It's PA Bear (as in Pennsylvania), not Papa Bear, thankyou.
You're not the first OneCare user to encounter this problem and you probably
won't be the last.
Did you install OneCare before or after you installed IE7?
Prior to installing OneCare, you're supposed to uninstall your current
anti-virus application and third-party firewall (if any) via Add/Remove
Programs. Did you do so? Were any of them Norton or McAfee applications?
Has a Norton and/or McAfee application *ever* been installed on the machine
since you purchased it?
> I think I'll just leave KB942615 update hidden; I've wasted hours and
> hours trying to make it work, including the registry hack.
What Registry hack?
> I get the 'cannot display...' error message if I try to run either
> IE7 or Firefox.
Very odd. If you (1) uninstall IE7 via Add/Remove Programs, (2) reboot
twice, and then (3) install the IE6-version of KB942615, does the behavior
persist?
================
Please note that we expect another Cumulative Security Update for Internet
Explorer to be released very soon. Being a cumulative update, it will
included everything in KB942615, so I recommend getting this resolved ASAP:
You do NOT want to be running IE or WinXP without having addressed all of
these security vulnerabilities!
If you want, you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB942615).
** => If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830). <= **
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
============================
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
DEAD[[Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195 ]]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Art wrote:
> Hi, Papa Bear,
>
> 1. I have no anti-virus apps (except OneCare) or 3rd party firewall.
> 2. I did go to Update, unhide KB942615, and install it.
> 3. I did reboot.
> 4. I have Defender and OneCare fully active.
>
> but...
> 5. I get the 'cannot display...' error message if I try to run either
> IE7 or Firefox.
>
> so..
> 6. I have uninstalled KB942615, again, rebooted, turned off auto update,
> gone to Update, hidden this update, and turned on auto update, again.
>
> I think I'll just leave KB942615 update hidden; I've wasted hours and
> hours trying to make it work, including the registry hack.
>
> Art
>
> In article <#>,
> says...
>> Error message after you install a Windows Internet Explorer 7 update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>> http://support.microsoft.com/kb/942818
>>
>> Assuming KB942615 is not intalled:
>>
>> 1. Disable your anti-virus application, any real-time protection provided
>> by an anti-spyware application (except for Windows Defender; includes
>> Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
>> third-party firewall AND enable the Windows Firewall.
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) except #4 below until your
>> anti-virus application has been re-enabled! If you're running ZA Free
>> firewall, you may need to uninstall it instead of disabling it.
>>
>> 2. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |
>> Install all Critical Updates offered (e.g., KB942615). If "Root
>> Certificates" update is listed in the Optional Updates category, you
>> might
>> install it, too, to take full advantage of IE7's additional security.
>>
>> 3. Reboot > Make sure everything in #1 above is enabled again and, if
>> applicable, disable the Windows Firewall and enable your third-party
>> firewall.
<paste>
>> Art wrote:
>> I'm running WinXP, SP2, up-to-date (except KB942615);
>> Security: WinXP firewall, Windows Defender and Windows OneCare Live,
>> only (ie, no third party firewall, anti-virus, or spyware programs)
>>
>> Back in December I had to block the KB942615 update, because IE7 would
>> not connect. I just went to Microsoft Update, unblocked KB942615, and
>> tried an update. Again, IE7 would not connect, so I have uninstalled
>> this update and blocked it, again.
>>
>> I have tried all the recommendations to overcome this issue that I could
>> find, both at Microsoft and elsewhere, but I cannot overcome the problem
>> with this update.
>>
>> I don't understand why Microsoft hasn't fixed this update, if it is
>> deemed 'critical'. Any advice would be appreciated.
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