Keep on loosing connection with my IMAP server

Whenever I use Windows Live Mail to check my IMAP server I get an error
message after a while of inactivity.

"Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity."

Isn't there a way I can prevent this? When I use Outlook 2007, Thunderbird
or any other mail client I never get this message.

What does the rest of the error message say. You miss the most crucial part.
t-4-2

"Thomas Thomassen" <> wrote in
message news:7C3CC913-717B-41BE-BF46-...
> Whenever I use Windows Live Mail to check my IMAP server I get an error
> message after a while of inactivity.
>
> "Your server has unexpectedly terminated the connection. Possible causes
> for
> this include server problems, network problems, or a long period of
> inactivity."
>
> Isn't there a way I can prevent this? When I use Outlook 2007, Thunderbird
> or any other mail client I never get this message.

Sorry. Meant to attach that.

---
This IMAP command could not be sent to the server before the connection was
terminated.

Configuration:
Account: Thomthom (thomas)
Server: mail.thomthom.net
User name:
Protocol: IMAP
Port: 143
Secure(SSL): 0
Code: 800ccc0f

---



"t-4-2" wrote:

> What does the rest of the error message say. You miss the most crucial part.
> t-4-2
>
> "Thomas Thomassen" <> wrote in
> message news:7C3CC913-717B-41BE-BF46-...
> > Whenever I use Windows Live Mail to check my IMAP server I get an error
> > message after a while of inactivity.
> >
> > "Your server has unexpectedly terminated the connection. Possible causes
> > for
> > this include server problems, network problems, or a long period of
> > inactivity."
> >
> > Isn't there a way I can prevent this? When I use Outlook 2007, Thunderbird
> > or any other mail client I never get this message.
>

Make sure your antivirus is not configured to scan email.

--
Gary VanderMolen, MS-MVP (Mail)


"Thomas Thomassen" <> wrote in message news:B5A85744-4DA2-4BC7-890A-...
> Sorry. Meant to attach that.
>
> ---
> This IMAP command could not be sent to the server before the connection was
> terminated.
>
> Configuration:
> Account: Thomthom (thomas)
> Server: mail.thomthom.net
> User name:
> Protocol: IMAP
> Port: 143
> Secure(SSL): 0
> Code: 800ccc0f
>
> ---
>
>
>
> "t-4-2" wrote:
>
>> What does the rest of the error message say. You miss the most crucial part.
>> t-4-2
>>
>> "Thomas Thomassen" <> wrote in
>> message news:7C3CC913-717B-41BE-BF46-...
>> > Whenever I use Windows Live Mail to check my IMAP server I get an error
>> > message after a while of inactivity.
>> >
>> > "Your server has unexpectedly terminated the connection. Possible causes
>> > for
>> > this include server problems, network problems, or a long period of
>> > inactivity."
>> >
>> > Isn't there a way I can prevent this? When I use Outlook 2007, Thunderbird
>> > or any other mail client I never get this message.
>>

Thomas,

This is a known bug we are tracking. The bug is most apparent when
connecting to servers that have short default timeouts. If you have access,
you can try changing the timeout limit on the server (I don't know if your
particular server supports this). This won't fix the problem, but it would
hopefully lessen its effect on you.

Thanks for letting us know,
-Kevin Barnes

"Thomas Thomassen" <> wrote in
message news:B5A85744-4DA2-4BC7-890A-...
> Sorry. Meant to attach that.
>
> ---
> This IMAP command could not be sent to the server before the connection
> was
> terminated.
>
> Configuration:
> Account: Thomthom (thomas)
> Server: mail.thomthom.net
> User name:
> Protocol: IMAP
> Port: 143
> Secure(SSL): 0
> Code: 800ccc0f
>
> ---
>
>
>
> "t-4-2" wrote:
>
>> What does the rest of the error message say. You miss the most crucial
>> part.
>> t-4-2
>>
>> "Thomas Thomassen" <> wrote in
>> message news:7C3CC913-717B-41BE-BF46-...
>> > Whenever I use Windows Live Mail to check my IMAP server I get an error
>> > message after a while of inactivity.
>> >
>> > "Your server has unexpectedly terminated the connection. Possible
>> > causes
>> > for
>> > this include server problems, network problems, or a long period of
>> > inactivity."
>> >
>> > Isn't there a way I can prevent this? When I use Outlook 2007,
>> > Thunderbird
>> > or any other mail client I never get this message.
>>

I will try that. Thanks.
Is there any information I can provide which would help in the correction of
this bug?

"Kevin Barnes [MSFT]" wrote:

> Thomas,
>
> This is a known bug we are tracking. The bug is most apparent when
> connecting to servers that have short default timeouts. If you have access,
> you can try changing the timeout limit on the server (I don't know if your
> particular server supports this). This won't fix the problem, but it would
> hopefully lessen its effect on you.
>
> Thanks for letting us know,
> -Kevin Barnes
>
> "Thomas Thomassen" <> wrote in
> message news:B5A85744-4DA2-4BC7-890A-...
> > Sorry. Meant to attach that.
> >
> > ---
> > This IMAP command could not be sent to the server before the connection
> > was
> > terminated.
> >
> > Configuration:
> > Account: Thomthom (thomas)
> > Server: mail.thomthom.net
> > User name:
> > Protocol: IMAP
> > Port: 143
> > Secure(SSL): 0
> > Code: 800ccc0f
> >
> > ---
> >
> >
> >
> > "t-4-2" wrote:
> >
> >> What does the rest of the error message say. You miss the most crucial
> >> part.
> >> t-4-2
> >>
> >> "Thomas Thomassen" <> wrote in
> >> message news:7C3CC913-717B-41BE-BF46-...
> >> > Whenever I use Windows Live Mail to check my IMAP server I get an error
> >> > message after a while of inactivity.
> >> >
> >> > "Your server has unexpectedly terminated the connection. Possible
> >> > causes
> >> > for
> >> > this include server problems, network problems, or a long period of
> >> > inactivity."
> >> >
> >> > Isn't there a way I can prevent this? When I use Outlook 2007,
> >> > Thunderbird
> >> > or any other mail client I never get this message.
> >>
>

Thanks for the feedback Kevin,
Fyi..it also occurs occasionally on this server(msnews.microsoft.com)with the server advanced settings timeout set to maximum.

