Live Messenger no sound

When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
brand on other computer which is on my side of Router). When testing using
the Messenger Audio and Video Setup everthing works fine. It shows video,
and the Microphone tests out fine.

However when I make a connection for a Video Call I get the video fine, but
no Sound comes across either way, and the volume control to the Right of the
Video is greyed out?

Any help would be appreciated.

Greetings David,

Just to be clear, both of these PCs are in the same local network behind the router?

Also, is the sound grayed out on the other end too?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"David" <> wrote in message
news:5BBB864A-6C1C-4AB2-ADD0-...
> When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off brand on other
> computer which is on my side of Router). When testing using the Messenger Audio and Video
> Setup everthing works fine. It shows video, and the Microphone tests out fine.
>
> However when I make a connection for a Video Call I get the video fine, but no Sound comes
> across either way, and the volume control to the Right of the Video is greyed out?
>
> Any help would be appreciated.

I'm having similar problems on a Dell Latitude D620 under Vista. If a plug
a microphone in (part of a headset), that does not work at all during video
calls (I can configure it properly in the tuning wizard). If I do not plug
a microphone in and use the internal one, that does work. However, during a
video call (but not audio call, where it works properly) no audio plays out
of the internal speakers (I can configure those properly during the tuning
wizard) but I can get the audio if I connect the headphones part of a
headset. Weird.

As for being behind a router, yes I am.

-Yves

"Jonathan Kay [MVP]" <> wrote in message
news:52ED6E06-74A5-4E18-8F2B-...
> Greetings David,
>
> Just to be clear, both of these PCs are in the same local network behind
> the router?
>
> Also, is the sound grayed out on the other end too?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "David" <> wrote in message
> news:5BBB864A-6C1C-4AB2-ADD0-...
>> When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an
>> off brand on other computer which is on my side of Router). When testing
>> using the Messenger Audio and Video Setup everthing works fine. It shows
>> video, and the Microphone tests out fine.
>>
>> However when I make a connection for a Video Call I get the video fine,
>> but no Sound comes across either way, and the volume control to the Right
>> of the Video is greyed out?
>>
>> Any help would be appreciated.
>
>

yes, both are on the local network, and both have the vol control greyed out
when the on-board the camera mic is selected. I hooked up mics to the sound
cards, and got it to mostly work.

But I want to use the on-camera mics. This was a test I want to send a
Life-cam to my daughter away at school, and need to make it work here before
sending it to her.

Thanks

"Jonathan Kay [MVP]" <> wrote in message
news:52ED6E06-74A5-4E18-8F2B-...
> Greetings David,
>
> Just to be clear, both of these PCs are in the same local network behind
> the router?
>
> Also, is the sound grayed out on the other end too?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "David" <> wrote in message
> news:5BBB864A-6C1C-4AB2-ADD0-...
>> When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an
>> off brand on other computer which is on my side of Router). When testing
>> using the Messenger Audio and Video Setup everthing works fine. It shows
>> video, and the Microphone tests out fine.
>>
>> However when I make a connection for a Video Call I get the video fine,
>> but no Sound comes across either way, and the volume control to the Right
>> of the Video is greyed out?
>>
>> Any help would be appreciated.
>
>

My girlfriend and I get the same problem. We are both running Vista and both
use Logitech cameras. When we share video and then make a computer call, it
works, but when we try to make a video call specifically, we lose audio and
the volume control is grayed out as well. It happened only to her when she
had upgraded and I was still using XP, but now that I upgraded, it happens to
the both of us.

"David" wrote:

> When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
> brand on other computer which is on my side of Router). When testing using
> the Messenger Audio and Video Setup everthing works fine. It shows video,
> and the Microphone tests out fine.
>
> However when I make a connection for a Video Call I get the video fine, but
> no Sound comes across either way, and the volume control to the Right of the
> Video is greyed out?
>
> Any help would be appreciated.
>

Been doing some testing. I got another lifecam, and had my daughter install
it (she is on same ISP, (comcast) but in other side of city. She is running
Win XP, I'm running Vista Pro. After installing the Life cam, everything
works. She can talk using the lifecam Mic (actually it sounds better than
the headset one she was using)

Then I installed Skype and tried it and lo and behold everything works fine,
the Video and audio from the Lifecam works beautifully.

So where can we communicate re the drivers (got to be the Vista version of
the software) with Microsoft?


"David" <> wrote in message
news:5BBB864A-6C1C-4AB2-ADD0-...
> When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
> brand on other computer which is on my side of Router). When testing
> using the Messenger Audio and Video Setup everthing works fine. It shows
> video, and the Microphone tests out fine.
>
> However when I make a connection for a Video Call I get the video fine,
> but no Sound comes across either way, and the volume control to the Right
> of the Video is greyed out?
>
> Any help would be appreciated.

