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Latest Root Certicicate update Problem

 
 
SirEdstr
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      01-31-2007
I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
causes my broadband internet connaction fo fail and it changes IE7 especially
the tools menu some options missing, also outlook express cannot retreive
mail. I had to do a system restore to fix the problem and get rid of the root
certificate update. As soon as I get rid of the update my system goes back to
normal function. I don't understand what the problem is. Does any one have a
clue or how to fix it?
 
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sabebbi
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      02-01-2007


"SirEdstr" wrote:

> I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> causes my broadband internet connaction fo fail and it changes IE7 especially
> the tools menu some options missing, also outlook express cannot retreive
> mail. I had to do a system restore to fix the problem and get rid of the root
> certificate update. As soon as I get rid of the update my system goes back to
> normal function. I don't understand what the problem is. Does any one have a
> clue or how to fix it?

 
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sabebbi
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Posts: n/a

 
      02-01-2007
I have encountered the same problem on our 3 PC's (2 Dells and 1 Gateway all
with Win XP Home SP2). All 3 required the same restore and voila, back on
line.

Look forward to getting input on that. Thanks.

"SirEdstr" wrote:

> I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> causes my broadband internet connaction fo fail and it changes IE7 especially
> the tools menu some options missing, also outlook express cannot retreive
> mail. I had to do a system restore to fix the problem and get rid of the root
> certificate update. As soon as I get rid of the update my system goes back to
> normal function. I don't understand what the problem is. Does any one have a
> clue or how to fix it?

 
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P3P3-L3P3W
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Posts: n/a

 
      02-01-2007


Yes I run the Pro x64 edition the problem was you need to install all prior
updates including MediaPlayer11 sad but true. As well as being updated you
must download the Microsoft .NET Framework Version 2.0 Redistributable
Package (x86). Pro x64 edition users needs a different package look for it it
is there as well as a standalone download too for offline install if wanted.

"SirEdstr" wrote:

> I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> causes my broadband internet connaction fo fail and it changes IE7 especially
> the tools menu some options missing, also outlook express cannot retreive
> mail. I had to do a system restore to fix the problem and get rid of the root
> certificate update. As soon as I get rid of the update my system goes back to
> normal function. I don't understand what the problem is. Does any one have a
> clue or how to fix it?

 
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sabebbi
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Posts: n/a

 
      02-01-2007
Hi

I have had the respective "Net Framework" installed for some time. I also am
current on the various updates, optional as well, on Media Player et al.
Still, I have the same problem as the original poster mentioned.

Any other ideas of what is causing this problem?

"P3P3-L3P3W" wrote:

>
>
> Yes I run the Pro x64 edition the problem was you need to install all prior
> updates including MediaPlayer11 sad but true. As well as being updated you
> must download the Microsoft .NET Framework Version 2.0 Redistributable
> Package (x86). Pro x64 edition users needs a different package look for it it
> is there as well as a standalone download too for offline install if wanted.
>
> "SirEdstr" wrote:
>
> > I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> > causes my broadband internet connaction fo fail and it changes IE7 especially
> > the tools menu some options missing, also outlook express cannot retreive
> > mail. I had to do a system restore to fix the problem and get rid of the root
> > certificate update. As soon as I get rid of the update my system goes back to
> > normal function. I don't understand what the problem is. Does any one have a
> > clue or how to fix it?

 
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csjwwj
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Posts: n/a

 
      02-02-2007
I have Windows SP2 will current to all updates except the latest root
certificate update. I have the same problem 2 others have mentioned. When I
put the update in I loose my internet connection plus it is very difficult to
shutdown the computer. It takes a long long time and you get error message
AXWIN not responding.

How to fix?

"sabebbi" wrote:

> Hi
>
> I have had the respective "Net Framework" installed for some time. I also am
> current on the various updates, optional as well, on Media Player et al.
> Still, I have the same problem as the original poster mentioned.
>
> Any other ideas of what is causing this problem?
>
> "P3P3-L3P3W" wrote:
>
> >
> >
> > Yes I run the Pro x64 edition the problem was you need to install all prior
> > updates including MediaPlayer11 sad but true. As well as being updated you
> > must download the Microsoft .NET Framework Version 2.0 Redistributable
> > Package (x86). Pro x64 edition users needs a different package look for it it
> > is there as well as a standalone download too for offline install if wanted.
> >
> > "SirEdstr" wrote:
> >
> > > I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> > > causes my broadband internet connaction fo fail and it changes IE7 especially
> > > the tools menu some options missing, also outlook express cannot retreive
> > > mail. I had to do a system restore to fix the problem and get rid of the root
> > > certificate update. As soon as I get rid of the update my system goes back to
> > > normal function. I don't understand what the problem is. Does any one have a
> > > clue or how to fix it?

 
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Schlatts
Guest
Posts: n/a

 
      02-02-2007
I too am having the exact same problem as described by the earlier posts, but
it only affects 1 of my 2 computers. My desktop PC with Windows XP SP2 and
Internet Explorer 7 experiences this problem after updating, but a laptop
with the same configuration does not. On the desktop PC, after installing
the "root certificates update" from Windows Update and rebooting the
computer, I was unable to connect to the internet and the only way to restore
functionality was to do a system restore.

Any thoughts as to what might cause this problem?

FYI, I double-checked to make sure this issue wasn't related to the .net 3.0
update which appeared on Windows Update at the same time as this one and have
verified that .net is not the cause (.net 3.0 is currently installed on both
the desktop and laptop without any problems).


"csjwwj" wrote:

> I have Windows SP2 will current to all updates except the latest root
> certificate update. I have the same problem 2 others have mentioned. When I
> put the update in I loose my internet connection plus it is very difficult to
> shutdown the computer. It takes a long long time and you get error message
> AXWIN not responding.
>
> How to fix?
>
> "sabebbi" wrote:
>
> > Hi
> >
> > I have had the respective "Net Framework" installed for some time. I also am
> > current on the various updates, optional as well, on Media Player et al.
> > Still, I have the same problem as the original poster mentioned.
> >
> > Any other ideas of what is causing this problem?
> >
> > "P3P3-L3P3W" wrote:
> >
> > >
> > >
> > > Yes I run the Pro x64 edition the problem was you need to install all prior
> > > updates including MediaPlayer11 sad but true. As well as being updated you
> > > must download the Microsoft .NET Framework Version 2.0 Redistributable
> > > Package (x86). Pro x64 edition users needs a different package look for it it
> > > is there as well as a standalone download too for offline install if wanted.
> > >
> > > "SirEdstr" wrote:
> > >
> > > > I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> > > > causes my broadband internet connaction fo fail and it changes IE7 especially
> > > > the tools menu some options missing, also outlook express cannot retreive
> > > > mail. I had to do a system restore to fix the problem and get rid of the root
> > > > certificate update. As soon as I get rid of the update my system goes back to
> > > > normal function. I don't understand what the problem is. Does any one have a
> > > > clue or how to fix it?

 
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Oliver
Guest
Posts: n/a

 
      02-02-2007
I've got the same issue. I'm still with .NET 2. Can't get on the net, though
IE browser opens and displays (Firefox only opens and shows in Task Manager,
but doesn't display; ditto for System Restore). Outlook Express can't connect
either. McAfee Security Centre can't open and display. If the Root
Certificates update is the cause, how can I undo it without System Restore
available to me? Is there a registry hook or DLL or something I can delete?

"Schlatts" wrote:

> I too am having the exact same problem as described by the earlier posts, but
> it only affects 1 of my 2 computers. My desktop PC with Windows XP SP2 and
> Internet Explorer 7 experiences this problem after updating, but a laptop
> with the same configuration does not. On the desktop PC, after installing
> the "root certificates update" from Windows Update and rebooting the
> computer, I was unable to connect to the internet and the only way to restore
> functionality was to do a system restore.
>
> Any thoughts as to what might cause this problem?
>
> FYI, I double-checked to make sure this issue wasn't related to the .net 3.0
> update which appeared on Windows Update at the same time as this one and have
> verified that .net is not the cause (.net 3.0 is currently installed on both
> the desktop and laptop without any problems).
>
>
> "csjwwj" wrote:
>
> > I have Windows SP2 will current to all updates except the latest root
> > certificate update. I have the same problem 2 others have mentioned. When I
> > put the update in I loose my internet connection plus it is very difficult to
> > shutdown the computer. It takes a long long time and you get error message
> > AXWIN not responding.
> >
> > How to fix?
> >
> > "sabebbi" wrote:
> >
> > > Hi
> > >
> > > I have had the respective "Net Framework" installed for some time. I also am
> > > current on the various updates, optional as well, on Media Player et al.
> > > Still, I have the same problem as the original poster mentioned.
> > >
> > > Any other ideas of what is causing this problem?
> > >
> > > "P3P3-L3P3W" wrote:
> > >
> > > >
> > > >
> > > > Yes I run the Pro x64 edition the problem was you need to install all prior
> > > > updates including MediaPlayer11 sad but true. As well as being updated you
> > > > must download the Microsoft .NET Framework Version 2.0 Redistributable
> > > > Package (x86). Pro x64 edition users needs a different package look for it it
> > > > is there as well as a standalone download too for offline install if wanted.
> > > >
> > > > "SirEdstr" wrote:
> > > >
> > > > > I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> > > > > causes my broadband internet connaction fo fail and it changes IE7 especially
> > > > > the tools menu some options missing, also outlook express cannot retreive
> > > > > mail. I had to do a system restore to fix the problem and get rid of the root
> > > > > certificate update. As soon as I get rid of the update my system goes back to
> > > > > normal function. I don't understand what the problem is. Does any one have a
> > > > > clue or how to fix it?

 
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Schlatts
Guest
Posts: n/a

 
      02-02-2007
Oliver,

As a possible solution, please refer to the following post from S. Sengupta:
------------------------------------------
http://www.microsoft.com/windowsxp/e...57a&sloc=en-us

1.Click Start, and then either click Control Panel, or point to Settings
and then click Control Panel.

