Try this newsgroup instead: microsoft.public.windows.server.security.
See the "How to obtain help" section of
http://support.microsoft.com/kb/978542
For home users (only), no-charge support is available by calling
1-866-PCSAFETY (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700)
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB978542).
Or you can...
Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
Shawn D. wrote:
> I recently tried to install update KB978542 on Windows Server 2003 SP2
> Standard Edition with ISA Server 2004 version 4.0.2167.909 installed.
> After
> the update was installed and I rebooted the Microsoft Firewall service
> would
> not start and I had no Internet connectivity. The service was listed as
> "Starting" and in the System event log we got an event ID of 7022 and the
> description was "The Microsoft Firewall service hung on starting. After I
> uninstalled the update everything worked fine.
>
> Has anyone else with ISA Server experienced this problem? Is there a
> solution by Microsoft?
Linear Mode
