KB958215 Problem - New Computer

I have a new computer setup w/
Windows XP Professional
2002
SP3
I do not have any anti-virus software installed yet.

In the windows update, it fails to install
KB958215.

The update history shows that when the computer was built, the
update failed to install. It continues to fail both in the update
gadget and also when I try to install it manually.

What can I do to fix this?

Thanks.

On Sat, 31 Jan 2009 17:50:01 -0800, bluebear wrote:

> I have a new computer setup w/Windows XP Professional 2002 SP3
> I do not have any anti-virus software installed yet.

Don't delay it and ensure the build-in firewall application is activated!
(Your os may already be compromised by malware).

> In the windows update, it fails to install KB958215.
> The update history shows that when the computer was built, the
> update failed to install. It continues to fail both in the update
> gadget and also when I try to install it manually.
> What can I do to fix this?

MS08-073: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/958215

Good luck

> I have a new computer setup...

What does that mean? Is it a brand-new computer or, e.g., a rebuilt
computer that's new to you?

Are you running IE6 or IE7 (or perchance IE8 RC1)?

> I do not have any anti-virus software installed yet.

Why not? How long has the machine been connected to the internet without
anti-virus protection?

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/com...e/prevent.mspx

> The update history shows that when the computer was built, the
> update failed to install.

Who built the computer and first tried to install KB958215? If you didn't
build it, why did you purchase it if a critical security update failed to
install?

What errors are associated with the failed attempts to install KB958215 in
WindowsUpdate.log?

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

bluebear wrote:
> I have a new computer setup w/
> Windows XP Professional
> 2002
> SP3
> I do not have any anti-virus software installed yet.
>
> In the windows update, it fails to install
> KB958215.
>
> The update history shows that when the computer was built, the
> update failed to install. It continues to fail both in the update
> gadget and also when I try to install it manually.
>
> What can I do to fix this?
>
> Thanks.

The computer was built (brand new) by a computer-builder/vendor that
supplies to UIUC. It is running IE7. I did not know anything about the
failed MS install until it got on my doorstep and I did my own update check.
I have put VirusScan 8.5 on the computer and did a full scan - no viruses.
Yes, i t was connected to the internet (for only ~3 hrs before spotting the
failed install). Computer was built and setup w/ XP Pro SP3 on Friday and
fired up by me on Sat when I first posted here. This is about my 40th
computer purchase, so I'm not new to computers ... but I am new to having a
failed KB install. To be clear, the failed KB958215 occurred (repeatedly)
before any anti-virus was on, and it failed during the build by the vendor.

"PA Bear [MS MVP]" wrote:

> > I have a new computer setup...
>
> What does that mean? Is it a brand-new computer or, e.g., a rebuilt
> computer that's new to you?
>
> Are you running IE6 or IE7 (or perchance IE8 RC1)?
>
> > I do not have any anti-virus software installed yet.
>
> Why not? How long has the machine been connected to the internet without
> anti-virus protection?
>
> 5 steps to help protect your new computer before you go online
> http://www.microsoft.com/protect/com...nced/xppc.mspx
>
> Steps To Help Prevent Spyware
> http://www.microsoft.com/protect/com...e/prevent.mspx
>
> > The update history shows that when the computer was built, the
> > update failed to install.
>
> Who built the computer and first tried to install KB958215? If you didn't
> build it, why did you purchase it if a critical security update failed to
> install?
>
> What errors are associated with the failed attempts to install KB958215 in
> WindowsUpdate.log?
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> bluebear wrote:
> > I have a new computer setup w/
> > Windows XP Professional
> > 2002
> > SP3
> > I do not have any anti-virus software installed yet.
> >
> > In the windows update, it fails to install
> > KB958215.
> >
> > The update history shows that when the computer was built, the
> > update failed to install. It continues to fail both in the update
> > gadget and also when I try to install it manually.
> >
> > What can I do to fix this?
> >
> > Thanks.
>
>

Here is the one instance in the WindowsUpdate.log. It tried to install
KB958215 and came back w/ "failed" in the update window.

