KB956390 will not install

Hi,

I had a Windows update problem with a .NET Framework update (that I won't go
into as it is not germane to this inquiry) that, in the end, I could not
resolve. So after a week or so I decided to invest the time in a complete
recovery and reload Windows (XP Home) and all application software from
scratch, with a clean install.

Progress to date involved product recovery from the recovery partition on
the hard disk, uninstallation of a lot of useless bloatware that came with
the computer (HP Pavilion 505n), and getting Windows XP Home updated. I have
not yet loaded any other software and the machine is therefore in "virgin"
status, so I don't think there can be anything else interfering. The Windows
updates loaded smoothly, but after getting though Service Pack 3 I had one
update that for some reason just will not install. I have tried several
times but get the same message that KB956390 has not been installed.

I think this is a Security update so I want to get it installed.

Does anyone have any ideas on how to resolve this problem?

Thanks

Hello merwil,

Microsoft Security Bulletin MS08-058 - Critical
Cumulative Security Update for Internet Explorer (956390)

Revisions
V1.0 (October 14, 2008): Bulletin published.

V1.1 (October 15, 2008): Corrected a registry key verification entry for
Windows 2003, and corrected File Information links.


Support
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services <http://support.microsoft.com/> at
1-866-PCSAFETY. There is no charge for support calls that are associated with
security updates.

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with security
updates. For more information about how to contact Microsoft for support
issues, visit the International Support Web site
<http://support.microsoft.com/common/international.aspx> .

I suggest you take a look at this post and follow the instructions to use
the telephone, see if that helps:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=43230 81d-4445-4b37-9921-e1195fbd59ab&mid=4323081d-4445-4b37-9921-e1195fbd59ab>

I hope this post is helpful.

Let us know how it works ºut.

Good luck

Ǝиçεl
-=-


"merwil" wrote:

> Hi,
>
> I had a Windows update problem with a .NET Framework update (that I won't go
> into as it is not germane to this inquiry) that, in the end, I could not
> resolve. So after a week or so I decided to invest the time in a complete
> recovery and reload Windows (XP Home) and all application software from
> scratch, with a clean install.
>
> Progress to date involved product recovery from the recovery partition on
> the hard disk, uninstallation of a lot of useless bloatware that came with
> the computer (HP Pavilion 505n), and getting Windows XP Home updated. I have
> not yet loaded any other software and the machine is therefore in "virgin"
> status, so I don't think there can be anything else interfering. The Windows
> updates loaded smoothly, but after getting though Service Pack 3 I had one
> update that for some reason just will not install. I have tried several
> times but get the same message that KB956390 has not been installed.
>
> I think this is a Security update so I want to get it installed.
>
> Does anyone have any ideas on how to resolve this problem?
>
> Thanks
>
>
>
>

Engel. Thanks. Microsoft Product Support Services just told me to call HP,
so unfortunately that didn't resolve things. I read through your other post
but could not see that it helps me with this problem. I think I'll just
start over, reformat the hard drive again, and see if it works this time.

Thanks for your suggestions anyway.

"Engel" wrote:

> Hello merwil,
>
> Microsoft Security Bulletin MS08-058 - Critical
> Cumulative Security Update for Internet Explorer (956390)
>
> Revisions
> V1.0 (October 14, 2008): Bulletin published.
>
> V1.1 (October 15, 2008): Corrected a registry key verification entry for
> Windows 2003, and corrected File Information links.
>
>
> Support
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services <http://support.microsoft.com/> at
> 1-866-PCSAFETY. There is no charge for support calls that are associated with
> security updates.
>
> International customers can receive support from their local Microsoft
> subsidiaries. There is no charge for support that is associated with security
> updates. For more information about how to contact Microsoft for support
> issues, visit the International Support Web site
> <http://support.microsoft.com/common/international.aspx> .
>
> I suggest you take a look at this post and follow the instructions to use
> the telephone, see if that helps:
> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=43230 81d-4445-4b37-9921-e1195fbd59ab&mid=4323081d-4445-4b37-9921-e1195fbd59ab>
>
> I hope this post is helpful.
>
> Let us know how it works ºut.
>
> Good luck
>
> Ǝиçεl
> -=-
>
>
> "merwil" wrote:
>
> > Hi,
> >
> > I had a Windows update problem with a .NET Framework update (that I won't go
> > into as it is not germane to this inquiry) that, in the end, I could not
> > resolve. So after a week or so I decided to invest the time in a complete
> > recovery and reload Windows (XP Home) and all application software from
> > scratch, with a clean install.
> >
> > Progress to date involved product recovery from the recovery partition on
> > the hard disk, uninstallation of a lot of useless bloatware that came with
> > the computer (HP Pavilion 505n), and getting Windows XP Home updated. I have
> > not yet loaded any other software and the machine is therefore in "virgin"
> > status, so I don't think there can be anything else interfering. The Windows
> > updates loaded smoothly, but after getting though Service Pack 3 I had one
> > update that for some reason just will not install. I have tried several
> > times but get the same message that KB956390 has not been installed.
> >
> > I think this is a Security update so I want to get it installed.
> >
> > Does anyone have any ideas on how to resolve this problem?
> >
> > Thanks
> >
> >
> >
> >

Do you have the case number for this?

