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latest windows update wreaking havoc

 
 
sandwedger
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      04-15-2006
Well, this latest update, seven items, has really mucked up my computer, and
it looks like it has done the same to others as well. I would do a system
restore, but I am in the middle of some important work, so I am hoping that
Microsoft will put together a patch for this mess. Will this happen?
Anytime soon?
 
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jekarayan
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      04-15-2006
After my most recent Microsoft Updates -- a package of 7 "critical ones
delivered via Microsoft Update -- I started getting errors on my home desktop
when trying to save Word and Excel files.

Here is what the Sned Error Diagnotic says:

szAppName : WINWORD.EXE szAppVer : 10.0.6775.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

I am running Windows XP Professional

I used the restore function to get rid of teh updates, and everything works
again.

Any ideas on what I can do to fix this?
--
j
--
j


"sandwedger" wrote:

> Well, this latest update, seven items, has really mucked up my computer, and
> it looks like it has done the same to others as well. I would do a system
> restore, but I am in the middle of some important work, so I am hoping that
> Microsoft will put together a patch for this mess. Will this happen?
> Anytime soon?

 
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jekarayan
Guest
Posts: n/a

 
      04-15-2006
After my most recent Microsoft Updates -- a package of 7 "critical ones
delivered via Microsoft Update -- I started getting errors on my home desktop
when trying to save Word and Excel files.

Here is what the Sned Error Diagnotic says:

szAppName : WINWORD.EXE szAppVer : 10.0.6775.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

I am running Windows XP Professional

I used the restore function to get rid of teh updates, and everything works
again.

Any ideas on what I can do to fix this?
--
j
--
j


"sandwedger" wrote:

> Well, this latest update, seven items, has really mucked up my computer, and
> it looks like it has done the same to others as well. I would do a system
> restore, but I am in the middle of some important work, so I am hoping that
> Microsoft will put together a patch for this mess. Will this happen?
> Anytime soon?

 
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sandwedger
Guest
Posts: n/a

 
      04-15-2006
Me too ... Win XP Pro ... but, the sticky issue here is that I won't be able
to do a system restore for several more days because of a very complicated
project going on in my humble PC .... if I do a system restore right now, I
lose it all. I think MS owes us a fix for this, and pronto.

"jekarayan" wrote:

> I am running Windows XP Professional
>
> I used the restore function to get rid of teh updates, and everything works
> again.


 
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Maurice N ~ MVP
Guest
Posts: n/a

 
      04-15-2006
If you know how to safely use the Windows registry editor, use Option 1 noted below. If you are un-familiar with Regedit, then I'd suggest you remove 1 update.
Please do read the whole note before doing anything or taking action.

To remove windows update KB908531, do the following:

Go to Conrtol Panel, then select "Add or Remove Programs".

Be sure the "Change or Remove Programs" is active / highlighted (at top left of window).

Then look at "Show updates" checkbox (at top). Make sure it is selected (ticked).

Once the display is populated, scroll down to "Security Update for Windows XP (KB908531)". It should be near the bottom of the list.

Click on that item. You'll see a Remove button. Click on it if you wish to have it removed.

** Before you use Add-Remove Programs, be very sure you close all your open user programs (after saving any unsaved work). After this change takes effect, and IF this does not ask for a restart, then you should do a logoff and restart of Windows.



From a post in IE6 Browser newsgroup by Stephen Hui [MSFT] (13 Apr-06):

<QP>

We've determined that the majority of the issues people are having with

MS06-015 / KB908531 are due to a bad interaction between the security

update and a software component included with various HP hardware devices,

including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction

with the HP software:

Option 1 - Modify the registry

------------------------------

- (If you have multiple user accounts set up) Log onto the computer using

an account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,

without the quotes; this will start Registry Editor

- Locate the

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell

Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}{000214E6-0000-0000-C000-000000000046} 0x401"
, without the quotes

- Right click the value, select Modify, and type "1" into the Value Data

field

- Close Registry Editor



Option 2 - Kill the HP process

------------------------------

- Wait until Internet Explorer, Windows Explorer, or whichever component

is encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the

prompt, without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,

then right click on them and select End Process

Notes:

- Option 2 this may disable some HP device-specific functionality until

you restart your computer.

- Option 2 will correct the problem for the logged-in user, but not for

all users on a computer with multiple user accounts. For that reason,

Option 1 is the preferred option.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If your computer is not currently unresponsive, you should only have to do

Option 1 or Option 2, not both. If your computer is currently

unresponsive, you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully

this will get things back on track. Please note that MS06-015 fixes a

critical security vulnerability, so it's very important that you reinstall

it as soon as possible if you've uninstalled it. Please also keep in mind

that disabling Auto Update will leave your computer unprotected even after

we release security updates. I understand that this experience has been

very frustrating for many of you, but I really must still strongly

recommend that you leave [Automatic Updates] enabled for your own safety.

</QP>

Source: http://groups.google.com/group/micro...4143b42d0c3ca2



Also, see this Blog entry by Mike Reavey at MSFT.

http://blogs.technet.com/msrc/archiv...15/425311.aspx

--
Maurice N
MVP Windows - Shell / User
-----

"sandwedger" wrote in message news:12BD8C0C-7A63-427F-8101-...
> Me too ... Win XP Pro ... but, the sticky issue here is that I won't be able
> to do a system restore for several more days because of a very complicated
> project going on in my humble PC .... if I do a system restore right now, I
> lose it all. I think MS owes us a fix for this, and pronto.
>
> "jekarayan" wrote:
>
> > I am running Windows XP Professional
>>
>> I used the restore function to get rid of teh updates, and everything works
>> again.

>

 
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Maurice N ~ MVP
Guest
Posts: n/a

 
      04-15-2006
P.S. Diregard the registry values I noted earlier, as well as the registry values noted by the MS note & the MS blog reference.

If you want to do the registry tweak, get this zip file & extract & run the reg file.
http://patch-info.de/WinXP/Downloads...are-To-Web.zip
Thanks to Ottmar Freudenberger.
--
Maurice N
MVP Windows - Shell / User
-----

 
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