2009-02-01 12:46:01:812 1204 f90 AU #############
2009-02-01 12:46:01:812 1204 f90 AU ## START ## AU: Install updates
2009-02-01 12:46:01:812 1204 f90 AU #########
2009-02-01 12:46:01:812 1204 f90 AU # Initiating manual install
2009-02-01 12:46:01:812 1204 f90 AU # Approved updates = 1
2009-02-01 12:46:01:812 1204 f90 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {5C6F4B76-E01F-4220-8F67-F1AE3EF2F9DF}]
2009-02-01 12:46:01:828 1204 f88 Agent *************
2009-02-01 12:46:01:828 1204 f88 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-02-01 12:46:01:828 1204 f88 Agent *********
2009-02-01 12:46:01:828 1204 f88 Agent * Updates to install = 1
2009-02-01 12:46:01:921 1204 f88 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB958215)
2009-02-01 12:46:01:921 1204 f88 Agent * UpdateId =
{F07072C5-7ED2-4DE7-96DC-DA5EFF556032}.101
2009-02-01 12:46:01:921 1204 f88 Agent * Bundles 1 updates:
2009-02-01 12:46:01:921 1204 f88 Agent *
{BF67128B-88CF-4827-BF67-781511C9ACCC}.101
2009-02-01 12:46:15:953 1204 f88 Handler Attempting to create remote handler
process as OWNER-71E535A26\Administrator in session 0
2009-02-01 12:46:16:203 1204 f88 DnldMgr Preparing update for install,
updateId = {BF67128B-88CF-4827-BF67-781511C9ACCC}.101.
2009-02-01 12:46:16:281 184 228 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0600) ===========
2009-02-01 12:46:16:281 184 228 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-02-01 12:46:16:281 184 228 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-02-01 12:46:16:281 184 228 Handler :::::::::::::
2009-02-01 12:46:16:281 184 228 Handler :: START :: Handler: Windows Patch
Install
2009-02-01 12:46:16:281 184 228 Handler :::::::::
2009-02-01 12:46:16:281 184 228 Handler : Updates to install = 1
2009-02-01 12:46:16:296 184 228 Handler : Installing update
{BF67128B-88CF-4827-BF67-781511C9ACCC}.101
2009-02-01 12:46:16:296 184 2f8 Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\1 aada90d3aca2362b0231ac90aa9a9fd.
2009-02-01 12:46:30:875 184 2f8 Handler Install completed with 0x8007f0f1.
2009-02-01 12:46:30:875 184 228 Handler FATAL: UH: 0x8007f0f1:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2009-02-01 12:46:30:875 1204 f64 AU >>## RESUMED ## AU: Installing update
[UpdateId = {F07072C5-7ED2-4DE7-96DC-DA5EFF556032}]
2009-02-01 12:46:30:875 184 228 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x8007f0f1, disabled until
reboot = No, reboot required = No
2009-02-01 12:46:30:875 1204 f64 AU # WARNING: Install failed, error =
0x8007F0F1 / 0x8007F0F1
2009-02-01 12:46:30:875 184 228 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2009-02-01 12:46:30:875 184 228 Handler :::::::::
2009-02-01 12:46:30:875 184 228 Handler :: END :: Handler: Windows Patch
Install
2009-02-01 12:46:30:875 184 228 Handler :::::::::::::
2009-02-01 12:46:31:062 1204 f88 Agent *********
2009-02-01 12:46:31:062 1204 f64 AU Install call completed.
2009-02-01 12:46:31:062 1204 f88 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-02-01 12:46:31:062 1204 f64 AU # WARNING: Install call completed,
reboot required = No, error = 0x00000000
2009-02-01 12:46:31:062 1204 f88 Agent *************
2009-02-01 12:46:31:062 1204 f64 AU #########
2009-02-01 12:46:31:062 1204 f64 AU ## END ## AU: Installing updates
[CallId = {5C6F4B76-E01F-4220-8F67-F1AE3EF2F9DF}]
2009-02-01 12:46:31:062 1204 f64 AU #############
2009-02-01 12:46:31:062 1204 f64 AU Install complete for all calls, reboot
NOT needed
2009-02-01 12:46:31:062 1204 f64 AU Setting AU scheduled install time to
2009-02-02 09:00:00
2009-02-01 12:46:35:843 1204 f90 AU Triggering Offline detection
(non-interactive)
2009-02-01 12:46:35:875 1204 92c AU #############
2009-02-01 12:46:35:875 1204 92c AU ## START ## AU: Search for updates
2009-02-01 12:46:35:875 1204 92c AU #########
2009-02-01 12:46:35:875 1204 92c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {9FD82A2D-A18D-4F9E-9D98-FAE010C80CC0}]
2009-02-01 12:46:35:875 1204 e58 Agent *************
2009-02-01 12:46:35:875 1204 e58 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-02-01 12:46:35:875 1204 e58 Agent *********
2009-02-01 12:46:35:875 1204 e58 Agent * Online = No; Ignore download
priority = No
2009-02-01 12:46:35:875 1204 e58 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-02-01 12:46:35:875 1204 e58 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-02-01 12:46:35:875 1204 e58 Agent * Search Scope = {Machine}
2009-02-01 12:46:35:875 2472 b20 CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2009-02-01 12:46:35:906 1204 92c AU AU received handle event