Security issues are not supposed to be pawned off to OEM support.


merwil wrote:
> Engel. Thanks. Microsoft Product Support Services just told me to call HP,
> so unfortunately that didn't resolve things. I read through your other post
> but could not see that it helps me with this problem. I think I'll just
> start over, reformat the hard drive again, and see if it works this time.
>
> Thanks for your suggestions anyway.
>
> "Engel" wrote:
>
>> Hello merwil,
>>
>> Microsoft Security Bulletin MS08-058 - Critical
>> Cumulative Security Update for Internet Explorer (956390)
>>
>> Revisions
>> V1.0 (October 14, 2008): Bulletin published.
>>
>> V1.1 (October 15, 2008): Corrected a registry key verification entry for
>> Windows 2003, and corrected File Information links.
>>
>>
>> Support
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services <http://support.microsoft.com/> at
>> 1-866-PCSAFETY. There is no charge for support calls that are associated with
>> security updates.
>>
>> International customers can receive support from their local Microsoft
>> subsidiaries. There is no charge for support that is associated with security
>> updates. For more information about how to contact Microsoft for support
>> issues, visit the International Support Web site
>> <http://support.microsoft.com/common/international.aspx> .
>>
>> I suggest you take a look at this post and follow the instructions to use
>> the telephone, see if that helps:
>> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=43230 81d-4445-4b37-9921-e1195fbd59ab&mid=4323081d-4445-4b37-9921-e1195fbd59ab>
>>
>> I hope this post is helpful.
>>
>> Let us know how it works ºut.
>>
>> Good luck
>>
>> Ǝиçεl
>> -=-
>>
>>
>> "merwil" wrote:
>>
>>> Hi,
>>>
>>> I had a Windows update problem with a .NET Framework update (that I won't go
>>> into as it is not germane to this inquiry) that, in the end, I could not
>>> resolve. So after a week or so I decided to invest the time in a complete
>>> recovery and reload Windows (XP Home) and all application software from
>>> scratch, with a clean install.
>>>
>>> Progress to date involved product recovery from the recovery partition on
>>> the hard disk, uninstallation of a lot of useless bloatware that came with
>>> the computer (HP Pavilion 505n), and getting Windows XP Home updated. I have
>>> not yet loaded any other software and the machine is therefore in "virgin"
>>> status, so I don't think there can be anything else interfering. The Windows
>>> updates loaded smoothly, but after getting though Service Pack 3 I had one
>>> update that for some reason just will not install. I have tried several
>>> times but get the same message that KB956390 has not been installed.
>>>
>>> I think this is a Security update so I want to get it installed.
>>>
>>> Does anyone have any ideas on how to resolve this problem?
>>>
>>> Thanks
>>>
>>>
>>>
>>>

I do not have a case number for this. I was looking for help and just called
the phone number suggested by Engel for Microsoft assistance with security
update problems. I explained my security update problem to the agent, who
said he said he could not help and that I should call HP.

"Susan Bradley" wrote:

