Live OneCare Update - very annoyed!

My windows Live OneCare will not update.
I tired several times. I get this message:

A required update to Windows Live OneCare could not be downloaded to your
computer. Click this balloon for more information and to troubleshoot.

The infromation this offers is reboot and retry. Which I did several times
before coming here.

Going to Windows Live OneCare Help and Support takes me to a place where I
am told I can choose between e-mail, chat, and telephone support. When I get
there it does not give me the chat option. When I try the e-mail option I am
asked for my product ID number. The link "How to find your product
identification number?" produces an HTTP 403 error, and when I enter my
product ID obtain from Help|About in the Windows Live OneCare window I am
told that this product ID is not valid for the country I've entered. I
therefore am unable to e-mail my problem to Microsoft Help.

First - someone at Microsoft, fix this string of screw-ups.

Second - how do I get the Windows Live OneCare update to download and
install properly.

Third - someone at Microsoft has to figure out that reboot your computer and
retry is not remotely close to a complete set of suggestions for an obviously
common problem.

A1 & A2. MS has made web-forums available for OneCare support and questions.
This newsgroup is not related to these forums nor are they available via
newsgroups.

Windows Live OneCare Forums
http://forums.microsoft.com/windowso....aspx?siteid=2

A3. How have you determined it's a "common problem"?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

mjd wrote:
> My windows Live OneCare will not update.
> I tired several times. I get this message:
>
> A required update to Windows Live OneCare could not be downloaded to your
> computer. Click this balloon for more information and to troubleshoot.
>
> The infromation this offers is reboot and retry. Which I did several times
> before coming here.
>
> Going to Windows Live OneCare Help and Support takes me to a place where I
> am told I can choose between e-mail, chat, and telephone support. When I
> get
> there it does not give me the chat option. When I try the e-mail option I
> am
> asked for my product ID number. The link "How to find your product
> identification number?" produces an HTTP 403 error, and when I enter my
> product ID obtain from Help|About in the Windows Live OneCare window I am
> told that this product ID is not valid for the country I've entered. I
> therefore am unable to e-mail my problem to Microsoft Help.
>
> First - someone at Microsoft, fix this string of screw-ups.
>
> Second - how do I get the Windows Live OneCare update to download and
> install properly.
>
> Third - someone at Microsoft has to figure out that reboot your computer
> and
> retry is not remotely close to a complete set of suggestions for an
> obviously common problem.

I had the same issue and tried everything to fix it. Eventually had to
uninstall and reinstall Live OneCare. No issues since.

"mjd" wrote:

> My windows Live OneCare will not update.
> I tired several times. I get this message:
>
> A required update to Windows Live OneCare could not be downloaded to your
> computer. Click this balloon for more information and to troubleshoot.
>
> The infromation this offers is reboot and retry. Which I did several times
> before coming here.
>
> Going to Windows Live OneCare Help and Support takes me to a place where I
> am told I can choose between e-mail, chat, and telephone support. When I get
> there it does not give me the chat option. When I try the e-mail option I am
> asked for my product ID number. The link "How to find your product
> identification number?" produces an HTTP 403 error, and when I enter my
> product ID obtain from Help|About in the Windows Live OneCare window I am
> told that this product ID is not valid for the country I've entered. I
> therefore am unable to e-mail my problem to Microsoft Help.
>
> First - someone at Microsoft, fix this string of screw-ups.
>
> Second - how do I get the Windows Live OneCare update to download and
> install properly.
>
> Third - someone at Microsoft has to figure out that reboot your computer and
> retry is not remotely close to a complete set of suggestions for an obviously
> common problem.

Todd Finders <> wrote:

>I had the same issue and tried everything to fix it. Eventually had to
>uninstall and reinstall Live OneCare. No issues since.
>
>"mjd" wrote:
>
>> My windows Live OneCare will not update.
>> I tired several times. I get this message:
>>
>> A required update to Windows Live OneCare could not be downloaded to your
>> computer. Click this balloon for more information and to troubleshoot.
>>
>> The infromation this offers is reboot and retry. Which I did several times
>> before coming here.
>>
>> Going to Windows Live OneCare Help and Support takes me to a place where I
>> am told I can choose between e-mail, chat, and telephone support. When I get
>> there it does not give me the chat option. When I try the e-mail option I am
>> asked for my product ID number. The link "How to find your product
>> identification number?" produces an HTTP 403 error, and when I enter my
>> product ID obtain from Help|About in the Windows Live OneCare window I am
>> told that this product ID is not valid for the country I've entered. I
>> therefore am unable to e-mail my problem to Microsoft Help.
>>
>> First - someone at Microsoft, fix this string of screw-ups.
>>
>> Second - how do I get the Windows Live OneCare update to download and
>> install properly.
>>
>> Third - someone at Microsoft has to figure out that reboot your computer and
>> retry is not remotely close to a complete set of suggestions for an obviously
>> common problem.

