KB963027 - possible problem

Since KB963027 was installed during an automatic update on 15 April 2009, I
have been unable to signi in on the Adobe Dreamweaver forums login page (got
to http://forums.adobe.com/index.jspa, select Dreamweaver and then enter a
username and password.)
IE7 will no longer allow me to enter any information in the password field,
and contiuously shows the egg timer, despite stating done aat the bottom of
the page.

I can access and log in on all the other browsers on my system, so I must
put this down to IE7 or Adobe.
Has anyone else had any problems with this?

Howard Walker

Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup.

Howard Walker 635 wrote:
> Since KB963027 was installed during an automatic update on 15 April 2009,
> I
> have been unable to signi in on the Adobe Dreamweaver forums login page
> (got to http://forums.adobe.com/index.jspa, select Dreamweaver and then
> enter a username and password.)
> IE7 will no longer allow me to enter any information in the password
> field,
> and contiuously shows the egg timer, despite stating done aat the bottom
> of
> the page.
>
> I can access and log in on all the other browsers on my system, so I must
> put this down to IE7 or Adobe.
> Has anyone else had any problems with this?
>
> Howard Walker

Sorry about that - I should have known.

Windows XP Service pack 3 fully updated with all patches.

Howard Walker

"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
> posting to this newsgroup.
>
> Howard Walker 635 wrote:
> > Since KB963027 was installed during an automatic update on 15 April 2009,
> > I
> > have been unable to signi in on the Adobe Dreamweaver forums login page
> > (got to http://forums.adobe.com/index.jspa, select Dreamweaver and then
> > enter a username and password.)
> > IE7 will no longer allow me to enter any information in the password
> > field,
> > and contiuously shows the egg timer, despite stating done aat the bottom
> > of
> > the page.
> >
> > I can access and log in on all the other browsers on my system, so I must
> > put this down to IE7 or Adobe.
> > Has anyone else had any problems with this?
> >
> > Howard Walker
>
>

Thank you.

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

4a. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?

4b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

5. If still no joy and before uninstalling KB963027 (which I would NOT
recommend)...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Howard Walker 635 wrote:
> Sorry about that - I should have known.
>
> Windows XP Service pack 3 fully updated with all patches.
>
> "PA Bear [MS MVP]" wrote:
>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
>> posting to this newsgroup.
>>
>> Howard Walker 635 wrote:
>>> Since KB963027 was installed during an automatic update on 15 April
>>> 2009,
>>> I have been unable to signi in on the Adobe Dreamweaver forums login
>>> page
>>> (got to http://forums.adobe.com/index.jspa, select Dreamweaver and then
>>> enter a username and password.)
>>> IE7 will no longer allow me to enter any information in the password
>>> field,
>>> and contiuously shows the egg timer, despite stating done aat the bottom
>>> of
>>> the page.
>>>
>>> I can access and log in on all the other browsers on my system, so I
>>> must
>>> put this down to IE7 or Adobe.
>>> Has anyone else had any problems with this?
>>>
>>> Howard Walker

Having tested it again tonight, it now works OK again - I must assume that
re-booting the machine has cleared whatever the problem was.
Thanks for your help and sorry to trouble you.
Howard Walker

"PA Bear [MS MVP]" wrote:

> Thank you.
>
> 1. Does the behavior persist if you start IE in No Add-ons mode? To start
> IE in No Add-ons mode:
>
> => Right-click on the blue IE desktop icon and select Start without
> Add-ons; or
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
>
> 3. Does the behavior persist if you boot into Safe Mode with Networking?
> [Careful! Only remain in Safe Mode just long enough to test!]
>
> 4a. What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
>
> 4b. Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> 5. If still no joy and before uninstalling KB963027 (which I would NOT
> recommend)...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Howard Walker 635 wrote:
> > Sorry about that - I should have known.
> >
> > Windows XP Service pack 3 fully updated with all patches.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
> >> posting to this newsgroup.
> >>
> >> Howard Walker 635 wrote:
> >>> Since KB963027 was installed during an automatic update on 15 April
> >>> 2009,
> >>> I have been unable to signi in on the Adobe Dreamweaver forums login
> >>> page
> >>> (got to http://forums.adobe.com/index.jspa, select Dreamweaver and then
> >>> enter a username and password.)
> >>> IE7 will no longer allow me to enter any information in the password
> >>> field,
> >>> and contiuously shows the egg timer, despite stating done aat the bottom
> >>> of
> >>> the page.
> >>>
> >>> I can access and log in on all the other browsers on my system, so I
> >>> must
> >>> put this down to IE7 or Adobe.
> >>> Has anyone else had any problems with this?
> >>>
> >>> Howard Walker
>
>

YW & thanks for your feedback. Assisting you here was no trouble at all,
Howard.

Had you not rebooted (and/or were you not prompted to reboot) after you'd
installed KB963027 and the rest of the Apr-09 updates on the 15th?