--
...winston
ms-mvp mail


"Kevin Barnes [MSFT]" <> wrote in message news:...
> Thomas,
>
> This is a known bug we are tracking. The bug is most apparent when connecting to servers that have short default timeouts. If
> you have access, you can try changing the timeout limit on the server (I don't know if your particular server supports this).
> This won't fix the problem, but it would hopefully lessen its effect on you.
>
> Thanks for letting us know,
> -Kevin Barnes
>
> "Thomas Thomassen" <> wrote in message
> news:B5A85744-4DA2-4BC7-890A-...
>> Sorry. Meant to attach that.
>>
>> ---
>> This IMAP command could not be sent to the server before the connection was
>> terminated.
>>
>> Configuration:
>> Account: Thomthom (thomas)
>> Server: mail.thomthom.net
>> User name:
>> Protocol: IMAP
>> Port: 143
>> Secure(SSL): 0
>> Code: 800ccc0f
>>
>> ---
>>
>>
>>
>> "t-4-2" wrote:
>>
>>> What does the rest of the error message say. You miss the most crucial part.
>>> t-4-2
>>>
>>> "Thomas Thomassen" <> wrote in
>>> message news:7C3CC913-717B-41BE-BF46-...
>>> > Whenever I use Windows Live Mail to check my IMAP server I get an error
>>> > message after a while of inactivity.
>>> >
>>> > "Your server has unexpectedly terminated the connection. Possible causes
>>> > for
>>> > this include server problems, network problems, or a long period of
>>> > inactivity."
>>> >
>>> > Isn't there a way I can prevent this? When I use Outlook 2007, Thunderbird
>>> > or any other mail client I never get this message.
>>>

We know enough about this bug that we can reliably reproduce it, so I don't
think we need any more information from you at this time.

Thanks Thomas,
-Kevin Barnes

"Thomas Thomassen" <> wrote in
message news14302CC-91CB-4C6F-AB46-...
> I will try that. Thanks.
> Is there any information I can provide which would help in the correction
> of
> this bug?
>
> "Kevin Barnes [MSFT]" wrote:
>
>> Thomas,
>>
>> This is a known bug we are tracking. The bug is most apparent when
>> connecting to servers that have short default timeouts. If you have
>> access,
>> you can try changing the timeout limit on the server (I don't know if
>> your
>> particular server supports this). This won't fix the problem, but it
>> would
>> hopefully lessen its effect on you.
>>
>> Thanks for letting us know,
>> -Kevin Barnes
>>
>> "Thomas Thomassen" <> wrote in
>> message news:B5A85744-4DA2-4BC7-890A-...
>> > Sorry. Meant to attach that.
>> >
>> > ---
>> > This IMAP command could not be sent to the server before the connection
>> > was
>> > terminated.
>> >
>> > Configuration:
>> > Account: Thomthom (thomas)
>> > Server: mail.thomthom.net
>> > User name:
>> > Protocol: IMAP
>> > Port: 143
>> > Secure(SSL): 0
>> > Code: 800ccc0f
>> >
>> > ---
>> >
>> >
>> >
>> > "t-4-2" wrote:
>> >
>> >> What does the rest of the error message say. You miss the most crucial
>> >> part.
>> >> t-4-2
>> >>
>> >> "Thomas Thomassen" <> wrote
>> >> in
>> >> message news:7C3CC913-717B-41BE-BF46-...
>> >> > Whenever I use Windows Live Mail to check my IMAP server I get an
>> >> > error
>> >> > message after a while of inactivity.
>> >> >
>> >> > "Your server has unexpectedly terminated the connection. Possible
>> >> > causes
>> >> > for
>> >> > this include server problems, network problems, or a long period of
>> >> > inactivity."
>> >> >
>> >> > Isn't there a way I can prevent this? When I use Outlook 2007,
>> >> > Thunderbird
>> >> > or any other mail client I never get this message.
>> >>
>>

"Kevin Barnes [MSFT]" wrote:

> We know enough about this bug that we can reliably reproduce it, so I don't
> think we need any more information from you at this time.
>
> Thanks Thomas,
> -Kevin Barnes
>

If you need assistance on the matter, you should be looking at the IMAP RFC
2177 pertaining to the IDLE command.

Also, in comparison to Other IMAP Mail clients, Outlook Express and Windows
Live Mail DOES NOT issue NOOP commands every 5 minutes and therefore the mail
server does not think the connection is alive anymore.

http://en.wikipedia.org/wiki/IMAP_IDLE

RFC 2177
" The server MAY consider a client inactive if it has an IDLE command
running, and if such a server has an inactivity timeout it MAY log
the client off implicitly at the end of its timeout period. Because
of that, clients using IDLE are advised to terminate the IDLE and
re-issue it at least every 29 minutes to avoid being logged off.
This still allows a client to receive immediate mailbox updates even
though it need only "poll" at half hour intervals.
"

Any news on this?
Am I correct thinking this is the same issue as with the Vista Windows Mail
client?