KB973525

I use automatic updating and the update (Cumulative Security Update for
ActiveX Killbits for Windows Vista (KB973525) has failed 27 times on the
install. I tried downloading this update to my desktop from the Windows
Updates site and then manually run the install. It said that my system
doesn't need it.

I'm confused. Should I just ignore the continuous 'failed' 'failed' 'failed'
that keeps ocurring? I'm by no means a techie. So please bear with me.

I'm using Windows Vista Business SP1 - 32 bit operating system

Thank you all
--
Rizan

See the "How to obtain help" section of
http://support.microsoft.com/kb/973525

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020) in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB973525).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Naz wrote:
> I use automatic updating and the update (Cumulative Security Update for
> ActiveX Killbits for Windows Vista (KB973525) has failed 27 times on the
> install. I tried downloading this update to my desktop from the Windows
> Updates site and then manually run the install. It said that my system
> doesn't need it.
>
> I'm confused. Should I just ignore the continuous 'failed' 'failed'
> 'failed'
> that keeps ocurring? I'm by no means a techie. So please bear with me.
>
> I'm using Windows Vista Business SP1 - 32 bit operating system
>
> Thank you all

Thanks Bear. Called them but still no further ahead. I have 2 Laptops both
with the same operating system. I checked and the update was successful on
one of them so I'm checking to see what changes I made to the other one in
the last 2 weeks. Thanks again.
--
Rizan


"PA Bear [MS MVP]" wrote:

> See the "How to obtain help" section of
> http://support.microsoft.com/kb/973525
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> (and/or 1-866-234-6020) in the United States and in Canada or by contacting
> your local Microsoft subsidiary. There is no-charge for support calls that
> are associated with security updates. When you call, clearly state that
> your problem is related to a Security Update and cite the update's KB number
> (e.g., KB973525).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> Naz wrote:
> > I use automatic updating and the update (Cumulative Security Update for
> > ActiveX Killbits for Windows Vista (KB973525) has failed 27 times on the
> > install. I tried downloading this update to my desktop from the Windows
> > Updates site and then manually run the install. It said that my system
> > doesn't need it.
> >
> > I'm confused. Should I just ignore the continuous 'failed' 'failed'
> > 'failed'
> > that keeps ocurring? I'm by no means a techie. So please bear with me.
> >
> > I'm using Windows Vista Business SP1 - 32 bit operating system
> >
> > Thank you all
>
> .
>

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Naz wrote:
> Thanks Bear. Called them but still no further ahead. I have 2 Laptops both
> with the same operating system. I checked and the update was successful on
> one of them so I'm checking to see what changes I made to the other one in
> the last 2 weeks. Thanks again.
>
>> See the "How to obtain help" section of
>> http://support.microsoft.com/kb/973525
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> (and/or 1-866-234-6020) in the United States and in Canada or by
>> contacting
>> your local Microsoft subsidiary. There is no-charge for support calls
>> that
>> are associated with security updates. When you call, clearly state that
>> your problem is related to a Security Update and cite the update's KB
>> number (e.g., KB973525).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is
>> 47830).
>>
>> Or you can...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> Naz wrote:
>>> I use automatic updating and the update (Cumulative Security Update for
>>> ActiveX Killbits for Windows Vista (KB973525) has failed 27 times on the
>>> install. I tried downloading this update to my desktop from the Windows
>>> Updates site and then manually run the install. It said that my system
>>> doesn't need it.
>>>
>>> I'm confused. Should I just ignore the continuous 'failed' 'failed'
>>> 'failed'
>>> that keeps ocurring? I'm by no means a techie. So please bear with me.
>>>
>>> I'm using Windows Vista Business SP1 - 32 bit operating system
>>>
>>> Thank you all
>>
>> .

Thanks again PA. I'll follow up on these and post after I'm done. Take care
and c ya.
--
Rizan


"PA Bear [MS MVP]" wrote:

> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> Naz wrote:
> > Thanks Bear. Called them but still no further ahead. I have 2 Laptops both
> > with the same operating system. I checked and the update was successful on
> > one of them so I'm checking to see what changes I made to the other one in
> > the last 2 weeks. Thanks again.
> >
> >> See the "How to obtain help" section of
> >> http://support.microsoft.com/kb/973525
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> (and/or 1-866-234-6020) in the United States and in Canada or by
> >> contacting
> >> your local Microsoft subsidiary. There is no-charge for support calls
> >> that
> >> are associated with security updates. When you call, clearly state that
> >> your problem is related to a Security Update and cite the update's KB
> >> number (e.g., KB973525).
> >>
> >> If your problem relates to a Cumulative Security Update for IE, call the
> >> above number and ask to be transferred to the "Consumer IE queue" (which
> >> is
> >> 47830).
> >>
> >> Or you can...
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >> Naz wrote:
> >>> I use automatic updating and the update (Cumulative Security Update for
> >>> ActiveX Killbits for Windows Vista (KB973525) has failed 27 times on the
> >>> install. I tried downloading this update to my desktop from the Windows
> >>> Updates site and then manually run the install. It said that my system
> >>> doesn't need it.
> >>>
> >>> I'm confused. Should I just ignore the continuous 'failed' 'failed'
> >>> 'failed'
> >>> that keeps ocurring? I'm by no means a techie. So please bear with me.
> >>>
> >>> I'm using Windows Vista Business SP1 - 32 bit operating system
> >>>
> >>> Thank you all
> >>
> >> .
>
> .
>