I am having the same problem. I have MS LifeCam XV-3000 and MS Vista
Ultimate. I have gone through and setup the video and audio in the setup and
everything works fine.

Once I get into a call with a friend that is on XP Pro my video works fine
but not audio. If I do a auido call only it works fine. Really strange.

Any idea what I need to do to get this to work?

I am using the lastest drivers for Live messenger. Any help on getting
this to work would be great.

"David" wrote:

> Been doing some testing. I got another lifecam, and had my daughter install
> it (she is on same ISP, (comcast) but in other side of city. She is running
> Win XP, I'm running Vista Pro. After installing the Life cam, everything
> works. She can talk using the lifecam Mic (actually it sounds better than
> the headset one she was using)
>
> Then I installed Skype and tried it and lo and behold everything works fine,
> the Video and audio from the Lifecam works beautifully.
>
> So where can we communicate re the drivers (got to be the Vista version of
> the software) with Microsoft?
>
>
> "David" <> wrote in message
> news:5BBB864A-6C1C-4AB2-ADD0-...
> > When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
> > brand on other computer which is on my side of Router). When testing
> > using the Messenger Audio and Video Setup everthing works fine. It shows
> > video, and the Microphone tests out fine.
> >
> > However when I make a connection for a Video Call I get the video fine,
> > but no Sound comes across either way, and the volume control to the Right
> > of the Video is greyed out?
> >
> > Any help would be appreciated.
>

I have similar problems. Tested the sound and microphone and it
worked fine in Vista 64 Ultimate. tried video call with friend on XP and the
video came out alright, but the microphone on both of us is 'greyed out'...

I'm using Asus W7.



"Heath" wrote:

> I am having the same problem. I have MS LifeCam XV-3000 and MS Vista
> Ultimate. I have gone through and setup the video and audio in the setup and
> everything works fine.
>
> Once I get into a call with a friend that is on XP Pro my video works fine
> but not audio. If I do a auido call only it works fine. Really strange.
>
> Any idea what I need to do to get this to work?
>
> I am using the lastest drivers for Live messenger. Any help on getting
> this to work would be great.
>
> "David" wrote:
>
> > Been doing some testing. I got another lifecam, and had my daughter install
> > it (she is on same ISP, (comcast) but in other side of city. She is running
> > Win XP, I'm running Vista Pro. After installing the Life cam, everything
> > works. She can talk using the lifecam Mic (actually it sounds better than
> > the headset one she was using)
> >
> > Then I installed Skype and tried it and lo and behold everything works fine,
> > the Video and audio from the Lifecam works beautifully.
> >
> > So where can we communicate re the drivers (got to be the Vista version of
> > the software) with Microsoft?
> >
> >
> > "David" <> wrote in message
> > news:5BBB864A-6C1C-4AB2-ADD0-...
> > > When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
> > > brand on other computer which is on my side of Router). When testing
> > > using the Messenger Audio and Video Setup everthing works fine. It shows
> > > video, and the Microphone tests out fine.
> > >
> > > However when I make a connection for a Video Call I get the video fine,
> > > but no Sound comes across either way, and the volume control to the Right
> > > of the Video is greyed out?
> > >
> > > Any help would be appreciated.
> >

JK - I am running 32 Bit Version. Is your friend running Vista as well? I
got mine working but it is a work around. I returned my LifeCam VX-3000 and
got the same another just to make sure that it wasn't the camera. I also
purchased an USB headset and got it to work that way. It is definitely not
the way that I wanted to go but I did get it to work that way.

I also spent and hour on the phone with Microsoft Tech Support and got
passed from the Camera support to Vista Support to General support only for
the general support lady to tell me to call MSN. At that point I was feed up
with it and decided to go the route that I mentioned above.

I as well have an ASUS MB A8N-SLi Premium, AMD Dual Core 4400, and 2 Gig of
Ram.

Anything else that you would like to know? I really would like to get the
mic part working though the camera.

"JK" wrote:

