See the "How to obtain help" section of
http://support.microsoft.com/kb/971557
> I just reinstalled Windows XP...
Why and how did you do it?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
JohnD wrote:
> I just reinstalled Windows XP on and HP (Media Center SP3 AMD Athlon 64)
> and
> all is good with a complete windows update EXCEPT I get an error with
> KB971557 update. Can anyone give me a clue what's going on and how to
> resolve this? Thanks in advance!!
>
> The log follows:
>
> [KB971557.log]
> 0.907:
> ================================================== ==============================
> 0.907: 2009/08/14 06:26:58.809 (local)
> 0.907:
> C:\WINDOWS\SoftwareDistribution\Download\cfbf009ad dfb7cfe5af11a88e95f593a\update\update.exe
> (version 6.3.13.0)
> 0.922: Hotfix started with following command line: /si
> /ParentInfo:d93985563a22da4c8cf36bd2acda752c
> 0.922: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 1.110: DoInstallation: CleanPFR failed: 0x2
> 1.125: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 1.125: SetProductTypes: InfProductBuildType=BuildType.IP
> 1.125: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 1.141: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB971557$
> 1.141: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
> 0xe0000102
> 1.172: ref tag c:\windows\system32\sp4.cab does not exist
> 1.172: ref tag c:\windows\system32\sp3.cab does not exist
> 1.172: ref tag c:\windows\system32\sp2.cab does not exist
> 1.172: ref tag c:\windows\system32\sp1.cab does not exist
> 1.172: ref tag c:\windows\system32\driver.cab does not exist
> 1.172: ref tag c:\windows\system32\fp40ext.cab does not exist
> 1.172: ref tag c:\windows\system32\fp40ext1.cab does not exist
> 1.172: ref tag c:\windows\system32\wms4.cab does not exist
> 1.172: ref tag c:\windows\system32\wms41.cab does not exist
> 1.172: ref tag c:\windows\system32\ims.cab does not exist
> 1.172: ref tag c:\windows\system32\ims1.cab does not exist
> 1.172: ref tag c:\windows\system32\ins.cab does not exist
> 1.172: ref tag c:\windows\system32\ins1.cab does not exist
> 1.188: Starting AnalyzeComponents
> 1.188: AnalyzePhaseZero used 0 ticks
> 1.188: No c:\windows\INF\updtblk.inf file.
> 1.188: OEM file scan used 0 ticks
> 1.235: AnalyzePhaseOne: used 47 ticks
> 1.235: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 1.235: AnalyzeComponents: Hotpatching is disabled.
> 1.235: FindFirstFile c:\windows\$hf_mig$\*.*
> 1.250: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.250: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.250: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.250: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.250: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.250: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.266: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.266: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.266: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.266: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.297: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.297: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.297: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.297: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.297: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.297: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.547: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.547: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.547: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.547: KB971557 Setup encountered an error: The update.ver file is not
> correct.
> 1.547: AnalyzeForBranching used 0 ticks.
> 1.547: AnalyzePhaseTwo used 0 ticks
> 1.547: AnalyzePhaseThree used 0 ticks
> 1.547: AnalyzePhaseFive used 0 ticks
> 1.547: AnalyzePhaseSix used 0 ticks
> 1.547: AnalyzeComponents used 359 ticks
> 1.547: Downloading 2 files
> 1.547: bPatchMode = TRUE
> 1.547: Inventory complete: ReturnStatus=0, 406 ticks
> 1.547: Num Ticks for invent : 406
> 1.563: [dumpDownloadTask] Update.exe posting request file to download a
> total of 2828 bytes (2828 bytes in patches and 0 bytes in fallbacks)
> 1.563: dumpDownloadTask returned 0xf200 (more files to download)
> 1.703: KB971557 installation did not complete.
> 1.703: Update.exe extended error code = 0xf200
> 0.672:
> ================================================== ==============================
> 0.672: 2009/08/14 06:28:06.648 (local)
> 0.672:
> C:\WINDOWS\SoftwareDistribution\Download\cfbf009ad dfb7cfe5af11a88e95f593a\update\update.exe
> (version 6.3.13.0)
> 0.672: Hotfix started with following command line: /si
> /ParentInfo:e638c0205b830345889d603875214f98
> 0.672: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 0.719: DoInstallation: CleanPFR failed: 0x2
> 0.719: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> 0.719: SetProductTypes: InfProductBuildType=BuildType.IP
> 0.719: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 0.735: Express: 2,828 bytes were downloaded.
> 0.735: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
> 0.735: KB971557 installation did not complete.
> 0.735: Update.exe extended error code = 0xf201
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