Live Messenger 2009 doesn't sign in

Build 14.0.8050.1202 on Windows XP SP3.

I have 2 machines with this build on, one signs in successfully the other
doesn't. On the machine that doesn't work I press the 'Sign in' button and
the 2 characters spin before returning to the sign in screen after about 5
seconds (the other machine has then been automatically signed out because I
have signed in elsewhere, so WLM2009 must be logging on). On the machine that
fails I can successfully sign in using Windows Messenger 4.7. Therefore, I
think the problem has something to do with the WLM 2009 environment on the
failing machine, so I re-installed, but no change.

Any ideas?

Since a reinstall didn't help, I don't know what else to suggest other than
directing you to the newsgroup for Windows Live Messenger which is more active
than this one:
http://www.microsoft.com/communities...&lang=en&cr=US
And to suggest that you may also want to contact Messenger Support:
Go to http://support.live.com and sign in with a LiveID
Click on the link for Windows Live Messenger in the list.
If you are not presented with an email support form, but are instead redirected
to help.live.com for that service/product, in the page that opens from
http://help.live.com select any topic on the left hand side or search for a
question in the search box.
The results of your search or the clicked topic appears in the right hand frame,
along with a tiny link in the lower right hand corner – “Get more help.”
Click that tiny link and you will get to a page with a link “Contact support”
Click that link and you will be presented with the email support form to fill
out. Provide as much detail as possible and you should get a response from
support within 24 hours.
Help topics at http://help.live.com
-steve

Alan <> wrote:

>Build 14.0.8050.1202 on Windows XP SP3.
>
>I have 2 machines with this build on, one signs in successfully the other
>doesn't. On the machine that doesn't work I press the 'Sign in' button and
>the 2 characters spin before returning to the sign in screen after about 5
>seconds (the other machine has then been automatically signed out because I
>have signed in elsewhere, so WLM2009 must be logging on). On the machine that
>fails I can successfully sign in using Windows Messenger 4.7. Therefore, I
>think the problem has something to do with the WLM 2009 environment on the
>failing machine, so I re-installed, but no change.
>
>Any ideas?
>

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator