KB953838 IE7 fails with SP3

The IE7 Security Update KB953838 has been repeatedly failing to install with
the Error Code: 0x8007F0F1. The machine is XP 5.1 (Build
2600.xpsp.080413-2111 : Service Pack 3). The Windows Update Agent seems to
be version 7.2.6001.784.

Any ideas how to proceed with this files incompatibility?



Here is an extract from KB953838-IE7.log:-

0.657:
================================================== ==============================
0.657: 2008/09/05 10:12:51.890 (local)
0.657:
C:\WINDOWS\SoftwareDistribution\Download\4876af30f 94bc82dba286f4119bb3305\update\update.exe
(version 6.2.29.0)
0.657: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.672: Hotfix started with following command line: -q -z -er
/ParentInfo:9c623dee48468c49a6600f3daf067447
0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Greater or Equal To 7.0.5730.11
0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Less Than 7.1.0.0
0.672: Condition succeeded for section Test.IE7Install.Section in Line 1 of
PreRequisite
1.063: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.063: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.063: DoInstallation: CleanPFR failed: 0x2
1.063: SetProductTypes: InfProductBuildType=BuildType.Sel
1.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.063: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\4876af30f 94bc82dba286f4119bb3305\update\update_SP2GDR.inf
failed
1.063: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB953838-IE7
1.063: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.110: BuildCabinetManifest: update.url absent
1.110: Starting AnalyzeComponents
1.110: AnalyzePhaseZero used 0 ticks
1.110: No c:\windows\INF\updtblk.inf file.
1.110: OEM file scan used 0 ticks
1.250: AnalyzePhaseOne: used 140 ticks
1.250: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.250: AnalyzeComponents: Hotpatching is disabled.
1.250: FindFirstFile c:\windows\$hf_mig$\*.*
1.250: KB953838 Setup encountered an error: The update.ver file is not
correct.
1.407: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.407: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.516: AnalyzeForBranching used 266 ticks.
4.391: AnalyzePhaseTwo used 2875 ticks
4.391: AnalyzePhaseThree used 0 ticks
4.391: AnalyzePhaseFive used 0 ticks
4.391: AnalyzePhaseSix used 0 ticks
4.391: AnalyzeComponents used 3281 ticks
4.391: Downloading 0 files
4.391: bPatchMode = FALSE
4.391: Inventory complete: ReturnStatus=0, 3328 ticks
4.391: KB953838 Setup encountered an error: Files from the package are
incompatible with files on your system.
4.438: Files from the package are incompatible with files on your system.
4.438: Update.exe extended error code = 0xf0f1

