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Language preferences for WindowsUpdate?

 
 
Shannon Jacobs
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      08-21-2004
Any idea when the new version of WindowsUpdate will start respecting the
language preferences of Microsoft's own IE browser? The current situation
with SP2 is sufficiently problematic that I'd like to know EXACTLY what it's
saying before I do anything rash, such as install the upgrade that is
supposed to fix many of Microsoft's security flaws.

Background: This particular machine is a factory install (by IBM) of the
Japanese version of Windows XP Professional. I have added both appropriate
flavors of English to my language preferences and I have elevated their
priority above the default Japanese. This configuration worked fine for the
WindowsUpdate site, displaying the English information when it was
available. (It also works well for most multilingual Web sites).

With the new version of WindowsUpdate, this no longer works. The only
corrective action I tried so far was to pull Japanese off the language list,
but that didn't help. It still displayed everything in Japanese. My current
guesses are that Microsoft didn't bother to include the proper language
support this time, or there are some Japanese-specific problems with SP2.

 
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PA Bear
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      08-21-2004
Try manually deleting all of your Microsoft cookies, Shannon.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://support.microsoft.com/default...r=windowsxpsp2

What You Should Know About Spyware
http://www.microsoft.com/athome/secu...ssoftware.mspx

AumHa Forums
http://forum.aumha.org

Shannon Jacobs wrote:
> Any idea when the new version of WindowsUpdate will start respecting the
> language preferences of Microsoft's own IE browser? The current situation
> with SP2 is sufficiently problematic that I'd like to know EXACTLY what
> it's saying before I do anything rash, such as install the upgrade that is
> supposed to fix many of Microsoft's security flaws.
>
> Background: This particular machine is a factory install (by IBM) of the
> Japanese version of Windows XP Professional. I have added both appropriate
> flavors of English to my language preferences and I have elevated their
> priority above the default Japanese. This configuration worked fine for
> the WindowsUpdate site, displaying the English information when it was
> available. (It also works well for most multilingual Web sites).
>
> With the new version of WindowsUpdate, this no longer works. The only
> corrective action I tried so far was to pull Japanese off the language
> list, but that didn't help. It still displayed everything in Japanese. My
> current guesses are that Microsoft didn't bother to include the proper
> language support this time, or there are some Japanese-specific problems
> with SP2.


 
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Shannon Jacobs
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      08-21-2004
Did you have some basis for that suggestion. It certainly struck me as
unlikely to have any helpful effect, and there was none. The Web site
continued to show only Japanese.

At first I thought your signature included a helpful link about SP2, but it
also turned out to be not helpful. Under the very misleading description of
how to make your computer ready for SP2, that page only told how to set your
computer up to make it happen automatically, ready or not. Having heard
reports of failure rates as high as 15%, I though that Microsoft had perhaps
provided a diagnostic tool to check for potential problems.

PA Bear <> wrote:
> Try manually deleting all of your Microsoft cookies, Shannon.
>
> Shannon Jacobs wrote:
>> Any idea when the new version of WindowsUpdate will start
>> respecting the language preferences of Microsoft's own IE browser?
>> The current situation with SP2 is sufficiently problematic that
>> I'd like to know EXACTLY what it's saying before I do anything
>> rash, such as install the upgrade that is supposed to fix many of
>> Microsoft's security flaws.
>>
>> Background: This particular machine is a factory install (by IBM)
>> of the Japanese version of Windows XP Professional. I have added
>> both appropriate flavors of English to my language preferences and
>> I have elevated their priority above the default Japanese. This
>> configuration worked fine for the WindowsUpdate site, displaying
>> the English information when it was available. (It also works well
>> for most multilingual Web sites).
>>
>> With the new version of WindowsUpdate, this no longer works. The
>> only corrective action I tried so far was to pull Japanese off the
>> language list, but that didn't help. It still displayed everything
>> in Japanese. My current guesses are that Microsoft didn't bother
>> to include the proper language support this time, or there are
>> some Japanese-specific problems with SP2.


 
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PA Bear
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      08-21-2004
One thing wasn't clear in your post: Are you in Japan when you go to Windows
Update, using this Japanese version of WinXP? Cookies play a very big role
in the language displayed when you access any MS site. Knowing where you
are physically would have been helpful. Sorry my CrystalBall© wasn't
working very well.

While no MVP is a rep or shill for Microsoft, I can tell you that the new V5
Windows Update engine is very new and I would assume there are some bugs to
be ironed out when it comes to international versions of WinXP, Shannon.
Another poster is having similar problems with his Dutch version, connecting
from the Netherlands, so you are not alone.

You can contact MS about this via the following link. While you may not
receive a personal response, the Windows Update team *will* see your
message:

MS Product Feedback
http://register.microsoft.com/mswish/suggestion.asp
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE)

Shannon Jacobs wrote:
> Did you have some basis for that suggestion. It certainly struck me as
> unlikely to have any helpful effect, and there was none. The Web site
> continued to show only Japanese.
>
> At first I thought your signature included a helpful link about SP2, but
> it also turned out to be not helpful. Under the very misleading
> description of how to make your computer ready for SP2, that page only
> told how to set your computer up to make it happen automatically, ready
> or not. Having heard reports of failure rates as high as 15%, I though
> that Microsoft had perhaps provided a diagnostic tool to check for
> potential problems.
>
> PA Bear <> wrote:
> > Try manually deleting all of your Microsoft cookies, Shannon.
> >
> > Shannon Jacobs wrote:
> > > Any idea when the new version of WindowsUpdate will start
> > > respecting the language preferences of Microsoft's own IE browser?
> > > The current situation with SP2 is sufficiently problematic that
> > > I'd like to know EXACTLY what it's saying before I do anything
> > > rash, such as install the upgrade that is supposed to fix many of
> > > Microsoft's security flaws.
> > >
> > > Background: This particular machine is a factory install (by IBM)
> > > of the Japanese version of Windows XP Professional. I have added
> > > both appropriate flavors of English to my language preferences and
> > > I have elevated their priority above the default Japanese. This
> > > configuration worked fine for the WindowsUpdate site, displaying
> > > the English information when it was available. (It also works well
> > > for most multilingual Web sites).
> > >
> > > With the new version of WindowsUpdate, this no longer works. The
> > > only corrective action I tried so far was to pull Japanese off the
> > > language list, but that didn't help. It still displayed everything
> > > in Japanese. My current guesses are that Microsoft didn't bother
> > > to include the proper language support this time, or there are
> > > some Japanese-specific problems with SP2.