> I have similar problems. Tested the sound and microphone and it
> worked fine in Vista 64 Ultimate. tried video call with friend on XP and the
> video came out alright, but the microphone on both of us is 'greyed out'...
>
> I'm using Asus W7.
>
>
>
> "Heath" wrote:
>
> > I am having the same problem. I have MS LifeCam XV-3000 and MS Vista
> > Ultimate. I have gone through and setup the video and audio in the setup and
> > everything works fine.
> >
> > Once I get into a call with a friend that is on XP Pro my video works fine
> > but not audio. If I do a auido call only it works fine. Really strange.
> >
> > Any idea what I need to do to get this to work?
> >
> > I am using the lastest drivers for Live messenger. Any help on getting
> > this to work would be great.
> >
> > "David" wrote:
> >
> > > Been doing some testing. I got another lifecam, and had my daughter install
> > > it (she is on same ISP, (comcast) but in other side of city. She is running
> > > Win XP, I'm running Vista Pro. After installing the Life cam, everything
> > > works. She can talk using the lifecam Mic (actually it sounds better than
> > > the headset one she was using)
> > >
> > > Then I installed Skype and tried it and lo and behold everything works fine,
> > > the Video and audio from the Lifecam works beautifully.
> > >
> > > So where can we communicate re the drivers (got to be the Vista version of
> > > the software) with Microsoft?
> > >
> > >
> > > "David" <> wrote in message
> > > news:5BBB864A-6C1C-4AB2-ADD0-...
> > > > When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
> > > > brand on other computer which is on my side of Router). When testing
> > > > using the Messenger Audio and Video Setup everthing works fine. It shows
> > > > video, and the Microphone tests out fine.
> > > >
> > > > However when I make a connection for a Video Call I get the video fine,
> > > > but no Sound comes across either way, and the volume control to the Right
> > > > of the Video is greyed out?
> > > >
> > > > Any help would be appreciated.
> > >

I have the exact same issues, running vista ultimate 32 and a microsoft
3000. on a new HP. I installed 8.1 and then went back to 8.0 no luck I
updated the driver on the sound card as well with no luck. The strange thing
is I am runnning vista 64 ultimite at work and having 0 issues. I am curious
what sound cards everyone is using, and what anti virus, ihave the full
package of the norton( came preloaded) running. I have attempted to shut down
everything assuming it was a firewall or port setting blocking the sound.
However there is another post on this string dated 3/17/07 and someone got
the voice working after installing WLM on a secondary drive and updating the
driver. So i am very inclind to think that it must be a driver issue. His
stopped working when he rebooted. It appears that a lot of poeple are having
this issue with no one to help. And since we are all running diffrent boxes
with different configurations it must be a microsoft issue.
Would you all send what sound cards are installed in your boxes, I have a
Realtek using driver 6.0.1.5337

Eric
"Heath" wrote:

> JK - I am running 32 Bit Version. Is your friend running Vista as well? I
> got mine working but it is a work around. I returned my LifeCam VX-3000 and
> got the same another just to make sure that it wasn't the camera. I also
> purchased an USB headset and got it to work that way. It is definitely not
> the way that I wanted to go but I did get it to work that way.
>
> I also spent and hour on the phone with Microsoft Tech Support and got
> passed from the Camera support to Vista Support to General support only for
> the general support lady to tell me to call MSN. At that point I was feed up
> with it and decided to go the route that I mentioned above.
>
> I as well have an ASUS MB A8N-SLi Premium, AMD Dual Core 4400, and 2 Gig of
> Ram.
>
> Anything else that you would like to know? I really would like to get the
> mic part working though the camera.
>
> "JK" wrote:
>
> > I have similar problems. Tested the sound and microphone and it
> > worked fine in Vista 64 Ultimate. tried video call with friend on XP and the
> > video came out alright, but the microphone on both of us is 'greyed out'...
> >
> > I'm using Asus W7.
> >
> >
> >
> > "Heath" wrote:
> >
> > > I am having the same problem. I have MS LifeCam XV-3000 and MS Vista
> > > Ultimate. I have gone through and setup the video and audio in the setup and
> > > everything works fine.
> > >
> > > Once I get into a call with a friend that is on XP Pro my video works fine
> > > but not audio. If I do a auido call only it works fine. Really strange.
> > >
> > > Any idea what I need to do to get this to work?
> > >
> > > I am using the lastest drivers for Live messenger. Any help on getting
> > > this to work would be great.
> > >
> > > "David" wrote:
> > >
> > > > Been doing some testing. I got another lifecam, and had my daughter install
> > > > it (she is on same ISP, (comcast) but in other side of city. She is running
> > > > Win XP, I'm running Vista Pro. After installing the Life cam, everything
> > > > works. She can talk using the lifecam Mic (actually it sounds better than
> > > > the headset one she was using)
> > > >
> > > > Then I installed Skype and tried it and lo and behold everything works fine,
> > > > the Video and audio from the Lifecam works beautifully.
> > > >
> > > > So where can we communicate re the drivers (got to be the Vista version of
> > > > the software) with Microsoft?
> > > >
> > > >
> > > > "David" <> wrote in message
> > > > news:5BBB864A-6C1C-4AB2-ADD0-...
> > > > > When using Live Messenger 8.1 (on Vista Pro, VX-1000 camera my end, an off
> > > > > brand on other computer which is on my side of Router). When testing
> > > > > using the Messenger Audio and Video Setup everthing works fine. It shows
> > > > > video, and the Microphone tests out fine.
> > > > >
> > > > > However when I make a connection for a Video Call I get the video fine,
> > > > > but no Sound comes across either way, and the volume control to the Right
> > > > > of the Video is greyed out?
> > > > >
> > > > > Any help would be appreciated.
> > > >