There is a FAQ list for OneCare update isses posted on the forum here -
http://forums.microsoft.com/WindowsO...86736&SiteID=2
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

I TOTALLY AGREE. I am just recently having THE IDENTICAL PROBLEMS. I HAVE
tried to Uninstall OneCare and it will not uninstall itself. I download
Microsoft's Removal tool--still did not help. I went to the help site, and
the same thing happens to me, I can only communicate through email. I heard
from one tech who told me to take screen shots of my error messages and send
them to her.

Well, I did that IN DETAIL, sending 12 screen shots, FOUR DAYS AGO, and
still have YET to hear anything. I am paying money for something that is
putting my system at risk, SOMEONE AT MICROSOFT, HELP ME. My case number is:
1037624946



"mjd" wrote:

> My windows Live OneCare will not update.
> I tired several times. I get this message:
>
> A required update to Windows Live OneCare could not be downloaded to your
> computer. Click this balloon for more information and to troubleshoot.
>
> The infromation this offers is reboot and retry. Which I did several times
> before coming here.
>
> Going to Windows Live OneCare Help and Support takes me to a place where I
> am told I can choose between e-mail, chat, and telephone support. When I get
> there it does not give me the chat option. When I try the e-mail option I am
> asked for my product ID number. The link "How to find your product
> identification number?" produces an HTTP 403 error, and when I enter my
> product ID obtain from Help|About in the Windows Live OneCare window I am
> told that this product ID is not valid for the country I've entered. I
> therefore am unable to e-mail my problem to Microsoft Help.
>
> First - someone at Microsoft, fix this string of screw-ups.
>
> Second - how do I get the Windows Live OneCare update to download and
> install properly.
>
> Third - someone at Microsoft has to figure out that reboot your computer and
> retry is not remotely close to a complete set of suggestions for an obviously
> common problem.

There are OneCare-specific newsgroups (new!) and web-forums where you can
seek support and ask questions.

Windows Live OneCare Newsgroups:

microsoft.public.windows.live.antispyware
microsoft.public.windows.live.antivirus
microsoft.public.windows.live.backup
microsoft.public.windows.live.firewall
microsoft.public.windows.live.install
microsoft.public.windows.live.tuneup
microsoft.public.windows.live.update

Windows Live OneCare Forums:
http://forums.microsoft.com/windowso....aspx?siteid=2
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

BrendaM wrote:
> I TOTALLY AGREE. I am just recently having THE IDENTICAL PROBLEMS. I HAVE
> tried to Uninstall OneCare and it will not uninstall itself. I download
> Microsoft's Removal tool--still did not help. I went to the help site,
> and
> the same thing happens to me, I can only communicate through email. I
> heard
> from one tech who told me to take screen shots of my error messages and
> send
> them to her.
>
> Well, I did that IN DETAIL, sending 12 screen shots, FOUR DAYS AGO, and
> still have YET to hear anything. I am paying money for something that is
> putting my system at risk, SOMEONE AT MICROSOFT, HELP ME. My case number
> is:
> 1037624946
>
>
>
> "mjd" wrote:
>
>> My windows Live OneCare will not update.
>> I tired several times. I get this message:
>>
>> A required update to Windows Live OneCare could not be downloaded to your
>> computer. Click this balloon for more information and to troubleshoot.
>>
>> The infromation this offers is reboot and retry. Which I did several
>> times
>> before coming here.
>>
>> Going to Windows Live OneCare Help and Support takes me to a place where
>> I
>> am told I can choose between e-mail, chat, and telephone support. When I
>> get there it does not give me the chat option. When I try the e-mail
>> option I am asked for my product ID number. The link "How to find your
>> product identification number?" produces an HTTP 403 error, and when I
>> enter my product ID obtain from Help|About in the Windows Live OneCare
>> window I am told that this product ID is not valid for the country I've
>> entered. I therefore am unable to e-mail my problem to Microsoft Help.
>>
>> First - someone at Microsoft, fix this string of screw-ups.
>>
>> Second - how do I get the Windows Live OneCare update to download and
>> install properly.
>>
>> Third - someone at Microsoft has to figure out that reboot your computer
>> and retry is not remotely close to a complete set of suggestions for an
>> obviously common problem.

