KB938979

KB938979 downloads fine, starts the install process, reboots the PC.

However, Windows Update reports the update failed. None of the files which
were suppose to be replace had been, so obviously the update had failed.

This is Windows Vista Enterprise, 32-bit.

These steps were followed without success:


"Stop the Windows Update service.

1. Open Administrative Tools by clicking the Start button , clicking
Control Panel, clicking System and Maintenance, and then clicking
Administrative Tools.

2. Double-click Services. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.

3. Right-click the Windows Update service, and then click Stop.


Delete temporary update files.

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Double-click the local hard disk where Windows is installed, typically
drive C.

3. Double-click the Windows folder, and then double-click the
SoftwareDistribution folder.

4. Double-click the DataStore folder to open it, and then delete all files
in the folder. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

5. Click the Back button. In the SoftwareDistribution folder, double-click
the Download folder to open it, and then delete all files in the folder. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation.


Restart the Windows Update service.

1. Open Administrative Tools by clicking the Start button , clicking
Control Panel, clicking System and Maintenance, and then clicking
Administrative Tools.

2. Double-click Services. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.

3. Right-click the Windows Update service, and then click Start."


Any ideas

having problem with this and also KB938194. Those are the
Compatibility/Performance and Reliability patches

KB938979 error code 80070003. I have already performed recommended
troubleshooting
KB938194 error code 800F0826, this would imply it's being blocked by
the failure on KB938979

Actually, I shouldn't be getting these updates at all. I installed
KB938979 and KB938194 when they were released on the MS download
site.

I also installed those two patches on my laptop, and WU on that
machine has not offered them.

Another odd thing: Once WU started offering KB938194 and KB938979,
they disappeared from the "windows update -> updates history" and the
"programs and features -> installed updates" control panels.

Not cool.

What I ended up doing was first installing just KB938194 from WU. That
now shows as installed and is no longer offered. Attempting to install
KB938979 by itself still comes up as failed after restart. Actually, a
double restart: After installing it and restarting, it would boot back
up to "Configuring Updates", then I got "Shutting down" and another
restart before I could log in! A rollback, maybe? I hid KB938979 on WU
and reinstalled the KB938979 standalone .msu just to be sure. KB938979
now shows up as installed in both control panels.

I think some systems just won't take KB938979 from WU. My userprofiles
are not in the usual place, and I've heard that can cause the 80070003
error with some updates.

> KB938979 downloads fine, starts the install process, reboots the PC.
>
> However, Windows Update reports the update failed. None of the files
> which
> were suppose to be replace had been, so obviously the update had failed.
>
> These steps were followed without success:

I have the same problem with this update - however, I did install this
update seperately from a download from MS. I was going to uninstall it and
then retry WU it but it's not listed under installed updates. So it looks
like it's not installed and I can't install it. When I did the manual
install no errors were shown.

If anyone has a fix....

TIA

elziko wrote:
> I have the same problem with this update - however, I did install this
> update seperately from a download from MS. I was going to uninstall
> it and then retry WU it but it's not listed under installed updates.
> So it looks like it's not installed and I can't install it. When I
> did the manual install no errors were shown.

I have also tried do a system restore to a time before I installed the
update manually. Still no luck.

I tried the manual install as well.
The update history says that it was successful.
However, upon checking if the files were replaced, I found they had not been
replaced, thus the update really failed and was not successful as indicated
by update history. Windows update still says I need the patch, obviously
because it really failed.

"Coyote" wrote:

> having problem with this and also KB938194. Those are the
> Compatibility/Performance and Reliability patches
>
> KB938979 error code 80070003. I have already performed recommended
> troubleshooting
> KB938194 error code 800F0826, this would imply it's being blocked by
> the failure on KB938979
>
> Actually, I shouldn't be getting these updates at all. I installed
> KB938979 and KB938194 when they were released on the MS download
> site.
>
> I also installed those two patches on my laptop, and WU on that
> machine has not offered them.
>
>

I noticed in a different post on a different patch, someone suggest to
disable the anti-virus program.

This did not work for me!

"WhiteWolf22" wrote:

> KB938979 downloads fine, starts the install process, reboots the PC.
>
> However, Windows Update reports the update failed. None of the files which
> were suppose to be replace had been, so obviously the update had failed.
>
> This is Windows Vista Enterprise, 32-bit.
>
> These steps were followed without success:
>
>
> "Stop the Windows Update service.
>
> 1. Open Administrative Tools by clicking the Start button , clicking
> Control Panel, clicking System and Maintenance, and then clicking
> Administrative Tools.
>
> 2. Double-click Services. If you are prompted for an administrator
> password or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Stop.
>
>
> Delete temporary update files.
>
> 1. Open Computer by clicking the Start button , and then clicking Computer.
>
> 2. Double-click the local hard disk where Windows is installed, typically
> drive C.
>
> 3. Double-click the Windows folder, and then double-click the
> SoftwareDistribution folder.
>
> 4. Double-click the DataStore folder to open it, and then delete all files
> in the folder. If you are prompted for an administrator password or
> confirmation, type the password or provide confirmation.
>
> 5. Click the Back button. In the SoftwareDistribution folder, double-click
> the Download folder to open it, and then delete all files in the folder. If
> you are prompted for an administrator password or confirmation, type the
> password or provide confirmation.
>
>
> Restart the Windows Update service.
>
> 1. Open Administrative Tools by clicking the Start button , clicking
> Control Panel, clicking System and Maintenance, and then clicking
> Administrative Tools.
>
> 2. Double-click Services. If you are prompted for an administrator
> password or confirmation, type the password or provide confirmation.
>
> 3. Right-click the Windows Update service, and then click Start."
>
>
> Any ideas
>
>

WhiteWolf22 wrote:
> I noticed in a different post on a different patch, someone suggest to
> disable the anti-virus program.
>
> This did not work for me!

Nor me, I used msconfig to restart my machine with ALL non-MS services &
start-ups disabled which included my anti-virus amongst varios other things.
I still have the same problem.

On Aug 31, 11:47 pm, "elziko" <elz...@yahoo.co.uk> wrote:
> WhiteWolf22 wrote:
> > I noticed in a different post on a different patch, someone suggest to
> > disable the anti-virus program.
>
> > This did not work for me!
>
> Nor me, I used msconfig to restart my machine with ALL non-MS services &
> start-ups disabled which included my anti-virus amongst varios other things.
> I still have the same problem.

I had trouble installing this update as well. The kb article refers to
resetting of user forlder directories? I created a "dummy" c:\user
folder structure (as mine is on another partition as created by
unattended install). The update then installed for me. No changes
seemed to have been made to the default user location and I was able
to deleted the dummy c:\user folder.

I also have problems installing KB938979 and I too tried deleting the
temporary update files to no avail. I have Vista Home Premium and I
also have moved the "user folders" to my D: partition. My computer is
running fine without KB938979; so for now, I hid the update so that it
doesn't keep trying to install


Gjblack71, how exactly did you work around this problem? Did you just
recreate the "user folders" in C:\Users\"User Name" or did you have to
you have to also reset the "user folder" properties to point back to C:
\Users\"User Name"? I have multiple users set up on my system all of
which I moved the "user folders" off the C: partition. It will take
some work to use your fix.

If this is truly the problem, I'm disappointed in MS. They should
have had the patch read the registry to find the true location of the
"user files" before it screwed around with them.

George


On Aug 31, 9:02 pm, gjblack71 <gjblack71.2w7...@DoNotSpam.com> wrote:
> Reading the kb artivle it refer to resetting of the user folder. Mine
> was on a different partition (d, that I set through unattended
> install options. I created a "dummy" c:\user folder and copying the
> folder structer (inc hidden files) to the c:user location. (Not sure if
> any files were needed or just the folder structure). The update then
> installed. I then could delete the "dummy" c:\user folder
>
> --
> gjblack71
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