Latest Windows Update - Driver update (Aug 2004) appears to causecorruption of HP42000 network printers

I installed the latest driver updates (2 driver updates for August) and
began having problems with our HP 4200 printers.

On one printer, the users simply weren't able to print anymore. I
noticed a changed a setting in general tab, printing preferences,
"Destination tab, destination features, job storage settings were
changed to "proof and hold" !

Note - trying to open general tab, printing preferences one of these
4200's resulted in an error "Function address 0x78010479 caused a
protection fault. (exception code 0xc0000005) Some or all of the proprty
page(s) may not be displayed. And sure enought that was as far as I
could go.

This is unique to the 4200 printers.

Also, the details section when you do windows update will not display
any detail info about the driver updates. Just a 404 error.

It's seldom a wise idea to install drivers recommended by Windows Update,
Scott. Check manufacturers' websites for such updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://support.microsoft.com/default...r=windowsxpsp2

What You Should Know About Spyware
http://www.microsoft.com/athome/secu...ssoftware.mspx

AumHa Forums
http://forum.aumha.org

Scott wrote:
> I installed the latest driver updates (2 driver updates for August) and
> began having problems with our HP 4200 printers.
>
> On one printer, the users simply weren't able to print anymore. I
> noticed a changed a setting in general tab, printing preferences,
> "Destination tab, destination features, job storage settings were
> changed to "proof and hold" !
>
> Note - trying to open general tab, printing preferences one of these
> 4200's resulted in an error "Function address 0x78010479 caused a
> protection fault. (exception code 0xc0000005) Some or all of the proprty
> page(s) may not be displayed. And sure enought that was as far as I
> could go.
>
> This is unique to the 4200 printers.
>
> Also, the details section when you do windows update will not display
> any detail info about the driver updates. Just a 404 error.

I have a user that is having the exact same problem after updating the HP
driver. Is there a way to remove this update from her PC?

Thanks.

-- Carolyn

"PA Bear" wrote:

> It's seldom a wise idea to install drivers recommended by Windows Update,
> Scott. Check manufacturers' websites for such updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE), AH-VSOP
>
> Are You Ready for WinXP SP2?
> http://support.microsoft.com/default...r=windowsxpsp2
>
> What You Should Know About Spyware
> http://www.microsoft.com/athome/secu...ssoftware.mspx
>
> AumHa Forums
> http://forum.aumha.org
>
> Scott wrote:
> > I installed the latest driver updates (2 driver updates for August) and
> > began having problems with our HP 4200 printers.
> >
> > On one printer, the users simply weren't able to print anymore. I
> > noticed a changed a setting in general tab, printing preferences,
> > "Destination tab, destination features, job storage settings were
> > changed to "proof and hold" !
> >
> > Note - trying to open general tab, printing preferences one of these
> > 4200's resulted in an error "Function address 0x78010479 caused a
> > protection fault. (exception code 0xc0000005) Some or all of the proprty
> > page(s) may not be displayed. And sure enought that was as far as I
> > could go.
> >
> > This is unique to the 4200 printers.
> >
> > Also, the details section when you do windows update will not display
> > any detail info about the driver updates. Just a 404 error.
>
>

I think you could just "uninstall" the HP printer and then reinstall it.
"Carolyn" <> wrote in message
news:69C2E7DB-F58E-478C-81CA-...
>I have a user that is having the exact same problem after updating the HP
> driver. Is there a way to remove this update from her PC?
>
> Thanks.
>
> -- Carolyn
>
> "PA Bear" wrote:
>
>> It's seldom a wise idea to install drivers recommended by Windows Update,
>> Scott. Check manufacturers' websites for such updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE), AH-VSOP
>>
>> Are You Ready for WinXP SP2?
>> http://support.microsoft.com/default...r=windowsxpsp2
>>
>> What You Should Know About Spyware
>> http://www.microsoft.com/athome/secu...ssoftware.mspx
>>
>> AumHa Forums
>> http://forum.aumha.org
>>
>> Scott wrote:
>> > I installed the latest driver updates (2 driver updates for August) and
>> > began having problems with our HP 4200 printers.
>> >
>> > On one printer, the users simply weren't able to print anymore. I
>> > noticed a changed a setting in general tab, printing preferences,
>> > "Destination tab, destination features, job storage settings were
>> > changed to "proof and hold" !
>> >
>> > Note - trying to open general tab, printing preferences one of these
>> > 4200's resulted in an error "Function address 0x78010479 caused a
>> > protection fault. (exception code 0xc0000005) Some or all of the
>> > proprty
>> > page(s) may not be displayed. And sure enought that was as far as I
>> > could go.
>> >
>> > This is unique to the 4200 printers.
>> >
>> > Also, the details section when you do windows update will not display
>> > any detail info about the driver updates. Just a 404 error.
>>
>>