> Do you have the case number for this?
>
> Security issues are not supposed to be pawned off to OEM support.
>
>
> merwil wrote:
> > Engel. Thanks. Microsoft Product Support Services just told me to call HP,
> > so unfortunately that didn't resolve things. I read through your other post
> > but could not see that it helps me with this problem. I think I'll just
> > start over, reformat the hard drive again, and see if it works this time.
> >
> > Thanks for your suggestions anyway.
> >
> > "Engel" wrote:
> >
> >> Hello merwil,
> >>
> >> Microsoft Security Bulletin MS08-058 - Critical
> >> Cumulative Security Update for Internet Explorer (956390)
> >>
> >> Revisions
> >> V1.0 (October 14, 2008): Bulletin published.
> >>
> >> V1.1 (October 15, 2008): Corrected a registry key verification entry for
> >> Windows 2003, and corrected File Information links.
> >>
> >>
> >> Support
> >> Customers in the U.S. and Canada can receive technical support from
> >> Microsoft Product Support Services <http://support.microsoft.com/> at
> >> 1-866-PCSAFETY. There is no charge for support calls that are associated with
> >> security updates.
> >>
> >> International customers can receive support from their local Microsoft
> >> subsidiaries. There is no charge for support that is associated with security
> >> updates. For more information about how to contact Microsoft for support
> >> issues, visit the International Support Web site
> >> <http://support.microsoft.com/common/international.aspx> .
> >>
> >> I suggest you take a look at this post and follow the instructions to use
> >> the telephone, see if that helps:
> >> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=43230 81d-4445-4b37-9921-e1195fbd59ab&mid=4323081d-4445-4b37-9921-e1195fbd59ab>
> >>
> >> I hope this post is helpful.
> >>
> >> Let us know how it works ºut.
> >>
> >> Good luck
> >>
> >> Ǝиçεl
> >> -=-
> >>
> >>
> >> "merwil" wrote:
> >>
> >>> Hi,
> >>>
> >>> I had a Windows update problem with a .NET Framework update (that I won't go
> >>> into as it is not germane to this inquiry) that, in the end, I could not
> >>> resolve. So after a week or so I decided to invest the time in a complete
> >>> recovery and reload Windows (XP Home) and all application software from
> >>> scratch, with a clean install.
> >>>
> >>> Progress to date involved product recovery from the recovery partition on
> >>> the hard disk, uninstallation of a lot of useless bloatware that came with
> >>> the computer (HP Pavilion 505n), and getting Windows XP Home updated. I have
> >>> not yet loaded any other software and the machine is therefore in "virgin"
> >>> status, so I don't think there can be anything else interfering. The Windows
> >>> updates loaded smoothly, but after getting though Service Pack 3 I had one
> >>> update that for some reason just will not install. I have tried several
> >>> times but get the same message that KB956390 has not been installed.
> >>>
> >>> I think this is a Security update so I want to get it installed.
> >>>
> >>> Does anyone have any ideas on how to resolve this problem?
> >>>
> >>> Thanks
> >>>
> >>>
> >>>
> >>>
>

> Progress to date involved product recovery from the recovery partition on
> the hard disk...

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you perform a new Windows XP
installation or you repair a Windows XP installation
http://support.microsoft.com/kb/943144

Otherwise, you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB956390).

LOOK!! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

merwil wrote:
> Hi,
>
> I had a Windows update problem with a .NET Framework update (that I won't
> go
> into as it is not germane to this inquiry) that, in the end, I could not
> resolve. So after a week or so I decided to invest the time in a complete
> recovery and reload Windows (XP Home) and all application software from
> scratch, with a clean install.
>
> Progress to date involved product recovery from the recovery partition on
> the hard disk, uninstallation of a lot of useless bloatware that came with
> the computer (HP Pavilion 505n), and getting Windows XP Home updated. I
> have not yet loaded any other software and the machine is therefore in
> "virgin" status, so I don't think there can be anything else interfering.
> The Windows updates loaded smoothly, but after getting though Service Pack
> 3 I had one update that for some reason just will not install. I have
> tried several times but get the same message that KB956390 has not been
> installed.
>
> I think this is a Security update so I want to get it installed.
>
> Does anyone have any ideas on how to resolve this problem?
>
> Thanks

PAB. Thanks for responding to my inquiry and the suggestions. Tried the
crystal ball but no luck this time. Eventually elected to invest a few hours
and clean install everything from scratch, vs. more back and forth with MS
agents and no assurance of a satisfying solution. All Window updates now
accepted and installed, including the ones I've had trouble with, and all
software apparently functioning properly. I'm keeping my fingers crossed.

"PA Bear [MS MVP]" wrote:

> > Progress to date involved product recovery from the recovery partition on
> > the hard disk...
>
> CrystalBall© sez...
>
> Updates are not installed successfully from Windows Update, from Microsoft
> Update, or by using Automatic Updates after you perform a new Windows XP
> installation or you repair a Windows XP installation
> http://support.microsoft.com/kb/943144
>
> Otherwise, you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB956390).
>
> LOOK!! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the Consumer IE7 queue
> (which is 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> merwil wrote:
> > Hi,
> >
> > I had a Windows update problem with a .NET Framework update (that I won't
> > go
> > into as it is not germane to this inquiry) that, in the end, I could not
> > resolve. So after a week or so I decided to invest the time in a complete
> > recovery and reload Windows (XP Home) and all application software from
> > scratch, with a clean install.
> >
> > Progress to date involved product recovery from the recovery partition on
> > the hard disk, uninstallation of a lot of useless bloatware that came with
> > the computer (HP Pavilion 505n), and getting Windows XP Home updated. I
> > have not yet loaded any other software and the machine is therefore in
> > "virgin" status, so I don't think there can be anything else interfering.
> > The Windows updates loaded smoothly, but after getting though Service Pack
> > 3 I had one update that for some reason just will not install. I have
> > tried several times but get the same message that KB956390 has not been
> > installed.
> >
> > I think this is a Security update so I want to get it installed.
> >
> > Does anyone have any ideas on how to resolve this problem?
> >
> > Thanks
>
>