KB969897 error on Vista + IE8

Dear all,

I found that KB969897 could not install on my Vista SP1 + IE8 using Windows
Update. It returns error code 80073712.

I tried manually downloading the MSP package from Microsoft Downloads, but
it fails to install as well.

I also tried running "sfc /scannow" as instructed in KB931712
(http://support.microsoft.com/default.aspx/kb/931712) but the problem
persists.

I've read dak's thread, but it seems not applicable to my case.

Here are the details:

OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
Error Code: 80073712

Attached please find part of the WindowsUpdate.log that contains the error
log.

Any help would be appreciated.

Thank you very much.

Thanks for beginning your own, new thread!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969897).

LOOK!!=> If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

[You may be seeing the effects of a hijackware infection.]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net



Small Potato wrote:
> I found that KB969897 could not install on my Vista SP1 + IE8 using
> Windows
> Update. It returns error code 80073712.
>
> I tried manually downloading the MSP package from Microsoft Downloads, but
> it fails to install as well.
>
> I also tried running "sfc /scannow" as instructed in KB931712
> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
> persists.
>
> I've read dak's thread, but it seems not applicable to my case.
>
> Here are the details:
>
> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
> Error Code: 80073712
>
> Attached please find part of the WindowsUpdate.log that contains the error
> log.
>
> Any help would be appreciated.
>
> Thank you very much.

"Small Potato" <> wrote in message
news:#...
> Dear all,
>
> I found that KB969897 could not install on my Vista SP1 + IE8 using
> Windows
> Update. It returns error code 80073712.
>
> I tried manually downloading the MSP package from Microsoft Downloads, but
> it fails to install as well.
>
> I also tried running "sfc /scannow" as instructed in KB931712
> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
> persists.
>
> I've read dak's thread, but it seems not applicable to my case.
>
> Here are the details:
>
> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
> Error Code: 80073712
>
> Attached please find part of the WindowsUpdate.log that contains the error
> log.
>
> Any help would be appreciated.
>
> Thank you very much.
>


I had the exact same error.

Did SFC say it could not fix some of the components?

Delete C:\Windows\Logs\CBS\CBS.log ( a persistant copy is stored in
CBS.persist.log)

And run SFC again, it will generate a new CBS.log.

findstr /c:verify "c:\windows\cbs\cbs.log"

You might get an output that looks something like this...

2009-05-28 15:29:18, Info CSI 00000020 [SR] Cannot
verify component files for 47d652ab5793a577a5646cdc3ca7f4
8214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope =
1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
neutral, PublicKey neutral, manifest may be damaged (FALSE)
2009-05-28 15:29:39, Info CSI 00000049 [SR] Cannot
verify component files for f2eff7c739b1b3ff76131886093b70
6819, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope =
1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
neutral, PublicKey neutral, manifest may be damaged (FALSE)
2009-05-28 15:32:50, Info CSI 000001b8 [SR] Cannot
verify component files for Microsoft-Windows-OESpamfilter
..18214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope
= 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e3
me neutral, PublicKey neutral, manifest may be damaged (TRUE)
2009-05-28 15:35:17, Info CSI 00000228 [SR] Cannot
verify component files for 47d652ab5793a577a5646cdc3ca7f4
8214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope =
1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
neutral, PublicKey neutral, manifest may be damaged (FALSE)
2009-05-28 15:35:17, Info CSI 00000229 [SR] Cannot
verify component files for f2eff7c739b1b3ff76131886093b70
6819, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope =
1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
neutral, PublicKey neutral, manifest may be damaged (FALSE)
2009-05-28 15:35:17, Info CSI 0000022a [SR] Cannot
verify component files for Microsoft-Windows-OESpamfilter
..18214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope
= 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e3
me neutral, PublicKey neutral, manifest may be damaged (TRUE)


If you can post the output from findstr, that would help.

error code 80073712

Do method 2 (Since your OS is Windows Vista SP1 Traditional Chinese )
http://support.microsoft.com/kb/931712

