Live Messenger Presence button is not working

Hi ppl,

I've been using windows live messenger chat on my websites since last year,
but since last week the buttons show me as offline and I am online. On web
settings page, the checkbox that allows everyone to see my presence is
checked.

I didn't find a solution. Could anyone help me please?

Thanks,

Lucila Kawai

My status icons are showing as offline today as well. Maybe its an outage,
but I have no idea where to submit an inquiry on this issue.

"Lucila Kawai" wrote:

> Hi ppl,
>
> I've been using windows live messenger chat on my websites since last year,
> but since last week the buttons show me as offline and I am online. On web
> settings page, the checkbox that allows everyone to see my presence is
> checked.
>
> I didn't find a solution. Could anyone help me please?
>
> Thanks,
>
> Lucila Kawai

Just an update on my part...
It seems to only be affecting users that were already using the service. I
check the box to "Allow anyone on the web to see my presence and send me
messages" and refresh the page only for the checkbox to disappear.

I check the box for a new user that was not using the service and it stays
checked when I refresh the page. I move the coding to my site and it works
for the new user.

Maybe its a session problem with users that were currently connected when
some problem happened?

Hi Will,

I created a new account, checked the checkbox, refreshed the page and it not
worked.

On the settings page, if I check the checkbox, save it, create html, and
then click on the link above the page which says to active the messenger
status, the checkbox is unchecked!

I tried it using IE and firefox. Do you know what else can I do?

Thanks.
"Will" wrote:

> Just an update on my part...
> It seems to only be affecting users that were already using the service. I
> check the box to "Allow anyone on the web to see my presence and send me
> messages" and refresh the page only for the checkbox to disappear.
>
> I check the box for a new user that was not using the service and it stays
> checked when I refresh the page. I move the coding to my site and it works
> for the new user.
>
> Maybe its a session problem with users that were currently connected when
> some problem happened?

I wish I could help more but I do not think the problems is yours. It is
most likely a problem on Microsoft's Live service.

I am removing the links from my website for a time. I will replace them in
a few hours to see if this changes the problem.

I will continue to try different things and update if I find a solution.

I have the same problem. What should I do?
--
--------------



"Will" wrote:

> I wish I could help more but I do not think the problems is yours. It is
> most likely a problem on Microsoft's Live service.
>
> I am removing the links from my website for a time. I will replace them in
> a few hours to see if this changes the problem.
>
> I will continue to try different things and update if I find a solution.

Seems waiting it out was the only thing we could do.

Microsoft seems to have fixed the problem now. At least all of my users are
working again. *shrugs*

Thanks Will for your feedback!

"Will" wrote:

> Seems waiting it out was the only thing we could do.
>
> Microsoft seems to have fixed the problem now. At least all of my users are
> working again. *shrugs*

Hi,

Just to add, what you were describing has happened before (maybe 6-8 months ago).

....and fixed itself just the same.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Lucila Kawai" <Lucila > wrote in message
news:95BBE649-C220-4B86-83BB-...
> Thanks Will for your feedback!
>
> "Will" wrote:
>
>> Seems waiting it out was the only thing we could do.
>>
>> Microsoft seems to have fixed the problem now. At least all of my users are
>> working again. *shrugs*