"PA Bear [MS MVP]" wrote:

> > I have a new computer setup...
>
> What does that mean? Is it a brand-new computer or, e.g., a rebuilt
> computer that's new to you?
>
> Are you running IE6 or IE7 (or perchance IE8 RC1)?
>
> > I do not have any anti-virus software installed yet.
>
> Why not? How long has the machine been connected to the internet without
> anti-virus protection?
>
> 5 steps to help protect your new computer before you go online
> http://www.microsoft.com/protect/com...nced/xppc.mspx
>
> Steps To Help Prevent Spyware
> http://www.microsoft.com/protect/com...e/prevent.mspx
>
> > The update history shows that when the computer was built, the
> > update failed to install.
>
> Who built the computer and first tried to install KB958215? If you didn't
> build it, why did you purchase it if a critical security update failed to
> install?
>
> What errors are associated with the failed attempts to install KB958215 in
> WindowsUpdate.log?
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> bluebear wrote:
> > I have a new computer setup w/
> > Windows XP Professional
> > 2002
> > SP3
> > I do not have any anti-virus software installed yet.
> >
> > In the windows update, it fails to install
> > KB958215.
> >
> > The update history shows that when the computer was built, the
> > update failed to install. It continues to fail both in the update
> > gadget and also when I try to install it manually.
> >
> > What can I do to fix this?
> >
> > Thanks.
>
>

> ...I did not know anything about the
> failed MS install until it got on my doorstep and I did my own update
> check.

The above appears to be contradictory to...

> ...To be clear, the failed KB958215 occurred (repeatedly)
> before any anti-virus was on, and it failed during the build by the
> vendor.

....unless you only found out about the latter after taking delivery of the
machine.

Personally, I would return the machine to the vendor and demand a full
refund.

That being said, the 0x8007F0F1 error (STATUS_INCOMPARABLE_BRANCHES)
suggests that the vendor installed a beta or Release Candidate version of
SP3 and/or IE7:

1. Start | Run | (type) winver | OK

Write down then post the second line displayed in the resulting applet
[e.g., Version 5.1 (Build 2600.xpsp_sp3_xxx.1234567-8901 : Service Pack 3].

2. IE Help | About: What version is displayed here (e.g., v7.0.1234.56)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