You cannot install some updates or programs
http://support.microsoft.com/kb/822798

Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the failed downloads/installs.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093



--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Small Potato" <> wrote in message
news:%...
> Dear all,
>
> I found that KB969897 could not install on my Vista SP1 + IE8 using Windows
> Update. It returns error code 80073712.
>
> I tried manually downloading the MSP package from Microsoft Downloads, but
> it fails to install as well.
>
> I also tried running "sfc /scannow" as instructed in KB931712
> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
> persists.
>
> I've read dak's thread, but it seems not applicable to my case.
>
> Here are the details:
>
> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
> Error Code: 80073712
>
> Attached please find part of the WindowsUpdate.log that contains the error
> log.
>
> Any help would be appreciated.
>
> Thank you very much.
>

See also Aaron Stebner's explanation of this code for .NET updates...

http://social.msdn.microsoft.com/for...b-233e4fd053f9

(Microsoft search for
(0x3712 OR 3712 OR 14098) (MSFT OR MVP)
)


He points to the Check SUR tool for Vista users:

http://support.microsoft.com/kb/947821



FYI

Robert
---


"Peter Foldes" <> wrote in message news:...
> error code 80073712
>
> Do method 2 (Since your OS is Windows Vista SP1 Traditional Chinese )
> http://support.microsoft.com/kb/931712
>
> You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the failed downloads/installs.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Small Potato" <> wrote in message news:%...
>> Dear all,
>>
>> I found that KB969897 could not install on my Vista SP1 + IE8 using Windows
>> Update. It returns error code 80073712.
>>
>> I tried manually downloading the MSP package from Microsoft Downloads, but
>> it fails to install as well.
>>
>> I also tried running "sfc /scannow" as instructed in KB931712
>> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
>> persists.
>>
>> I've read dak's thread, but it seems not applicable to my case.
>>
>> Here are the details:
>>
>> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
>> Error Code: 80073712
>>
>> Attached please find part of the WindowsUpdate.log that contains the error
>> log.
>>
>> Any help would be appreciated.
>>
>> Thank you very much.
>>
>

"Robert Aldwinckle" <> wrote in message
news:...
> See also Aaron Stebner's explanation of this code for .NET updates...
>
> http://social.msdn.microsoft.com/for...b-233e4fd053f9
>
> (Microsoft search for
> (0x3712 OR 3712 OR 14098) (MSFT OR MVP)
> )
>
>
> He points to the Check SUR tool for Vista users:
>
> http://support.microsoft.com/kb/947821
>
>
>
> FYI
>
> Robert
> ---
>
>
> "Peter Foldes" <> wrote in message
> news:...
>> error code 80073712
>>
>> Do method 2 (Since your OS is Windows Vista SP1 Traditional Chinese )
>> http://support.microsoft.com/kb/931712
>>
>> You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the failed downloads/installs.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>>
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Small Potato" <> wrote in message
>> news:%...
>>> Dear all,
>>>
>>> I found that KB969897 could not install on my Vista SP1 + IE8 using
>>> Windows
>>> Update. It returns error code 80073712.
>>>
>>> I tried manually downloading the MSP package from Microsoft Downloads,
>>> but
>>> it fails to install as well.
>>>
>>> I also tried running "sfc /scannow" as instructed in KB931712
>>> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
>>> persists.
>>>
>>> I've read dak's thread, but it seems not applicable to my case.
>>>
>>> Here are the details:
>>>
>>> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
>>> Error Code: 80073712
>>>
>>> Attached please find part of the WindowsUpdate.log that contains the
>>> error
>>> log.
>>>
>>> Any help would be appreciated.
>>>
>>> Thank you very much.
>>>
>>
>
>

I got this same exact error when I tried installing SP2 for Vista. Tried
SUR tool and came back and said I was clean, but SP2 still would not
install.

I used SFC and the CBS.log to locate the problem. Went into the registry
and deleted the keys (exported before deletion) pointing to components SFC
could not repair. Re-ran SFC, no problem. Ran SP2 install... it installed,
no problems.