2.Double-click Add or Remove Programs.

3.Click Add/Remove Windows Components.

4.Scroll down the list of components to Update Root Certificates, and
make sure the check box for that component is cleared.

5.Follow the instructions to complete the Windows Components Wizard.
-------------------------------------------

Please note: I haven't followed the above steps myself (because system
restore fixed the problem for me) so I do not know what the outcome will be.
This method may just be a way to prevent automatic updating of the root
certificates...

As an added follow-up, I have experienced the same symptoms Oliver has
described each time I try to install the root certificates update from
windows update (and subsequently do a system restore to restore
functionality). I am unable to use Microsoft Outlook (doesn't load or
display), shutting down takes an extremely long time, and McAfee Security
Center does not open and display, nor does Webroot SpySweeper. At first, I
thought maybe the problem was caused by my security software being
overprotective during the update, so I tried disabling both of them during a
fresh download from Windows Update, but the problems still occured after
reboot. Only way I was able to get back to "normal" was through system
restore.




"Oliver" wrote:

> I've got the same issue. I'm still with .NET 2. Can't get on the net, though
> IE browser opens and displays (Firefox only opens and shows in Task Manager,
> but doesn't display; ditto for System Restore). Outlook Express can't connect
> either. McAfee Security Centre can't open and display. If the Root
> Certificates update is the cause, how can I undo it without System Restore
> available to me? Is there a registry hook or DLL or something I can delete?
>
> "Schlatts" wrote:
>
> > I too am having the exact same problem as described by the earlier posts, but
> > it only affects 1 of my 2 computers. My desktop PC with Windows XP SP2 and
> > Internet Explorer 7 experiences this problem after updating, but a laptop
> > with the same configuration does not. On the desktop PC, after installing
> > the "root certificates update" from Windows Update and rebooting the
> > computer, I was unable to connect to the internet and the only way to restore
> > functionality was to do a system restore.
> >
> > Any thoughts as to what might cause this problem?
> >
> > FYI, I double-checked to make sure this issue wasn't related to the .net 3.0
> > update which appeared on Windows Update at the same time as this one and have
> > verified that .net is not the cause (.net 3.0 is currently installed on both
> > the desktop and laptop without any problems).
> >
> >
> > "csjwwj" wrote:
> >
> > > I have Windows SP2 will current to all updates except the latest root
> > > certificate update. I have the same problem 2 others have mentioned. When I
> > > put the update in I loose my internet connection plus it is very difficult to
> > > shutdown the computer. It takes a long long time and you get error message
> > > AXWIN not responding.
> > >
> > > How to fix?
> > >
> > > "sabebbi" wrote:
> > >
> > > > Hi
> > > >
> > > > I have had the respective "Net Framework" installed for some time. I also am
> > > > current on the various updates, optional as well, on Media Player et al.
> > > > Still, I have the same problem as the original poster mentioned.
> > > >
> > > > Any other ideas of what is causing this problem?
> > > >
> > > > "P3P3-L3P3W" wrote:
> > > >
> > > > >
> > > > >
> > > > > Yes I run the Pro x64 edition the problem was you need to install all prior
> > > > > updates including MediaPlayer11 sad but true. As well as being updated you
> > > > > must download the Microsoft .NET Framework Version 2.0 Redistributable
> > > > > Package (x86). Pro x64 edition users needs a different package look for it it
> > > > > is there as well as a standalone download too for offline install if wanted.
> > > > >
> > > > > "SirEdstr" wrote:
> > > > >
> > > > > > I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> > > > > > causes my broadband internet connaction fo fail and it changes IE7 especially
> > > > > > the tools menu some options missing, also outlook express cannot retreive
> > > > > > mail. I had to do a system restore to fix the problem and get rid of the root
> > > > > > certificate update. As soon as I get rid of the update my system goes back to
> > > > > > normal function. I don't understand what the problem is. Does any one have a
> > > > > > clue or how to fix it?

 
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YaTaHey
Guest
Posts: n/a

 
      02-03-2007
I have/had the same problem. Might be computer specific, but I fixed it on
one XP Home computer containing all current MS updates/patches and current
McAfee AV by turning off McAfee Redirector service (run msconfig, select
services tab, uncheck McAfee Redirector, reboot). Seems that the recent
(1/31/07) MS Certificate update and McAfee are butting heads. Don't know how
critical the McAfee Redirector service is (or what it does), but I've got the
Internet and my EMail access back without requiring a system restore.



"SirEdstr" wrote:

> I have Win Xp Pro SP2 and when I take the latest Root Certificate update it
> causes my broadband internet connaction fo fail and it changes IE7 especially
> the tools menu some options missing, also outlook express cannot retreive
> mail. I had to do a system restore to fix the problem and get rid of the root
> certificate update. As soon as I get rid of the update my system goes back to
> normal function. I don't understand what the problem is. Does any one have a
> clue or how to fix it?

 
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