KB973346 want to install over and over again

Hello,

We have a network with 3000 computers en they get there updates with wsus.
But some computers get this update everyday KB973346 over and over again.
This is with about 40 computers.

We dont no the solution. Can someone help us.

Greetings

"denbreeiuh" <> wrote in message
news:4750C841-88C5-422C-B575-...
> Hello,
>
> We have a network with 3000 computers en they get there updates with wsus.
> But some computers get this update everyday KB973346 over and over again.
> This is with about 40 computers.
>
> We dont no the solution. Can someone help us.

The first thing to determine is which of the following apply:

[a] The update installation is failing, so the installation is being
rescheduled for the next day (and failing again).

[b] The update installation is suceeding, but the WUAgent is failing to
recognize that the update has been successfully installed.

Since this update has been out for some time now (since July), and
successfully installed in a large number of instances -- including my own
network -- my inclination is that you're not experiencing [b] above, but
rather [a], and there's a specific issue on those 40 machines that is
interfering with the successful installation of the update.



--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

My Blog: http://onsitechsolutions.spaces.live.com
Microsoft WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

unfortunatly it's option B. The KB973346.log says that its succesfull.

"Lawrence Garvin [MVP]" wrote:

> "denbreeiuh" <> wrote in message
> news:4750C841-88C5-422C-B575-...
> > Hello,
> >
> > We have a network with 3000 computers en they get there updates with wsus.
> > But some computers get this update everyday KB973346 over and over again.
> > This is with about 40 computers.
> >
> > We dont no the solution. Can someone help us.
>
> The first thing to determine is which of the following apply:
>
> [a] The update installation is failing, so the installation is being
> rescheduled for the next day (and failing again).
>
> [b] The update installation is suceeding, but the WUAgent is failing to
> recognize that the update has been successfully installed.
>
> Since this update has been out for some time now (since July), and
> successfully installed in a large number of instances -- including my own
> network -- my inclination is that you're not experiencing [b] above, but
> rather [a], and there's a specific issue on those 40 machines that is
> interfering with the successful installation of the update.
>
>
>
> --
> Lawrence Garvin, M.S., MCITP:EA, MCDBA
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> My Blog: http://onsitechsolutions.spaces.live.com
> Microsoft WSUS Website: http://www.microsoft.com/wsus
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>

"denbreeiuh" <> wrote in message
news:6FDEFF40-702E-4D0C-8326-...

>> > We have a network with 3000 computers en they get there updates with
>> > wsus.
>> > But some computers get this update everyday KB973346 over and over
>> > again.
>> > This is with about 40 computers.

>> The first thing to determine is which of the following apply:
>>
>> [a] The update installation is failing, so the installation is being
>> rescheduled for the next day (and failing again).
>>
>> [b] The update installation is suceeding, but the WUAgent is failing to
>> recognize that the update has been successfully installed.

> unfortunatly it's option B. The KB973346.log says that its succesfull.

Well... shucks.

My conclusion is still the same, though. Because we've not seen any systemic
issues with this update in the three months it's been out, the issue is most
likely something unique with your systems.

I'd suggest this as a first point of attack. Using Add/Remove Programs,
uninstall KB973346 from the system and reboot. Verify there are no residual
traces of KB973346 on the system. Delete the downloaded package from the
%windir%\SoftwareDistribution\Download folder (filename should be
WindowsXP-KB973346-x86.ENU.exe; using DIR <filename> /S you should be able
to find the correct subfolder), and then run wuauclt /detectnow to trigger a
new detection/download of the package. Retry the installation.

--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

My Blog: http://onsitechsolutions.spaces.live.com
Microsoft WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

denbreeiuh wrote:

> unfortunatly it's option B. The KB973346.log says that its succesfull.

I wouldn't take the log's word for it.

Check that KB973346 appears in Add/Remove Programs, and (for Windows XP) that
the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Wind ows
XP\SP4\KB973346\Filelist exists. (What operating system are you running?)

Have you tried installing the update (on one of the affected machines) manually
while booted to Safe Mode?

Harry.

>
> "Lawrence Garvin [MVP]" wrote:
>
>> "denbreeiuh" <> wrote in message
>> news:4750C841-88C5-422C-B575-...
>>> Hello,
>>>
>>> We have a network with 3000 computers en they get there updates with wsus.
>>> But some computers get this update everyday KB973346 over and over again.
>>> This is with about 40 computers.
>>>
>>> We dont no the solution. Can someone help us.
>> The first thing to determine is which of the following apply:
>>
>> [a] The update installation is failing, so the installation is being
>> rescheduled for the next day (and failing again).
>>
>> [b] The update installation is suceeding, but the WUAgent is failing to
>> recognize that the update has been successfully installed.
>>
>> Since this update has been out for some time now (since July), and
>> successfully installed in a large number of instances -- including my own
>> network -- my inclination is that you're not experiencing [b] above, but
>> rather [a], and there's a specific issue on those 40 machines that is
>> interfering with the successful installation of the update.
>>
>>
>>
>> --
>> Lawrence Garvin, M.S., MCITP:EA, MCDBA
>> Principal/CTO, Onsite Technology Solutions, Houston, Texas
>> Microsoft MVP - Software Distribution (2005-2009)
>>
>> My Blog: http://onsitechsolutions.spaces.live.com
>> Microsoft WSUS Website: http://www.microsoft.com/wsus
>> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>>