Hi Shawn,
Thank you for sharing your experiences with ActiveSync. I'm sorry to hear
it was your Axim especially after all the testing you performed.
--
Chris De Herrera
http://www.cewindows.net
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com
"Shawn E. Hale" <> wrote in message
news:...
>I thought I would share my recent experience with my Dell Axim x3i in hopes
>that it might help someone else. First a little background: my Axim is 11
>months old with all ROM and other updates installed. Using ActiveSync
>3.7.1. Home PC is a 2 year old Gateway using XP Pro with the SP2 service
>pack installed. Previously, I would cradle my Axim each evening, sync it
>in the morning, and take it to work again. About ten days ago, the Axim
>would begin to spontaneously disconnect from the PC while it was cradled.
>Very inconsistently. Usually the end of the syncing tones would sound,
>then the USB disconnect tones would sound shortly after. No new programs
>installed on the PC or Axim. Sometimes I could take the Axim out of the
>cradle and put it back in and sync fine - other times it would not even
>show up as being connected. Sometimes it would begin to sync, get halfway
>through syncing a particular category then stop and eventually disconnect.
>Yet other times, it would begin to look for changes, and freeze up.
>Occasionally, after a successful sync, it would remain connected for up to
>6 hours, other times 1 minute - then disconnect. (The ActiveSync icon in
>the tray would turn gray - eventually the USB status lights on the powered
>hub would show the unit as disconnected and make the 'bleep/bloop' sound).
>The inconsistency was driving me nuts. I also began noticing 'out of
>memory' errors on the Axim when copying and pasting files internally and
>occasional lock ups. Using the PC File Explorer, sometimes the 'mobile
>device' would show up and I could see the Axim and Storage Card
>information, other times not. Here is what I did to try and remedy the
>situation - all with no success (numerous Axim soft re-sets and PC re-boots
>mixed in):
>
>
>
> · Uninstalled, rebooted PC, and reinstalled Active Sync 3.7.1
>
> · Plugged cradle in other PC USB port
>
> · Verified no USB error problems via PC Device Manager
>
> · Tried the Dell USB cable (versus the cradle) in the original PC
> USB slot and other USB slots
>
> · Unplugged all other USB devices on PC leaving only the Axim
> cable/cradle connected
>
> · Connected the Axim to the PC using a powered USB hub and directly
> with no hub between
>
> · Soft re-set the Axim while in the cradle
>
> · Checked and cleaned contacts on the Axim and the cable/cradle
>
> · Replaced the Axim battery
>
> · Tried syncing with the Storage Card removed
>
> · Did a PC System Restore and Axim backup restore to points well
> before the random disconnects started happening
>
> · Deleted the Axim partnership and started new
>
> · Verified that the XP Firewall had exceptions for ActiveSync and
> completely shut off the firewall
>
> · Disabled PC anti-virus software
>
> · Ran complete PC system virus scan and Spybot 1.3 system scan -
> both with latest updates
>
> · Installed ActiveSync 3.7.1 on another computer and hooked up the
> Axim with the Dell cable
>
> · Performed a hard re-set of the Axim and tried it on the original
> PC and the other computer
>
> · Performed a hard re-set of the Axim and re-store of a backup and
> tried it on the original PC and other computer
>
>
>
> I think that pretty much covers it all. I will add that the re-store from
> the backup seemed to progress well up to 85%, then said it was finished.
> Several programs were not replaced on the Axim.
>
>
>
> This led me to believe that the Axim itself had some sort of internal
> problem (ya think?!). So I called Dell Tech Support and about 2 hours
> later, a replacement unit was being processed for shipment. I had to be
> firm with the rep and tell him I was not going to make any changes to my
> PC to accommodate what I believed to be a defective Axim (I did not think
> that was necessary as I had tried to sync the Axim on a separate computer
> and had the same problems and due to the other Axim internal memory errors
> that occurred when it was not connected to the PC).
>
>
>
> When I received the replacement unit (surprisingly fast by the way - tech
> support call was Sunday night, new unit received at the house Tuesday), I
> uninstalled ActiveSync from my PC, rebooted it, installed ActiveSync,
> rebooted, and cradled the new Axim. I waited a while to be sure it stayed
> connected. Then I began installing ROM updates and other programs -
> watching the unit carefully for any errors or disconnects. All
> installations and upgrades went fine and to date (60 hours of use and
> multiple syncs and hours in the cradle), I have had no errors or
> disconnects.
>
>
>
> I hope this grueling and lengthy process helps someone else in terms of
> options to try if they run into a similar problem.
>
>
>
>
>
>
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