And an extract from WindowsUpdate.log :-

2008-09-05 10:12:49:031 1112 f4c COMAPI -------------
2008-09-05 10:12:49:031 1112 f4c COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1112 f4c COMAPI ---------
2008-09-05 10:12:49:031 1112 f4c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates in request: 1
2008-09-05 10:12:49:031 1112 f4c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-05 10:12:49:031 1168 824 Agent *************
2008-09-05 10:12:49:031 1168 824 Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1168 824 Agent *********
2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates to install = 1
2008-09-05 10:12:49:031 1112 f4c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1168 824 Agent * Updates to install = 1
2008-09-05 10:12:49:312 1168 824 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB953838)
2008-09-05 10:12:49:312 1168 824 Agent * UpdateId =
{D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.104
2008-09-05 10:12:49:312 1168 824 Agent * Bundles 1 updates:
2008-09-05 10:12:49:312 1168 824 Agent *
{C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
2008-09-05 10:12:51:000 1168 824 Handler Attempting to create remote handler
process as ******\??????? in session 0
2008-09-05 10:12:51:171 1168 824 DnldMgr Preparing update for install,
updateId = {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104.
2008-09-05 10:12:51:171 2884 388 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-05 10:12:51:171 2884 388 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-09-05 10:12:51:171 2884 388 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-05 10:12:51:171 2884 388 Handler :::::::::::::
2008-09-05 10:12:51:171 2884 388 Handler :: START :: Handler: Windows Patch
Install
2008-09-05 10:12:51:171 2884 388 Handler :::::::::
2008-09-05 10:12:51:171 2884 388 Handler : Updates to install = 1
2008-09-05 10:12:51:171 2884 388 Handler : Installing update
{C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
2008-09-05 10:12:51:171 2884 db4 Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\4 876af30f94bc82dba286f4119bb3305.
2008-09-05 10:12:55:875 2884 db4 Handler Install completed with 0x8007f0f1.
2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH: 0x8007f0f1:
InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate
2008-09-05 10:12:55:875 2884 388 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x8007f0f1, disabled
until reboot = No, reboot required = No
2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-09-05 10:12:55:875 2884 388 Handler :::::::::
2008-09-05 10:12:55:875 2884 388 Handler :: END :: Handler: Windows Patch
Install
2008-09-05 10:12:55:875 2884 388 Handler :::::::::::::
2008-09-05 10:12:55:937 1168 824 Agent *********
2008-09-05 10:12:55:937 1168 824 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1168 7e4 AU Triggering Offline detection
(non-interactive)
2008-09-05 10:12:55:937 1112 b0c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1112 b0c COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-09-05 10:12:55:937 1112 b0c COMAPI - Reboot required = No
2008-09-05 10:12:55:937 1112 b0c COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-09-05 10:12:55:937 1112 b0c COMAPI ---------
2008-09-05 10:12:55:937 1112 b0c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1112 b0c COMAPI -------------
2008-09-05 10:12:55:937 1168 7e4 AU #############
2008-09-05 10:12:55:937 1168 7e4 AU ## START ## AU: Search for updates
2008-09-05 10:12:55:937 1168 7e4 AU #########
2008-09-05 10:12:55:937 1168 824 Agent *************
2008-09-05 10:12:55:937 1168 7e4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {FA3D7235-0351-4185-9AB1-CC41C14CC295}]
2008-09-05 10:12:55:937 1168 f78 Agent *************
2008-09-05 10:12:55:937 1168 f78 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-05 10:12:55:937 1168 f78 Agent *********
2008-09-05 10:12:55:937 1168 f78 Agent * Online = No; Ignore download
priority = No
2008-09-05 10:12:55:937 1168 f78 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-09-05 10:12:55:953 1168 f78 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-05 10:12:55:953 1168 f78 Agent * Search Scope = {Machine}

It appears that the system 'thinks' that the update branch is sp3bta,
SP3 beta. You're not alone in this, Martyn. Suggest you contact MS:

http://support.microsoft.com/oas/def...3&gprid=522131

" Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3). This support for SP3 is
valid until April 14, 2009. For more information about this policy,
visit the Windows XP Support Lifecycle page located at
http://support.microsoft.com/lifecycle/?p1=3223. Availability of chat or
e-mail support differs depending on your geographic location. For
customers residing in North America or Canada, chat and e-mail support
is available.

Some issues may require more advanced support for which there is a charge. "

or, from : http://support.microsoft.com/kb/953838

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4 "


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



MartynB wrote:

