LIVE MESSENGER 8.1 REFUSES to DO REMOTE SUPPORT-SAYS NEED UPGRADE

I have the very most current live messenger. I have been using messenger in
its various iterations for 4 years to render remote support to my clients. I
am NOT behind a firewall, all my services (REMOTE) are on. When I instruct
my client to ask for remote support, it errors out and says . . . . . ..
(essence) "YOU NEED THE MOST CURRENT VERSION OF LIVE MESSENGER (WHICH I HAVE)
in order to render support. In all other aspects messenger works fine. I
almost lost a client today, but MS Partner doesn't have a resource to help
me. Can anyone here please help?
USING V 8.1 BUILD 8.1.07178.00

Thanks heaps

Barry

If you are using XP, then try to update Windows Messenger.
If Vista, I don't know.
--
mae

"BHACKNER" <> wrote in message
news:20DB6C14-50C7-44D5-918D-...
|I have the very most current live messenger. I have been using messenger in
| its various iterations for 4 years to render remote support to my clients. I
| am NOT behind a firewall, all my services (REMOTE) are on. When I instruct
| my client to ask for remote support, it errors out and says . . . . . ..
| (essence) "YOU NEED THE MOST CURRENT VERSION OF LIVE MESSENGER (WHICH I
HAVE)
| in order to render support. In all other aspects messenger works fine. I
| almost lost a client today, but MS Partner doesn't have a resource to help
| me. Can anyone here please help?
| USING V 8.1 BUILD 8.1.07178.00
|
| Thanks heaps
|
| Barry
|
|

Greetings,

You the latest version of Windows Messenger (not Windows Live Messenger) to use Remote
Assistance in Windows Live Messenger. Live Messenger depends on the old Windows Messenger
client for its Remote Assistance capabilities, otherwise it will give you this message.

You can simply grab and install the latest from here:
http://microsoft.com/downloads/detai...f-9157a3b3d774

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"BHACKNER" <> wrote in message
news:20DB6C14-50C7-44D5-918D-...
>I have the very most current live messenger. I have been using messenger in
> its various iterations for 4 years to render remote support to my clients. I
> am NOT behind a firewall, all my services (REMOTE) are on. When I instruct
> my client to ask for remote support, it errors out and says . . . . . ..
> (essence) "YOU NEED THE MOST CURRENT VERSION OF LIVE MESSENGER (WHICH I HAVE)
> in order to render support. In all other aspects messenger works fine. I
> almost lost a client today, but MS Partner doesn't have a resource to help
> me. Can anyone here please help?
> USING V 8.1 BUILD 8.1.07178.00
>
> Thanks heaps
>
> Barry
>
>

Thank you. I DL'd 5.1 and now am able to connect! Thank you so much. This
should be in the KB.

Barry

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> You the latest version of Windows Messenger (not Windows Live Messenger) to use Remote
> Assistance in Windows Live Messenger. Live Messenger depends on the old Windows Messenger
> client for its Remote Assistance capabilities, otherwise it will give you this message.
>
> You can simply grab and install the latest from here:
> http://microsoft.com/downloads/detai...f-9157a3b3d774
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "BHACKNER" <> wrote in message
> news:20DB6C14-50C7-44D5-918D-...
> >I have the very most current live messenger. I have been using messenger in
> > its various iterations for 4 years to render remote support to my clients. I
> > am NOT behind a firewall, all my services (REMOTE) are on. When I instruct
> > my client to ask for remote support, it errors out and says . . . . . ..
> > (essence) "YOU NEED THE MOST CURRENT VERSION OF LIVE MESSENGER (WHICH I HAVE)
> > in order to render support. In all other aspects messenger works fine. I
> > almost lost a client today, but MS Partner doesn't have a resource to help
> > me. Can anyone here please help?
> > USING V 8.1 BUILD 8.1.07178.00
> >
> > Thanks heaps
> >
> > Barry
> >
> >
>
>

Hi Barry,

Agreed.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"BHACKNER" <> wrote in message
news:1AD5E644-B937-4734-83F4-...
> Thank you. I DL'd 5.1 and now am able to connect! Thank you so much. This
> should be in the KB.
>
> Barry
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> You the latest version of Windows Messenger (not Windows Live Messenger) to use Remote
>> Assistance in Windows Live Messenger. Live Messenger depends on the old Windows Messenger
>> client for its Remote Assistance capabilities, otherwise it will give you this message.
>>
>> You can simply grab and install the latest from here:
>> http://microsoft.com/downloads/detai...f-9157a3b3d774
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>>
>> "BHACKNER" <> wrote in message
>> news:20DB6C14-50C7-44D5-918D-...
>> >I have the very most current live messenger. I have been using messenger in
>> > its various iterations for 4 years to render remote support to my clients. I
>> > am NOT behind a firewall, all my services (REMOTE) are on. When I instruct
>> > my client to ask for remote support, it errors out and says . . . . . ..
>> > (essence) "YOU NEED THE MOST CURRENT VERSION OF LIVE MESSENGER (WHICH I HAVE)
>> > in order to render support. In all other aspects messenger works fine. I
>> > almost lost a client today, but MS Partner doesn't have a resource to help
>> > me. Can anyone here please help?
>> > USING V 8.1 BUILD 8.1.07178.00
>> >
>> > Thanks heaps
>> >
>> > Barry
>> >
>> >
>>
>>