> Tried to delete update history and reinstall as suggested to overcome
> 80070002. Didn't work.
>
> Is it possible that my Norton Protection Center is preventing proper
> installation?
>
> Any suggestons are highly appreciated.
> f@lo

You receive a "0x80070002" or "0x80070003" error code after you download an
update from Windows Update, from Microsoft Update, or from Windows Server
Update Services:
http://support.microsoft.com/?kbid=910336

Windows Vista Help: Windows Update error 80070002:
http://windowshelp.microsoft.com/Win...9a75f1033.mspx

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

f@lo wrote:
> KB938979 does not install on my Vista Home Premium 32Bit.
>
> It downloads, it configures, it restarts windows, it configures, it
> restarts, it configures and then reports a fault. error messange is
> 80070002. Tried to delete update history and reinstall as suggested to
> overcome 80070002. Didn't work.
>
> Is it possible that my Norton Protection Center is preventing proper
> installation?
>
> Any suggestons are highly appreciated.
> f@lo

Hello Engel and PA Bear,

Thank you for your suggestions. I tried Engel's link as it seemed to be the
more recent version (2.1 instead of 2.0) of article 910336. Sadly, it didn't
help:

Again, the system reports the failure to update as follows (sorry, it is in
German as my System is German):

> Produkt Windows Modules Installer
> Problem WINDOWS_WCP_AI_FAILURE2
> Datum 08.09.2007 14:30
> Status Bericht gesendet
> Problemsignatur Problemereignisame: WINDOWS_WCP_AI_FAILURE2
> OsVersion: 6.0.6000
> InstallerId: Directory SD
> Phase: 32
> Mode: Install (servicing up)
> Status: 80070002
> Component: x86_microsoft-windows-shell32_31bf3856ad364e35_none_29e0c02b314b9fa3
> QueueType: Servicing
> Annotation: unknown
> Betriebsystemversion: 6.0.6000.2.0.0.768.3
> Gebietsschema-ID: 2055
> Weitere Informationen über das Problem
> Bucket-ID: 21608134

Every update, I receive two error messanges: one "servicing up", one
"servicing down".

Any other ideas?
f@lo


"Engel" wrote:
> Hello f@lo,
> Please try here
> http://support.microsoft.com/kb/910336/en-us

Thanks for the suggestion.
I tried Engel's link as it pointed to the more recent version of the article
910336.
Sadly, it didn't help.
You will find some more info in my reply to Engel's suggstion.
f@lo

Both links should bring you to the Revision 2.1/Last Review 30 Jun-06 page.
(Mine would've taken you to a German-language page.)

I'd recommend that you start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) and disable/remove
any Norton Add-ons before attempting to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

f@lo wrote:
> Hello Engel and PA Bear,
>
> Thank you for your suggestions. I tried Engel's link as it seemed to be
> the
> more recent version (2.1 instead of 2.0) of article 910336. Sadly, it
> didn't
> help:
>
> Again, the system reports the failure to update as follows (sorry, it is
> in
> German as my System is German):
>
>> Produkt Windows Modules Installer
>> Problem WINDOWS_WCP_AI_FAILURE2
>> Datum 08.09.2007 14:30
>> Status Bericht gesendet
>> Problemsignatur Problemereignisame: WINDOWS_WCP_AI_FAILURE2
>> OsVersion: 6.0.6000
>> InstallerId: Directory SD
>> Phase: 32
>> Mode: Install (servicing up)
>> Status: 80070002
>> Component:
>> x86_microsoft-windows-shell32_31bf3856ad364e35_none_29e0c02b314b9fa3
>> QueueType: Servicing
>> Annotation: unknown
>> Betriebsystemversion: 6.0.6000.2.0.0.768.3
>> Gebietsschema-ID: 2055
>> Weitere Informationen über das Problem
>> Bucket-ID: 21608134
>
> Every update, I receive two error messanges: one "servicing up", one
> "servicing down".
>
> Any other ideas?
> f@lo
>
>
> "Engel" wrote:
>> Hello f@lo,
>> Please try here
>> http://support.microsoft.com/kb/910336/en-us

"PA Bear" wrote:

> Both links should bring you to the Revision 2.1/Last Review 30 Jun-06 page.
> (Mine would've taken you to a German-language page.)

Just to let you know: the german version seems to lag behind
Artikel-ID : 910336
Geändert am : Freitag, 16. Juni 2006
Version : 2.0

> I'd recommend that you start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527

I will do that.

> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) and disable/remove
> any Norton Add-ons before attempting to install the update(s).

How would the procedure for this look like? I am using Windows Update. After
download, the updates usually start to install themselves. During download, I
would like to have the protection of antivirus and firewall.

f@lo

After emailing with "Microsoft Security Support" the solution turns out to be
as follows (at least, it looks like a solution):

1) install update manually:
<http://www.microsoft.com/downloads/details.aspx?displaylang=de&FamilyID=3fb80bb9-d832-425b-b42c-d3eb2071bbec>.
The update installed fine. It ist called "... for Windows" and not "... for
Windows Vista". I assume/hope this can be safely ignored.

2) Windows update will continue to complain about the inability to install
the update "for Windows Vista".

3) I asked Windows Update to ignore this Update in the future.

Thxs for your help,
Olaf