> The IE7 Security Update KB953838 has been repeatedly failing to install
> with the Error Code: 0x8007F0F1. The machine is XP 5.1 (Build
> 2600.xpsp.080413-2111 : Service Pack 3). The Windows Update Agent seems
> to be version 7.2.6001.784.
>
> Any ideas how to proceed with this files incompatibility?
>
>
>
> Here is an extract from KB953838-IE7.log:-
>
> 0.657:
> ================================================== ==============================
>
> 0.657: 2008/09/05 10:12:51.890 (local)
> 0.657:
> C:\WINDOWS\SoftwareDistribution\Download\4876af30f 94bc82dba286f4119bb3305\update\update.exe
> (version 6.2.29.0)
> 0.657: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 0.672: Hotfix started with following command line: -q -z -er
> /ParentInfo:9c623dee48468c49a6600f3daf067447
> 0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
> Greater or Equal To 7.0.5730.11
> 0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
> Less Than 7.1.0.0
> 0.672: Condition succeeded for section Test.IE7Install.Section in Line 1
> of PreRequisite
> 1.063: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed
> with error 0x2
> 1.063: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed
> with error 0x2
> 1.063: DoInstallation: CleanPFR failed: 0x2
> 1.063: SetProductTypes: InfProductBuildType=BuildType.Sel
> 1.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.063: DoInstallation: FetchSourceURL for
> c:\windows\softwaredistribution\download\4876af30f 94bc82dba286f4119bb3305\update\update_SP2GDR.inf
> failed
> 1.063: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB953838-IE7
> 1.063: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed: 0xe0000102
> 1.110: BuildCabinetManifest: update.url absent
> 1.110: Starting AnalyzeComponents
> 1.110: AnalyzePhaseZero used 0 ticks
> 1.110: No c:\windows\INF\updtblk.inf file.
> 1.110: OEM file scan used 0 ticks
> 1.250: AnalyzePhaseOne: used 140 ticks
> 1.250: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.250: AnalyzeComponents: Hotpatching is disabled.
> 1.250: FindFirstFile c:\windows\$hf_mig$\*.*
> 1.250: KB953838 Setup encountered an error: The update.ver file is not
> correct.
> 1.407: AnalyzeForBranching: files installed on target workstation are
> from sp3bta branch which is incompatible with sp2gdr branch
> 1.407: AnalyzeForBranching: files installed on target workstation are
> from sp3bta branch which is incompatible with sp2gdr branch
> 1.516: AnalyzeForBranching used 266 ticks.
> 4.391: AnalyzePhaseTwo used 2875 ticks
> 4.391: AnalyzePhaseThree used 0 ticks
> 4.391: AnalyzePhaseFive used 0 ticks
> 4.391: AnalyzePhaseSix used 0 ticks
> 4.391: AnalyzeComponents used 3281 ticks
> 4.391: Downloading 0 files
> 4.391: bPatchMode = FALSE
> 4.391: Inventory complete: ReturnStatus=0, 3328 ticks
> 4.391: KB953838 Setup encountered an error: Files from the package are
> incompatible with files on your system.
> 4.438: Files from the package are incompatible with files on your system.
> 4.438: Update.exe extended error code = 0xf0f1
>
> And an extract from WindowsUpdate.log :-
>
> 2008-09-05 10:12:49:031 1112 f4c COMAPI -------------
> 2008-09-05 10:12:49:031 1112 f4c COMAPI -- START --
> COMAPI: Install [ClientId = MicrosoftUpdate]
> 2008-09-05 10:12:49:031 1112 f4c COMAPI ---------
> 2008-09-05 10:12:49:031 1112 f4c COMAPI - Allow source
> prompts: Yes; Forced: No; Force quiet: No
> 2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates in
> request: 1
> 2008-09-05 10:12:49:031 1112 f4c COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-09-05 10:12:49:031 1168 824 Agent *************
> 2008-09-05 10:12:49:031 1168 824 Agent ** START **
> Agent: Installing updates [CallerId = MicrosoftUpdate]
> 2008-09-05 10:12:49:031 1168 824 Agent *********
> 2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates to
> install = 1
> 2008-09-05 10:12:49:031 1112 f4c COMAPI <<-- SUBMITTED --
> COMAPI: Install [ClientId = MicrosoftUpdate]
> 2008-09-05 10:12:49:031 1168 824 Agent * Updates to
> install = 1
> 2008-09-05 10:12:49:312 1168 824 Agent * Title =
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB953838)
> 2008-09-05 10:12:49:312 1168 824 Agent * UpdateId =
> {D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.104
> 2008-09-05 10:12:49:312 1168 824 Agent * Bundles 1
> updates:
> 2008-09-05 10:12:49:312 1168 824 Agent *
> {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
> 2008-09-05 10:12:51:000 1168 824 Handler Attempting to
> create remote handler process as ******\??????? in session 0
> 2008-09-05 10:12:51:171 1168 824 DnldMgr Preparing update
> for install, updateId = {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104.
> 2008-09-05 10:12:51:171 2884 388 Misc ===========
> Logging initialized (build: 7.2.6001.784, tz: -0400) ===========
> 2008-09-05 10:12:51:171 2884 388 Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2008-09-05 10:12:51:171 2884 388 Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2008-09-05 10:12:51:171 2884 388 Handler :::::::::::::
> 2008-09-05 10:12:51:171 2884 388 Handler :: START ::
> Handler: Windows Patch Install
> 2008-09-05 10:12:51:171 2884 388 Handler :::::::::
> 2008-09-05 10:12:51:171 2884 388 Handler : Updates to
> install = 1
> 2008-09-05 10:12:51:171 2884 388 Handler : Installing
> update {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
> 2008-09-05 10:12:51:171 2884 db4 Handler Installing with
> parameters=-q -z -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\4 876af30f94bc82dba286f4119bb3305.
>
> 2008-09-05 10:12:55:875 2884 db4 Handler Install
> completed with 0x8007f0f1.
> 2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH:
> 0x8007f0f1: InstallOrUninstallThread failed in
> CUHWindowsPatchHandler::HandleSingleUpdate
> 2008-09-05 10:12:55:875 2884 388 Handler : WARNING:
> Install completed: result type = 0x0, installer error = True, error =
> 0x8007f0f1, disabled until reboot = No, reboot required = No
> 2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH:
> 0x8024200b: HandleSingleUpdate failed in
> CUHWindowsPatchHandler::HandleMultipleUpdates
> 2008-09-05 10:12:55:875 2884 388 Handler :::::::::
> 2008-09-05 10:12:55:875 2884 388 Handler :: END ::
> Handler: Windows Patch Install
> 2008-09-05 10:12:55:875 2884 388 Handler :::::::::::::
> 2008-09-05 10:12:55:937 1168 824 Agent *********
> 2008-09-05 10:12:55:937 1168 824 Agent ** END **
> Agent: Installing updates [CallerId = MicrosoftUpdate]
> 2008-09-05 10:12:55:937 1168 7e4 AU Triggering Offline
> detection (non-interactive)
> 2008-09-05 10:12:55:937 1112 b0c COMAPI >>-- RESUMED --
> COMAPI: Install [ClientId = MicrosoftUpdate]
> 2008-09-05 10:12:55:937 1112 b0c COMAPI - Install call
> complete (succeeded = 0, succeeded with errors = 0, failed = 1,
> unaccounted = 0)
> 2008-09-05 10:12:55:937 1112 b0c COMAPI - Reboot
> required = No
> 2008-09-05 10:12:55:937 1112 b0c COMAPI - WARNING: Exit
> code = 0x00000000; Call error code = 0x80240022
> 2008-09-05 10:12:55:937 1112 b0c COMAPI ---------
> 2008-09-05 10:12:55:937 1112 b0c COMAPI -- END --
> COMAPI: Install [ClientId = MicrosoftUpdate]
> 2008-09-05 10:12:55:937 1112 b0c COMAPI -------------
> 2008-09-05 10:12:55:937 1168 7e4 AU #############
> 2008-09-05 10:12:55:937 1168 7e4 AU ## START ## AU:
> Search for updates
> 2008-09-05 10:12:55:937 1168 7e4 AU #########
> 2008-09-05 10:12:55:937 1168 824 Agent *************
> 2008-09-05 10:12:55:937 1168 7e4 AU <<## SUBMITTED ## AU:
> Search for updates [CallId = {FA3D7235-0351-4185-9AB1-CC41C14CC295}]
> 2008-09-05 10:12:55:937 1168 f78 Agent *************
> 2008-09-05 10:12:55:937 1168 f78 Agent ** START **
> Agent: Finding updates [CallerId = AutomaticUpdates]
> 2008-09-05 10:12:55:937 1168 f78 Agent *********
> 2008-09-05 10:12:55:937 1168 f78 Agent * Online = No;
> Ignore download priority = No
> 2008-09-05 10:12:55:937 1168 f78 Agent * Criteria =
> "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and
> IsAssigned=1 or IsHidden=0 and IsPresent=1 and
> DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and
> IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and
> RebootRequired=1 or IsHidden=0 and IsInstalled=0 and
> DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
> 2008-09-05 10:12:55:953 1168 f78 Agent * ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-09-05 10:12:55:953 1168 f78 Agent * Search Scope =
> {Machine}
>
>
>
>

cf. your earlier thread here:
http://groups.google.com/group/micro...73a2e85e136db6

Did you EVER have a beta or Release Candidate build of WinXP SP3 installed?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running in the background when you
installed or uninstalled any version of WinXP SP3?

===================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

MartynB wrote:
> The IE7 Security Update KB953838 has been repeatedly failing to install
> with
> the Error Code: 0x8007F0F1. The machine is XP 5.1 (Build
> 2600.xpsp.080413-2111 : Service Pack 3). The Windows Update Agent seems to
> be version 7.2.6001.784.
>
> Any ideas how to proceed with this files incompatibility?
<snip>