KB967715 presented repeatedly as a new update

I have a computer running Windows XP, Service Pack 3. I have automatic
notification of updates turned on. A few days ago, Windows prompted me to
download some updates including KB967715. All of the updates installed
successfully. But Windows has repeatedly asked me to install the KB967715
update again. I have tried again, twice, but it persists in presenting it as
a new update.

When I look at my update history, all three installs of KB967715 are listed,
and all of them are listed as being successful.

I think there must be some failure in the installation, though, because I
have another computer also running XP SP 3, and when I installed this update
on that computer, Windows prompted me to reboot. On this computer--the one
I'm having difficulty with--Windows has never prompted me to reboot after
completing the installation. I have rebooted, but each time I do, the
notification pops up again that I need to install this same update.

Okay, I finally got the update to install successfully. In case this helps
anyone else, I installed it in Safe Mode following the instructions in this
Help and Support article:

http://support.microsoft.com/kb/910339

(scroll down to "Method 3" under "Troubleshoot the Problem")

"Ziff" wrote:

> I have a computer running Windows XP, Service Pack 3. I have automatic
> notification of updates turned on. A few days ago, Windows prompted me to
> download some updates including KB967715. All of the updates installed
> successfully. But Windows has repeatedly asked me to install the KB967715
> update again. I have tried again, twice, but it persists in presenting it as
> a new update.
>
> When I look at my update history, all three installs of KB967715 are listed,
> and all of them are listed as being successful.
>
> I think there must be some failure in the installation, though, because I
> have another computer also running XP SP 3, and when I installed this update
> on that computer, Windows prompted me to reboot. On this computer--the one
> I'm having difficulty with--Windows has never prompted me to reboot after
> completing the installation. I have rebooted, but each time I do, the
> notification pops up again that I need to install this same update.

Thanks Ziff.......worked perfectly this time!!

"Ziff" wrote:

> I have a computer running Windows XP, Service Pack 3. I have automatic
> notification of updates turned on. A few days ago, Windows prompted me to
> download some updates including KB967715. All of the updates installed
> successfully. But Windows has repeatedly asked me to install the KB967715
> update again. I have tried again, twice, but it persists in presenting it as
> a new update.
>
> When I look at my update history, all three installs of KB967715 are listed,
> and all of them are listed as being successful.
>
> I think there must be some failure in the installation, though, because I
> have another computer also running XP SP 3, and when I installed this update
> on that computer, Windows prompted me to reboot. On this computer--the one
> I'm having difficulty with--Windows has never prompted me to reboot after
> completing the installation. I have rebooted, but each time I do, the
> notification pops up again that I need to install this same update.

I am also having the same problem with the KB967715 update. I've installed it
at least ten times and the log says so. How to I get the shield to disappear
each time I start my computer?

Chuck_Mtl

"John" wrote:

> Thanks Ziff.......worked perfectly this time!!
>
> "Ziff" wrote:
>
> > I have a computer running Windows XP, Service Pack 3. I have automatic
> > notification of updates turned on. A few days ago, Windows prompted me to
> > download some updates including KB967715. All of the updates installed
> > successfully. But Windows has repeatedly asked me to install the KB967715
> > update again. I have tried again, twice, but it persists in presenting it as
> > a new update.
> >
> > When I look at my update history, all three installs of KB967715 are listed,
> > and all of them are listed as being successful.
> >
> > I think there must be some failure in the installation, though, because I
> > have another computer also running XP SP 3, and when I installed this update
> > on that computer, Windows prompted me to reboot. On this computer--the one
> > I'm having difficulty with--Windows has never prompted me to reboot after
> > completing the installation. I have rebooted, but each time I do, the
> > notification pops up again that I need to install this same update.

Double-clicked on the yellow shield icon > select Custom > uncheck the
update> check the check box in the pop-up that says something like "Don't ask
this update anymore"

Hope this helps.

"Chuck_Mtl" wrote:

> I am also having the same problem with the KB967715 update. I've installed it
> at least ten times and the log says so. How to I get the shield to disappear
> each time I start my computer?
>
> Chuck_Mtl
>
> "John" wrote:
>
> > Thanks Ziff.......worked perfectly this time!!
> >
> > "Ziff" wrote:
> >
> > > I have a computer running Windows XP, Service Pack 3. I have automatic
> > > notification of updates turned on. A few days ago, Windows prompted me to
> > > download some updates including KB967715. All of the updates installed
> > > successfully. But Windows has repeatedly asked me to install the KB967715
> > > update again. I have tried again, twice, but it persists in presenting it as
> > > a new update.
> > >
> > > When I look at my update history, all three installs of KB967715 are listed,
> > > and all of them are listed as being successful.
> > >
> > > I think there must be some failure in the installation, though, because I
> > > have another computer also running XP SP 3, and when I installed this update
> > > on that computer, Windows prompted me to reboot. On this computer--the one
> > > I'm having difficulty with--Windows has never prompted me to reboot after
> > > completing the installation. I have rebooted, but each time I do, the
> > > notification pops up again that I need to install this same update.

"itsnotec2bme" wrote:

> Double-clicked on the yellow shield icon > select Custom > uncheck the
> update> check the check box in the pop-up that says something like "Don't ask
> this update anymore"
>
> Hope this helps.
>
> "Chuck_Mtl" wrote:
>
> > I am also having the same problem with the KB967715 update. I've installed it
> > at least ten times and the log says so. How to I get the shield to disappear
> > each time I start my computer?
> >
> > Chuck_Mtl
> >
> > "John" wrote:
> >
> > > Thanks Ziff.......worked perfectly this time!!
> > >
> > > "Ziff" wrote:
> > >
> > > > I have a computer running Windows XP, Service Pack 3. I have automatic
> > > > notification of updates turned on. A few days ago, Windows prompted me to
> > > > download some updates including KB967715. All of the updates installed
> > > > successfully. But Windows has repeatedly asked me to install the KB967715
> > > > update again. I have tried again, twice, but it persists in presenting it as
> > > > a new update.
> > > >
> > > > When I look at my update history, all three installs of KB967715 are listed,
> > > > and all of them are listed as being successful.
> > > >
> > > > I think there must be some failure in the installation, though, because I
> > > > have another computer also running XP SP 3, and when I installed this update
> > > > on that computer, Windows prompted me to reboot. On this computer--the one
> > > > I'm having difficulty with--Windows has never prompted me to reboot after
> > > > completing the installation. I have rebooted, but each time I do, the
> > > > notification pops up again that I need to install this same update.

I'm having the same problem. going to try "itsnotec2beme solution

My computer has hung the last 4 times I tried to close with the message that
it is installing a downloaded update and it is this update that it is trying
to install. All 4 installations are reported to have successfully been
installed, just as the other folk here. I could not find where this download
was saved so I could not install it myself from the safe mode. I used
'search' and the KB967715 download was not found. I clicked on the download
website listed in this message and cannot find how to save this download.
Sorry to be so dumb. Please help.
--
Thank you for any help.


"Ziff" wrote:

> I have a computer running Windows XP, Service Pack 3. I have automatic
> notification of updates turned on. A few days ago, Windows prompted me to
> download some updates including KB967715. All of the updates installed
> successfully. But Windows has repeatedly asked me to install the KB967715
> update again. I have tried again, twice, but it persists in presenting it as
> a new update.
>
> When I look at my update history, all three installs of KB967715 are listed,
> and all of them are listed as being successful.
>
> I think there must be some failure in the installation, though, because I
> have another computer also running XP SP 3, and when I installed this update
> on that computer, Windows prompted me to reboot. On this computer--the one
> I'm having difficulty with--Windows has never prompted me to reboot after
> completing the installation. I have rebooted, but each time I do, the
> notification pops up again that I need to install this same update.

"Dick" wrote:

>
>
> "itsnotec2bme" wrote:
>
> > Double-clicked on the yellow shield icon > select Custom > uncheck the
> > update> check the check box in the pop-up that says something like "Don't ask
> > this update anymore"
> >
> > Hope this helps.
> >
> > "Chuck_Mtl" wrote:
> >
> > > I am also having the same problem with the KB967715 update. I've installed it
> > > at least ten times and the log says so. How to I get the shield to disappear
> > > each time I start my computer?
> > >
> > > Chuck_Mtl
> > >
> > > "John" wrote:
> > >
> > > > Thanks Ziff.......worked perfectly this time!!
> > > >
> > > > "Ziff" wrote:
> > > >
> > > > > I have a computer running Windows XP, Service Pack 3. I have automatic
> > > > > notification of updates turned on. A few days ago, Windows prompted me to
> > > > > download some updates including KB967715. All of the updates installed
> > > > > successfully. But Windows has repeatedly asked me to install the KB967715
> > > > > update again. I have tried again, twice, but it persists in presenting it as
> > > > > a new update.
> > > > >
> > > > > When I look at my update history, all three installs of KB967715 are listed,
> > > > > and all of them are listed as being successful.
> > > > >
> > > > > I think there must be some failure in the installation, though, because I
> > > > > have another computer also running XP SP 3, and when I installed this update
> > > > > on that computer, Windows prompted me to reboot. On this computer--the one
> > > > > I'm having difficulty with--Windows has never prompted me to reboot after
> > > > > completing the installation. I have rebooted, but each time I do, the
> > > > > notification pops up again that I need to install this same update.
>
> I'm having the same problem. going to try "itsnotec2beme solution

Got the shield again today,and followed "itsnotec2beme" suggestion. Shield
has disappeared.Hope its permanent for this issue. Will have to wait and see
if M.S. Gurus come up with a fix.