Howard Walker 635 wrote:
> Having tested it again tonight, it now works OK again - I must assume that
> re-booting the machine has cleared whatever the problem was.
> Thanks for your help and sorry to trouble you.
>
> "PA Bear [MS MVP]" wrote:
>> Thank you.
>>
>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>> start
>> IE in No Add-ons mode:
>>
>> => Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> => Start | (All) Programs | Accessories | System Tools | Internet
>> Explorer (No add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 3. Does the behavior persist if you boot into Safe Mode with Networking?
>> [Careful! Only remain in Safe Mode just long enough to test!]
>>
>> 4a. What anti-virus application or security suite is installed, is your
>> subscription current, and is it supported in IE8? What anti-spyware
>> applications (other than Defender)? What third-party firewall (if any)?
>>
>> 4b. Has a Norton or McAfee application ever been installed on this
>> machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> 5. If still no joy and before uninstalling KB963027 (which I would NOT
>> recommend)...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is
>> 47830).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Howard Walker 635 wrote:
>>> Sorry about that - I should have known.
>>>
>>> Windows XP Service pack 3 fully updated with all patches.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1)
>>>> when
>>>> posting to this newsgroup.
>>>>
>>>> Howard Walker 635 wrote:
>>>>> Since KB963027 was installed during an automatic update on 15 April
>>>>> 2009,
>>>>> I have been unable to signi in on the Adobe Dreamweaver forums login
>>>>> page
>>>>> (got to http://forums.adobe.com/index.jspa, select Dreamweaver and
>>>>> then
>>>>> enter a username and password.)
>>>>> IE7 will no longer allow me to enter any information in the password
>>>>> field,
>>>>> and contiuously shows the egg timer, despite stating done aat the
>>>>> bottom
>>>>> of
>>>>> the page.
>>>>>
>>>>> I can access and log in on all the other browsers on my system, so I
>>>>> must
>>>>> put this down to IE7 or Adobe.
>>>>> Has anyone else had any problems with this?
>>>>>
>>>>> Howard Walker

No - I was not prompted to re-boot. Most times updates install without the
need to re-boot. I had rebooted though between the update and using the
machine the next day, so it may not have been due to the update that the
problem occurred.
It seemed odd that I could use other browsers to access the site. I have
three available that I use when testing web sites that I write. Must have
been just a quirk.

Best wishes
Howard

"PA Bear [MS MVP]" wrote:

> YW & thanks for your feedback. Assisting you here was no trouble at all,
> Howard.
>
> Had you not rebooted (and/or were you not prompted to reboot) after you'd
> installed KB963027 and the rest of the Apr-09 updates on the 15th?
>
> Howard Walker 635 wrote:
> > Having tested it again tonight, it now works OK again - I must assume that
> > re-booting the machine has cleared whatever the problem was.
> > Thanks for your help and sorry to trouble you.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Thank you.
> >>
> >> 1. Does the behavior persist if you start IE in No Add-ons mode? To
> >> start
> >> IE in No Add-ons mode:
> >>
> >> => Right-click on the blue IE desktop icon and select Start without
> >> Add-ons; or
> >>
> >> => Start | (All) Programs | Accessories | System Tools | Internet
> >> Explorer (No add-ons).
> >>
> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>
> >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> >> http://support.microsoft.com/kb/923737 <= Read before using!
> >>
> >> 3. Does the behavior persist if you boot into Safe Mode with Networking?
> >> [Careful! Only remain in Safe Mode just long enough to test!]
> >>
> >> 4a. What anti-virus application or security suite is installed, is your
> >> subscription current, and is it supported in IE8? What anti-spyware
> >> applications (other than Defender)? What third-party firewall (if any)?
> >>
> >> 4b. Has a Norton or McAfee application ever been installed on this
> >> machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >> 5. If still no joy and before uninstalling KB963027 (which I would NOT
> >> recommend)...
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB999999).
> >>
> >> If your problem relates to a Cumulative Security Update for IE, call the
> >> above number and ask to be transferred to the "Consumer IE queue" (which
> >> is
> >> 47830).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >>
> >> Howard Walker 635 wrote:
> >>> Sorry about that - I should have known.
> >>>
> >>> Windows XP Service pack 3 fully updated with all patches.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1)
> >>>> when
> >>>> posting to this newsgroup.
> >>>>
> >>>> Howard Walker 635 wrote:
> >>>>> Since KB963027 was installed during an automatic update on 15 April
> >>>>> 2009,
> >>>>> I have been unable to signi in on the Adobe Dreamweaver forums login
> >>>>> page
> >>>>> (got to http://forums.adobe.com/index.jspa, select Dreamweaver and
> >>>>> then
> >>>>> enter a username and password.)
> >>>>> IE7 will no longer allow me to enter any information in the password
> >>>>> field,
> >>>>> and contiuously shows the egg timer, despite stating done aat the
> >>>>> bottom
> >>>>> of
> >>>>> the page.
> >>>>>
> >>>>> I can access and log in on all the other browsers on my system, so I
> >>>>> must
> >>>>> put this down to IE7 or Adobe.
> >>>>> Has anyone else had any problems with this?
> >>>>>
> >>>>> Howard Walker
>
>

Something was definitely amiss then: The install process for KB963027 (and
several other of the Apr-09 updates for WinXP SP3) requires a reboot, even
if IE wasn't running in the background when it was installed.