bluebear wrote:
> The computer was built (brand new) by a computer-builder/vendor that
> supplies to UIUC. It is running IE7. I did not know anything about the
> failed MS install until it got on my doorstep and I did my own update
> check.
> I have put VirusScan 8.5 on the computer and did a full scan - no viruses.
> Yes, i t was connected to the internet (for only ~3 hrs before spotting
> the
> failed install). Computer was built and setup w/ XP Pro SP3 on Friday and
> fired up by me on Sat when I first posted here. This is about my 40th
> computer purchase, so I'm not new to computers ... but I am new to having
> a
> failed KB install. To be clear, the failed KB958215 occurred (repeatedly)
> before any anti-virus was on, and it failed during the build by the
> vendor.
>
> Here is the one instance in the WindowsUpdate.log. It tried to install
> KB958215 and came back w/ "failed" in the update window.
>
> 2009-02-01 12:46:01:812 1204 f90 AU #############
> 2009-02-01 12:46:01:812 1204 f90 AU ## START ## AU: Install updates
> 2009-02-01 12:46:01:812 1204 f90 AU #########
> 2009-02-01 12:46:01:812 1204 f90 AU # Initiating manual install
> 2009-02-01 12:46:01:812 1204 f90 AU # Approved updates = 1
> 2009-02-01 12:46:01:812 1204 f90 AU <<## SUBMITTED ## AU: Install updates
> /
> installing updates [CallId = {5C6F4B76-E01F-4220-8F67-F1AE3EF2F9DF}]
> 2009-02-01 12:46:01:828 1204 f88 Agent *************
> 2009-02-01 12:46:01:828 1204 f88 Agent ** START ** Agent: Installing
> updates [CallerId = AutomaticUpdates]
> 2009-02-01 12:46:01:828 1204 f88 Agent *********
> 2009-02-01 12:46:01:828 1204 f88 Agent * Updates to install = 1
> 2009-02-01 12:46:01:921 1204 f88 Agent * Title = Cumulative Security
> Update for Internet Explorer 7 for Windows XP (KB958215)
> 2009-02-01 12:46:01:921 1204 f88 Agent * UpdateId =
> {F07072C5-7ED2-4DE7-96DC-DA5EFF556032}.101
> 2009-02-01 12:46:01:921 1204 f88 Agent * Bundles 1 updates:
<snip>
> 2009-02-01 12:46:30:875 1204 f64 AU # WARNING: Install failed, error =
> 0x8007F0F1 / 0x8007F0F1
<snip>
>
> "PA Bear [MS MVP]" wrote:
>>> I have a new computer setup...
>>
>> What does that mean? Is it a brand-new computer or, e.g., a rebuilt
>> computer that's new to you?
>>
>> Are you running IE6 or IE7 (or perchance IE8 RC1)?
>>
>>> I do not have any anti-virus software installed yet.
>>
>> Why not? How long has the machine been connected to the internet without
>> anti-virus protection?
>>
>> 5 steps to help protect your new computer before you go online
>> http://www.microsoft.com/protect/com...nced/xppc.mspx
>>
>> Steps To Help Prevent Spyware
>> http://www.microsoft.com/protect/com...e/prevent.mspx
>>
>>> The update history shows that when the computer was built, the
>>> update failed to install.
>>
>> Who built the computer and first tried to install KB958215? If you
>> didn't
>> build it, why did you purchase it if a critical security update failed to
>> install?
>>
>> What errors are associated with the failed attempts to install KB958215
>> in
>> WindowsUpdate.log?
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> bluebear wrote:
>>> I have a new computer setup w/
>>> Windows XP Professional
>>> 2002
>>> SP3
>>> I do not have any anti-virus software installed yet.
>>>
>>> In the windows update, it fails to install
>>> KB958215.
>>>
>>> The update history shows that when the computer was built, the
>>> update failed to install. It continues to fail both in the update
>>> gadget and also when I try to install it manually.
>>>
>>> What can I do to fix this?
>>>
>>> Thanks.

Version 5.1 (Build 2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3)
IE7: Version: 7.0.5730.13

I'm not sure what I said that was inconsistent below.
When check for updates, it was clear from the history that the vendor was
the first to have KB958215 fail. After I got it and found that it, I've been
now for the last day trying to get it to install ... only by repeating is and
also by downloading and running it as an exe file.

Thanks.

"PA Bear [MS MVP]" wrote:

> > ...I did not know anything about the
> > failed MS install until it got on my doorstep and I did my own update
> > check.
>
> The above appears to be contradictory to...
>
> > ...To be clear, the failed KB958215 occurred (repeatedly)
> > before any anti-virus was on, and it failed during the build by the
> > vendor.
>
> ....unless you only found out about the latter after taking delivery of the
> machine.
>
> Personally, I would return the machine to the vendor and demand a full
> refund.
>
> That being said, the 0x8007F0F1 error (STATUS_INCOMPARABLE_BRANCHES)
> suggests that the vendor installed a beta or Release Candidate version of
> SP3 and/or IE7:
>
> 1. Start | Run | (type) winver | OK
>
> Write down then post the second line displayed in the resulting applet
> [e.g., Version 5.1 (Build 2600.xpsp_sp3_xxx.1234567-8901 : Service Pack 3].
>
> 2. IE Help | About: What version is displayed here (e.g., v7.0.1234.56)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> bluebear wrote:
> > The computer was built (brand new) by a computer-builder/vendor that
> > supplies to UIUC. It is running IE7. I did not know anything about the
> > failed MS install until it got on my doorstep and I did my own update
> > check.
> > I have put VirusScan 8.5 on the computer and did a full scan - no viruses.
> > Yes, i t was connected to the internet (for only ~3 hrs before spotting
> > the
> > failed install). Computer was built and setup w/ XP Pro SP3 on Friday and
> > fired up by me on Sat when I first posted here. This is about my 40th
> > computer purchase, so I'm not new to computers ... but I am new to having
> > a
> > failed KB install. To be clear, the failed KB958215 occurred (repeatedly)
> > before any anti-virus was on, and it failed during the build by the
> > vendor.
> >
> > Here is the one instance in the WindowsUpdate.log. It tried to install
> > KB958215 and came back w/ "failed" in the update window.
> >
> > 2009-02-01 12:46:01:812 1204 f90 AU #############
> > 2009-02-01 12:46:01:812 1204 f90 AU ## START ## AU: Install updates
> > 2009-02-01 12:46:01:812 1204 f90 AU #########
> > 2009-02-01 12:46:01:812 1204 f90 AU # Initiating manual install
> > 2009-02-01 12:46:01:812 1204 f90 AU # Approved updates = 1
> > 2009-02-01 12:46:01:812 1204 f90 AU <<## SUBMITTED ## AU: Install updates
> > /
> > installing updates [CallId = {5C6F4B76-E01F-4220-8F67-F1AE3EF2F9DF}]
> > 2009-02-01 12:46:01:828 1204 f88 Agent *************
> > 2009-02-01 12:46:01:828 1204 f88 Agent ** START ** Agent: Installing
> > updates [CallerId = AutomaticUpdates]
> > 2009-02-01 12:46:01:828 1204 f88 Agent *********
> > 2009-02-01 12:46:01:828 1204 f88 Agent * Updates to install = 1
> > 2009-02-01 12:46:01:921 1204 f88 Agent * Title = Cumulative Security
> > Update for Internet Explorer 7 for Windows XP (KB958215)
> > 2009-02-01 12:46:01:921 1204 f88 Agent * UpdateId =
> > {F07072C5-7ED2-4DE7-96DC-DA5EFF556032}.101
> > 2009-02-01 12:46:01:921 1204 f88 Agent * Bundles 1 updates:
> <snip>
> > 2009-02-01 12:46:30:875 1204 f64 AU # WARNING: Install failed, error =
> > 0x8007F0F1 / 0x8007F0F1
> <snip>
> >
> > "PA Bear [MS MVP]" wrote:
> >>> I have a new computer setup...
> >>
> >> What does that mean? Is it a brand-new computer or, e.g., a rebuilt
> >> computer that's new to you?
> >>
> >> Are you running IE6 or IE7 (or perchance IE8 RC1)?
> >>
> >>> I do not have any anti-virus software installed yet.
> >>
> >> Why not? How long has the machine been connected to the internet without
> >> anti-virus protection?
> >>
> >> 5 steps to help protect your new computer before you go online
> >> http://www.microsoft.com/protect/com...nced/xppc.mspx
> >>
> >> Steps To Help Prevent Spyware
> >> http://www.microsoft.com/protect/com...e/prevent.mspx
> >>
> >>> The update history shows that when the computer was built, the
> >>> update failed to install.
> >>
> >> Who built the computer and first tried to install KB958215? If you
> >> didn't
> >> build it, why did you purchase it if a critical security update failed to
> >> install?
> >>
> >> What errors are associated with the failed attempts to install KB958215
> >> in
> >> WindowsUpdate.log?
> >>
> >> How to read the WindowsUpdate.log file
> >> http://support.microsoft.com/kb/902093
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> bluebear wrote:
> >>> I have a new computer setup w/
> >>> Windows XP Professional
> >>> 2002
> >>> SP3
> >>> I do not have any anti-virus software installed yet.
> >>>
> >>> In the windows update, it fails to install
> >>> KB958215.
> >>>
> >>> The update history shows that when the computer was built, the
> >>> update failed to install. It continues to fail both in the update
> >>> gadget and also when I try to install it manually.
> >>>
> >>> What can I do to fix this?
> >>>
> >>> Thanks.
>
>