wisconsinmike <> wrote:

>
>I also am very annoyed. I had an identical experience with tech support,
>and noticed that the web page had "Australia" at the top of the page,
>and the phone number was 9 digits (not 10).
>
>I followed every step, and the results are identical. I have
>uninstalled and reinstalled Windows Live OneCare, restarted my computer
>multiple times, gone through the exercise with bits and qmgr. Nothing
>has helped. I continue to get the "at risk" message.
>
>So, the product is malfuntioning, and tech support is useless. I wonder
>how many others are having the same problem - and just ignoring it.
There is a FAQ list for OneCare update issues posted on the forum here -
http://forums.microsoft.com/WindowsO...86736&SiteID=2

The above forum is where you can discuss OneCare.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

wisconsinmike <> wrote:

>
>I ran "CaclsDeleteDB.exe" at the link
>http://go.microsoft.com/fwlink?linkid=87330, and received an error
>when. The error log hinted at a problem with permissions, however my
>computer has one user - with administrator privileges.
>
>I then went to the KB article - the first method appears to be the same
>solution - run caclsdeletedb.exe (which I ran again with the same
>results). Methods 2, 3, and 4 did not solve the problem. About 10 days
>ago I tried method 5 (uninstall/reinstall) This solved the problem, but
>it's back again. btw I did run the registry clean step prior to
>reinstalling.
>
>So, I am out of ideas. I have a very clean system. It is a laptop,
>connecting through a Linksys (Vonage) wireless router. The only
>security I am using is Windows Live OneCare - no third party software
>(such as adaware) is installed. I do have Google desktop and toolbar
>installed - thay may have a popup blocker - not sure.
>
>Thanks for your help.
Mike, if the database deletion tool is not fixing it for you and the *only* fix
so far has been to reinstall, you really need to open a support case. The Google
tools are not a problem, but there may be something out of kilter with your
system that is blocking updates from happening. When you contact support, you'll
likely get a canned response of everything you've already tried. Please respond
and ask for the problem to be escalated as you've spent a fair amount of time
trying to resolve it already. You can sign on with your LiveID used for your
subscription at http://support.windowsonecare.live.com to see your support
options.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

wisconsinmike <> wrote:

>
>I agree. I need help. I went to the link as suggested, and it informed
>me that my account was not entitled to support. What now?
If you got that message, you may ahve signed in with a different LiveID than the
one you are subscribed with.
Open OneCare, click Help/About to see your subscription status and LiveID used
to subscribe. You can also reach support by clicking Help in OneCare, and in
Instant Support, type "contact support" without the quotes.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

wisconsinmike <> wrote:

>
>I have 2 computers, both with Windows XP Media Center, all patches
>applied, etc. Both have Windows Live OneCare. The desktop works fine,
>the laptop is having problems. I decided to compare the settings on the
>two, and there are major differences with the firewall. Could it be that
>Windows Live OneCare is blocking itself?
>
>What does the firewall need to allow in order for virus updates to work
>properly? I used my working computer's list of allowed programs and
>tried to find something obvious. I "allowed" Windows Installer, Windows
>Genuine Advantage, Microsoft Feeds Synchronization, COM Surrogate. I
>wanted to "allow" mpssvc.exe, but I could not find the .exe it on my
>laptop.
>
>I also checked to see if BITS was started, and it was not. I tried to
>start it, and it wouldn't start. The message was that it couldn't find
>the file specified.
>
>In a prior effort , I attempted to install BITS. Of course, I don't
>have the Service Pack 2 DVD/CD, so I downloaded it (something like 266
>MB), and didn't run the update, but was able to grab the .dll from the
>temp file created by the download. Somehow this didn't work.
>
>So, I tried to run WindowsXP-KB842773-v2-x86-enu.exe, and it told me I
>already had a newer system - so it wouldn't run.
>
>If I need BITS, that may be the problem. It won't start.
>
>All for now.
Yes, updates need BITS.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator