Just got Windows 7 Ultimate (to upgrade Windows Vista Ultimate).
Had problems with Microsoft Mail in Vista, and therefore had replaced it
with Windows Live Mail.
When I installed Windows 7, I found that it had installed a new version of
Windows Live Mail. Not really a problem. The problem comes when I opened
it for the first time. I had set a whole bunch of rules to send various
mails into various folders. At first glance, some of the rules did not seem
to run. On further inspection, it was not that the rules hadn't run, but
that the destinations were missing.
Like a good little boy, I went to the Microsoft Web Site to look for
support. Got jammed up on the Product ID. I allowed their ActiveX
component to install on my machine so that it could find the product ID. It
couldn't. Tried to follow the directions on the second option to retrieve
the product id manually, and there ran into a major problem. The first page
of the Control Panel comes up fine when I click Start --> Control Panel but
on any option that I choose, I get a dialog box saying that Internet
Explorer has stopped working, followed by another saying that Internet
Explorer is restarting followed by the desktop.
I went back to my email folders, because I have dealt with Microsoft Support
in the past (and contrary to the horror stories that abound, whenever I have
had dealings with Microsoft Support in the past, it has been professional
and courteous and effective) only to find that most of the mail that I had
been saving is gone. Same goes for other folders.
I am wondering if there is anyway to get to Microsoft Support other than
providing Microsoft with a credit card number for something that should be
free support to a customer????
Dave MacLean
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