KB961260 won't install thru auto update or manually

When trying to install this update thru Auto Update it won't go
thru...message says "some updates not installed"...when I check, it's the
above noted update. When I tried to install it manually, it starts to
install then stops with an "Access Denied" pop-up, have to click 'ok'...after
clicking "ok" another pop-up opens saying: Windows XP has been partially
updated and may not work properly.

On the Windows list of Updates page, when I check my current list of
updates, it also shows it did not download with an error code of: 0x80070005

So, what do I do now? Can anyone please help?

Do a search on that error number. Try also going through Windows/Microsoft
Update and see if offered. Those site will give a better explanation of the
code.

If not....

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552


"AngelHeart" wrote:

> When trying to install this update thru Auto Update it won't go
> thru...message says "some updates not installed"...when I check, it's the
> above noted update. When I tried to install it manually, it starts to
> install then stops with an "Access Denied" pop-up, have to click 'ok'...after
> clicking "ok" another pop-up opens saying: Windows XP has been partially
> updated and may not work properly.
>
> On the Windows list of Updates page, when I check my current list of
> updates, it also shows it did not download with an error code of: 0x80070005
>
> So, what do I do now? Can anyone please help?

Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup. In this case, also state your IE version.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961260).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

AngelHeart wrote:
> When trying to install this update thru Auto Update it won't go
> thru...message says "some updates not installed"...when I check, it's the
> above noted update. When I tried to install it manually, it starts to
> install then stops with an "Access Denied" pop-up, have to click
> 'ok'...after clicking "ok" another pop-up opens saying: Windows XP has
> been
> partially updated and may not work properly.
>
> On the Windows list of Updates page, when I check my current list of
> updates, it also shows it did not download with an error code of:
> 0x80070005
>
> So, what do I do now? Can anyone please help?

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Stokestack wrote:
> Same problem, under XP Pro SP3. This update is a dud, and seems to be
> killing other updates and installations.