How is Automatic Updates configured on your machine: Automatic; Download but
Notify; or Notify Only (pick one)?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~PA Bear

Howard Walker 635 wrote:
> No - I was not prompted to re-boot. Most times updates install without the
> need to re-boot. I had rebooted though between the update and using the
> machine the next day, so it may not have been due to the update that the
> problem occurred.
> It seemed odd that I could use other browsers to access the site. I have
> three available that I use when testing web sites that I write. Must have
> been just a quirk.
>
> "PA Bear [MS MVP]" wrote:
>> YW & thanks for your feedback. Assisting you here was no trouble at all,
>> Howard.
>>
>> Had you not rebooted (and/or were you not prompted to reboot) after you'd
>> installed KB963027 and the rest of the Apr-09 updates on the 15th?
>>
>> Howard Walker 635 wrote:
>>> Having tested it again tonight, it now works OK again - I must assume
>>> that
>>> re-booting the machine has cleared whatever the problem was.
>>> Thanks for your help and sorry to trouble you.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Thank you.
>>>>
>>>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>>>> start
>>>> IE in No Add-ons mode:
>>>>
>>>> => Right-click on the blue IE desktop icon and select Start without
>>>> Add-ons; or
>>>>
>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>> Explorer (No add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>>
>>>> 3. Does the behavior persist if you boot into Safe Mode with
>>>> Networking?
>>>> [Careful! Only remain in Safe Mode just long enough to test!]
>>>>
>>>> 4a. What anti-virus application or security suite is installed, is your
>>>> subscription current, and is it supported in IE8? What anti-spyware
>>>> applications (other than Defender)? What third-party firewall (if
>>>> any)?
>>>>
>>>> 4b. Has a Norton or McAfee application ever been installed on this
>>>> machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> 5. If still no joy and before uninstalling KB963027 (which I would NOT
>>>> recommend)...
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB999999).
>>>>
>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>> the
>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>> (which
>>>> is
>>>> 47830).
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through
>>>> your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>> Howard Walker 635 wrote:
>>>>> Sorry about that - I should have known.
>>>>>
>>>>> Windows XP Service pack 3 fully updated with all patches.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1)
>>>>>> when
>>>>>> posting to this newsgroup.
>>>>>>
>>>>>> Howard Walker 635 wrote:
>>>>>>> Since KB963027 was installed during an automatic update on 15 April
>>>>>>> 2009,
>>>>>>> I have been unable to signi in on the Adobe Dreamweaver forums
>>>>>>> login
>>>>>>> page
>>>>>>> (got to http://forums.adobe.com/index.jspa, select Dreamweaver and
>>>>>>> then
>>>>>>> enter a username and password.)
>>>>>>> IE7 will no longer allow me to enter any information in the password
>>>>>>> field,
>>>>>>> and contiuously shows the egg timer, despite stating done aat the
>>>>>>> bottom
>>>>>>> of
>>>>>>> the page.
>>>>>>>
>>>>>>> I can access and log in on all the other browsers on my system, so I
>>>>>>> must
>>>>>>> put this down to IE7 or Adobe.
>>>>>>> Has anyone else had any problems with this?
>>>>>>>
>>>>>>> Howard Walker

"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
> posting to this newsgroup.
>
> Howard Walker 635 wrote:
> > Since KB963027 was installed during an automatic update on 15 April 2009,
> > I
> > have been unable to signi in on the Adobe Dreamweaver forums login page
> > (got to http://forums.adobe.com/index.jspa, select Dreamweaver and then
> > enter a username and password.)
> > IE7 will no longer allow me to enter any information in the password
> > field,
> > and contiuously shows the egg timer, despite stating done aat the bottom
> > of
> > the page.
> >
> > I can access and log in on all the other browsers on my system, so I must
> > put this down to IE7 or Adobe.
> > Has anyone else had any problems with this?
> >
> > Howard Walker
>
> I have a similar problem, in that after this KB963027 update ran Windows Explorer 7 has stopped running. My computer sees I am connected to the internet but IE will not go anywhere - I get a page cannot be displayed error for every site. Firefox continues to work. If I uninstall the update IE works fine

I am running Windows Vista Home Premium SP1 on an HP computer with an AMD
Athalon 5600+. Evidently IE 8 has this updated in it, because when I tried
updating to IE 8 I had the same problem and had to back out of the upgrade.

> I am a help desk admin for a small company...

I see...

See the "How to obtain help..." section of
http://support.microsoft.com/kb/963027.

There's no way in the /world/ that you want to block this or any other
critical security update!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


MPayne31 wrote:
> I am a help desk admin for a small company running XP Pro with IE6 and
> IE7 browsers. Recently computers with KB963027 have been unable to
> access internal servers as the pop-up login box is not appearing. If I
> VPN into our network, the pop-up box appears. Computers without this IE
> update are not experiencing this issue.
>
> Is there a fix other than uninstalling and blocking this update?