I am running Vista with SP2 now, end of story.

Hi Tae Song,

I have followed your instructions and here is the result:

2009-06-15 18:46:01, Info CSI 000000c1 [SR] Cannot
verify component files for
Microsoft-Windows-IE-PluggableHandlersAndSecurityZones, Version =
8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral, manifest may be damaged (TRUE)
2009-06-15 18:50:56, Info CSI 000001b6 [SR] Cannot
verify component files for
Microsoft-Windows-IE-PluggableHandlersAndSecurityZones, Version =
8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral, manifest may be damaged (TRUE)

Any suggestions would be welcome.

Thank you very much.

"Tae Song" <> ¦b¶l¥ó±i¶K¤º®e¥D¦®
21BF883C-F9E9-4399-9EA6- ¤¤¼¶¼g...
>
> "Small Potato" <> wrote in message
> news:#...
>> Dear all,
>>
>> I found that KB969897 could not install on my Vista SP1 + IE8 using
>> Windows
>> Update. It returns error code 80073712.
>>
>> I tried manually downloading the MSP package from Microsoft Downloads,
>> but
>> it fails to install as well.
>>
>> I also tried running "sfc /scannow" as instructed in KB931712
>> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
>> persists.
>>
>> I've read dak's thread, but it seems not applicable to my case.
>>
>> Here are the details:
>>
>> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
>> Error Code: 80073712
>>
>> Attached please find part of the WindowsUpdate.log that contains the
>> error
>> log.
>>
>> Any help would be appreciated.
>>
>> Thank you very much.
>>
>
>
> I had the exact same error.
>
> Did SFC say it could not fix some of the components?
>
> Delete C:\Windows\Logs\CBS\CBS.log ( a persistant copy is stored in
> CBS.persist.log)
>
> And run SFC again, it will generate a new CBS.log.
>
> findstr /c:verify "c:\windows\cbs\cbs.log"
>
> You might get an output that looks something like this...
>
> 2009-05-28 15:29:18, Info CSI 00000020 [SR] Cannot
> verify component files for 47d652ab5793a577a5646cdc3ca7f4
> 8214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope
> = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
> neutral, PublicKey neutral, manifest may be damaged (FALSE)
> 2009-05-28 15:29:39, Info CSI 00000049 [SR] Cannot
> verify component files for f2eff7c739b1b3ff76131886093b70
> 6819, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope
> = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
> neutral, PublicKey neutral, manifest may be damaged (FALSE)
> 2009-05-28 15:32:50, Info CSI 000001b8 [SR] Cannot
> verify component files for Microsoft-Windows-OESpamfilter
> .18214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e3
> me neutral, PublicKey neutral, manifest may be damaged (TRUE)
> 2009-05-28 15:35:17, Info CSI 00000228 [SR] Cannot
> verify component files for 47d652ab5793a577a5646cdc3ca7f4
> 8214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope
> = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
> neutral, PublicKey neutral, manifest may be damaged (FALSE)
> 2009-05-28 15:35:17, Info CSI 00000229 [SR] Cannot
> verify component files for f2eff7c739b1b3ff76131886093b70
> 6819, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope
> = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
> neutral, PublicKey neutral, manifest may be damaged (FALSE)
> 2009-05-28 15:35:17, Info CSI 0000022a [SR] Cannot
> verify component files for Microsoft-Windows-OESpamfilter
> .18214, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e3
> me neutral, PublicKey neutral, manifest may be damaged (TRUE)
>
>
> If you can post the output from findstr, that would help.

Hi Robert,

In fact, SUR was pushed to my machine as a Windows Update as well. It ran
successfully and said my machine has 19 errors (CSI Manifest Missing). But I
am not sure what to do further.

Any suggestions?

Thank you.

