Language barrier using remote assistant

I often help people using remote assistant but when the person has another
language version of Messenger (in this case french), the other computer
cannot connect. I had encountered this situation before but I had another
computer with the french version of Messenger and operating system and I got
a connection. Is there a way around so remote assistant will work no matter
what the language of the operating system seeking assistance.
Thanks

Greetings Frank,

I admit I've not had that much experience with Remote Assistance in terms of localization,
but I know I have connected with others on different language versions in the past (Dutch I
believe).

Given your results, I don't really believe that the language version is the problem, as its
more likely that the person is simply using a third-party software firewall, non-UPnP router,
or their ISP uses a hardware firewall or NAT (in other words, a non-direct connection) and
therefore Remote Assistance can't connect.

What you might try instead, is using Live SharedView, although you'll probably want to give
it a go on your own so you can guide your contacts through it, it'll provide similar
functionality and works in a wider array of networking scenarios:
http://microsoft.com/downloads/detai...6-6d440fe9522b

I do note however that SharedView is only available in English at the moment as that might be
a consideration.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Frank N. Stein" <> wrote in message
news:BE3473AE-BB7A-41DB-B50D-...
> I often help people using remote assistant but when the person has another
> language version of Messenger (in this case french), the other computer
> cannot connect. I had encountered this situation before but I had another
> computer with the french version of Messenger and operating system and I got
> a connection. Is there a way around so remote assistant will work no matter
> what the language of the operating system seeking assistance.
> Thanks

Jonathan Kay [MVP] wrote:
> Greetings Frank,
>
> I admit I've not had that much experience with Remote Assistance in terms of localization,
> but I know I have connected with others on different language versions in the past (Dutch I
> believe).
>
> Given your results, I don't really believe that the language version is the problem,

I hold RA sessions with persons runing localized version Of Windows
OSs(Japanese or Spanish).


> What you might try instead, is using Live SharedView, although you'll probably want to give
> it a go on your own so you can guide your contacts through it, it'll provide similar
> functionality and works in a wider array of networking scenarios:
> http://microsoft.com/downloads/detai...6-6d440fe9522b
>
My understanding based on the brief descriptions at the download website
is that the SharedView allows its host to show his desktop those at
remote location who join the session via the Internet. My question here
is if those who join the session can participate in activities on the
host's computer instead of merely viewing them.

Hi,

Yes, you can "take control". I use this all the time.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"churin" <> wrote in message
news:...
> My understanding based on the brief descriptions at the download website is that the
> SharedView allows its host to show his desktop those at remote location who join the
> session via the Internet. My question here is if those who join the session can participate
> in activities on the host's computer instead of merely viewing them.

Hi,
>
> Yes, you can "take control". I use this all the time.
>
Does that mean that a person who need help has to host ShareView if it
is used in place of RA? I assume here that a person who host the
ShareView can not "take control" of the session participants' PCs.

Hi,

Nope, either side can initiate the session and either side share. That's another advantage.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"churin" <> wrote in message
news:...
> Hi,
>>
>> Yes, you can "take control". I use this all the time.
>>
> Does that mean that a person who need help has to host ShareView if it is used in place of
> RA? I assume here that a person who host the ShareView can not "take control" of the
> session participants' PCs.

Hi,

Sound great. I will try it instead of asking question bits and pieces.

Jonathan Kay [MVP] wrote:
> Hi,
>
> Nope, either side can initiate the session and either side share. That's another advantage.
>

It's worth trying

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"churin" <> wrote in message
news:...
> Hi,
>
> Sound great. I will try it instead of asking question bits and pieces.
>
> Jonathan Kay [MVP] wrote:
>> Hi,
>>
>> Nope, either side can initiate the session and either side share. That's another
>> advantage.
>>

Jonathan Kay [MVP] wrote:
> It's worth trying
>
I am trying SharedView now. So far I tried sharing Desktop and Handouts
which worked. I want to try taking control of remote machine but
"Request Control" button is missing which is supposed to be in
"Microsoft SharedView(beta) - Viewing Window". The Viewing Window is
missing from GUI of my SharedView. What could be wrong? All I see in
the GUI are "Participants", Handouts", "Share" and "Type a message to
all participants".

The Request Control button is in the actual window being shared -- it's not in the main
toolbar.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"churin" <> wrote in message
news:#...
> Jonathan Kay [MVP] wrote:
>> It's worth trying
>>
> I am trying SharedView now. So far I tried sharing Desktop and Handouts which worked. I
> want to try taking control of remote machine but "Request Control" button is missing which
> is supposed to be in "Microsoft SharedView(beta) - Viewing Window". The Viewing Window is
> missing from GUI of my SharedView. What could be wrong? All I see in the GUI are
> "Participants", Handouts", "Share" and "Type a message to all participants".