I do not get the yellow shield in the system tray - it only shows up when I
select start>shut down. Any other ideas?

"Dick" wrote:

>
>
> "Dick" wrote:
>
> >
> >
> > "itsnotec2bme" wrote:
> >
> > > Double-clicked on the yellow shield icon > select Custom > uncheck the
> > > update> check the check box in the pop-up that says something like "Don't ask
> > > this update anymore"
> > >
> > > Hope this helps.
> > >
> > > "Chuck_Mtl" wrote:
> > >
> > > > I am also having the same problem with the KB967715 update. I've installed it
> > > > at least ten times and the log says so. How to I get the shield to disappear
> > > > each time I start my computer?
> > > >
> > > > Chuck_Mtl
> > > >
> > > > "John" wrote:
> > > >
> > > > > Thanks Ziff.......worked perfectly this time!!
> > > > >
> > > > > "Ziff" wrote:
> > > > >
> > > > > > I have a computer running Windows XP, Service Pack 3. I have automatic
> > > > > > notification of updates turned on. A few days ago, Windows prompted me to
> > > > > > download some updates including KB967715. All of the updates installed
> > > > > > successfully. But Windows has repeatedly asked me to install the KB967715
> > > > > > update again. I have tried again, twice, but it persists in presenting it as
> > > > > > a new update.
> > > > > >
> > > > > > When I look at my update history, all three installs of KB967715 are listed,
> > > > > > and all of them are listed as being successful.
> > > > > >
> > > > > > I think there must be some failure in the installation, though, because I
> > > > > > have another computer also running XP SP 3, and when I installed this update
> > > > > > on that computer, Windows prompted me to reboot. On this computer--the one
> > > > > > I'm having difficulty with--Windows has never prompted me to reboot after
> > > > > > completing the installation. I have rebooted, but each time I do, the
> > > > > > notification pops up again that I need to install this same update.
> >
> > I'm having the same problem. going to try "itsnotec2beme solution
>
> Got the shield again today,and followed "itsnotec2beme" suggestion. Shield
> has disappeared.Hope its permanent for this issue. Will have to wait and see
> if M.S. Gurus come up with a fix.

have same problem, tried to double click shield, no success, will try again
when shield shows up

"darbfred" wrote:

> I do not get the yellow shield in the system tray - it only shows up when I
> select start>shut down. Any other ideas?
>
> "Dick" wrote:
>
> >
> >
> > "Dick" wrote:
> >
> > >
> > >
> > > "itsnotec2bme" wrote:
> > >
> > > > Double-clicked on the yellow shield icon > select Custom > uncheck the
> > > > update> check the check box in the pop-up that says something like "Don't ask
> > > > this update anymore"
> > > >
> > > > Hope this helps.
> > > >
> > > > "Chuck_Mtl" wrote:
> > > >
> > > > > I am also having the same problem with the KB967715 update. I've installed it
> > > > > at least ten times and the log says so. How to I get the shield to disappear
> > > > > each time I start my computer?
> > > > >
> > > > > Chuck_Mtl
> > > > >
> > > > > "John" wrote:
> > > > >
> > > > > > Thanks Ziff.......worked perfectly this time!!
> > > > > >
> > > > > > "Ziff" wrote:
> > > > > >
> > > > > > > I have a computer running Windows XP, Service Pack 3. I have automatic
> > > > > > > notification of updates turned on. A few days ago, Windows prompted me to
> > > > > > > download some updates including KB967715. All of the updates installed
> > > > > > > successfully. But Windows has repeatedly asked me to install the KB967715
> > > > > > > update again. I have tried again, twice, but it persists in presenting it as
> > > > > > > a new update.
> > > > > > >
> > > > > > > When I look at my update history, all three installs of KB967715 are listed,
> > > > > > > and all of them are listed as being successful.
> > > > > > >
> > > > > > > I think there must be some failure in the installation, though, because I
> > > > > > > have another computer also running XP SP 3, and when I installed this update
> > > > > > > on that computer, Windows prompted me to reboot. On this computer--the one
> > > > > > > I'm having difficulty with--Windows has never prompted me to reboot after
> > > > > > > completing the installation. I have rebooted, but each time I do, the
> > > > > > > notification pops up again that I need to install this same update.
> > >
> > > I'm having the same problem. going to try "itsnotec2beme solution
> >
> > Got the shield again today,and followed "itsnotec2beme" suggestion. Shield
> > has disappeared.Hope its permanent for this issue. Will have to wait and see
> > if M.S. Gurus come up with a fix.