Thanks. Neither are beta builds. Now, why that
STATUS_INCOMPARABLE_BRANCHES error?

The fact that the computer was used online, however briefly, without being
fully patched and without anti-virus protection could be related to the
problem.

Important! => Can you confirm that "Security Update for Windows Internet
Explorer 7 (960714)" is listed in Add/Remove Programs? If it isn't, you may
have a hijackware infection on your hands!

Repost:
>> Personally, I would return the machine to the vendor and demand a full
>> refund.

Otherwise, you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB958215).

LOOK!!! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB958215), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

I would strongly recommend getting this issue resolved ASAP. We expect a
new Cumulative Security Update for IE to be released on 10 Feb-09!
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

bluebear wrote:
> Version 5.1 (Build 2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3)
> IE7: Version: 7.0.5730.13
>
> I'm not sure what I said that was inconsistent below.
> When check for updates, it was clear from the history that the vendor was
> the first to have KB958215 fail. After I got it and found that it, I've
> been now for the last day trying to get it to install ... only by
> repeating
> is and also by downloading and running it as an exe file.
>
> Thanks.
>
> "PA Bear [MS MVP]" wrote:
>>> ...I did not know anything about the
>>> failed MS install until it got on my doorstep and I did my own update
>>> check.
>>
>> The above appears to be contradictory to...
>>
>>> ...To be clear, the failed KB958215 occurred (repeatedly)
>>> before any anti-virus was on, and it failed during the build by the
>>> vendor.
>>
>> ....unless you only found out about the latter after taking delivery of
>> the
>> machine.
>>
>> Personally, I would return the machine to the vendor and demand a full
>> refund.
>>
>> That being said, the 0x8007F0F1 error (STATUS_INCOMPARABLE_BRANCHES)
>> suggests that the vendor installed a beta or Release Candidate version of
>> SP3 and/or IE7:
>>
>> 1. Start | Run | (type) winver | OK
>>
>> Write down then post the second line displayed in the resulting applet
>> [e.g., Version 5.1 (Build 2600.xpsp_sp3_xxx.1234567-8901 : Service Pack
>> 3].
>>
>> 2. IE Help | About: What version is displayed here (e.g., v7.0.1234.56)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> bluebear wrote:
>>> The computer was built (brand new) by a computer-builder/vendor that
>>> supplies to UIUC. It is running IE7. I did not know anything about
>>> the
>>> failed MS install until it got on my doorstep and I did my own update
>>> check.
>>> I have put VirusScan 8.5 on the computer and did a full scan - no
>>> viruses.
>>> Yes, i t was connected to the internet (for only ~3 hrs before spotting
>>> the
>>> failed install). Computer was built and setup w/ XP Pro SP3 on Friday
>>> and
>>> fired up by me on Sat when I first posted here. This is about my 40th
>>> computer purchase, so I'm not new to computers ... but I am new to
>>> having
>>> a
>>> failed KB install. To be clear, the failed KB958215 occurred
>>> (repeatedly)
>>> before any anti-virus was on, and it failed during the build by the
>>> vendor.
>>>
>>> Here is the one instance in the WindowsUpdate.log. It tried to install
>>> KB958215 and came back w/ "failed" in the update window.
>>>