"Robert Aldwinckle" <> ¦b¶l¥ó±i¶K¤º®e¥D¦®
¤¤¼¶¼g...
> See also Aaron Stebner's explanation of this code for .NET updates...
>
> http://social.msdn.microsoft.com/for...b-233e4fd053f9
>
> (Microsoft search for
> (0x3712 OR 3712 OR 14098) (MSFT OR MVP)
> )
>
>
> He points to the Check SUR tool for Vista users:
>
> http://support.microsoft.com/kb/947821
>
>
>
> FYI
>
> Robert
> ---
>
>
> "Peter Foldes" <> wrote in message
> news:...
>> error code 80073712
>>
>> Do method 2 (Since your OS is Windows Vista SP1 Traditional Chinese )
>> http://support.microsoft.com/kb/931712
>>
>> You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the failed downloads/installs.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>>
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Small Potato" <> wrote in message
>> news:%...
>>> Dear all,
>>>
>>> I found that KB969897 could not install on my Vista SP1 + IE8 using
>>> Windows
>>> Update. It returns error code 80073712.
>>>
>>> I tried manually downloading the MSP package from Microsoft Downloads,
>>> but
>>> it fails to install as well.
>>>
>>> I also tried running "sfc /scannow" as instructed in KB931712
>>> (http://support.microsoft.com/default.aspx/kb/931712) but the problem
>>> persists.
>>>
>>> I've read dak's thread, but it seems not applicable to my case.
>>>
>>> Here are the details:
>>>
>>> OS: Windows Vista SP1 Traditional Chinese (Hong Kong) with IE8
>>> Error Code: 80073712
>>>
>>> Attached please find part of the WindowsUpdate.log that contains the
>>> error
>>> log.
>>>
>>> Any help would be appreciated.
>>>
>>> Thank you very much.
>>>
>>
>
>

"Small Potato" <> wrote in message
news:#...
> Hi Tae Song,
>
> I have followed your instructions and here is the result:
>
> 2009-06-15 18:46:01, Info CSI 000000c1 [SR] Cannot
> verify component files for
> Microsoft-Windows-IE-PluggableHandlersAndSecurityZones, Version =
> 8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
> neutral, TypeName neutral, PublicKey neutral, manifest may be damaged
> (TRUE)
> 2009-06-15 18:50:56, Info CSI 000001b6 [SR] Cannot
> verify component files for
> Microsoft-Windows-IE-PluggableHandlersAndSecurityZones, Version =
> 8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
> neutral, TypeName neutral, PublicKey neutral, manifest may be damaged
> (TRUE)
>
> Any suggestions would be welcome.
>
> Thank you very much.
>


This is strange, I don't see
Microsoft-Windows-IE-PluggableHandlersAndSecurityZones in my registry. I
have IE 8.0 and everthing is updated.

Can you send me the log, I need to see something...

Dear Tae Song,

I have sent the log to you in zip format.

Thanks a lot.

"Tae Song" <> ¦b¶l¥ó±i¶K¤º®e¥D¦®
C90CBCDD-A9C0-452F-934A- ¤¤¼¶¼g...
>
> "Small Potato" <> wrote in message
> news:#...
>> Hi Tae Song,
>>
>> I have followed your instructions and here is the result:
>>
>> 2009-06-15 18:46:01, Info CSI 000000c1 [SR] Cannot
>> verify component files for
>> Microsoft-Windows-IE-PluggableHandlersAndSecurityZones, Version =
>> 8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
>> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
>> neutral, TypeName neutral, PublicKey neutral, manifest may be damaged
>> (TRUE)
>> 2009-06-15 18:50:56, Info CSI 000001b6 [SR] Cannot
>> verify component files for
>> Microsoft-Windows-IE-PluggableHandlersAndSecurityZones, Version =
>> 8.0.6001.18702, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,
>> VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
>> neutral, TypeName neutral, PublicKey neutral, manifest may be damaged
>> (TRUE)
>>
>> Any suggestions would be welcome.
>>
>> Thank you very much.
>>
>
>
> This is strange, I don't see
> Microsoft-Windows-IE-PluggableHandlersAndSecurityZones in my registry. I
> have IE 8.0 and everthing is updated.
>
> Can you send me the log, I need to see something...
>
>