Pat, thanks for the response, however the problem still exists. I get the
same error as before. It's now fails on 8 updates.
Any suggestions?
Jim /*
"Pat Walters [MSFT]" <a-> wrote in message
news:421e5162$...
> "JimNC",
>
> I am sorry you are running into this issue. The problem here is that the
> database is being corrupted *after* one single install of Windows Update,
> and this happens again and again on your system. We have identified
> several
> 3rd party applications that cause this error, but essentially this is what
> happens:
>
> 1. You delete the SoftwareDistribution folder
> 2. You successfully install from Windows Update
> 3. As Windows Update writes to the database the outcome of the
> installation,
> a 3rd party application corrupts this entry.
>
> then...
>
> 4. You attempt to contact WindowsUpdate again.
> 5. You scan for updates and everything is ok, so far.
> 6. You start to install updates, and fail.
> 7. You check the log, and get an error such as 80072F78.
> This happens because while scanning for the updates your machine needs, it
> forms a header in HTTP to perform a GET request. This request does not
> make
> it to the appropriate destination in Windows Update, because the corrupted
> entry becomes part of that header.
>
> Try the following potential identification procedure:
> 1. Click Start
> 2. Click Run
> 3. Type: msconfig
> 4. Type <Enter> or click OK
> 5. When this window opens, click on the Services tab.
> 6. Check the checkbox at the bottom: "Hide all Microsoft Services"
> 7. Please DO leave checked any antivirus software you might be running.
> 8. Uncheck all software other than antivirus (this is ONLY for a test, so
> there will be no need for a firewall other than Windows Firewall, as you
> will only be visiting the Windows Update website during this period)
> 9. Click OK, but do not reboot immediately.
> 10. Go in and delete the SoftwareDistribution folder in the %windir%
> directory.
> a. Click Start
> b. Click Run
> c. Type: cmd
> d. Type <Enter> or click OK
> e. When the command prompt opens, within it type: cd %windir% <Enter>
> f. Type: net stop wuauserv <Enter>. Wait for automatic updates
> service to stop
> g. Type: rd /s /q SoftwareDistribution <Enter>
> h. Type: exit <Enter>
> 11. Please go to the Windows Update website an install a single update.
> We
> will assume this succeeds.
> 12. Reboot the machine.
> 13. After reboot, all services other than Microsoft and the antivirus
> should
> be turned off.
> 14. Please try Windows Update again, and see if you can install an update
> or
> not.
>
> Please let us know the results of that attempt. If it fails, do you get
> the
> same error?
>
> 15. If successful, repeat steps 1-6 and take a good look at the services
> that are unchecked at present. Start turning them on one at a time,
> rebooting, and trying to install updates.
>
> Let us know what the results of this are as well.
>
> Sincerely,
>
>
> Pat Walters [MSFT]
>
>
> "JimNC" <> wrote in message
> news:...
>> The last 4 or 5 Windows updates failed to install. I suspect they have
>> changed the file format and my firewall has blocked them. Anyone know
>> what
>> is the file format of the current updates?
>>
>>
>
>
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