I uninstalled and reinstalled the printer, but it didn't make a difference
(it is a network printer). I also checked in Add/Remove Programs, but I
didn't see the update listed there.

-- Carolyn

"JD" wrote:

> I think you could just "uninstall" the HP printer and then reinstall it.
> "Carolyn" <> wrote in message
> news:69C2E7DB-F58E-478C-81CA-...
> >I have a user that is having the exact same problem after updating the HP
> > driver. Is there a way to remove this update from her PC?
> >
> > Thanks.
> >
> > -- Carolyn
> >
> > "PA Bear" wrote:
> >
> >> It's seldom a wise idea to install drivers recommended by Windows Update,
> >> Scott. Check manufacturers' websites for such updates.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE/OE), AH-VSOP
> >>
> >> Are You Ready for WinXP SP2?
> >> http://support.microsoft.com/default...r=windowsxpsp2
> >>
> >> What You Should Know About Spyware
> >> http://www.microsoft.com/athome/secu...ssoftware.mspx
> >>
> >> AumHa Forums
> >> http://forum.aumha.org
> >>
> >> Scott wrote:
> >> > I installed the latest driver updates (2 driver updates for August) and
> >> > began having problems with our HP 4200 printers.
> >> >
> >> > On one printer, the users simply weren't able to print anymore. I
> >> > noticed a changed a setting in general tab, printing preferences,
> >> > "Destination tab, destination features, job storage settings were
> >> > changed to "proof and hold" !
> >> >
> >> > Note - trying to open general tab, printing preferences one of these
> >> > 4200's resulted in an error "Function address 0x78010479 caused a
> >> > protection fault. (exception code 0xc0000005) Some or all of the
> >> > proprty
> >> > page(s) may not be displayed. And sure enought that was as far as I
> >> > could go.
> >> >
> >> > This is unique to the 4200 printers.
> >> >
> >> > Also, the details section when you do windows update will not display
> >> > any detail info about the driver updates. Just a 404 error.
> >>
> >>
>
>
>

I had the same problem but with all my HP2300n printers. Did you solve the
problem?

"Carolyn" wrote:

> I uninstalled and reinstalled the printer, but it didn't make a difference
> (it is a network printer). I also checked in Add/Remove Programs, but I
> didn't see the update listed there.
>
> -- Carolyn
>
> "JD" wrote:
>
> > I think you could just "uninstall" the HP printer and then reinstall it.
> > "Carolyn" <> wrote in message
> > news:69C2E7DB-F58E-478C-81CA-...
> > >I have a user that is having the exact same problem after updating the HP
> > > driver. Is there a way to remove this update from her PC?
> > >
> > > Thanks.
> > >
> > > -- Carolyn
> > >
> > > "PA Bear" wrote:
> > >
> > >> It's seldom a wise idea to install drivers recommended by Windows Update,
> > >> Scott. Check manufacturers' websites for such updates.
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-Windows (IE/OE), AH-VSOP
> > >>
> > >> Are You Ready for WinXP SP2?
> > >> http://support.microsoft.com/default...r=windowsxpsp2
> > >>
> > >> What You Should Know About Spyware
> > >> http://www.microsoft.com/athome/secu...ssoftware.mspx
> > >>
> > >> AumHa Forums
> > >> http://forum.aumha.org
> > >>
> > >> Scott wrote:
> > >> > I installed the latest driver updates (2 driver updates for August) and
> > >> > began having problems with our HP 4200 printers.
> > >> >
> > >> > On one printer, the users simply weren't able to print anymore. I
> > >> > noticed a changed a setting in general tab, printing preferences,
> > >> > "Destination tab, destination features, job storage settings were
> > >> > changed to "proof and hold" !
> > >> >
> > >> > Note - trying to open general tab, printing preferences one of these
> > >> > 4200's resulted in an error "Function address 0x78010479 caused a
> > >> > protection fault. (exception code 0xc0000005) Some or all of the
> > >> > proprty
> > >> > page(s) may not be displayed. And sure enought that was as far as I
> > >> > could go.
> > >> >
> > >> > This is unique to the 4200 printers.
> > >> >
> > >> > Also, the details section when you do windows update will not display
> > >> > any detail info about the driver updates. Just a 404 error.
> > >>
> > >>
> >
> >
> >

No, I haven't found a solution to this problem yet.

-- Carolyn

"Susan" wrote:

> I had the same problem but with all my HP2300n printers. Did you solve the
> problem?
>
> "Carolyn" wrote:
>
> > I uninstalled and reinstalled the printer, but it didn't make a difference
> > (it is a network printer). I also checked in Add/Remove Programs, but I
> > didn't see the update listed there.
> >
> > -- Carolyn
> >
> > "JD" wrote:
> >
> > > I think you could just "uninstall" the HP printer and then reinstall it.
> > > "Carolyn" <> wrote in message
> > > news:69C2E7DB-F58E-478C-81CA-...
> > > >I have a user that is having the exact same problem after updating the HP
> > > > driver. Is there a way to remove this update from her PC?
> > > >
> > > > Thanks.
> > > >
> > > > -- Carolyn
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > >> It's seldom a wise idea to install drivers recommended by Windows Update,
> > > >> Scott. Check manufacturers' websites for such updates.
> > > >> --
> > > >> ~Robear Dyer (PA Bear)
> > > >> MS MVP-Windows (IE/OE), AH-VSOP
> > > >>
> > > >> Are You Ready for WinXP SP2?
> > > >> http://support.microsoft.com/default...r=windowsxpsp2
> > > >>
> > > >> What You Should Know About Spyware
> > > >> http://www.microsoft.com/athome/secu...ssoftware.mspx
> > > >>
> > > >> AumHa Forums
> > > >> http://forum.aumha.org
> > > >>
> > > >> Scott wrote:
> > > >> > I installed the latest driver updates (2 driver updates for August) and
> > > >> > began having problems with our HP 4200 printers.
> > > >> >
> > > >> > On one printer, the users simply weren't able to print anymore. I
> > > >> > noticed a changed a setting in general tab, printing preferences,
> > > >> > "Destination tab, destination features, job storage settings were
> > > >> > changed to "proof and hold" !
> > > >> >
> > > >> > Note - trying to open general tab, printing preferences one of these
> > > >> > 4200's resulted in an error "Function address 0x78010479 caused a
> > > >> > protection fault. (exception code 0xc0000005) Some or all of the
> > > >> > proprty
> > > >> > page(s) may not be displayed. And sure enought that was as far as I
> > > >> > could go.
> > > >> >
> > > >> > This is unique to the 4200 printers.
> > > >> >
> > > >> > Also, the details section when you do windows update will not display
> > > >> > any detail info about the driver updates. Just a 404 error.
> > > >>
> > > >>
> > >
> > >
> > >

Has anyone been able to figure this out yet? While I can print to my HP4200,
everytime I try to print to another printer (File, Print, ...), I get an
exception error and the application crashes. I've downloaded the most recent
HP4200 driver from HP and installed it with no success. When I remove the
HP4200 printer, everything works. So how do I get rid of whatever the
Microsoft update did? There's no uninstall.

"Carolyn" wrote:

> No, I haven't found a solution to this problem yet.
>
> -- Carolyn
>
> "Susan" wrote:
>
> > I had the same problem but with all my HP2300n printers. Did you solve the
> > problem?
> >
> > "Carolyn" wrote:
> >
> > > I uninstalled and reinstalled the printer, but it didn't make a difference
> > > (it is a network printer). I also checked in Add/Remove Programs, but I
> > > didn't see the update listed there.
> > >
> > > -- Carolyn
> > >
> > > "JD" wrote:
> > >
> > > > I think you could just "uninstall" the HP printer and then reinstall it.
> > > > "Carolyn" <> wrote in message
> > > > news:69C2E7DB-F58E-478C-81CA-...
> > > > >I have a user that is having the exact same problem after updating the HP
> > > > > driver. Is there a way to remove this update from her PC?
> > > > >
> > > > > Thanks.
> > > > >
> > > > > -- Carolyn
> > > > >
> > > > > "PA Bear" wrote:
> > > > >
> > > > >> It's seldom a wise idea to install drivers recommended by Windows Update,
> > > > >> Scott. Check manufacturers' websites for such updates.
> > > > >> --
> > > > >> ~Robear Dyer (PA Bear)
> > > > >> MS MVP-Windows (IE/OE), AH-VSOP
> > > > >>
> > > > >> Are You Ready for WinXP SP2?
> > > > >> http://support.microsoft.com/default...r=windowsxpsp2
> > > > >>
> > > > >> What You Should Know About Spyware
> > > > >> http://www.microsoft.com/athome/secu...ssoftware.mspx
> > > > >>
> > > > >> AumHa Forums
> > > > >> http://forum.aumha.org
> > > > >>
> > > > >> Scott wrote:
> > > > >> > I installed the latest driver updates (2 driver updates for August) and
> > > > >> > began having problems with our HP 4200 printers.
> > > > >> >
> > > > >> > On one printer, the users simply weren't able to print anymore. I
> > > > >> > noticed a changed a setting in general tab, printing preferences,
> > > > >> > "Destination tab, destination features, job storage settings were
> > > > >> > changed to "proof and hold" !
> > > > >> >
> > > > >> > Note - trying to open general tab, printing preferences one of these
> > > > >> > 4200's resulted in an error "Function address 0x78010479 caused a
> > > > >> > protection fault. (exception code 0xc0000005) Some or all of the
> > > > >> > proprty
> > > > >> > page(s) may not be displayed. And sure enought that was as far as I
> > > > >> > could go.
> > > > >> >
> > > > >> > This is unique to the 4200 printers.
> > > > >> >
> > > > >> > Also, the details section when you do windows update will not display
> > > > >> > any detail info about the driver updates. Just a 404 error.
> > > > >>
> > > > >>
> > > >
> > > >
> > > >

And *your* Windows version would be...?

The "latest Windows Updates" would be...?

What does HP Support have to say about this?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://support.microsoft.com/default...r=windowsxpsp2

What You Should Know About Spyware
http://www.microsoft.com/athome/secu...ssoftware.mspx

AumHa Forums
http://forum.aumha.org


Joe@SAA wrote:
> Has anyone been able to figure this out yet? While I can print to my
> HP4200, everytime I try to print to another printer (File, Print, ...), I
> get an exception error and the application crashes. I've downloaded the
> most recent HP4200 driver from HP and installed it with no success. When
> I remove the HP4200 printer, everything works. So how do I get rid of
> whatever the Microsoft update did? There's no uninstall.
> >
> > > I had the same problem but with all my HP2300n printers. Did you
> > > solve the problem?
> > >
> > > "Carolyn" wrote:
> > >
> > > > I uninstalled and reinstalled the printer, but it didn't make a
> > > > difference (it is a network printer). I also checked in Add/Remove
> > > > Programs, but I didn't see the update listed there.
> > > >
> > > > > I think you could just "uninstall" the HP printer and then
> > > > > reinstall it.
> > > > >
> > > > > > I have a user that is having the exact same problem after
> > > > > > updating the HP driver. Is there a way to remove this update
> > > > > > from her PC?
> > > > > >
> > > > > > > It's seldom a wise idea to install drivers recommended by
> > > > > > > Windows Update, Scott. Check manufacturers' websites for
> > > > > > > such updates. --
> > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > MS MVP-Windows (IE/OE), AH-VSOP
> > > > > > >
> > > > > > > Are You Ready for WinXP SP2?
> > > > > > > http://support.microsoft.com/default...r=windowsxpsp2
> > > > > > >
> > > > > > > What You Should Know About Spyware
> > > > > > > http://www.microsoft.com/athome/secu...ssoftware.mspx
> > > > > > >
> > > > > > > AumHa Forums
> > > > > > > http://forum.aumha.org
> > > > > > >
> > > > > > > Scott wrote:
> > > > > > > > I installed the latest driver updates (2 driver updates for
> > > > > > > > August) and began having problems with our HP 4200 printers.
> > > > > > > >
> > > > > > > > On one printer, the users simply weren't able to print
> > > > > > > > anymore. I noticed a changed a setting in general tab,
> > > > > > > > printing preferences, "Destination tab, destination
> > > > > > > > features, job storage settings were changed to "proof and
> > > > > > > > hold" !
> > > > > > > >
> > > > > > > > Note - trying to open general tab, printing preferences one
> > > > > > > > of these 4200's resulted in an error "Function address
> > > > > > > > 0x78010479 caused a protection fault. (exception code
> > > > > > > > 0xc0000005) Some or all of the proprty
> > > > > > > > page(s) may not be displayed. And sure enought that was as
> > > > > > > > far as I could go.
> > > > > > > >
> > > > > > > > This is unique to the 4200 printers.
> > > > > > > >
> > > > > > > > Also, the details section when you do windows update will
> > > > > > > > not display any detail info about the driver updates. Just
> > > > > > > > a 404 error.