>>> 2009-02-01 12:46:01:812 1204 f90 AU #############
>>> 2009-02-01 12:46:01:812 1204 f90 AU ## START ## AU: Install updates
>>> 2009-02-01 12:46:01:812 1204 f90 AU #########
>>> 2009-02-01 12:46:01:812 1204 f90 AU # Initiating manual install
>>> 2009-02-01 12:46:01:812 1204 f90 AU # Approved updates = 1
>>> 2009-02-01 12:46:01:812 1204 f90 AU <<## SUBMITTED ## AU: Install
>>> updates
>>> /
>>> installing updates [CallId = {5C6F4B76-E01F-4220-8F67-F1AE3EF2F9DF}]
>>> 2009-02-01 12:46:01:828 1204 f88 Agent *************
>>> 2009-02-01 12:46:01:828 1204 f88 Agent ** START ** Agent: Installing
>>> updates [CallerId = AutomaticUpdates]
>>> 2009-02-01 12:46:01:828 1204 f88 Agent *********
>>> 2009-02-01 12:46:01:828 1204 f88 Agent * Updates to install = 1
>>> 2009-02-01 12:46:01:921 1204 f88 Agent * Title = Cumulative Security
>>> Update for Internet Explorer 7 for Windows XP (KB958215)
>>> 2009-02-01 12:46:01:921 1204 f88 Agent * UpdateId =
>>> {F07072C5-7ED2-4DE7-96DC-DA5EFF556032}.101
>>> 2009-02-01 12:46:01:921 1204 f88 Agent * Bundles 1 updates:
>> <snip>
>>> 2009-02-01 12:46:30:875 1204 f64 AU # WARNING: Install failed, error =
>>> 0x8007F0F1 / 0x8007F0F1
>> <snip>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>>> I have a new computer setup...
>>>>
>>>> What does that mean? Is it a brand-new computer or, e.g., a rebuilt
>>>> computer that's new to you?
>>>>
>>>> Are you running IE6 or IE7 (or perchance IE8 RC1)?
>>>>
>>>>> I do not have any anti-virus software installed yet.
>>>>
>>>> Why not? How long has the machine been connected to the internet
>>>> without
>>>> anti-virus protection?
>>>>
>>>> 5 steps to help protect your new computer before you go online
>>>> http://www.microsoft.com/protect/com...nced/xppc.mspx
>>>>
>>>> Steps To Help Prevent Spyware
>>>> http://www.microsoft.com/protect/com...e/prevent.mspx
>>>>
>>>>> The update history shows that when the computer was built, the
>>>>> update failed to install.
>>>>
>>>> Who built the computer and first tried to install KB958215? If you
>>>> didn't
>>>> build it, why did you purchase it if a critical security update failed
>>>> to
>>>> install?
>>>>
>>>> What errors are associated with the failed attempts to install KB958215
>>>> in
>>>> WindowsUpdate.log?
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> bluebear wrote:
>>>>> I have a new computer setup w/
>>>>> Windows XP Professional
>>>>> 2002
>>>>> SP3
>>>>> I do not have any anti-virus software installed yet.
>>>>>
>>>>> In the windows update, it fails to install
>>>>> KB958215.
>>>>>
>>>>> The update history shows that when the computer was built, the
>>>>> update failed to install. It continues to fail both in the update
>>>>> gadget and also when I try to install it manually.
>>>>>
>>>>> What can I do to fix this?
>>>>>
>>>>> Thanks.

"PA Bear [MS MVP]" <> schrieb:

> Important! => Can you confirm that "Security Update for Windows Internet
> Explorer 7 (960714)" is listed in Add/Remove Programs? If it isn't, you may
> have a hijackware infection on your hands!

JFTR: KB960714 *needs* KB958215 to be installed.

Bye,
Freudi

"bluebear" <> schrieb:

> In the windows update, it fails to install
> KB958215.

Would you mind posting the *last* ~30 lines of the "KB958215.log" file
which is to be found in the Windows folder?

Start -> Run -> notepad %windir%\KB958215.log [Enter/OK]

You did reboot your Windows in the meantime, did you?

Bye,
Freudi