Lost Ability to Synchronize

Hello,

When I open ActiveSync it shows a connected status (Dell Axim X5 plugged
into its cradle) with an account called Guest. Most areas are greyed out
including Sync. When opening Tools>Options only the Rules tab is
available. I cannot change any settings under this tab either. I
followed these trouble shooting steps below:

1. To name your partnership something other than Pocket_PC, do so
now on the device To name your partnership something other than
Pocket_PC, do so now on the device

2. Do NOT connect your Pocket PC to your sync cable or cradle Do
NOT connect your Pocket PC to your sync cable or cradle

3. If you can attach your cable or cradle to a power cable, do so
and plug in the cable If you can attach your cable or cradle to a power
cable, do so and plug in the cable

4. Start ActiveSync on your desktop by clicking the icon Start
ActiveSync on your desktop by clicking the icon

5. Connect your Pocket PC to the cradle or cable Connect your
Pocket PC to the cradle or cable

6. Click Next Click Next

7. Select Standard partnership Select Standard partnership

8. Click Next Click Next

9. Select Synchronize with this desktop computer Select
Synchronize with this desktop computer

10. Click Next Click Next

11. If you have previously synced your Pocket PC with a desktop
and would like to continue syncing with that computer, select No, I want
to synchronize with two computers If you have previously synced your
Pocket PC with a desktop and would like to continue syncing with that
computer, select No, I want to synchronize with two computers

12. If you only want to sync your Pocket PC with the desktop it is
currently attached to, select Yes, I want to synchronize with only this
computer If you only want to sync your Pocket PC with the desktop it is
currently attached to, select Yes, I want to synchronize with only this
computer

13. Click Next Click Next

14. Check "AvantGo" to synchronize information from an AvantGo
server Check "AvantGo" to synchronize information from an AvantGo server

15. Check "Calendar" to synchronize all appointments in your
Outlook calendar Check "Calendar" to synchronize all appointments in
your Outlook calendar

16. Check "Contacts" to synchronize all contacts from Outlook
Check "Contacts" to synchronize all contacts from Outlook

17. Check "Favorites" to synchronize links and offline documents
from Internet Explorer's Mobile Favorites folder Check "Favorites" to
synchronize links and offline documents from Internet Explorer's Mobile
Favorites folder

18. Check "Files" to add a "Pocket PC My Documents" folder to your
PC's desktop and synchronize the documents within Check "Files" to add a
"Pocket PC My Documents" folder to your PC's desktop and synchronize the
documents within

19. Check "Inbox" to synchronize the mail in your Outlook's main
inbox Check "Inbox" to synchronize the mail in your Outlook's main inbox

20. Check "Notes" to synchronize all notes from Outlook Check
"Notes" to synchronize all notes from Outlook

21. Uncheck "Pocket Access", as that data is not currently
available to the Pocket PC Uncheck "Pocket Access", as that data is not
currently available to the Pocket PC

22. Check "Tasks" to synchronize the tasks from your Outlook
account Check "Tasks" to synchronize the tasks from your Outlook account

23. Click Next Click Next

24. Your Pocket PC will now synchronize with your desktop, do not
disconnect your Pocket PC until it is synchronized Your Pocket PC will
now synchronize with your desktop, do not disconnect your Pocket PC
until it is synchronized

25. Do not disconnect your Pocket PC until it is synchronized Do
not disconnect your Pocket PC until it is synchronized


This actually corrected the problem. It seem to synchronize and I could
gain access to the files on the Pocket PC. The issue came back because
once the Pocket PC was removed from the cradle and re-inserted the Guest
account came back. This time I attempted this fix and it will not work
now. I uninstalled the ActiveSyc app and removed registry keys along
with the Microsoft ActiveSync folder, which was left by the uninstall
program. I'm not sure where to go now and asking if any assistance could
be given?

Thank you,

Boris

Also since I attempted the troubleshooting procedure again it now shows
No Partnerships when the device is not in the cradle. I also recently
upgraded to ActiveSync 3.7.1. with the same results.