Windows 2000/SP4. All critical/security updates installed. HP says this is
a "Windows" problem.

"PA Bear" wrote:

> And *your* Windows version would be...?
>
> The "latest Windows Updates" would be...?
>
> What does HP Support have to say about this?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE), AH-VSOP
>
> Are You Ready for WinXP SP2?
> http://support.microsoft.com/default...r=windowsxpsp2
>
> What You Should Know About Spyware
> http://www.microsoft.com/athome/secu...ssoftware.mspx
>
> AumHa Forums
> http://forum.aumha.org
>
>
> Joe@SAA wrote:
> > Has anyone been able to figure this out yet? While I can print to my
> > HP4200, everytime I try to print to another printer (File, Print, ...), I
> > get an exception error and the application crashes. I've downloaded the
> > most recent HP4200 driver from HP and installed it with no success. When
> > I remove the HP4200 printer, everything works. So how do I get rid of
> > whatever the Microsoft update did? There's no uninstall.
> > >
> > > > I had the same problem but with all my HP2300n printers. Did you
> > > > solve the problem?
> > > >
> > > > "Carolyn" wrote:
> > > >
> > > > > I uninstalled and reinstalled the printer, but it didn't make a
> > > > > difference (it is a network printer). I also checked in Add/Remove
> > > > > Programs, but I didn't see the update listed there.
> > > > >
> > > > > > I think you could just "uninstall" the HP printer and then
> > > > > > reinstall it.
> > > > > >
> > > > > > > I have a user that is having the exact same problem after
> > > > > > > updating the HP driver. Is there a way to remove this update
> > > > > > > from her PC?
> > > > > > >
> > > > > > > > It's seldom a wise idea to install drivers recommended by
> > > > > > > > Windows Update, Scott. Check manufacturers' websites for
> > > > > > > > such updates. --
> > > > > > > > ~Robear Dyer (PA Bear)
> > > > > > > > MS MVP-Windows (IE/OE), AH-VSOP
> > > > > > > >
> > > > > > > > Are You Ready for WinXP SP2?
> > > > > > > > http://support.microsoft.com/default...r=windowsxpsp2
> > > > > > > >
> > > > > > > > What You Should Know About Spyware
> > > > > > > > http://www.microsoft.com/athome/secu...ssoftware.mspx
> > > > > > > >
> > > > > > > > AumHa Forums
> > > > > > > > http://forum.aumha.org
> > > > > > > >
> > > > > > > > Scott wrote:
> > > > > > > > > I installed the latest driver updates (2 driver updates for
> > > > > > > > > August) and began having problems with our HP 4200 printers.
> > > > > > > > >
> > > > > > > > > On one printer, the users simply weren't able to print
> > > > > > > > > anymore. I noticed a changed a setting in general tab,
> > > > > > > > > printing preferences, "Destination tab, destination
> > > > > > > > > features, job storage settings were changed to "proof and
> > > > > > > > > hold" !
> > > > > > > > >
> > > > > > > > > Note - trying to open general tab, printing preferences one
> > > > > > > > > of these 4200's resulted in an error "Function address
> > > > > > > > > 0x78010479 caused a protection fault. (exception code
> > > > > > > > > 0xc0000005) Some or all of the proprty
> > > > > > > > > page(s) may not be displayed. And sure enought that was as
> > > > > > > > > far as I could go.
> > > > > > > > >
> > > > > > > > > This is unique to the 4200 printers.
> > > > > > > > >
> > > > > > > > > Also, the details section when you do windows update will
> > > > > > > > > not display any detail info about the driver updates. Just
> > > > > > > > > a 404 error.
>
>