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Live Call stopped working

 
 
tableman
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Posts: n/a

 
      02-22-2009

Using Vista Home Premium

I installed LifeChat 1.0 and Windows Live Messenger, paid Telefonica
and made some phone calls. There is still plenty of credit there

Now when I try to call, Windows Live Call says

"Your account capability cannot be authorized. Please try again

Try making the call again. If you are still unable to make a call
contact customer support. 80ef0193

In Messenger, when I go to Tools > Options > Connection, and test TCP
it says "Success, you can connect to the Windows Live Messenge
Service".

I tried calling again many times
repaired Messenger, uninstalled and reinstalled LifeChat and Messenger

can't find customer support,
tried many internet searches for a solution without any result,
can't find a more relevant forum than this,
and have no idea what to do next

--
tableman
 
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Jonathan Kay [MVP]
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Posts: n/a

 
      02-23-2009
Greetings,

I believe Messenger support will actually assist you with this one. I've not actually been
part of this particular problem before, so I'm unsure what exactly will be done.

You can get there by going to:
http://support.live.com/default.aspx...ey=wlmessenger

After choosing Windows Live Messenger 2009, choose any topic on the side, then choose the
'Get more help' link in the corner and then choose the 'Get support' link.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"tableman" <> wrote in message
news:...
>
> Using Vista Home Premium.
>
> I installed LifeChat 1.0 and Windows Live Messenger, paid Telefonica,
> and made some phone calls. There is still plenty of credit there.
>
> Now when I try to call, Windows Live Call says:
>
> "Your account capability cannot be authorized. Please try again.
>
> Try making the call again. If you are still unable to make a call,
> contact customer support. 80ef0193"
>
> In Messenger, when I go to Tools > Options > Connection, and test TCP,
> it says "Success, you can connect to the Windows Live Messenger
> Service".
>
> I tried calling again many times,
> repaired Messenger, uninstalled and reinstalled LifeChat and Messenger,
>
> can't find customer support,
> tried many internet searches for a solution without any result,
> can't find a more relevant forum than this,
> and have no idea what to do next.
>
>
> --
> tableman



 
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