Latest messenger update and webcam conflict

Computer info:

HP a6300f
VISTA
1.5 years old
Intel(R) Pentium(R) Dual CPU E2180 @ 2.00 GHz 2.00 GHz
2 GB RAM
32-Bit Operating System ...

MY PROBLEM IS THIS:

When Messenger 2009 first came out (sometime back) I downloaded it and
everything worked fine. Then one day ... the capability to see myself on the
video aspect of messenger chat just stopped. It showed a grayed out camera
with a big red X over it.

The camera - Logitech QuickCam Communicate STX - was still working as my
friend could still SEE me and HEAR me ... yet I could NOT SEE MYSELF. However
.... when using YAHOO MESSENGER video chat ... I could see myself just fine.
We like using Windows Live Messenger for video chatting as everything is in
one window and is somewhat easier to use.

I uninstalled and reinstalled both Messenger and my camera several times
CORRECTLY, but to no avail ... still BIG RED X and I could not see myself. I
then found version 8.1 of messenger online and downloaded it and could see
myself just fine. So I used that version for video chatting on Windows
Messenger.

I logged into Windows Live Messenger a few days ago and got the notification
that I needed to download the current version due to a vulnerability issue or
I COULD NOT CONTINUE TO USE MESSENGER.

So ... downloaded new version and the same thing happened again with camera
.... I could NOT SEE MYSELF on the video aspect, yet my friend could SEE and
HEAR me ... though my voice was a bit garbled they said.

I thought maybe a new camera might work (though the old one is only 1.5
years old) Got a new webcam ... Microsoft LifeCam VX-5000 - installed it
today and it is INSTALLED CORRECTLY.

Also reinstalled the current version of Windows Live Messenger today the
20th of September 2009 ... (2009 - Build 14.0.8090.726) It is INSTALLED
CORRECTLY.

Tried video chatting with my friend this afternoon. They could see and hear
me just fine. Said my voice sounded great - not garbled. HOWEVER ... I STILL
CAN NOT SEE MYSELF. BIG RED X yet again.

I have tried everything that I know of to remedy this situation from many
uninstalls and reinstalls, to many hours of searching the internet for
answers, and many hours of aggravation ... PLUS the cost of a NEW CAMERA.

What is your suggestion??　

--
Neysa

Greetings Neysa,

Please see this post on my blog as I believe it deals with the problem you're seeing:
http://messengergeek.spaces.live.com...DA1!3016.entry

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Neysa" <> wrote in message
news:195D24CE-431D-454C-87EE-...
> Computer info:
>
> HP a6300f
> VISTA
> 1.5 years old
> Intel(R) Pentium(R) Dual CPU E2180 @ 2.00 GHz 2.00 GHz
> 2 GB RAM
> 32-Bit Operating System ...
>
> MY PROBLEM IS THIS:
>
> When Messenger 2009 first came out (sometime back) I downloaded it and
> everything worked fine. Then one day ... the capability to see myself on the
> video aspect of messenger chat just stopped. It showed a grayed out camera
> with a big red X over it.
>
> The camera - Logitech QuickCam Communicate STX - was still working as my
> friend could still SEE me and HEAR me ... yet I could NOT SEE MYSELF. However
> ... when using YAHOO MESSENGER video chat ... I could see myself just fine.
> We like using Windows Live Messenger for video chatting as everything is in
> one window and is somewhat easier to use.
>
> I uninstalled and reinstalled both Messenger and my camera several times
> CORRECTLY, but to no avail ... still BIG RED X and I could not see myself. I
> then found version 8.1 of messenger online and downloaded it and could see
> myself just fine. So I used that version for video chatting on Windows
> Messenger.
>
> I logged into Windows Live Messenger a few days ago and got the notification
> that I needed to download the current version due to a vulnerability issue or
> I COULD NOT CONTINUE TO USE MESSENGER.
>
> So ... downloaded new version and the same thing happened again with camera
> ... I could NOT SEE MYSELF on the video aspect, yet my friend could SEE and
> HEAR me ... though my voice was a bit garbled they said.
>
> I thought maybe a new camera might work (though the old one is only 1.5
> years old) Got a new webcam ... Microsoft LifeCam VX-5000 - installed it
> today and it is INSTALLED CORRECTLY.
>
> Also reinstalled the current version of Windows Live Messenger today the
> 20th of September 2009 ... (2009 - Build 14.0.8090.726) It is INSTALLED
> CORRECTLY.
>
> Tried video chatting with my friend this afternoon. They could see and hear
> me just fine. Said my voice sounded great - not garbled. HOWEVER ... I STILL
> CAN NOT SEE MYSELF. BIG RED X yet again.
>
> I have tried everything that I know of to remedy this situation from many
> uninstalls and reinstalls, to many hours of searching the internet for
> answers, and many hours of aggravation ... PLUS the cost of a NEW CAMERA.
>
> What is your suggestion???
>
> --
> Neysa