Best regards,

Boris


Boris wrote:
> Hello,
>
> When I open ActiveSync it shows a connected status (Dell Axim X5 plugged
> into its cradle) with an account called Guest. Most areas are greyed out
> including Sync. When opening Tools>Options only the Rules tab is
> available. I cannot change any settings under this tab either. I
> followed these trouble shooting steps below:
>
> 1. To name your partnership something other than Pocket_PC, do so
> now on the device To name your partnership something other than
> Pocket_PC, do so now on the device
>
> 2. Do NOT connect your Pocket PC to your sync cable or cradle Do
> NOT connect your Pocket PC to your sync cable or cradle
>
> 3. If you can attach your cable or cradle to a power cable, do so
> and plug in the cable If you can attach your cable or cradle to a power
> cable, do so and plug in the cable
>
> 4. Start ActiveSync on your desktop by clicking the icon Start
> ActiveSync on your desktop by clicking the icon
>
> 5. Connect your Pocket PC to the cradle or cable Connect your
> Pocket PC to the cradle or cable
>
> 6. Click Next Click Next
>
> 7. Select Standard partnership Select Standard partnership
>
> 8. Click Next Click Next
>
> 9. Select Synchronize with this desktop computer Select Synchronize
> with this desktop computer
>
> 10. Click Next Click Next
>
> 11. If you have previously synced your Pocket PC with a desktop and
> would like to continue syncing with that computer, select No, I want to
> synchronize with two computers If you have previously synced your Pocket
> PC with a desktop and would like to continue syncing with that computer,
> select No, I want to synchronize with two computers
>
> 12. If you only want to sync your Pocket PC with the desktop it is
> currently attached to, select Yes, I want to synchronize with only this
> computer If you only want to sync your Pocket PC with the desktop it is
> currently attached to, select Yes, I want to synchronize with only this
> computer
>
> 13. Click Next Click Next
>
> 14. Check "AvantGo" to synchronize information from an AvantGo
> server Check "AvantGo" to synchronize information from an AvantGo server
>
> 15. Check "Calendar" to synchronize all appointments in your
> Outlook calendar Check "Calendar" to synchronize all appointments in
> your Outlook calendar
>
> 16. Check "Contacts" to synchronize all contacts from Outlook Check
> "Contacts" to synchronize all contacts from Outlook
>
> 17. Check "Favorites" to synchronize links and offline documents
> from Internet Explorer's Mobile Favorites folder Check "Favorites" to
> synchronize links and offline documents from Internet Explorer's Mobile
> Favorites folder
>
> 18. Check "Files" to add a "Pocket PC My Documents" folder to your
> PC's desktop and synchronize the documents within Check "Files" to add a
> "Pocket PC My Documents" folder to your PC's desktop and synchronize the
> documents within
>
> 19. Check "Inbox" to synchronize the mail in your Outlook's main
> inbox Check "Inbox" to synchronize the mail in your Outlook's main inbox
>
> 20. Check "Notes" to synchronize all notes from Outlook Check
> "Notes" to synchronize all notes from Outlook
>
> 21. Uncheck "Pocket Access", as that data is not currently
> available to the Pocket PC Uncheck "Pocket Access", as that data is not
> currently available to the Pocket PC
>
> 22. Check "Tasks" to synchronize the tasks from your Outlook
> account Check "Tasks" to synchronize the tasks from your Outlook account
>
> 23. Click Next Click Next
>
> 24. Your Pocket PC will now synchronize with your desktop, do not
> disconnect your Pocket PC until it is synchronized Your Pocket PC will
> now synchronize with your desktop, do not disconnect your Pocket PC
> until it is synchronized
>
> 25. Do not disconnect your Pocket PC until it is synchronized Do
> not disconnect your Pocket PC until it is synchronized
>
>
> This actually corrected the problem. It seem to synchronize and I could
> gain access to the files on the Pocket PC. The issue came back because
> once the Pocket PC was removed from the cradle and re-inserted the Guest
> account came back. This time I attempted this fix and it will not work
> now. I uninstalled the ActiveSyc app and removed registry keys along
> with the Microsoft ActiveSync folder, which was left by the uninstall
> program. I'm not sure where to go now and asking if any assistance could
> be given?
>
> Thank you,
>
> Boris

On Thu, 06 Jan 2005 00:04:02 -0500, Boris <>
wrote:

>Also since I attempted the troubleshooting procedure again it now shows
>No Partnerships when the device is not in the cradle. I also recently
>upgraded to ActiveSync 3.7.1. with the same results.

Try some of the suggestions at
http://www.cewindows.net/faqs/activesync/guest.htm - if none of them
work, you may want to backup your Pocket PC and try a hard reset and
see if that fixes the problem (don't restore from the backup after the
hard reset - but be sure to back up your My Documents directory
separately to a storage card or to the desktop computer).

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Rob Borek [MS MVP] wrote:
> On Thu, 06 Jan 2005 00:04:02 -0500, Boris <>
> wrote:
>
>
>>Also since I attempted the troubleshooting procedure again it now shows
>>No Partnerships when the device is not in the cradle. I also recently
>>upgraded to ActiveSync 3.7.1. with the same results.
>
>
> Try some of the suggestions at
> http://www.cewindows.net/faqs/activesync/guest.htm - if none of them
> work, you may want to backup your Pocket PC and try a hard reset and
> see if that fixes the problem (don't restore from the backup after the
> hard reset - but be sure to back up your My Documents directory
> separately to a storage card or to the desktop computer).
>

Hello Mr. Borek,

I appreciate your expedient response and I was able to resolve the
issue. A soft reset repaired the problem! I followed the instructions
from Dell's website. In case any else has this problem here is the site
for Dell Axim 5 Handhelds:
http://support.dell.com/support/topi...en&s=dhs&cs=19

Best regards,

Boris