 
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Shannon Jacobs
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      08-22-2004
Yes, I am physically located in Japan, and that was obvious if you bothered
to look at my headers. However, frankly speaking (my most frequent sin),
your post mostly shows that you have no understanding of the actual
technical issues involved in internationalization, and you do come off
sounding like an enthusiastic but unknowledgeable "shill for Microsoft". If
you have nothing substantive to say, it is often best to say that--nothing.
Has Microsoft required that all posts be answered? Sorry, but a useless
answer is no better than no answer--and often worse.

With regards to cookies, certain sites do use that technique to store
language preference information. However, that is NOT the technique
Microsoft recommends. When the cookie-based technique is being used, the
user's explicit preference will be stored, either in the local cookie or in
a server-side database indexed to the local cookie. If I had ever expressed
a preference to be stored, that preference would have been for English, and
if such a cookie-based preference ever existed, their Web site should still
respect it.

However, as it is actually supposed to work, IE's language preference
information (Tools menu/Internet Options/Language button) is sent to the
server with the HTTP requests. The server is supposed to go down that list
and match the browser's highest preference for which the appropriate
language pages are available. Those are the pages which should be sent, and
it is certainly the case that English pages exist. It is also certain that
both relevant English options exist in my IE and both have higher priority
than Japanese. However, I still see only Japanese.

As noted earlier, I think there are two primary possibilities. The less
likely is that Microsoft has left that functionality out of the new version
of WindowsUpdate. That seems bizarre, but Microsoft has sometimes done
things like that. At this point, I feel like it's part of their
calcification resulting from their lack of competition (= abuse of their
monopoly). They sometimes quietly remove features so they can noisily
announce them as "new" features in later versions.

The more likely possibility is that this new version of WindowsUpdate has
language-specific problems, so they are using the code page or other
environment settings rather than paying attention to the user's browser
preferences. Of course this also greatly simplifies the amount of testing
and debugging they have to do, and if you don't like it, well, maybe you
should switch to a different OS. (Oh, your company is stuck with Microsoft,
too?)

Yes, my negative attitude is showing again. My employer is stuck with
Microsoft because our customers are stuck with Microsoft. Where competitive
options exist, I often use them--at least until Microsoft targets and
destroys the competition using all the massive leverage at their disposal.

As for you MVPs... Well, a bit of history. The MVP program was quite helpful
some years ago. Many knowledgeable MVPs were providing highly responsive and
effective free support via this server. Microsoft responded by announcing
the elimination of the MVP program, but the public uproar was so violent
that they quickly changed their mind--in public. Looking at the current crop
of MVPs, Microsoft apparently then decided on a secret plan to destroy the
utility of MVP program. Quite easy to recruit the good MVPs for other
projects or just discourage them until they go away, while retaining and
recruiting non-helpful shills. The most important goal for Microsoft is
always money, and "high quality free support" (which WAS available in the
newsgroups) is anathema. Microsoft will gladly *SELL* you as much support as
you or your company can afford.

PA Bear <> wrote:
> One thing wasn't clear in your post: Are you in Japan when you go
> to Windows Update, using this Japanese version of WinXP? Cookies
> play a very big role in the language displayed when you access any
> MS site. Knowing where you are physically would have been helpful.
> Sorry my CrystalBall© wasn't working very well.
>
> While no MVP is a rep or shill for Microsoft, I can tell you that
> the new V5 Windows Update engine is very new and I would assume
> there are some bugs to be ironed out when it comes to international
> versions of WinXP, Shannon. Another poster is having similar
> problems with his Dutch version, connecting from the Netherlands,
> so you are not alone.
>
> You can contact MS about this via the following link. While you
> may not receive a personal response, the Windows Update team *will*
> see your message:
>
> MS Product Feedback
> http://register.microsoft.com/mswish/suggestion.asp
>

<older context snipped to conserve network resources>

 
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PA Bear
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      08-22-2004
Have a wonderful day, Shannon!
 
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Shannon Jacobs
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      08-27-2004
PA Bear wrote:
> Have a wonderful day, Shannon!


I rest my case regarding the usefulness of the current crop of MVPs, but of
course Microsoft retains plausible deniability. Perhaps this MVP is just an
aberration and <sarcasm> Microsoft is DEEPLY committed to high quality free
support </sarcasm>.

As regards the actual problem, the solution was quite (even embarrassingly)
simple, and anyone (even including the "MVP") should have been able to
resolve the question in a few seconds by looking at the new version of
WindowsUpdate in a language in which they are fluent. Unfortunately, I am
not fluent in Japanese, but when I looked at the site again on my other
Windows XP box, I poked around a bit differently and quickly discovered that
the language control is now included under the Options link from the entry
page. No, I don't know if I just misread the Japanese the first time few
times, never went there, or was just too fixated on SP2 information.

At this point I am (finally) fairly sure that SP2 is not yet being rolled
out for general installation by Japanese users, but I don't think I'll waste
my time around here asking for more "sophisticated" information.

 
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