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Kids provisioned live.com accounts cant login to messenger - error 81000378

 
 
Todd Booher
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      12-23-2007
I have three new live.com accounts (for my kids) that were all created on
Nov.8th 2007 and none of them can login
to messenger, getting the same error about their contacts list being
unavailable (error 81000378). I have
no problem logging in to other live.com accounts from this computer but none
of theirs works. I've tried everything
they recommend about troubleshooting this error but nothing has worked.
They have no problem signing in to other
live.com services or viewing their accounts.

Any thoughts? Apparently there isn't much support for the family safety
feature of one care.

Thanks

 
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Baby Thorp
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      12-28-2007


"Todd Booher" wrote:

> I have three new live.com accounts (for my kids) that were all created on
> Nov.8th 2007 and none of them can login
> to messenger, getting the same error about their contacts list being
> unavailable (error 81000378). I have
> no problem logging in to other live.com accounts from this computer but none
> of theirs works. I've tried everything
> they recommend about troubleshooting this error but nothing has worked.
> They have no problem signing in to other
> live.com services or viewing their accounts.
>
> Any thoughts? Apparently there isn't much support for the family safety
> feature of one care.
>
> Thanks
>
>

 
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Baby Thorp
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Posts: n/a

 
      12-28-2007
My wife created a new children's live account for me. (told me I'm too
immature and need supervision on the internet) I'm having the same problem.
It seems to be a problem with the live contacts. She has restricted me to
only contacts that she has approved. I also have been looking for someplace
that I can get support for family safety issues with "live"

"Todd Booher" wrote:

> I have three new live.com accounts (for my kids) that were all created on
> Nov.8th 2007 and none of them can login
> to messenger, getting the same error about their contacts list being
> unavailable (error 81000378). I have
> no problem logging in to other live.com accounts from this computer but none
> of theirs works. I've tried everything
> they recommend about troubleshooting this error but nothing has worked.
> They have no problem signing in to other
> live.com services or viewing their accounts.
>
> Any thoughts? Apparently there isn't much support for the family safety
> feature of one care.
>
> Thanks
>
>

 
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Matti-Koopa
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Posts: n/a

 
      12-29-2007
I am not sure, but maybe you have to sign-in at least once on a Windows-Live
page to activate the account.
Try to sign-in on http://mail.live.com.


"Baby Thorp" <> wrote in message
news:1ACFF358-A641-4C6C-9CD5-...
> My wife created a new children's live account for me. (told me I'm too
> immature and need supervision on the internet) I'm having the same
> problem.
> It seems to be a problem with the live contacts. She has restricted me to
> only contacts that she has approved. I also have been looking for
> someplace
> that I can get support for family safety issues with "live"
>
> "Todd Booher" wrote:
>
>> I have three new live.com accounts (for my kids) that were all created on
>> Nov.8th 2007 and none of them can login
>> to messenger, getting the same error about their contacts list being
>> unavailable (error 81000378). I have
>> no problem logging in to other live.com accounts from this computer but
>> none
>> of theirs works. I've tried everything
>> they recommend about troubleshooting this error but nothing has worked.
>> They have no problem signing in to other
>> live.com services or viewing their accounts.
>>
>> Any thoughts? Apparently there isn't much support for the family safety
>> feature of one care.
>>
>> Thanks
>>
>>

 
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Baby Thorp
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Posts: n/a

 
      12-29-2007
I found the problem. My "parent" is concerned that I don't share any personal
information so when she made my children's account she checked the box that I
couldn't share any information. Well messenger could enable sharing personal
information so my contact list didn't load and I wasn't able to log onto
messenger. Now she changed that but "manages" my contact list so that I can
only messenger or email with contacts that she has approved. Her problem is
solved....mine is just beginning.

"Matti-Koopa" wrote:

> I am not sure, but maybe you have to sign-in at least once on a Windows-Live
> page to activate the account.
> Try to sign-in on http://mail.live.com.
>
>
> "Baby Thorp" <> wrote in message
> news:1ACFF358-A641-4C6C-9CD5-...
> > My wife created a new children's live account for me. (told me I'm too
> > immature and need supervision on the internet) I'm having the same
> > problem.
> > It seems to be a problem with the live contacts. She has restricted me to
> > only contacts that she has approved. I also have been looking for
> > someplace
> > that I can get support for family safety issues with "live"
> >
> > "Todd Booher" wrote:
> >
> >> I have three new live.com accounts (for my kids) that were all created on
> >> Nov.8th 2007 and none of them can login
> >> to messenger, getting the same error about their contacts list being
> >> unavailable (error 81000378). I have
> >> no problem logging in to other live.com accounts from this computer but
> >> none
> >> of theirs works. I've tried everything
> >> they recommend about troubleshooting this error but nothing has worked.
> >> They have no problem signing in to other
> >> live.com services or viewing their accounts.
> >>
> >> Any thoughts? Apparently there isn't much support for the family safety
> >> feature of one care.
> >>
> >> Thanks
> >>
> >>

 
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Crispy500
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Posts: n/a

 
      01-12-2008
Try upgrading the firmware in your router.....



"Todd Booher" <> wrote in message
news:...
> I have three new live.com accounts (for my kids) that were all created on
> Nov.8th 2007 and none of them can login
> to messenger, getting the same error about their contacts list being
> unavailable (error 81000378). I have
> no problem logging in to other live.com accounts from this computer but
> none of theirs works. I've tried everything
> they recommend about troubleshooting this error but nothing has worked.
> They have no problem signing in to other
> live.com services or viewing their accounts.
>
> Any thoughts? Apparently there isn't much support for the family safety
> feature of one care.
>
> Thanks


 
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